This used to be my sons favorite place to go because of the rotating trays but now it comes out on a subway car . . Still fun but somehow not the same . . My mom ordered the sukiyaki bowl and it was a little disappointing as it was mostly fat and she said the rice was hard. . I ordered the shrimp tempura Roll and agedashi tofu and both were pretty good . . The shrimp tempura roll had a bit too much rice for me but it was tasty . . Service is friendly and efficient! read more

Genki Sushi - Shrimp tempura roll - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

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Seating matters! Don't sit at the End of the "Sushi Bullet Train"! Every time it comes down, no matter if it is your order or not; the motor of the "Train" is pretty loud. The contemporary Music playing doesn't block the Train. Also, they sometime don't even clean the Train between trips especially when it reached me at the End. My Table was also chipped where I sat, not sure how it was done maybe chairs hitting it. Interesting that I was told to QR Code to order my Meal like the COVID pandemic while still having a Paper Menu to amuse myself to Read. There was no Plate prices, just the item price. Items was grouped by Food Type not Plates on the Paper Menu. Food wise: I guess they want to reduce cleaning plates because they put 2 orders of the Same item I ordered on the same plate (4 pieces on one). As usual, the sushi isn't made correctly like other Genki. Nigiri rice falls apart picking it up, Mini rolls isn't wrapped completely good. The Positives: Staff was Friendly. Very awareable on the Situation, especially with Water refills. You were able to see your Online Tab on your Phone and was easy to navigate and check what you Ordered and option to reorder what you got already. read more

It has been a while and things have changed from when we left 14yrs ago. I remember having the sushi rotate continuously and now only when you place your order. The food was fine, just the soup we had was bad and the meat seemed spoiled. Service was good. Ambiance ok. read more

Genki Sushi - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

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It's been over a decade that I've been at this Genki Sushi, however it's nice to see it's been renovated and looking a lot more better than what I remember it to be. Tip of the day - if you want fried food, select them first then send in your order to the kitchen first. Our fried items took longer than expected so getting them to the kitchen to work on them first may help lessen the wait time as your other items get to you. Other than that, food was tasty and as expected. read more

I started doing online orders at the Kaneohe location - Windward city shopping center. Their online order is slow - service. The food is ok. The consistency with the chicken karaage is mixed. Sometimes is overcooked while other times is cooked to perfection, so I don't order the chicken karaage anymore. The Cali roll, the tempura, the sukiyaki bowl, croquette - all good. The bento is good too. I also noticed that they are short staffed sometimes which may explain the delay in service. read more

Let me start off by saying everything we ordered was made fresh and what was delivered to our table was good. Sad the robot wasn't working, so the udon was brought by hand. Maybe we'll go back and it will be fixed. The service We went around 4ish and there was a wait, but it was apparently everyone's break time and they all dispersed. The timing was odd. The busser was assisting us for items missing and things we didn't receive yet. She was overwhelmed, but helpful. There were items that were supposed to be made for our to-go order and completely dismissed, so they took it off the bill -- no fuss which was nice. I will say food and the conveyer belt experience was 5/5, but I'm giving an overall rating of 3/5. Hoping for a smoother experience next time. read more

1 star as the food wasn't bad but the service was horrible. 3 of us dining in and 1 wasabi shoyu container to share. When we asked for more, the worker said they only had the one as dishes needed to be washed. I thought they'd be washing it and bring it out shortly, but the three workers continued to just stand there through our dining. We also had asked for extra tempura sauce since we ordered tempura and ordered a bottle of juice. We didn't get either, asked again and was just told we'll bring it out. At the end I asked for the manager's name and number. Server gave me the name Kevin and his cell number (808-282-9251). When I called Kevin was irritated I called and said he was on vacation then hung up on me. I called him back and he didn't care that I had a bad experience. I leave his number for others who have issues and need to talk to him but I want everyone to know they shouldn't give them business when the manager doesn't even care! read more

At Genki Sushi Kaneohe with the family and was a little disappointed by the slightly higher prices and smaller portions. They do have a large menu of choices and the staff was attentive even on a busy night. You order off of a QR link and food either gets to you by a high speed train or this robot waiter. Lots of parking in this Foodland/Longs Drugs section of Windward City Shopping Center. read more

