I had negative experiences with Dr Baumgartmer / Shoreview Dental in Keizer. I had been a regular…read moreclient for seven years and things eventually turned sour. They charged me two $50 missed appointment fees the week my 92 year old dad got sepais and we had to take him into the ICU. Mom died half a year earlier and I thought I was going to lose my Dad too (it was a difficult year). Other times there were "miscommunications" about expected charges (besides regular cleanings and fillings I've needed a few crowns and a root canal). I'd recommend ALWAYS getting a written estimate and holding on to it. Last summer a filling came out while I was out of state. I left a question on the office voicemail after-hours. I woke up the next day to find they had scheduled me for an appointment without speaking to me and they were unhappy I didn't make an appointment that I never made. They also were always leaving messages at the last minute asking me to come in earlier or later. As a caregiver who also works for the State it's really difficult to get away or change my schedule at last minute. I found out from my new dentist they also sent a snarky note along with my records. I found them really difficult to work with. I recommend trying other places first.

They don't answer the phone most of the time. Communication issues with everyone there, with them…read morenot listening or repeating what I said back correctly. Dentist seemed angry because I asked questions and didn't use any anesthesia for my teeth when drilling.

Was a patient for about 3 years, what started out Ok, quickly became a very frustrating experience…read moreall around. Hygienist Courtney lacks experience and has extremely poor communication skill. Front desk uses text messages to convey important health info instead of calling to explain complicated procedures. It is evident that over the years money and quick seat turnover are more important than proper patient care and communication. Bottom line, if you value your dental health, this is not the office for you.

Very professional and friendly. No waiting . High quality of…read morecare. Take the time to explain billing and scheduling next appointment.

Dr. Nelson checked my teeth and a hygienist did a great job of cleaning my teeth. Thank you for…read morehelping me to take care of my teeth.

Doctors Willis and Nelson are knowledgeable, skilled, and gentle, and so are their entire staff…read more Svet is my hygienist and I actually love going in for a cleaning. she is also highly skilled and personable. I used to really dread getting X-rays but Willis Dental has a handheld one that reminds me of a hairdryer and it is no problem at all. I recommend this dentist office 100%!!!

Dr. Frankel is stoic and direct and 100% meticulous. She has a solution to my situation that I was…read morenot aware was possible, and she treated me quickly and efficiently without fanfare or lecture. I really like her. I agree that I wish she offered more services without being referred out. Dental Hygenist, Olvia is exceptiional in her skill and kindness, and interpersonal relationships with patients. Olivia puts the 'icing on the cake' with me and I will stay with this practice.

I have been a patient of Dr. Frankel since she took over the practice of Dr. Gary Schoonover, who…read morewas my dentist for decades. Dr. Frankel and her staff are the best in all aspects, customer service, dental cleanings, minor and major dental work. The staff is are always explaining their actions, what they discover about my dental health and my options for care or dental procedures. Dr. Frankel explains her findings of X-rays, exams or changing status of old fillings or other dental work and what options she would recommend. I have complete confidence in Dr. Frankel and her staff, I most strongly recommend them to anyone in need of a professional and friendly dental care facility.

Listen, if you get the opportunity to work with Dr. Taylor as your personal dentist it will truly…read morebe an incredible experience. I have seen many dentist in my lifespan from California to Texas to Washington and I can 100% say Dr.Taylor has been the best I have worked with. He is very gentle, very understanding of your pains and discomfort, he is truly someone who cares about his patients and you can tell he truly likes what he does, and that's very important. It is very rare to find a dentist that cares and who does an incredible job. Also, receptionist Charlotte, she deserves her own review because she is so kind, so nice. Incredible customer service in every single way. She takes her time to connect with you, she makes you feel very welcome as soon as you come in. It is always a pleasure to talk to to her. Kudos to both you! if you get the chance to read this. Thank you for doing such an incredible job!

Dr. Huish is truly the best. He corrected an implant from another dentist in the same office who is…read moreno longer there. I was initially encouraged by her to settle for a result that wasn't acceptable, but the office ultimately corrected it, and Dr. Huish stepped in with precision and care. He immediately saw the flaws and knew exactly how to fix them. The shade match is perfect and blends seamlessly with my natural teeth, I'm so grateful to have part of my smile back. I'm sharing this because the process was rocky, and I want to encourage others to advocate for themselves when something doesn't feel right; it can be fixed. Dr. Huish is proof of that. Highly recommend him for precision and care. I look forward to having him do the last of my dental work.

The entire staff was amazing!! The doctor was honest and very thorough. Previous dentist said I had…read moreto replace a crown. Doctor said I could replace it, but it wasn't a necessity I am so glad I found Riverbend!

Showed up for our first appointment. Jordon was not real friendly at all he had forgotten to put my…read moreappointment into his computer. . Was a little late for our second appointment. Have epilepsy. Jordon threw a fit saying not sure if he can see me. Dr Wally is really nice and friendly. Great appointment. Jordon the front desk agent made an appointment without me confirming it. It was at 8:00. I told them I don't drive until 10:00 because I have had seizures while driving before so I take my meds at 8;00 to make sure it's 100% safe. Called me. I was confused. On Friday I confirmed my appointment on Monday. Jordon who has been rude to me every time we have talked. I confirmed our appointment Friday but called and Gave me a personal reminder about my appointment. I was with my mother in law who has Alzheimer's who fell at her caregiving facility and was at the Hospital picking her up. That is unacceptable to call me on a SUNDAY for an appointment I confirmed on Friday. A personal reminder on a Sunday ? They called me and my wife Monday morning and I was sleeping in. They called my wife who was at work. I would have gone but still very upset about Sunday. I have epilepsy with a memory problem. I came in a day early for my second appointment. Jordan not considerate about my condition. The appointment was at 11:00 but handed me a card saying 10:40. He didn't explain why or if it's okay with me. He stormed off as usual. Never ever nice or treat me with respect ever.....

