My (chloe) dog died unexpectedly on Sunday 23 March 25. Don came out Sunday evening and collected…read moreher for me and returned her remains Friday. Very professional, empathetic,sincere and kind . Highly reccomended

Incredibly kind and helpful when I lost my pet. Helped walk me through the process and didn't rush…read moreme. They even opened late on a holiday for me yo bring by dog in.

Many years ago I met a wonderful veterinarian named Dr. Gayle Burrell. This is the most…read morecompassionate, caring and kind veterinarian. I have gotten to know her on a personal level and it has a great amount to do with just how great she is with all animals. In January I needed the good doctors services. Dr. Burrell came to my house, and walked me through each step, explaining what she would be doing and also what to expect. She sat with me until the end and the experience was so much better than anything I had ever been through in the past. It was peaceful and serene. No stress. My girl got to move on peacefully without additional stress or pain. Please do not let the one negative review dissuade you from seeking the services of this humanitarian when you fur baby needs you the most. She is committed to animals but she also has a family and needs time with them. Could you do this job and never take a break or time off? Thank you Dr. Burrell. The world is a much better place because you are in it and I am so glad you are near me so that I can give my pets the very best.

Dr Burrell was very kind when she came over today. It is a heart breaking, painful decision to let…read moreyour beloved family member go. She made his passing easier for us validating that it was the right decision. We would never want our boy to suffer but its hard to decide on the when. Dr Burrell made the how easy and the gentleman, Terry, that came to pick up Tyler was also very kind and compassionate. Thank you Debra, Paul and Tank

Wayne made us feel like our pet was the most special creature on this planet!! We live in Orlando &…read moredrove about an hour to Gentle Goodbyes once we heard aquamation is better for the environment & you receive more of the remains. His studio is in an inconspicuous industrial park. Parking was easy. His office isn't full of frills because Wayne himself is the real deal. He greeted us immediately & escorted us to a back private room to say our final goodbyes to our cat's furry form. The checkout process & selection of services was so easy & Wayne was so patient. He constantly wanted to make sure we were comfortable with the process & our choices. He called us a week later & we were able to coordinate a time to pick up. We were running 30 minutes late & he was so nice & understanding. We purchased our own urn, but he had options to purchase there if you wish. He offered to transfer the remains in the back in case we were uncomfortable. We opted to do it with him & the remains had a sweet tag that Wayne said was on our baby during the entire process. I work within the animal community in Central Florida & I've since recommended his services to anyone who has lost a furry friend!

I brought my cat here because of the reviews and felt like my wishes were heard and understood…read moreuntil I picked up his remains and was disappointed in what I was given. During the interview process, I requested some of my cats fur. This was the most important thing to me. I was willing to give a little baggy for it but I was presented with a vile that would be used for fur collection. My daughter and I made it clear that we wanted as much fur as he could get in the vile. I was given back a pinch of fur that covered a 1/4 of the vile. While driving home, I had to pull over on the side of the road for two hours because I was crying while explaining to my daughter how much he gave me of my cats fur. When my daughter reached out to ask why no more fur was given he was very defensive and told her that he wasn't given specific instruction on how much fur to get. I also requested a nose and paw print, which turned out awful. He upgraded the box that the remains came in most likely out of guilt because he did not give me other things I asked for. In the end he just packed up my cat and all the disappointment I paid for in a bag and sent me on my way.

I Highly recommend using the business. The business owner was very professional sympathetic to my…read moreloss of pet and made sure I knew all available services. She even gave me a few extras for using her service

