Polly and Kay were a Godsend for our dad and for us. Dad was a resident of Westhill Newnan Crossing for 2 years and 7 months. He was under Sacred Journey's care for 3 months. Had we known we could have engaged their palliative care sooner, we definitely would have, as we felt Dad fell under the radar with the Westhill staff since he was fairly mobile and did not require a ton of care, other than help with dressing and hygiene. Polly texted us updates every time she saw Dad as well as Darcy, the chaplain, who would pray, and sing with him and Kim, the social worker, who would visit and just spend time with Dad. We are very thankful for the whole team. Polly and Kay really shined in the last few weeks of Dad's life. We cannot speak highly enough of them. Westhill let us down on so many levels (excluding Jennifer, the medtech at Westhill who was fantastic), yet Polly was a steady rock for us and for Dad. In the last few weeks, Dad had fallen twice. Both were after hours or on the weekend, so we had the privilege of meeting Todd. He was also on duty the morning Dad passed away. He cared for Dad that morning with gentleness yet great professionalism, and the dignity and respect that Dad deserved, even covering him with a United States flag, as Dad was a Marine Corps veteran. Our "journey" with Sacred Journey, if you will, started as the idea of an extra set of eyes on Dad. It turned into so very much more. We could not imagine Dad's last week or two without you guys. Thank you Sacred Journey. Thank you all who cared and loved on Dad. read more

Do not use April Anders as a nurse ever!! Came to my brother's house on 08/23/19 to check on him in open toe shoes and street clothes (halter sundress) like she was going to the club. We had specific instructions that no one was supposed to tell my brother that he would not be getting bette. She told him he was dying and his organs were shutting down even though my request as his POA was in the notes. Why would you treat a patient without reading the notes? I tried telling the manager and Bobby Brusch (LMSW/Social Worker) but all they wanted to do was sweep the problem under the rug so I removed my brother from their care since my feelings and the treatment he received was way below my expectations. They'd make appointments to come and see him but wouldn't show up. I had to have someone else fill in to give him wound care. Terrible! Do not use them if you love your family member. read more

Feb 19 - March 11, 2024 My mom was in hospice in-home care from Feb 19 to March 11. From our first encounter with staff from Sacred Journey when our mom arrived at home whereby we had to sign papers, the staff were pleasant, caring, and quite professional. The administrative staff, nurses, nurses assistants, social workers and chaplain, all gave stellar support. When mom transitioned, the chaplain came to her funeral. He was the last face I saw as I existed. In March of 2022, my brother transitioned in the Sacred Journey Hospice Hospital located in Newman. The nurse and all attending staff were kind and compassionate. I would entrust any of my love ones in their care based upon the experience our family had with Sacred Journey Hospice. Thank you for providing such compassionate care and comfort to my brother during his brief stay at your facility. read more

Unreliable service, nurse only spent 15 minutes with my Mom. Unable to get call back from office. Wrong medication delivered. Not a good service. read more

