Let me start by saying the staff is really nice, but the service overall is extremely lacking. Loved one was discharged at 8::30 pm because Heartland told the doctor they were ready for her. Transport arrived right on time and did a good job moving our loved one. We got to the room, and the "hospital" bed was set up in the middle of the room and wasn't made up. The delivery people told the facility that we need to move the old bed, and then left. They were supposed to drop off several things, but it took them three trips to get it all there, and some of it arrived late the next afternoon. We were told that a hospice nurse would meet us at the facility the night we got back there, but no one showed up until the next day at 10:00 am or so. The next day, they were supposed to deliver morphine and a nurse to check on her. The nurse showed up at 11:00 am or so, morphine didn't show up until after our loved one had passed away. Recommend you research before you choose a hospice service. If you are looking for this type of service, then you are already under some stress and need a company that will deliver as promised. read more