Well, a week after calling Acorn and being told that they'd reach out to the insurance company, I…read morejust received another text message saying "This is our final attempt to collect this balance before further collection action is taken." What a headache. Avoid this practice!

every time we come we have very long wait times...30 minutes…read moreor more. They have the loudest possible waiting room, unprofessional front desk.

I am so appalled by the dentist office we've been taking the boys to...... my 4 year old has been…read moreso scared since he had a bad tooth and got it fixed and so he's been really nervous about going well today we went to fix his last 2 cavities and he was crying and there were ZERO other patients in the office or waiting room and the dentist covers his mouth to try and force him to breathe in the nitrous and then takes his glasses off and says.... I cannot have him creating hysteria in this office. I will not treat him. And then proceeded to argue with my husband and I about how this is not his fault that my child was crying and would not walk away from the chair where my child was after being asked multiple times to do so. NEITHER of us said it was his fault that my child was crying what WAS his fault was his actions and the way he talked to us. Come to find out this is not the first time that something like this has happened according to the front desk lady. I am baffled and blown away. Whatever you do, do NOT go here.

So i had been moved around with work a bit before I found this place, so I never really had solid…read moredentist I went to regularly. When I do finally leave Salem, I will miss the people here at Smilecare. I have never had a wait when I come here, I walk right in, am greeted warmly, by everyone who really seem genuinely happy to see you. Very friendly staff, excellent service, huge windows overlooking the lake and the west hills of Salem, is extremely relaxing. Sunglasses to keep the bright light out of your eyes are a nice touch too. Dr. Ohara is great and extremely friendly. I love her and she is never too busy to come say hi. I am extremely pleased with Smilecare. Hands down the best dental experience I had ever had! I look forward to my visits here!

I went in as a new patient. I felt they took conservative approaches in my exam to minimize…read moreunnecessary expenses, like getting my panoramic x-ray from my out of state dentist. My cleaning was very thorough, the pick scaling was excellent after the ultrasonic water jet cleaning. The front office personnel we're friendly and worked together well. The dentist was friendly, informative and I didn't feel rushed in the process. An all around good experience, I made my 6 month checkup appointment as I was leaving. No negative issues.

As a mom of two neurodivergent kiddos, we absolutely LOVE Spinnaker! We have been seeing Dr. Day…read moresince the beginning and have really enjoyed our experience there.

My son has had some pretty severe work done on his mouth. This has cause a lot of anxiety for him…read more Today was just a regular cleaning and Alma very kindly worked with him. She was very patient and understood why he was acting the way he was. I'm thankful that this is the experience we get when we come in. The dentist isn't fun for anyone, but Spinnaker tries to make it the best they can for the children. This was my youngest sons first appointment at spinnaker and he can not wait to go back I told you in person Alma but I appreciate what you do.

When we moved to the area, our dentist had given us Glenn Creek as his top recommendation, and we…read moreare glad he did! Friendly staff, gentle and skilled hygienists, and a great dentist here. If you are looking for great dental care, Glen Creek is a great choice.

Was a patient for about 3 years, what started out Ok, quickly became a very frustrating experience…read moreall around. Hygienist Courtney lacks experience and has extremely poor communication skill. Front desk uses text messages to convey important health info instead of calling to explain complicated procedures. It is evident that over the years money and quick seat turnover are more important than proper patient care and communication. Bottom line, if you value your dental health, this is not the office for you.

it was amazing my dentist helped my teeth become whiter and health. the office was so clean and…read moreorganize. Definitely recommend this place It was amazing. Doc. Nathan Snyder was very good dentist. They help me very well.

