Took 1,000 payment for braces within 2 mins of receiving card information, set appointment. Then…read morewhen arrived they turned us away because of another family members past due bills on their children. They say I'll get the money back in 2-3 weeks and I need to find a new dentist office. Sketchy place.

The front staff is very unprofessional. They are rude and unwilling to help you with any issues…read morewith insurance or billing. They put you on hold for long periods and "accidentally" hang up. They always have an attitude about the simplest things. They also give attitude when you want to reschedule. Only reason I didn't give it a 1 star is because the dentists are great! They should hire better people or retrain their whole front staff.

I am a rhinologist (a nose doctor) in Salem and Portland. Life is pretty busy for anyone involved…read morein health care anymore. Most dentists do their best to offer dental care to their patients. A few dentists go above and beyond to deliver something more -- often times with no benefit for them. They do this to deliver the highest quality care possible. The problem is, the acts of professionalism and kindness often go un-noticed. Folks will fill out a review if they are angry, but when things go well we are happy to return to our busy lives. This is human nature. So I want to call out an act of professionalism by Dr. Theresa Lindquist. She has repeatedly identified patients with sinusitis and taken the effort to get them treated. My wife is a professor at the OHSU dental school. The students are taught to screen for medical problems, but if any questions arise, they are directed back to their primary care physician. Not with Dr. Lindquist, she gets them in to be seen by the appropriate subspecialist as quickly as possible. Theresa, your patients are grateful. It is nice when the dental and medical communities work together as a team. I believe any patient looking for a compassionate and thorough provider would do well to consider Theresa Lindquist and her team. Douglas Skarada MD Salem + Portland Oregon

This place doesn't even deserve my personal time of writing this review. However, I want to help…read moreothers of not getting into the same trouble I ran into with this so called "dentist" I inherited dr. Lindquist due to my original dentist relocation. I had my regular teeth cleaning routine appointment. At the end of my appointment, she walked in and introduced herself and then briefly looked at my teeth and informed me that I needed a crown and a filling. I didn't had any concerns with the teeth she pointed out. However, I agreed to follow her direction. We set a day and a time. It was a day before my trip to Chicago for two weeks. During my appointment, I was terrified. I never had such an unprofessional and unclean experience. At the very beginning, she was very rough and she was constantly walking out of the room between me and her other patients. I felt brushed off. There were so many mistreatments that I don't want to write about all of them here. In the middle of the appointment while she was out of the room I voiced my concerns to her Technician. The long story short, after many attempts, (she was resizing my crown) the outcome was - an awful crown, not just Aesthetically, it's also big size and cement in between, and I Still can not floss in between. Its also has an open margin to my roots. At the end She couldn't floss herself in between the crown she just placed yet she let me walk out without proper cleaning and big crown. When she was attempting to floss in between, she bruzed my gums and there were a lot of blood, she would wipe the blood out of the floss and then reused the same floss again and again. I was shucked! I couldn't believe it! Its like she was saving her own floss on me. She kept wiping blood and kept flossing again. Then she walked out and I asked her technician to use a new floss for me. And if that wasn't enough, she spilled the water on me and onto the instruments tray, she then grabbed a piece of cloth from the top of the tray, she wiped my mouth, and THE TRAY ON SIDES and placed that same cloth back on the tools that she was using inside of my mouth. She then used tools and wiped them with the same cloth that she just used for my mouth and the tray. I was so terrified that I had to leave to Chicago next day and I was afraid that I will have an infection due to her unsanitizing practices. Sure enough the whole week I had a pain, while out of the state. But to make the matter worse, she inflicted so much pain and pressure in the very beginning of my appointment by attempting to place the tube that was oversized, so than she decided to change on smaller size but by that time I was in so much pain. Due to so much pressure she caused my other crown fell off on second day after seeing her, while in Chicago. I filed a complaint against her with an OREGON BOARD OF DENTISTRY she was found GUILTY in 10 counts of failing testing biological monitoring system on the heat of sterilization. Again, I wouldn't write this review, if she had a heart to fix her problem and now it is my problem. She refused To pay for a new crown and a missing tooth, both of her fault. But that's not it, her administrator Tracy is the rudest person. I asked her to email me my exrays and they won't release them to me. I callled again week after, she said it's not her job and she doesn't know when it can be done. I told her I have been waiting for a week now, but she didn't care. My phone calls got unanswered, literally ignored. All what I was asking for my personal exrays. Please, do yourself a favor, ran from this place if you care about your teeth. Interestingly enough that Reviews that gave her 5 stars (on her website) were written during the investigation. P.S. my review was the first review written here on her name, but as soon as my review was posted immediately someone else (Jennifer) wrote a review with a five starts why not before? Wondering... New update: the review from Jennifer magically disappeared after me mentioning it. What a game!

