my cat was always nervous and terrified when she went to the vet. With Dr Donna, her passing was…read morecalm and peaceful, better for the cat and better for the human

I definitely would recommend Outback mobile. Dr Donna and Nicole we're very kind and compassionate…read more Dr Donna came to my house to put Rowdy to sleep she was very caring at this difficult time and did a wonderful job. Thank you so much.The Rivera family Rowdy .

Dr. Eginton and her surgical team recently performed a lifesaving, high-risk Cholecystectomy (gall…read morebladder removal) on my dog, Lucy. Dr. Eginton is a talented surgeon and a very kind person. She set clear expectations pre-surgery about the risks/recovery period & was quick to respond when I had post-op questions/concerns. She went over all the discharge instructions line by line and even took the time (after a long day) to walk Lucy out & provide guidance how to safely lift her into my SUV. Lucy's incision has since healed (she initially wore a cone and then surgical recovery suit 14 days), her skin color has normalized, and appetite returned. She's a happy girl! Thank you Dr. Eginton and Animal Specialty & Emergency Center of Brevard Team!

I have visited only twice, first due to my elderly small dog suffering a neurological issue,…read moreseizure and paralysis and the second due to my mom's dog in an extremely ill situation. In both cases, we (coincidentally) received care from Dr. Hammett, who was an incredibly kind, compassionate, and thorough doctor. I cannot thank Dr. Hammett enough for his gentle care. In both cases, humane euthanasia were the ultimate decisions and Dr. Hammett was so supportive. I can't thank him and this group enough for their incredible diagnostics, care, and gentle and respectful communication. I live out of state, so finding a practice so compassionate in an emergency situation was unexpected, but truly made all of the difference.

Dr. Roddy and his staff are amazing. They are there for your animals not your money. All their…read moretechs are so gentle, patient and loving with my baby girl. I recommend them to all my friends and people asking for a vet. Thank you for all the years of love and support shown to us.

Since Dr. Kelly has taken over the place has gone to shit! That bitch overdosed my dog and she…read moredied days later. They look like they know what their doing but they don't. Took my animals here for years and NEVER had a problem. Took my dog there recently and days later she was dead! When confronting them Dr. KELLY wouldn't even come out and talk with me. I refused to leave till I spoke with her and they called police. This is how they treat you...can you imagine how they treat your fur babies??? IF YOU TRULY LOVE YOUR ANIMALS YOU WON'T TAKE THEM HERE!!!!!!

Staff is wonderful,caring and down right uplifting. Dr. Thompson was a breath of fresh air. Took…read moretime to listen to how important my furbaby was to me. Took in all my concerns, thoroughly checked over my baby. Actually got down to his level first an looked him straight in the eyes. Very gentle, compassionate, an extremely loving towards my toby. You can truly he loves what he does. Very, very impressed with my new vet. If you're looking for a vet , this is the doctor to see.

I dont know if groomers should shove combs into a dogs mouth aggressively that way. If a dog is…read morebiting, there's a groomer reason. The woman by the window needs to go to maybe therapy? I'm sure that NO ONE wants a comb shoved into their mouth. I was about to bring my Bonito in but I saw how she was being and got worried. I don't want someone hurting my dogs teeth like that. I decided to go somewhere else. This lady made me sick to my stomach. Other places would arrest her for that. I had an appointment a while ago. I cancelled because as I brought my baby in, I saw I just COULD NOT let him be pulled on, and then be put to sleep because of this woman. Why the yanking? He will bite if you pull his tail, I would bite if you pulled my hair. Difference is what? I live, and he would end up dead because of pitiful person. Be careful to think critically.

I recently lost my 2 year old budgie Cumulo. Everyone at Pet Cremation of Kissimmee that I spoke…read moreto/came into contact with was very polite, kind, and respectful. This is such a hard time, but I am grateful to know my sweet feathered boy was treated with such dignity and respect. They also made a clay piece with his footprints and some of his feathers on it, which I was very touched by how beautiful it turned out. Thank you all for your kindness during such a difficult time.

The first person I talked to,a woman, was very compassionate and understanding. The old guy who…read morehanded me my pets remains was rude and seemed very inconvenienced for my need to pick up my pet. Double check the address because it's wrong in yelp

I did not personally choose this business. It was chosen for me by my Vet, Dr Ibarra with Animal…read moreClinic of Merritt Island as they use the services specifically of Best Friends Cremation in Titusville, FL. I had no prior interactions here, & no reason to think my beloved dogs ashes would be treated with anything less then the care one would expect shown to all sent to be returned in the last memories of any furry loved one. I do not know to date what exactly transpired there, only that after a month passed? I inquired through my Vet office as the service was chosen by the office & thought perhaps something had gone wrong. When the Vet office contacted this cremation office? They were told that my dogs name had been of an issue in spelling?? Causing the effective hold up on returning my dogs ashes for pickup to bring him home the only way possible now. Strange to my thoughts as a simple call would have quickly resolved any spelling issues encountered correct? My dogs name is certainly not one of extensive reasearch needed to provide spelling as Axel does not seem to me as a name needing investigational tutelage, but I rationalized perhaps that was a time of exceptional volume of need within the animal cremation profession & decided to wait patiently, so I did not inquire again until another few weeks passed. Sadly, a friend also lost their dog around the same date as Axel? So when he relaid to me he received ashes back in days, not weeks or well over a month as mine were taking, I did become concerned. The misspelling or uncertain of spelling should not have caused the amount of time now passed, it did not then nor now make any sense to myself or others. Again another call was placed to my Vets office and bless them, they were so helpful. After calls were made the ashes finally arrived at the Vet office & available for pickup two (2) days after. The length of time taken over the spelling of my dogs name should not have required well over a month to possibly several in resolve. A five minute phone call would have supplied any information related to spelling correctly a four letter name. Their services are not inexpensive, not in the least. But when you place trust in the handling with the remains of a lived one? You expect a certain level of security in providing the correct remains to the correct person. I however feel in question of exactly that. I have no confidence that what I was provided is indeed my dog. Why would this misspell continue with the return of all? Please see the pictures attached for verification in the continued issue that was the supposed rectified problem holding up this process. So if the issue was never resolved? How do I have assurance in the remains being mine? No, the lack of honest communication between this cremation service & basically the non caring that was provided in returning all without explanation as to why the misspelling was never corrected on ANY of the keepsakes provided, not the certificate of cremation nor was MY last name included as I was the owner of record and as I see it? I paid for a litany of errors & non corrected process. I do not feel secure that what I was given is actual what claimed. I am certain anyone that would go through the seres of misinformation provided would feel as insecure in the remains. Please view attached below. My dogs name is Axel, not any records show *Axle" in his fifteen years. I strongly suggest that if you are in need of your pets cremation services you research & locate a more stable & forthright business then Best Friends Cremation. I would hate for anyone to feel the questions posed from this lack of proper procedures. Trust me, you do not want questions in the last interaction your beloved pet will have.