Writing this review mainly for the manager, Kevin. The staff in the front seem young, and they all try their best despite how busy this place gets. I could tell they're stressed and overwhelmed but kudos to them for trying their best. Servers always came up to us asking if we needed any refills, how our food is, etc. FYI people, it's not hard to be kind to food service workers!! They try their best, and it's not hard to be patient or considerate, God is always watching!! Food is good as always. Coming to Genki is always nostalgic especially back at home in Kaneohe. Yeah the prices did rise, but that's just how inflation works. I don't mind it, we always try to support local. Now, onto who I'm really writing this review about... My family of 4 dined in a while back. Busy and packed restaurant as always. We were sitting at table 26 I think, and we can hear a man yelling at his staff in the back. It was going on for a while (my table and the tables around us kept looking around). I don't remember exactly what he was saying, but all I know is that his words were mean and ruthless. Brah! Treat your workers with respect, treat them with kindness... I feel bad for the young workers. They deserve a manager who actually cares. Another thing about KEVIN is that throughout the busy dinner rush, he didn't come out ONCE to help his staff out. A good manager should always treat his staff nicely. Yeah, sometimes it gets frustrating and overwhelming, but brah don't take it out on them. A good manager should know balance. I hope these workers get a better manager soon. read more

Tried the take-out chicken karaage bento. The chicken karaage was good and the sushi rolls were good as well. The salad looked better in the picture. I enjoyed the asian-style dressing. Overall, not a bad deal for the price. read more

Genki Sushi - T/O Chicken Karaage Bento - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

We have been anxiously awaiting the re-opening of this location and are so happy the doors are back open here in Kaneohe! Genki is always a go to spot for a quick lunch, and with the reopening and some specials, I was so very pleasantly surprised. There was a seasonal special which included an uni shiso temaki and uni nigiri which I was so surprised to see at a genki! The staff was all very attentive and the manager also came around to check on us throughout our meal. We even got to take home a set of 30th anniversary genki sushi chopsticks. The places was lively and filled with many families just like it has always been in the past. read more

Genki Sushi - uni shiso temaki - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

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Fried food items took more than 30 minutes to come out. Spicy tuna wasn't good and squid legs are not same quality as they used to be. Service was good, they checked on us multiple times. Don't think I'll be coming back here again. read more

Service was terrible, waited for our food for a while but other customers got their food even though we came first. They keep on chit chatting on the register and not checking we needed help. This was to worst experience I have ever had in this location Kaneohe, we come here so many time and this will be my last time coming here!!! No manager was present these younger kids don't know what there doing, they need to be trained more. read more

If I could give 0 stars I would. The service is terrible. We walked in and there were 4 workers in the front all avoiding eye contact with us. We stood there for 5 mins before my husband spoke up. Another family waiting behind us and they did the same thing to them. I can understand if it's busy but 4 workers and not one of them could say anything or even welcome us in? This place used to be our favorite idek why we keep coming to this location, we get more and more disappointed with each visit. If you want genki I suggest the pearl ridge location, food quality is better and service there is a 10. read more

Only half the restaurant seating was open and there was a wait for seating most likely due to staffing shortage. Everyone at the table can scan the QR code to order items for the table that are delivered on the conveyor belt. Bathrooms are located outside and the code is listed on the wall. Sushi and hot foods were fresh. read more

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This place is great but the other one we went to was much better. The young girls filling our water were helpful but not as on top of it as the other Genki I reviewed. They have outdoor bathrooms and the code did not work (maybe the door was stuck)? In addition, we waited a long time for the last two dishes we ordered. They were not that packed but seemed to be slower than the second Genki we went to on a Saturday night. read more

The service was okay. Very young kids that were trying their best. No ice in the water, forgetting things...but I don't expect much from teenagers. They seemed to just be green, but pleasant. The problem is their very food quality and extremely undersized portions. Things sure have changed...shucks. read more

Genki Sushi - Natto nigiri. Like a strip of toothpaste. - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

