If our Frenchies, Beau and Belle, could write their own Yelp review, they'd be giving Dr. Innis and…read morethe entire team at Animal Hospital at Vista Lakes five stars and a million tail wags! Every single visit--whether it's for Belle's Cytopoint injections, Beau's stubborn paw infection, or Belle's recent surgery--Dr. Innis and the staff have gone above and beyond to make sure our pups feel safe, loved, and well cared for. From the front desk to the techs in the back, everyone here is patient, compassionate, and truly dedicated to the well-being of every fur baby that walks through their doors. Beau and Belle actually get excited to visit, and that says it all! We honestly couldn't recommend a better vet office in Orlando. If you want your pets treated like family, this is the place.

Great doctors they take care of your pet like no one else they always give suggestions and they…read morealways very attentive

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

I Highly recommend using the business. The business owner was very professional sympathetic to my…read moreloss of pet and made sure I knew all available services. She even gave me a few extras for using her service

Wayne made us feel like our pet was the most special creature on this planet!! We live in Orlando &…read moredrove about an hour to Gentle Goodbyes once we heard aquamation is better for the environment & you receive more of the remains. His studio is in an inconspicuous industrial park. Parking was easy. His office isn't full of frills because Wayne himself is the real deal. He greeted us immediately & escorted us to a back private room to say our final goodbyes to our cat's furry form. The checkout process & selection of services was so easy & Wayne was so patient. He constantly wanted to make sure we were comfortable with the process & our choices. He called us a week later & we were able to coordinate a time to pick up. We were running 30 minutes late & he was so nice & understanding. We purchased our own urn, but he had options to purchase there if you wish. He offered to transfer the remains in the back in case we were uncomfortable. We opted to do it with him & the remains had a sweet tag that Wayne said was on our baby during the entire process. I work within the animal community in Central Florida & I've since recommended his services to anyone who has lost a furry friend!

I brought my cat here because of the reviews and felt like my wishes were heard and understood…read moreuntil I picked up his remains and was disappointed in what I was given. During the interview process, I requested some of my cats fur. This was the most important thing to me. I was willing to give a little baggy for it but I was presented with a vile that would be used for fur collection. My daughter and I made it clear that we wanted as much fur as he could get in the vile. I was given back a pinch of fur that covered a 1/4 of the vile. While driving home, I had to pull over on the side of the road for two hours because I was crying while explaining to my daughter how much he gave me of my cats fur. When my daughter reached out to ask why no more fur was given he was very defensive and told her that he wasn't given specific instruction on how much fur to get. I also requested a nose and paw print, which turned out awful. He upgraded the box that the remains came in most likely out of guilt because he did not give me other things I asked for. In the end he just packed up my cat and all the disappointment I paid for in a bag and sent me on my way.

nice clean facility Great job the techs are always so accommodating the front reception staff is…read morevery caring Dr Porter is absolutely top shelf we've been coming here for over 10 years.

Friendly, efficient and welcoming staff who is thorough and informative. They treated Mr. Roland…read morelike a prince!

We have been bringing our dogs, Mitzi and Lola, here for at least 5 years now and couldn't be…read morehappier. Previously we went to another vet in Altamonte and felt like they were indifferent to out animals, Shaffer on the other hand has been nothing but welcoming and seem to have a general concern everytime we come in. How do I begin? The staff is very kind and cordial. Always a smile on the face and a good waiting area. They even have a place for the kiddos to hangout while you are waiting. I've never been in the waiting room more than 15 minutes before we make it to the examination room. Once in the examination room the doctors are super cool. Dr. Gerrish is really THE dog whisperer. She is so cool and makes every effort to make sure the experience is good. She also makes sure you get the right treatment applicable to your situation; not just what's the most profitable. Many times we have walked out with a bill that was much lower than expected. (despite the fact that would spend a fortune on our pups) Overall, if you want a place that has great staff, great doctors and is fair; you can't go wrong here. Your pets will approve!

