My (chloe) dog died unexpectedly on Sunday 23 March 25. Don came out Sunday evening and collected…read moreher for me and returned her remains Friday. Very professional, empathetic,sincere and kind . Highly reccomended

Incredibly kind and helpful when I lost my pet. Helped walk me through the process and didn't rush…read moreme. They even opened late on a holiday for me yo bring by dog in.

Although I am not a fan of any ER be it for myself or my pet. But, I am glad to say that the…read moreexperience I had this past weekend did end in a somewhat positive. Ben our cat was not feeling good since Thursday. We attempted to get him into his vet, but they were closed Friday. We took Ben to this ER on Sunday. We were promptly greeted by a kind and professional young woman. She gathered all info needed and had us fill out info (address, pets info as well). During this time two urgent situations occurred. Two different family's with dogs that were needing treatment asap. We had no problem waiting. It's an ER and sometimes these things happen. Please note Ben, was taken back fairly quickly. Going into this we thought he may have a UTI, but we were not entirely sure. We knew Ben's actions were not the norm. We had a conversation with the Doctor and she gave suggestions with options. We went ahead and got him throughly checked over (blood work and exrays ect.). Results - UTI, meds, and food diet change prescription. I thank Dr.Cassandra Van Nieuwal for saving our boys life. She was kind and caring. Sunday was a very busy day in that ER. I prayed for everyone's animals as well as our boy. I am thankful for this ER and their professionalism. At a different veterinary - last year our boy Levi was not diagnosed properly (nor attempted to be diagnosed) and in a matter of days he deteriorated. We brought him to this ER. They did what they could. But, unfortunately, due to the lack of diagnosis from a loval vetinary office and staff on Nova, our boy Levi didn't stand a chance. Subsequently, I am thankfully that Levi is no longer in pain and we got to say our goodbyes (very heartbreaking). Lastly, I am thankful for the Animal Hospital ER because without it our boy Ben might not have made it. God Bless you and thank you.

I think it's a rip off they take your money first and then you get to find what was going on, was…read moretold he was bleeding internally and he wouldn't make it till tomorrow so they suggested uthinize and I I wish I waited to get him to his regular Vet but it was Sunday and I felt scared he would die overnight,l would not recommend to anyone I heard a new emergency Animal clinic in Palm Coast is getting good reviews

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

Dr. Giltner is really great. Very knowledgeable and explains everything. She is caring and takes…read moreher time with the cats. I like the fact that she really wants to make sure I understand what's going on and takes that time to explain as well. My cats love her. I am truly thankful for her and the amazing staff. Very caring and animal loving people.

Amazing vet. Been going there for years and love every experience with them so far. Would recommendread more

The staff and the doctor at the hospital were incredibly compassionate and helpful during a most…read moredistressful and heart-wrenching time. Everyone at the hospital was caring and understanding. We are happy to know that our dog received the best treatment possible! Peyton Q.

Two of our dogs got intro a fight causing our youngest to have his eyelid torn. We called in to see…read morehow long the wait was, we were lucky and the wait wasn't long. They took him in and examined hm. Everyone was friendly and caring. They came to us with a price to do the emergency surgery that was way out of our available budget. We explained that we had very limited funds. The vet tech spoke with the doctor and they came up with some revision that made the price less, but still out of our budget. Dr Carter asked what we could afford. We told her what we had available and she graciously donated her time and money to help. Jack was in and out in a couple of hours, and on his way to recovering at home. Thank you to everyone at Animal Emergency Hospital Volusia for everything you do/did to help us.

Thought I'd give them a shot because they could get my dog in today. Was told it'd be about an…read morehour/hour and a half. I was done running errands and got back to the shop a little early, was told he wasn't ready yet. Not a problem. I said I was just back in the area and waiting around. The guy comes out and repeated he's not ready and asked if I wanted to take him home wet. Kind of a rude remark to make when someone's paying for a service. Also his nails are absolutely chopped up and bleeding on both sides. Didn't trim the paw hair, or even trim the dewclaws. First and last time here the owner could use a better attitude as well.

Jim and his wife are wonderful. This is the only place I will take my two precious girls. They…read moretake really good care of their four-legged clients and my girls always feel comfortable with them. After their pampering, they look and smell beautiful !

Since my puppy of 7 years passed away, I never Knew that a…read morepet urn, would be so special. Even though I live on West coast, Alan Hannah was very compassionate and thoughtful to make My difficult time a bit easier. Believe it or not, there are many options to chose from.....thanks for making "twiniepoo"s legacy " live on...

Animal Emergency Deland. One word. AMAZING. Staff, Customer…read moreService, Cleanliness. Convenience. All above and beyond. We were in a tight situation where we needed someone to see our dog before we left town. They were fantastic. Dr Arias was patient, understanding, personality. Thank you to everyone at Animal Emergency Deland. Highly recommend.

Horrendous service. We spent almost $2000 and we still…read moredon't know what's wrong with the dog. Their policies are focused on maximum financial gain for the clinic. They did x-rays and blood tests. They would not prescribe a broad spectrum antibiotic at all. They wanted us to hospitalize the dog for another $3300. They finally tested the urine for a UTI and then came back extremely mild. So they finally prescribed a broad spectrum antibiotic, which is not helping. It looks like Meningitis. Cure is steroids. They didn't treat or test for that at all. If my dog dies, I will be suing.

TERRIBLE - this is the review I'm posting on behalf of my mother - she texted me the whole thing…read moreand I'm just pasting it for her. Anyone who lets animals be treated like this should be ASHAMED of themselves!!! Anyway, she said, "I will never take my 4 kitties to Noah's Ark again. The first time: 1) Xandra said she'd text me about them and send photos. She sent nothing. I asked her about it when I picked them up and she said, "I was too busy." Period. 2) We went to get the cats and my babes were lying on the throws I brought in, which were soaked with what seemed like a mixture of pee and water, AND several feces were smeared on the throws. 3) I brought exactly how much food they would eat in 12 days with notes on how much to feed them. I got almost half of it back! My youngest, 3 years, felt super skinny when I picked him up. 4) The cats were each to get nail trims. Xandra said she could only do two. Get a helper, maybe? 5) I brought the kennel a bag of litter. They said to if I wanted the cats to have what they're used to. The bag lasts a week at home. The cats were boarded 12 days and I got about 2/3 of it back. 6) Xandra started to collect money even though I had paid in full when I dropped them off. Then she texted me a receipt (which included only 3 cats) for a lesser amount than I originally paid. (I got a receipt when I paid.) ... A fiasco from beginning to end. The cats came home traumatized and hungry." What a JOKE! HORRIBLE PEOPLE WASTING YOUR MONEY AND NOT ACTUALLY CARING FOR PETS!

Excellent service. I really appreciates the care they gave to my lil buddy. Would definitely…read morerecommend!