They are not professional at all I wonder how they are still in business. I got scammed by doing…read moreunnecessary 23 x-rays just so they can get money from my healthcare, no proper exam, or cleaning. I went there to get my teeth cleaned because I live close to this place. I told them I could bring my record from my old dental, and Itś okay for me to get the yearly x-rays done. They insisted to do all 23 x-rays for no good reason. They made me wait for more than 30 minutes because they schedule a lot of people at the same time and they rush to get to the next person. They brushed my teeth in less than 5 minutes then they flossed roughly and damaged my gums. Unfortunately, Woodburn modern dental was unlike any professional dental I have ever been to. The cleaning they did for me was not what I expected. It was quick brushing and flossing. Like something I could do at home myself. The doctor said that the assistant will remove the plaque and polish my teeth, but unfortunately the assistant did not spend any time on my teeth at all. After brushing and flossing effortly, she said ¨finished¨. They hadn't cleaned ANY of my stains so I told them what happened and they tried to sweet talk me saying ooh you're teeth are so clean there was nothing for us to do. Also they assume everyone who comes speaks spanish because they handed me paperwork to fill in SPANISH they quickly left the room. I was waiting for them to tell them I don't speak spanish after 20 minutes of waiting, they came back and I told them to give me the English form. Dr Patel and her assistant do not have the ethics to be in the dental field.

Unprofessional, unethical, and RUDE. I contacted them about my broken IMPLANTS. I sent them my…read morelatest films from my Clear Choice IMPLANTS. They got me an appointment 2 weeks out, and I mentioned I was unable to chew or work because I can not talk clearly due to BROKEN IMPLANTS and wanted to be waitlisted for an earlier appointment. This never happened, I lost a lot of work hours not being able to speak as I work on the phone. When my appointment finally arrived, the dental tech asked me to remove my top 'denture' (the bottom was in my pocket having broken loose already) and was confused how I clean them if they do not come out. Clearly IMPLANTS are not handled in this office. I began to cry realizing I waited 2 weeks for a useless appointment. The 'Dentist' clearly got a kick out of my tears, so much so she made a joke to the tech, "Look I haven't even touched her yet, and she is crying already!" She must have thought this was a really funny joke, as she immediately repeated it to someone else in the hallway, how funny it was CRYING before she even touched me. Really funny, lady, please by all means do quit your day job as you are equally useless as Dentist or Comedienne. I was expecting profuse apologies for having brought me in on false pretenses, instead it was insisted that I have new films done, though the ones I brought from Clear Choice were recent. I went along with the new scans, expecting they were being done for some legitimate reason. They were not. It was for my 'referral' which I never asked for as I KNOW implants are not covered. It came in the mail a week later, for my new DENTURES as if having spent 50K at Clear Choice (for crap implants) and having endured several extremely painful surgeries, now I was opting for DENTURES?!!??? So now I have a useless referral, useless xrays (I got zapped for NO reason) as they are incompatible with my new IMPLANT DENTIST and I lost a LOT of money being unable to work for the 2 weeks I waited for Woodburn "Modern" Dental appointment and a BILL from them on top of it all. GO ELSEWHERE! ANYWHERE ELSE!!

Dr. Reisig is an amazing dentist. His hygienists are gentle and friendly, and he put me at ease the…read moremoment I sat down in his chair. He will NOT "shame" you for being lax on your cleanings (like I was) and doesn't ask you questions with his hands in your mouth. I had a filling done yesterday and it was smooth sailing. His office only uses composite (the white resin) so no nasty mercury fillings. The numbing shot did not hurt at all and the drill is so much quieter than it was a few years ago. He explained what he was going to do before he did it and what it would feel like. I know most people might not need that but I definitely get anxious during dental visits. Long story short, I'm not afraid of the dentist anymore! I can't wait to go back to get my other filling done and get started on my clear aligners. Plus free whitening for life!

Your appointment service is the absolute worst. It takes forever to have someone answer the phone…read more The dental office never answers the phone, it's forwarded to the answering service not sure why when they can't reschedule appointments. For people who have to work mon-fri 8-5 please tell me how should we reschedule? This is the one reason I would go elsewhere. It's very inconvenient.

