Just really nice folks that understood how important our dog was to us. They were super…read moreprofessional and very kind - no effort to upsell, which we appreciated. Very dignified.

Compassionate, caring, patient, and very professional during the recent death of my beloved, dog,…read moreAlan. I can't say enough good about them.

Jennie and team are amazing! They are sensitive during this difficult time and we really…read moreappreciated their support.

The owners have been in business for over a decade and as compassionate and loving as can be. Very…read morereasonable price considering many of the other businesses seem to take advantage of your sadness. Very quick return of my beloved's ashes. Recommend 100%

Wayne made us feel like our pet was the most special creature on this planet!! We live in Orlando &…read moredrove about an hour to Gentle Goodbyes once we heard aquamation is better for the environment & you receive more of the remains. His studio is in an inconspicuous industrial park. Parking was easy. His office isn't full of frills because Wayne himself is the real deal. He greeted us immediately & escorted us to a back private room to say our final goodbyes to our cat's furry form. The checkout process & selection of services was so easy & Wayne was so patient. He constantly wanted to make sure we were comfortable with the process & our choices. He called us a week later & we were able to coordinate a time to pick up. We were running 30 minutes late & he was so nice & understanding. We purchased our own urn, but he had options to purchase there if you wish. He offered to transfer the remains in the back in case we were uncomfortable. We opted to do it with him & the remains had a sweet tag that Wayne said was on our baby during the entire process. I work within the animal community in Central Florida & I've since recommended his services to anyone who has lost a furry friend!

I brought my cat here because of the reviews and felt like my wishes were heard and understood…read moreuntil I picked up his remains and was disappointed in what I was given. During the interview process, I requested some of my cats fur. This was the most important thing to me. I was willing to give a little baggy for it but I was presented with a vile that would be used for fur collection. My daughter and I made it clear that we wanted as much fur as he could get in the vile. I was given back a pinch of fur that covered a 1/4 of the vile. While driving home, I had to pull over on the side of the road for two hours because I was crying while explaining to my daughter how much he gave me of my cats fur. When my daughter reached out to ask why no more fur was given he was very defensive and told her that he wasn't given specific instruction on how much fur to get. I also requested a nose and paw print, which turned out awful. He upgraded the box that the remains came in most likely out of guilt because he did not give me other things I asked for. In the end he just packed up my cat and all the disappointment I paid for in a bag and sent me on my way.

I Highly recommend using the business. The business owner was very professional sympathetic to my…read moreloss of pet and made sure I knew all available services. She even gave me a few extras for using her service

Thank you so much for the kindness, compassion and empathy through this very difficult time with…read moreour dog Sampson. Nothing but professionalism throughout the whole process.

Faithful Friends Pet Cremation is staffed with kind, loving, and compassionate people. They're…read moregenuinely sorry for the loss of your beloved pet. They answered all of my questions and made a very sad, stressful day a little bit better. The Rainbow Bridge urn is beautiful.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

Never will I forget Terry, I was torn apart having received a call at 6:30pm from my mother that my…read morelife long best friend of 20 years my cat Sue had passed away. I quickly started looking for pet cremation services only to find everyone closed, I called one gentlemen in kissimmee who was very rude, and then decided to call Terry expecting an answering machine. To my surprise he answered, apologized for my loss, and told me about his own sweet kitty Lilly, and then agreed to stay late for me to be able to drop her off that evening. I had a long chain of events that happened but he waited on us 2 and a half hours. We arrived at 9 and he invited us in, he never rushed us, but instead asked me about her, gave me very comforting words, and then just talking to my fiancé and I for a little bit. I'm a situation where my heart felt ripped out of my chest he showed so much empathy, compassion, and true care. I left feeling as though my sweet Sue was definitely with someone who would treat her with respect, dignity, and compassion. He then had my sweet Sue ready for me to pick her up after I got off work the next morning. He returned to me the towel and blanket she was brought in, and then led me to the viewing room where he gave me the best gift I could've imagined, my sweet calico baby, he saved clipping of each area of her fur color to show her beautiful coat, plus her whiskers, and the tip of her tail. He told me "something to hold, physically, whenever you're missing Sue" and that was something I had never thought of but got home and held it for a long time crying and remembering happy memories. I will never forget Terry and I hope anyone who is scared and heartbroken will take my advice and call him, his facility is connected to his other business working on classic cars. He is such a wonderful man that I am so happy was put in my path. Thank you Terry, I am sure that my Sue would say thank you too.

My (chloe) dog died unexpectedly on Sunday 23 March 25. Don came out Sunday evening and collected…read moreher for me and returned her remains Friday. Very professional, empathetic,sincere and kind . Highly reccomended

Incredibly kind and helpful when I lost my pet. Helped walk me through the process and didn't rush…read moreme. They even opened late on a holiday for me yo bring by dog in.

Received my UNO's ashes back in a timely manner with his little box with name tag and some of his…read morehair and paw print! Went through my Vet clinic which was Spruce Creek In Port Orange Florida! Shout outs to Dr.Deborah Goldby!!