I did not personally choose this business. It was chosen for me by my Vet, Dr Ibarra with Animal…read moreClinic of Merritt Island as they use the services specifically of Best Friends Cremation in Titusville, FL. I had no prior interactions here, & no reason to think my beloved dogs ashes would be treated with anything less then the care one would expect shown to all sent to be returned in the last memories of any furry loved one. I do not know to date what exactly transpired there, only that after a month passed? I inquired through my Vet office as the service was chosen by the office & thought perhaps something had gone wrong. When the Vet office contacted this cremation office? They were told that my dogs name had been of an issue in spelling?? Causing the effective hold up on returning my dogs ashes for pickup to bring him home the only way possible now. Strange to my thoughts as a simple call would have quickly resolved any spelling issues encountered correct? My dogs name is certainly not one of extensive reasearch needed to provide spelling as Axel does not seem to me as a name needing investigational tutelage, but I rationalized perhaps that was a time of exceptional volume of need within the animal cremation profession & decided to wait patiently, so I did not inquire again until another few weeks passed. Sadly, a friend also lost their dog around the same date as Axel? So when he relaid to me he received ashes back in days, not weeks or well over a month as mine were taking, I did become concerned. The misspelling or uncertain of spelling should not have caused the amount of time now passed, it did not then nor now make any sense to myself or others. Again another call was placed to my Vets office and bless them, they were so helpful. After calls were made the ashes finally arrived at the Vet office & available for pickup two (2) days after. The length of time taken over the spelling of my dogs name should not have required well over a month to possibly several in resolve. A five minute phone call would have supplied any information related to spelling correctly a four letter name. Their services are not inexpensive, not in the least. But when you place trust in the handling with the remains of a lived one? You expect a certain level of security in providing the correct remains to the correct person. I however feel in question of exactly that. I have no confidence that what I was provided is indeed my dog. Why would this misspell continue with the return of all? Please see the pictures attached for verification in the continued issue that was the supposed rectified problem holding up this process. So if the issue was never resolved? How do I have assurance in the remains being mine? No, the lack of honest communication between this cremation service & basically the non caring that was provided in returning all without explanation as to why the misspelling was never corrected on ANY of the keepsakes provided, not the certificate of cremation nor was MY last name included as I was the owner of record and as I see it? I paid for a litany of errors & non corrected process. I do not feel secure that what I was given is actual what claimed. I am certain anyone that would go through the seres of misinformation provided would feel as insecure in the remains. Please view attached below. My dogs name is Axel, not any records show *Axle" in his fifteen years. I strongly suggest that if you are in need of your pets cremation services you research & locate a more stable & forthright business then Best Friends Cremation. I would hate for anyone to feel the questions posed from this lack of proper procedures. Trust me, you do not want questions in the last interaction your beloved pet will have.

I had to put my senior cat to sleep after he became deathly ill .I have never been able to cremate…read morea pet before but wished I had. The kind vet at Dr George told me they used Best Friends Cremation and said how nicely everything was done through them. I recieved my cat's ashes with so many sweet extras along with comforting poems. Everything was done exceptionally. Even though I broke down in tears all over again seeing everything they included. It was so comforting to know they take it seriously and know exactly how to make every cremation they handle as though it was a loved one for them too. Thank you so much.

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

Jennie and team are amazing! They are sensitive during this difficult time and we really…read moreappreciated their support.

The owners have been in business for over a decade and as compassionate and loving as can be. Very…read morereasonable price considering many of the other businesses seem to take advantage of your sadness. Very quick return of my beloved's ashes. Recommend 100%

Losing Hercules was one of the most heartbreaking experiences I've ever gone through, and I…read moregenuinely don't think I could have asked for a more compassionate place to care for him during his final journey. From the moment we brought Hercules to Pet Passages, we were treated with so much kindness, patience, dignity, and respect. He wasn't treated like "just a pet." They understood that he was family, that he was deeply loved, and that saying goodbye to him was incredibly painful. During a moment where my heart was completely broken, knowing that Hercules was being handled with such care gave me a sense of comfort that I will always be grateful for. There is something incredibly special about trusting someone with your baby after they've passed, and Pet Passages made me feel like Hercules was safe and respected every step of the way. I will never forget that day, and I will never forget the compassion we were shown. While I hope nobody ever has to experience the loss of their best friend, when that day unfortunately comes, I would wholeheartedly recommend Pet Passages. Thank you for taking care of my Hercules when I had to do one of the hardest things I've ever done. Thank you for treating him like he mattered, because to us, he meant absolutely everything. Rest easy, Hercules. 11.03.2022 - 08.12.2026

061323 I write with a heart that is aching from the loss of Jacques, our beloved companion, but I…read morewould be remiss if I failed to offer my comments on Candi & Candice of Pet Passages. If you need crematory services, look no further. Their thoughtfulness, kindness and emotional support helped us get through these very difficult days. Their facility is spotlessly clean and their warm and respectful greeting room is appropriate for dealing with new clients who must discuss the delicate but necessary details. They were extremely compassionate and respectful of our feelings as well as the handling and treating of our Jacques before and after the cremation was completed. Losing one's longtime companion is not easy, but these caring and decent people helped us during this difficult time. Thank you C & C. Gary Raymond

You call Pet Cremation of Kissimmee on a very sad day. Your heart is broken. Ram, Denise and team…read morecan't fix that. But what they DO. Is treat your pet with the utmost respect in this final stage The facility is clean, well organized. We dropped our cat off at noon on a Sunday ( yes open 7 days a week ) and had his ashes in a small box 24 hrs later Again they don't fix your broken heart but they make the journey through the grief a little easier knowing they handle your pet in a dignified caring manner

I recently lost my 2 year old budgie Cumulo. Everyone at Pet Cremation of Kissimmee that I spoke…read moreto/came into contact with was very polite, kind, and respectful. This is such a hard time, but I am grateful to know my sweet feathered boy was treated with such dignity and respect. They also made a clay piece with his footprints and some of his feathers on it, which I was very touched by how beautiful it turned out. Thank you all for your kindness during such a difficult time.