BEWARE: My husband and I went to see the Dr. Nathan Snyder's wife also a Dentist Dr. Luisa Snyder…read moreto get a regular check up and cleaning. I got a crown which was fine, my husband needed to have a tooth looked at that was bothering him and was told by Dr. Luisa Snyder he needed 3 teeth pulled and she did not pull teeth. But lucky for us her husband did at another office. My husband made an appointment and was told yes, you need a three teeth pulled and was pushed toward getting 3 implants to the tune of $10,557.00. We decided to see another dentist for an other professional opinion and was told one tooth needed a root canal and 1 tooth needed a filling that's all no teeth needed to be pulled and we were given a referral for a dental surgeon for the root canal and the New (honest) Dentist did the crown and 1 filling. The combined result after seeing 2 other dentists and (one a specialist) - NO Teeth Needed to be Removed - only 1 tooth needed a root canal & a crown for that tooth applied afterwards and 1 filling for 1 other tooth, 3rd tooth was Fine no work need. Total Price = $2,790.00 a savings of $7,767.00! Also my husband still has all his teeth. We can not recommend either Dr. Luisa or Dr. Nathan Snyder as dentists, it appears they are working in tandem as doctors to recommend procedures to their patients that do not need to be done. What kind of dentist would try to take advantage of an older person by recommending they pull 3 teeth that did not need to be pulled? All we can assess from this experience is that it is about greed and they do not care about their patients heath. We are looking into referring the matter to the state board.

Children need a place where they feel welcome and safe. This is the place to go. Their aim is to…read moreprovide the best pediatric dental care to their young patients. This is the kind of place where children are excited to come and don't want to go home. The exceptional staff provide a warm, welcoming environment. Jan the office manager really makes you feel at home. Hands down, the best place to go!!

We take both of our kids to Dr Cooper and have been very happy with the routine care; very nice…read moreoffice, very nice staff, friendly doctor. In addition, my son has been in twice with dental injuries (one "tooth vs playground equipment", and one in a vigorous game of "touch" football). They got us in quickly both times, were very sensitive to his feelings, and we got professional care. I recommend Spinnaker and Dr Cooper to everyone.

This dentist betrayed us - held my child down when sedation was not taking effect and did the…read moreprocedure anyway. As I waited, office staff assured me things were going really well! My son suffers 10 years later from the trauma this man perpetrated. The procedure was NOT imminent ; he could have used good judgement and stopped the work, but in his own words he "Wanted to get it done" - all that despite my child sweating, begging, pleading to leave. Tragic and sad. Avoidable trauma. NOTE that he now has PURCHASED 250 fake reviews after my honest reviews put a dent in his business. Still refusing to take responsibility and offer us an apology after all this time.

My granddaughter had terrible front teeth as an infant/toddler. I don't know why, but the just…read morecrumbled and she needed help. Acorn gave her beautiful caps and they look natural. Nice team, very fast work.

It's kid friendly and they work to make sure they feel comfy and confident. We have been here for a…read morefew years and just started coming to this new location which is closer to us. Great customer service and the kids do enjoy the play out of the space that makes them a priority! Yah!

Update to my original review:…read more Dr McDonald saw that I had left a review that shared that I hadn't had the best experience at my consult. Once he saw that, he asked if we could have a phone call so he could get some feedback and improve. We had a really great chat. I was able to express to him the things that left me feeling overwhelmed by his proposed treatment plan. I said that as a potential patient being offered a pretty invasive plan, he hadn't given me a lot of information to go on. Instead I had gone home and googled it myself to find some pretty intense pictures of jaw surgeries, the metal device to widen the jaw, and other things that left me feeling overwhelmed. He chuckled and said that was understandable and said it was helpful for him to hear that so he could improve how he communicates. He also expressed to me that he doesn't love to do invasive treatment plans, but he will do them if he feels it is going to give the best result. He reminded me that he did suggest I go to a dentist for some dental planing to see if that could fix my bite without orthodontics prior to his treatment. He seems like he really cares about patient outcomes. I told him I was currently having Invisalign done at another office, and he even asked me if I would tell him how I felt about my results there in the end. He wanted to know if I would be happy with the bite correction achieved in a manner other than the one he had proposed so he could have a better understanding of my outcome. All in all, I am still happy with my decision to go to another office for a simpler treatment plan. But today, I have a newfound respect for a doctor of orthodontics in town, and I really appreciated the call! I can really respect a human who will sincerely seek feedback and who always wants to improve. Thanks, Dr. McDonald!

From the owner: At our office, you'll experience state-of-the-art orthodontic care, provided by Dr. John McDonald…read moreand our warm, friendly staff. We believe in professionalism with a strong emphasis on fun. Dr. John has been part of the Salem community for decades, so he's your neighbor as well as your orthodontist. At your first appointment, he will take time to learn about what you want to achieve. He'll then create a unique treatment plan--one that works well with your family's goals, time, and finances. See why we're the locally recommended orthodontist in Keizer for braces & Invisalign.