It isn't cheap - ever - to cremate and receive our kitty, but they were kind and the urn is…read morebeautiful. Thank you

When our kitty passed, we contacted Josh with Cherished Pets by Watts in San Mateo,FL. The…read morecremation service he provided was way beyond our expectations. he was respectful to our kitty and us. he allowed me to place our beloved kitty in the furnace, which for me was my way of being there for our kitty until the very end. I highly recommend him and the business to everyone.

From the owner: Cherished Pets by Watts provides compassionate and professional pet cremation services to help…read morefamilies honor their beloved companions. We offer home and veterinary pickup, private cremation, and a wide range of memorial products, including urns and keepsakes. With over 30 years of trusted service, we take pride in supporting families during a difficult time. Our dedication to quality, care, and personalized service sets us apart. Let us help you honor the life and memory of your cherished pet with dignity and respect. We proudly serve all the communities in Flagler, Volusia, Putnam, Saint Johns, Clay, Duval, and Marion counties, including cities such as Palm Coast, Flagler Beach, Daytona Beach, Ormond Beach, Saint Augustine, Palatka.

Pros: Reliable way to transport your pet. Fair pricing. Easy in terms of setting everything up…read more Deena transported our dog safely and was very friendly. Gave updates with pictures which was great. Very convenient. They worked well with my very nervous dog. Cons: Not the best communication in terms of updating when pickup was taking place. They give you an estimated time window for pickup and say they will contact you closer to the time window to give you a more specific pickup time. I had to call two different times and speak to 5-6 people on their after hours answering service in order to find out there was a 2-3 day delay on what was supposed to be the day of my pickup. I eventually was placed in contact with management and they were great. The delay itself is understandable, but it would have been ideal to have been given a heads up beforehand.

Blue Collar Pet Transport -- 1 star…read more I hired Blue Collar Pet Transport to move our dog Radar and two cats from New York to Texas. Radar died within 48 hours of being placed in their care. He was 3.5 years old and healthy. We waited about a month to post this while awaiting the necropsy. It came back inconclusive -- because Radar was not brought to a veterinarian until full rigor mortis had already set in. Full rigor takes 6 to 12 hours to develop (per the vet). That means Radar was dead for hours before anyone at Blue Collar realized it. Two independent pathologists confirmed the body had decomposed too much to determine cause of death. The reason we don't know what killed our dog is a delay entirely inside Blue Collar's control. We were notified by text in the middle of the night. Calls to Blue Collar went unreturned. The first person we actually spoke to was the emergency vet who declared Radar dead-on-arrival -- and who was concerned enough about the circumstances that she recommended the necropsy. Here is what I wish I had known: They rely heavily on subcontractors. The people you speak to when you book are not the people transporting your animal. When something goes wrong, the customer-facing employees stop responding and you are handed off to contractors who have no direct obligation to you. There is no physical location. No office to visit. Blue Collar keeps no real logs. No route log. No stop log. No welfare log. No documentation of feeding, watering, walking, or check-in times. When we asked for records of what happened during the trip, there was nothing to produce. The only route data we obtained was screenshots of the driver's Life360 app that we cobbled together ourselves. Life360 is a personal location-sharing app, not a transport logging system. From those screenshots we found stretches close to four hours with no documented welfare check on the animals on the day Radar died -- a day when temperatures exceeded 100°F. Updates were not what was promised. We were told 4 per day. Most days we got one -- sometimes a short video, sometimes less. We also suspect the crate Radar was placed in was undersized (per a written statement from the boarding kennel we had used for years) -- but with no logs, there is no way to confirm. Their communication is poor and defensive. Their main channel is a group chat in an app called GroupMe. The initial incident report we received had basic facts wrong -- the wrong age for Radar, the wrong breed, and a timeline that did not match Blue Collar's own records. It was not written by the driver on the scene -- it was written by their subcontractor route coordinator, who was on a plane at the time of the incident. It is incredibly irresponsible that the person responsible for coordinating the transport of our animals was unreachable, in the air, while the trip was in progress. When we tried to reconstruct what happened, that same route coordinator asked us: "what exactly are we in search of currently?" When we pushed back for accurate information, we were told we were chasing conspiracy theories. When we formally requested all internal communications about Radar's death, we were told there was zero written internal communication that did not happen in the customer group chat we were part of. No internal email thread. No investigation memo. No documented review. Once payment was resolved, Blue Collar employees stopped responding. They refunded us, and after that all communication from actual Blue Collar staff went silent. I tried to reach the owner on LinkedIn -- no response. Blue Collar has also disabled Recommendations on their Facebook business page so customers cannot leave reviews there. The company has changed names at least once (formerly Millennium Pet Transport) -- search carefully, older reviews may not surface under the current name. We are not the only ones. Multiple families have described the same pattern via Facebook victims' groups and Instagram/YouTube reviews: an animal in Blue Collar's care under 48 hours, animal dies, animal is not brought to a veterinarian until in full rigor mortis. In the end, this is not a professional company that should be entrusted with the care of your animal.