The care my brother received from Affinity/Bridgeview Palliative Care and Hospice in Stockbridge…read morehas been exceptional. When we arrived home from the hospital, they contacted us shortly afterward and were at our home by the end of the day. The nurse performed a thorough assessment of his needs, provided wound care, and discussed next steps along with a plan to help him feel better. His pain medication was delivered the next morning, followed shortly by additional supplies. What made Affinity exceptional for us was that they cared for my brother daily and worked in true partnership with our family. We did not leave his care solely in their hands--we communicated actively, sent reminders, and provided lists when supplies were running low to ensure we always had what was needed. We also maintained a detailed log of medications, feedings, blood pressure, temperature, and other vitals. During scheduled visits, the Affinity nurses reviewed our documentation, compared vitals, and adjusted medication and feedings when necessary. We were always greeted warmly, and we matched that warmth in return. The Affinity nurses are hardworking, knowledgeable, and supportive. I am sure they are overworked, like so many in their field, yet they consistently show up and devote the time and care needed to truly support both the patient and the family. We are deeply grateful for their dedication.

On the plus side, the nurses exhibit a strong caring attitude. But, my experience is / was…read morenegative on the whole. I was the primary healthcare agent specified in the healthcare directive. Every consequential change to care, in particular medication changes, needed to be approved or the very least communicated to me before something changed. Over and over changes were made and I was told later. I had grave concerns about the off-label non-FDA approved uses of dangerous anti-psychotic medications that double the stroke risk for an elderly dementia patient. On occasion the doses were 4 to 8 times the recommended dose for the patient's age or health situation. This problem persisted across two different patients a year apart.

False and broken promises. Huge turn overs and inconsistent care as a result. Never got a call from…read morenurse or director after loved one passed.

From the owner: Guiding Light Hospice provides hospice and long-term care services to the Stockbridge, GA area.read more

Wonderful service in 2024 and 2022 for my loved ones! My mother was in home hospice and my brother…read morewas in the Hospice Hospital in Newnan.

Polly and Kay were a Godsend for our dad and for us. Dad was a resident of Westhill Newnan…read moreCrossing for 2 years and 7 months. He was under Sacred Journey's care for 3 months. Had we known we could have engaged their palliative care sooner, we definitely would have, as we felt Dad fell under the radar with the Westhill staff since he was fairly mobile and did not require a ton of care, other than help with dressing and hygiene. Polly texted us updates every time she saw Dad as well as Darcy, the chaplain, who would pray, and sing with him and Kim, the social worker, who would visit and just spend time with Dad. We are very thankful for the whole team. Polly and Kay really shined in the last few weeks of Dad's life. We cannot speak highly enough of them. Westhill let us down on so many levels (excluding Jennifer, the medtech at Westhill who was fantastic), yet Polly was a steady rock for us and for Dad. In the last few weeks, Dad had fallen twice. Both were after hours or on the weekend, so we had the privilege of meeting Todd. He was also on duty the morning Dad passed away. He cared for Dad that morning with gentleness yet great professionalism, and the dignity and respect that Dad deserved, even covering him with a United States flag, as Dad was a Marine Corps veteran. Our "journey" with Sacred Journey, if you will, started as the idea of an extra set of eyes on Dad. It turned into so very much more. We could not imagine Dad's last week or two without you guys. Thank you Sacred Journey. Thank you all who cared and loved on Dad.

Do not use April Anders as a nurse ever!! Came to my brother's house on 08/23/19 to check on him in…read moreopen toe shoes and street clothes (halter sundress) like she was going to the club. We had specific instructions that no one was supposed to tell my brother that he would not be getting bette. She told him he was dying and his organs were shutting down even though my request as his POA was in the notes. Why would you treat a patient without reading the notes? I tried telling the manager and Bobby Brusch (LMSW/Social Worker) but all they wanted to do was sweep the problem under the rug so I removed my brother from their care since my feelings and the treatment he received was way below my expectations. They'd make appointments to come and see him but wouldn't show up. I had to have someone else fill in to give him wound care. Terrible! Do not use them if you love your family member.

I wanted to give Samantha, Amanda, Katie and the entire Lighthouse staff the gratitude and praise…read morethey deserve. The dignity, grace and love they showed my mother (and family) is a rare find these days. I will forever be grateful

From the owner: We are a local community of hospice healthcare providers who seek to 'normalize' the benefits of…read moreend-of-life healthcare. We believe that cultural nuances, community ties, values, and traditions are essential aspects of how individuals transition back to spirit.

My friends mother lives in the memory care part (2nd floor). The staff is patient, compassionate,…read moreand all around great. She has been here for 2 years now and no big problems. The Director position is rotated to frequently.

My dad has been at BV for nearly 3 yrs. mostly in their Memory Care. The services have grossly…read moredeclined. The ratio of care provided per client isn't sufficient, leaving the staff overworked, insufficient coverage to meet client needs, and causing too many incidents putting everyone at risk for a major disaster. Cleanliness, care, and services are all handled by the CNA and med tech staff which isn't sustainable. Clients are left alone seated in the community area or wandering the halls without a caregiver insight for extended periods of time. Client's belongings are continuously lost from poor laundry services and client neglect to watch them as they wander into each other's private rooms, roam through belongings and sleep in their beds. Food is handled by the same CNAs responsible for cleaning/caring for client's personal needs and hygiene. I've talked with the directors and staff. The staff is stressed out, the director is left to work with the scaled down resources from his leadership, and the regional director is in denial of the conditions of this once beautiful place. Without acknowledgement improvements are inevitable. Price increases with services continuously on the decline. The elderly clients deserve so much better than this. BV please get it together and stop sacrificing quality services for more revenue.

Southern Grace We buried my dad yesterday after many months…read moreof hospice care from a wonderful group of ladies. Each one of them meant a lot to my Dad and took care of his every need. Thank you and God bless each one of you and you know who you are. Tim

Have been so blessed by this company! Every single person we have come in contact with has been…read morecompassionate, professional and personable. Cannot more highly recommend a company to take care of anyone needing hospice. Their care for the family has been just as much as the care for their patient.

Let me start by saying the staff is really nice, but the service overall is extremely lacking…read more Loved one was discharged at 8::30 pm because Heartland told the doctor they were ready for her. Transport arrived right on time and did a good job moving our loved one. We got to the room, and the "hospital" bed was set up in the middle of the room and wasn't made up. The delivery people told the facility that we need to move the old bed, and then left. They were supposed to drop off several things, but it took them three trips to get it all there, and some of it arrived late the next afternoon. We were told that a hospice nurse would meet us at the facility the night we got back there, but no one showed up until the next day at 10:00 am or so. The next day, they were supposed to deliver morphine and a nurse to check on her. The nurse showed up at 11:00 am or so, morphine didn't show up until after our loved one had passed away. Recommend you research before you choose a hospice service. If you are looking for this type of service, then you are already under some stress and need a company that will deliver as promised.

From the owner: Heartland Hospice Services provides hospice care to terminally ill patients wherever they call…read morehome. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients and families unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patients day, to make a personal connection and create memorable momentsmoments that enrich the lives of each of our patients.