Lola's first time and what a great experience, from Dr. Patel, Debbie & Ansley we felt warmth and…read morewelcomed. Very relaxing atmosphere. Office and rooms so clean and inviting. Staff is very knowledgable and informative. I feel we are in good hands.

I absolutely LOVE this clinic! I take all of my pets here and never have had any bad experiences…read more The stuff is always friendly and sweet, the doctor takes her time to go over all the details and explain everything clearly. The prices are super fair comparing to other vets, it's super easy to schedule an appointment and they always are there to answer any questions anytime. I recommend this place 100%

Great staff. Caring, friendly, professional, informative and efficient. The Med Techs and DVM are…read moreincredibly knowledgeable and caring. We trust BVL Vet Hospital 100%.

This place was recommended to me, so I made an appointment without reading the reviews. It's…read morelocated in an old building however it feels welcoming. There is hair everywhere so hygiene was questionable. while waiting I started reading the online reviews and completely started stressing out. They are all really bad so I explained that I decided to leave and go see Elvis's regular vet instead. The lady was very nice about it, we never saw an assistant or a vet, we left shortly after arrival without any service so I can't leave a bad review as that wasn't the case for me not seeing anyone.

This place is such a scam they just try to reel you in with the $50-65 checkup but add on a bunch…read moreof fees once you're here , I only brought my 13yo frenchie here because he was having episodes that seemed like seizures and wanted to get him checked immediately and no other place was available at that moment it was urgent, i took him in it was $641 total, no biggie my frenchie got on trial medication he did fine but they refused to give me his prescription when i stated over the phone he was doing perfectly on them they said bring him in for a checkup its only $50-65 when i go they said to give prescription they had to run tests and added another $245 just to get his prescription.. ok cool now months later the med stopped working he had fluid retention and was beginning to have episodes i took him off the medication and asked for a ballpark price on bloodwork test and valve test xray and they refused to give me an estimate or even a starting price on services ! They said they can only provide the checkup fee $50-65 and that services were additional the vet couldn't provide a price because tests may need to get done. This is complete bull ! Dont fall for this place they dont care about pets they care about taking money from people who care about there pets. I called my other location where my frenchie gets his yearly done at and they gave me a quote he's getting checked tomorrow by my original place! The only reason i went here was because it was an emergency and my original vet was booked! Now i see why this place was available they are literally a scam!!!

I cannot say enough good things about the entire staff at VHA. In the past week I have had 2 cats…read morego thru urgent care and admission to ICU. I spent almost the entire day there for 5 days in a row. The desk staff were so kind and caring and hugged me when I needed that. The doctors were amazing. Special thanks to Dr Anna for taking extra time to reassure and calm me. The ICU staff was were so kind and caring. Special thanks to Destiny, the cat whisperer, and my cat Charlie's new girlfriend. my cats are doing much better but it helps to know these people are there when and if I need them. Ruth Hileman. and Dewey and Charlie

Your a joke of a Veterianary, you miss diagnosed my sweet boy and he loss his life. And when I…read morecalled you to tell you he was gone, you had no compassion. I asked to have Dr. Nation call me back and he never did. Please take your love one any where but here. And This has happen more than once at this Vet. Read there reviews please!!!!!

This is the second year that we've used Bright N' Shine Pet Dental to take care of our miniature…read moreschnauzers' teeth. We absolutely love them! The techs are always so incredibly kind and patient with the boys. My boys actually like to go with them to get their teeth cleaned! Ana did Percy's teeth today, and I can honestly say that she did just as good as a job if not better than the vets office would've done and all without anesthesia and a huge bill ! Thank you! They will be doing my dogs' teeth for life!

Set up an appointment for my 2 dogs, received a window of 12-6 for the hygienist, 4pm nobody has…read moreshown up and my message stated someone would reach out 2 hours prior to arrival, messaged, no response, called the corporate number in Tampa, received a text asking if I needed help, informed the customer service representative that nobody had reached out and she tells me, "your appointment shows cancelled on my end" I never cancelled and nobody on their end reached out to inform me that they cancelled it. I wasted all day waiting and nobody has even offered an explanation. Shame on this business.