I had a few fillings done at this office and one started to hurt. I revisited them and they assured…read moreme it was all normal. I got another opinion and the new dentist fixed the pain due to the filling being too high. After each visit I paid exactly what I was told to. Exactly a year later I was called non stop about a large balance owed that was late. They said they were behind on billing and are cleaning up their books and that I had to pay it now. Its bad practice to bill a year later and demand money on the spot. Lisa is a very rude person and was unwilling to help. She also calls 3-4 times in a row like an immature kid. A few days later it was sent to collections. Overall a horrible experience and wouldn't recommend this office to anyone.

I was referred to this office by a close friend whose father was a dentist here in Salem. According…read moreto Waterplace Dental's website, Dr. Nakagawa is considered a compassionate dentist, which really resonated with me. I have been seeking a new dentist and I had thought I made a wise choice. I cannot understand the hostility which Dr. Nagakawa displayed towards me. I am extremely disappointed.

I am a rhinologist (a nose doctor) in Salem and Portland. Life is pretty busy for anyone involved…read morein health care anymore. Most dentists do their best to offer dental care to their patients. A few dentists go above and beyond to deliver something more -- often times with no benefit for them. They do this to deliver the highest quality care possible. The problem is, the acts of professionalism and kindness often go un-noticed. Folks will fill out a review if they are angry, but when things go well we are happy to return to our busy lives. This is human nature. So I want to call out an act of professionalism by Dr. Theresa Lindquist. She has repeatedly identified patients with sinusitis and taken the effort to get them treated. My wife is a professor at the OHSU dental school. The students are taught to screen for medical problems, but if any questions arise, they are directed back to their primary care physician. Not with Dr. Lindquist, she gets them in to be seen by the appropriate subspecialist as quickly as possible. Theresa, your patients are grateful. It is nice when the dental and medical communities work together as a team. I believe any patient looking for a compassionate and thorough provider would do well to consider Theresa Lindquist and her team. Douglas Skarada MD Salem + Portland Oregon

This place doesn't even deserve my personal time of writing this review. However, I want to help…read moreothers of not getting into the same trouble I ran into with this so called "dentist" I inherited dr. Lindquist due to my original dentist relocation. I had my regular teeth cleaning routine appointment. At the end of my appointment, she walked in and introduced herself and then briefly looked at my teeth and informed me that I needed a crown and a filling. I didn't had any concerns with the teeth she pointed out. However, I agreed to follow her direction. We set a day and a time. It was a day before my trip to Chicago for two weeks. During my appointment, I was terrified. I never had such an unprofessional and unclean experience. At the very beginning, she was very rough and she was constantly walking out of the room between me and her other patients. I felt brushed off. There were so many mistreatments that I don't want to write about all of them here. In the middle of the appointment while she was out of the room I voiced my concerns to her Technician. The long story short, after many attempts, (she was resizing my crown) the outcome was - an awful crown, not just Aesthetically, it's also big size and cement in between, and I Still can not floss in between. Its also has an open margin to my roots. At the end She couldn't floss herself in between the crown she just placed yet she let me walk out without proper cleaning and big crown. When she was attempting to floss in between, she bruzed my gums and there were a lot of blood, she would wipe the blood out of the floss and then reused the same floss again and again. I was shucked! I couldn't believe it! Its like she was saving her own floss on me. She kept wiping blood and kept flossing again. Then she walked out and I asked her technician to use a new floss for me. And if that wasn't enough, she spilled the water on me and onto the instruments tray, she then grabbed a piece of cloth from the top of the tray, she wiped my mouth, and THE TRAY ON SIDES and placed that same cloth back on the tools that she was using inside of my mouth. She then used tools and wiped them with the same cloth that she just used for my mouth and the tray. I was so terrified that I had to leave to Chicago next day and I was afraid that I will have an infection due to her unsanitizing practices. Sure enough the whole week I had a pain, while out of the state. But to make the matter worse, she inflicted so much pain and pressure in the very beginning of my appointment by attempting to place the tube that was oversized, so than she decided to change on smaller size but by that time I was in so much pain. Due to so much pressure she caused my other crown fell off on second day after seeing her, while in Chicago. I filed a complaint against her with an OREGON BOARD OF DENTISTRY she was found GUILTY in 10 counts of failing testing biological monitoring system on the heat of sterilization. Again, I wouldn't write this review, if she had a heart to fix her problem and now it is my problem. She refused To pay for a new crown and a missing tooth, both of her fault. But that's not it, her administrator Tracy is the rudest person. I asked her to email me my exrays and they won't release them to me. I callled again week after, she said it's not her job and she doesn't know when it can be done. I told her I have been waiting for a week now, but she didn't care. My phone calls got unanswered, literally ignored. All what I was asking for my personal exrays. Please, do yourself a favor, ran from this place if you care about your teeth. Interestingly enough that Reviews that gave her 5 stars (on her website) were written during the investigation. P.S. my review was the first review written here on her name, but as soon as my review was posted immediately someone else (Jennifer) wrote a review with a five starts why not before? Wondering... New update: the review from Jennifer magically disappeared after me mentioning it. What a game!