I had to put my senior cat to sleep after he became deathly ill .I have never been able to cremate…read morea pet before but wished I had. The kind vet at Dr George told me they used Best Friends Cremation and said how nicely everything was done through them. I recieved my cat's ashes with so many sweet extras along with comforting poems. Everything was done exceptionally. Even though I broke down in tears all over again seeing everything they included. It was so comforting to know they take it seriously and know exactly how to make every cremation they handle as though it was a loved one for them too. Thank you so much.

Just really nice folks that understood how important our dog was to us. They were super…read moreprofessional and very kind - no effort to upsell, which we appreciated. Very dignified.

Compassionate, caring, patient, and very professional during the recent death of my beloved, dog,…read moreAlan. I can't say enough good about them.

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

I would like to update my review to a 5 star after receiving our remains today. I couldn't have…read moreasked for a better looking tribute for our fur princess. The extra package we purchased was well worth the cost. Our puppies ashes were in a silk bag, inside of a beautiful wooden box with her name plate. The box was inside a suede bag all presented in Pet Angel bag that was beautiful too. The card and coping with losing a dog documents from Pet Angel were wonderful but the custom written card from the ladies and veterinarian with our doggies paw print was absolutely amazing. Thank you all for helping us through this very hard process, we will be in with our baby boy for his next check up.

Both stars are for the front desk staff and vet assistant. Only bring in your pet if they won't be…read morenervous or resistant to new environments. Reading some of these reviews are a relief because I sensed something else. I believe this clinic caters to dying animals and/or white owners. If you don't fit that demographic, fuhgetaboutit! My four year old cat is admittedly nervous at the vet. I took her out of her carrier and she explored the exam room for a few minutes. When Dr. Fontenot came in, I learned that the clinic doesn't allow owners to handle or soothe their pet during the exam. Big mistake! They got as far as putting her on the exam table. In the hands of two strangers, she was terrified. 20 seconds and one cat hiss later, I was told they couldn't examine a cat that would "attack" them. I was stunned. But I also don't believe in being anywhere my presence or dollars aren't appreciated, so I left quickly. I've been a cat owner for over two decades (my first cat lived to 17, my current one is four and I fostered in between) and today was the first time my pet and I were labeled and rejected. Dr. Fontenot also rudely suggested that I "return to my previous clinic" which I would certainly do if I were still in that area. I look forward to discovering a clinic in my new locale that's more empathetic to the pet's experience and familiar with the variety of methods to help alleviate anxiety, like allowing the familiar and trusted owner to be more involved with the exam process. It's a partnership! This makes me appreciate my many prior positive experiences with our former clinics even more. S/O to Stevens Animal Hospital in Pompano and Riverview Veterinary Hospital in Atlanta. I know our next great clinic is out there. ‍

Reasonable pricing, Vet took time with us and did not 'push' services! Easy to get appointments and…read morethe front office staff are kind and compassionate. We love them

I went to today vet, turns out I don't have worms!…read more I really enjoyed coming here! I came here because they offer a free visit coupon for your pet when you adopt them from the local humane society. This made me happy to work with knowing that what I paid today will be used to help other fur family's tomorrow. The staff was very nice to me. My dog was being a baby and kept jumping on the furniture in the waiting room. I'm not sure if this was against dog office etiquette for her size but no one said anything. In the room, they immediately offered my dog a treat. This is a good tactic to gain the animals trust. They asked me a few questions and gave me some advice. When I saw the doctor, she was very nice and seemed to understand where I was coming from. They gave me a few options on how to proceed. I choose the at home option because I feel confident in my limited life skills. I believe a nurse, doctor or surgeon came into the room and ask me if I knew what I was doing. I said, "I think so" and she decided to do it with the cleaning in front of me. I can't tell you how happy I was, that she did this. I would have been back in there because I was doing it wrong. I learned something about dogs that I never knew after all these years. I believe this single step made an entire world of difference in persona touch and providing a better chance of success for the animal. I require a follow up visit. The scheduling was really great! I have a big event coming up next week making time very scarce next week. They worked with me and fit me in. That was really really great! There is also a office cat! Office cat was really nice! I got to pet him! Funny thing, he wasn't scare of dogs at all. He let potato sniffer him and for the first time, I was more scared then a cat. LoL I totally recommend this office!