I learned of Sacred Journey when my loved one was in the hospital. We were stunned to learn that she had a terminal diagnosis and wouldn't need her personal physician anymore. This was about managing pain and making her comfortable throughout her last days. I was told Sacred Journey had residential as well as at-home hospice care. I was reassured that they could continue her physical therapy and speech therapy and that her supplies, medication & transportation from the hospital would be covered with no out of pocket cost. She has Medicare. I was completely won over when I learned about their residential facility that they stressed was 'not a nursing home.' It only had 12 beds and offered 24-hour 'respite' care for up to 5 days when weary caregivers needed a break. I could even stay there with her. It was an easy decision. Positives: 1. Signup was a cinch. A helpful liaison met me at the hospital and walked me through the paperwork and patiently answered all of my questions, even the hard ones like what DNR (do not resuscitate means.) 2. The CNA was very caring, positive and kind. 3. They provided all of the hospital equipment such as a hospital bed and tray, wheel chair, depends, "chucks" (for leakage on the bed during the night) and a bedside commode. They even took care of delivery and setup. 4. They cover medications and deliver them to the house. 5. They are available 24 hours if you have a question and the nurse met with us the day we brought her home. Negatives: A. Staff: 1. We met the chaplain and social worker at signup and didn't see them or hear from them again. After calling, I learned they'd switched social workers. They recommend you use their doctor for efficiency but when I needed paperwork signed, it was easier to get in touch with the ER physician. 2. The on-call nurse who had to come over the weekend was hardly helpful. When I told her my loved one coughed and choked all night she said, 'get her some Bendaryl.' When I said she had no appetite, she said, 'sometimes I don't feel like eating either.' When I said that I needed a gait belt like the one she used for at home physical therapy through another agency because I could no longer lift her, she said 'any belt I own' would do. B. Communication: 1. Information - Transportation wasn't covered from the hospital. I had to drive her myself or go through insurance which was exorbitant in our case for an ambulance. I was never informed they have volunteers who can come over and read. Also, I received contradictory information regarding her care. I initially asked for physical therapy because when she sat in a wheelchair in an unrelated 'rehab' for three weeks, she had to learn how to walk again by the time I took her home. I was now told that even walking to the bedroom would make her 'winded' and raise her blood pressure. So we didn't do physical therapy and allowed her to rest as recommended. But staying in bed made her develop a sore. They provided a special mattress pad that didn't help unfortunately. 2. Medications - Only meds that are hospice-related are covered. Ex. medications for dementia, Parkinson's or urinary problems are not covered. (FYI. A Medicare Advantage plan can help with out of pocket costs.) 3. Supplies - I was told that supplies would be covered. But when we ran out, we kept being told that this person thought someone else ordered them etc. And finally several days later I was told that we should have our own supplies at home as a backup. Would've been good to know before she was completely out. 4. Respite - their five day respite facility really sold me. When we needed it, I was told that they are booked up until November. Later I was told there is no respite facility, only a hospital for acute care if pain meds aren't working. They use nursing homes for respite. 5. Nursing Homes - there's no list provided initially. After inquiring, I was provided a list of 19 facilities they're "connected" with. Only two don't have a poor rating on US News and World Report. Their basic inspections cover Health Inspections, Staffing (hours of care received from staff), Medical Care Quality Measures (pain, bedsores, UTI's) and Fire Safety. One passing facility was in Riverdale, the other in Marietta. Neither had availability for respite and if we needed a longer term placement, we'd still have to deal directly with the facility regarding the financial part so there was no benefit. 6. My loved ones condition worsened. I didn't get adequate assistance regarding residential placements and they wouldn't cover transportation to one even though she was still under their care. 7. There is no discussion regarding funerals or aftercare. After my loved one passed away, the only communication we received from Sacred Journey was regarding getting their equipment back. In short, I would not recommend Sacred Journey. Research hospices early, before it's an emergency and don't forget self-care. read more

To take the time to write a review after losing my precious mother tells you how amazing Sacred Journey has been. I have never experienced such pain by losing her but I cannot say enough about Sacred Journey and how amazing they have been through this entire process. They are caring and professional. They have continued to check on us and offer any assistance we need while we navigate this new journey. Do not call another company. This is who you want at this time. read more

The family of Agnes Floyd cannot express how grateful we are to our hospice team, they were kind, compassionate and took great care of our mom and family in our time of need. You have exceptional people working for you at Sacred Journey and we know that our being connected to your organization was all ordained by God. From our initial meeting at the hospital with Cornelius to Tammy who pronounced her, everything was executed with grace and excellence. Everyone who entered our home from Sacred Journey had a special anointing, were extraordinarily compassionate and our family was grateful for their presence. We will never forget the care and time that you provided to our family. Cornelius Thank you for showing sympathy and empathy during a difficult decision for our family when choosing hospice. Thank you for thoroughly explaining hospice and answering any questions we had. Marianne Thank you for tending to our mother and taking the time to answer questions of each family member. Thank you for being vigilant and observant in noticing our stepfather was in deep grief and giving him a task of thinking and speaking positive regarding memories they shared together. Thank you for helping us understand the process and knowing what to expect in our journey of mom's transition. Gary Wow, what an anointing you have. You have a place in our hearts, and we will never forget you. Thank you for the time and loving care that you took with our family. The talks and prayers made our hearts glad and helped us to further accept God's plan during one of the saddest moments in our lives. Thank you for your joy, kindness, authenticity and love for Christ. Margaret Thank you for your willingness to assist in any way possible, from writing letters, having a listening ear and answering questions. Tammy Bridge Ringer Thank you for the care you took preparing my mom for the funeral home arrival. Thank you for the compassion, empathy and care you showed our family during a hard time. read more

They ran out of medication. Repeatedly. Nobody should ever watch their loved ones suffer like that. Especially more than once.

Sacred Journey Hospice is a wonderful, compassionate, professional organization. My father , John Craven was a patient in 2019. Sadly, he passed away in October. Erica Bailey was his nurse. She was amaZing in helping him through the process of dying. We will be forever grateful. Holly, the social worker was also wonderful in helping us navigate this. read more

Yes this Hsopice is the best of the best they did an awsome job with the care of my Mother before she passed March 24,19. I would highly recommend them to anyone who is need of care. Thanks again Darla & family read more