So i had been moved around with work a bit before I found this place, so I never really had solid…read moredentist I went to regularly. When I do finally leave Salem, I will miss the people here at Smilecare. I have never had a wait when I come here, I walk right in, am greeted warmly, by everyone who really seem genuinely happy to see you. Very friendly staff, excellent service, huge windows overlooking the lake and the west hills of Salem, is extremely relaxing. Sunglasses to keep the bright light out of your eyes are a nice touch too. Dr. Ohara is great and extremely friendly. I love her and she is never too busy to come say hi. I am extremely pleased with Smilecare. Hands down the best dental experience I had ever had! I look forward to my visits here!

I went in as a new patient. I felt they took conservative approaches in my exam to minimize…read moreunnecessary expenses, like getting my panoramic x-ray from my out of state dentist. My cleaning was very thorough, the pick scaling was excellent after the ultrasonic water jet cleaning. The front office personnel we're friendly and worked together well. The dentist was friendly, informative and I didn't feel rushed in the process. An all around good experience, I made my 6 month checkup appointment as I was leaving. No negative issues.

Listen, if you get the opportunity to work with Dr. Taylor as your personal dentist it will truly…read morebe an incredible experience. I have seen many dentist in my lifespan from California to Texas to Washington and I can 100% say Dr.Taylor has been the best I have worked with. He is very gentle, very understanding of your pains and discomfort, he is truly someone who cares about his patients and you can tell he truly likes what he does, and that's very important. It is very rare to find a dentist that cares and who does an incredible job. Also, receptionist Charlotte, she deserves her own review because she is so kind, so nice. Incredible customer service in every single way. She takes her time to connect with you, she makes you feel very welcome as soon as you come in. It is always a pleasure to talk to to her. Kudos to both you! if you get the chance to read this. Thank you for doing such an incredible job!

Dr. Huish is truly the best. He corrected an implant from another dentist in the same office who is…read moreno longer there. I was initially encouraged by her to settle for a result that wasn't acceptable, but the office ultimately corrected it, and Dr. Huish stepped in with precision and care. He immediately saw the flaws and knew exactly how to fix them. The shade match is perfect and blends seamlessly with my natural teeth, I'm so grateful to have part of my smile back. I'm sharing this because the process was rocky, and I want to encourage others to advocate for themselves when something doesn't feel right; it can be fixed. Dr. Huish is proof of that. Highly recommend him for precision and care. I look forward to having him do the last of my dental work.

So I'm giving this place a star only because u must add a star to rate,but if I had it my way I'd…read moregive it a negative 5.So my mother went here yesterday,to take my auntie that has limited knowledge of this things so only went in hope of being some sort of help to her.well she had to go to ER right after this visit due to receptionist raising her blood pressure.She was very unprofessional and rude to say the least.My auntie was very disappointed because she said the place has a great orthodontist but the receptionist/management are horrible and made them feel like someone asking for handouts and not welcome here.So be aware of this before u decide to go before breakfast‍.wouldn't like to see anyone else end up in ER due to foul receptionist.in my opinion she needs to b fired.

My husband and I saw Dr. Al for a year or so when he was in practice in Molalla. I went in for 2…read moresoft spot fillings (teeth had no prior work) and came out 6 weeks later with 2 root canals and 3 crowns. Changing to another dentist who is amazing, he had to remove my tooth because it was cracked below the gum line from Dr. Al. My husband who went to him at the same time also had to have a root canal and crown and our new dentist had to remove the same exact tooth that I had to remove. I have not had any further issues after going to the new dentist. Also, I have had many of friends who have had bad experiences with Dr. Al's work. From crowns on infected teeth, resulting in extractions to Dr. Al not even showing up for appointments. He is a much better guitar player than dentist.

I have been a patient in 2025. The staff have been always friendly and professional. They have…read morebeen clear about cost and services upfront. I like that they send reminders for appointments as well.

Dr. Horn and his staff are so friendly, attentive, caring, gentle, etc. I could honestly go on and…read moreon about how amazing they are. I had not been to the dentist in over 10 years. I am very anxious when it comes to dentists and have had horrible experiences. I was so nervous even calling to schedule an appointment. But even from the very beginning I felt welcomed and comfortable. The staff are just as welcoming and friendly as Dr. Horn. They never made me feel embarrassed or uncomfortable. I am so happy I have found this place as my new dentist. Thank you Dr. Horn and staff for welcoming me and making me feel comfortable!