The initial evaluation was callous, heartless and insensitive. I should have known at that point Sacred Journey Hospice was not a good fit. However, the hospital referred my mom to them. The aftercare worsen in time. I was told by the nurse to discontinue certain medications. The nurse indicated I should not take my mom to the hospital. She suggested you only take your mom to the hospital if you want to know what is wrong. I let her know in no uncertain terms that I will advocate for my mom. My mom will go to the hospital when necessary. The nurse was upset and said we are not the right service for your mom. The nurse was not happy with our conversation. The nurse predicted my mom would die before Thanksgiving. The demeanor of the nurse become even more disinterested in caring for my mom. (However, her dad was receiving 24hrs home care due to his medical condition). I cancelled the service with Sacred Journey because I feared my mom's premature death. When you have family member in hospice you recognize that your family member is in the final stages of life. You do not want them to die due to neglects. My mom was alive for Thanksgiving, Christmas, New Year. My mom's mental and physical abilities are quite different from her normal. My mom deserves to die in God's time not the hospice provider. My mom has dementia and kidney disease. My mom is with a great hospice company that is taking care of her needs. My mom has a family that loves her. She is 87 years old. I will take care of her to the best of my ability until God take home. read more

Hospice is suppose to be a place where patients receive comfort and quality of end of life. That was not our experience. When transported from the hospital the old weaker prescription was given and we had to wait 22 hours before a doctor could see her for the first time and rectify the situation. In hospice, conditions can change quickly, waiting 22 hours for a doctor to respond is unacceptable. During her 6 days at least one family member was there 24/7 and saw numerous violations. Some of our family members are in the medical profession. Techs were wrong half the time when taking vitals. She had periods of crying, being freighted and although extremely weak trying to get out of bed. Her anxiety could be felt in the room and not being able to breathe (she was not on oxygen there but was at home) was extremely freighting to her. When I spoke with the doctor about her fear and anxiety the doctor's response was to chastise me and said we don't over prescribe and that was that. No solutions were considered. She was dying. Shouldn't her comfort be the most important thing to consider and to find some way to help her? Not at Sacred Journey! I wonder if the people who wrote the good reviews were there at night when things get ugly. We saw no other patient's family members after 8 p.m. when we were there. read more

My mother came to the McDonough location after being given a terminal diagnosis. She was there about 3 weeks before leaving this earth, so we had a real chance to see the entire staff. We sat a 24 hour per day death watch for the last 2 weeks of her life, so we saw everyone. I can assure anyone that asks, this place is actually better than its ads and web presence indicates! The charge nurse (Deb) had an abundance of compassion and ran a smooth ship. The shift nurses were astoundingly attentive (Lori & Tanya especially), and really cared about making their patient's days as easy as possible. All of the other staff worked HARD to be respectful of the family's needs, while attending to the patients care as well. Their attention to the palliative requirements were perfectly administered and quickly provided when things got really rough. In addition, the Chaplin staff provided great comfort, and when Catholic Sacraments were needed, they knew how to get the local parish to provide...No easy thing in the environment of COVID-19! I can only offer my family's thanks for a job well done and compassionately rendered! read more

I was referred to Sacred Journey at a time when my mother's health started declining and I could no longer manage on my own. From day one, the social worker, nurses, aides, chaplain and volunteers have been like a family and I now have the support - from not only the team that visit my home but from the office staff - I need to support my mother as they are extremely attentive to our needs and concerns. There were occasions when I had to call at nights for a nurse to visit and each time the nurse will take time to explain what is happening and what I should expect. These visits reassured me that I have an extended family helping during her transition. After these night visit her assigned nurse will check on us the next morning to make sure that we are okay. Kudos especially to her assigned nurses and her volunteers. The staff does a great job in paring my mother with just the right volunteer, checking in to make sure any concerns our issue we may have are resolved and our addressed timely and with our satisfaction in mind. Thank you Sacred Journey for being apart of our family and knowing what I need help with at just the right time. Also, the company that you partner with to provide equipment are so professional and attentive I have them come to my home at 3 am to help with equipment that started malfunctioning late at night...That night in particular I stayed up all night with my mother and just to know that Sacred Journey and their partners were there for us was humbling and a blessing. read more

I can not say enough about this place and the staff. My grandmother was admitted to this hospice after we found out she had GBM (brain cancer). We went from Piedmont ICU straight her after a referral from the hospital. I can say we were a bit hesitant because we did not get to go see the facility before selecting it. When we arrived you could feel the warmth and love of the place. They quickly made sure that my grandmother was a comfortable as possible and then did the same for us. They allowed both my mom and myself to stay with her even though it is only set for one person to stay. Whenever they came into the room rather it be the day shift or the night shift they treated my grandmother like she was one of their family members not just a patient. Anything we asked for was never a problem and they really rely on the family members to help out in what your loved one needs. They say you know them better than us so if you see something please let us know and we will take care of it. Even in my grandmothers last few hours they came in and talked to her and made sure she was as comfortable as possible. They also keep the family informed of different stages your loved one is going through so nothing is a surprise. I highly recommend this facility if your in need of 24 hour care for a loved one. read more