Never been to this Genki, didn't even know it was here so it was a pleasant surprise for my husband and I when we wanted something quick and simple to eat. I know this isn't this specific Genki's fault, but anyone else disappointed with how all Genki ordering systems are? The giant tablet was so simple! And now there's no game. Also, the website ordering system is okay but needs a lot of work. This is a big reason why I can't give any Genki a five star review. Service wise, the servers are great! The store has a sign posted in front that due to staffing wait times are slow, so I understand, but is the staffing lacking servers or chefs? Our table service was good and it looked like there were a lot of servers, but our food was slow and inconsistent. Maybe the sign should be more clear about what people are waiting for. I do wish that items came out in order or there was a way to track what items you received and what items are on their way. My husband and I finished eating and we spent a good amount of time looking over our plates trying to distinguish what we got and what we didn't. We noticed that we didn't receive one item and we were ready to go, so my husband brought it up and they were kind enough to take it off our receipt, BUT as he walked away from the table, the plate flew in. Again, there should be a better way to track what is on the way and what is left. In the end, I do like that theyre adding new things to the menu. Genki is a classic in Hawaii so I'll still come back. Where else am I gonna get my traveling sushi?! read more

Having lived in Utah, upon visiting we would visit Genki, when the belt was working & the restaurant was busy, grandkids loved this place as picking out your food was easy, as the belt rotated. After a few years , decided to try Genki for lunch and was disappointed at the poor service. The one person on duty Kwena had no customer service & handed us a QR code & menu's with no explanation as we waited for some kind of response.Another person came on duty& was of no help either. Waited approximately 10 mins total & walked out and went to a eatery couple doors down. Never to go back again, Kaneohe has to many good restaurants to patronize! Never bothered to look @ their reviews, to my 96 year old mother a QR code is useless! read more

Genki Sushi - Nice, looking corner restaurant, poor non existent customer service! - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

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No way to get ahold of the restaurant as ringer on the phone isn't working. The order of chicken karaage was ridiculous - one pc of chicken and smaller pcs that looks like they could probably make another pc of chicken. Then to to add salt to injury they failed to give me the corn Sushi I paid for ‍ read more

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I don't know why we keep coming here. Ebi fry came out cold. Teriyaki chicken was burnt beyond recognition and chicken wings were questionable. The Sunday crew needs to be retrained or fired. This will be the last time we come to the Kaneohe location. I'm tired of wasting my money. read more

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When your kid's stomach is sending out emergency alerts, you're not waiting around for omakase and gold flakes. This spot won't win any Michelin stars, but the rolls fly out faster than your kid's hangry meltdown. You get what you pay for and in this moment, that's peace, rice, and quiet. They can do some work on making the sushi rice better tho. read more

Genki Sushi - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

Leaving a two star because my son and I do enjoy the food. The service is non existent at the Kaneohe location. We enter and are greeting with "picking up?". Not a hello/welcome. Told to scan the waitlist code outside. Table is finally ready so we order our food all at once. Half of the order came within 5 minutes. The last half probably wouldn't have came if my son didn't tell me it's been over 30 minutes and to ask. So I asked a hostess and she said she'd check and never came back to the table with an update. Waited another 5 minutes to ask someone else. Magically our food appeared. No one came around to see how we were doing or to refill waters. Paid the check and left with no thank you. I understand they are short staffed but the front of the house had 3 girls working. I hope management sees this and trains their workers to have a sense of pride and make their guest feel welcomed, not forgotten, about which my son expressed. read more

45 minute wait even though more than half the restaurant is empty! Ridiculous. Low quality conveyer belt sushi. Whomever is the manager is running this place into the ground. I'd recommend any of the restaurants next door (Mexican, Pho, Hawaiian, boba place). Don't waste your time and money here read more

Staff was really nice. Seated quickly and came to check on us. Ordered kabobs spicy tuna roll and wanted to try the ramen. Whoever the cook was, wasn't quite organized. Orders staggered between customers who came is early like us and others that came in much later than us. Later ones got their deep fried stuff before us. We didn't even get our ramen. Twenty minutes. Not serving or host staff but the kitchen. They need to get organized for sure. read more

The popular Kaneohe genki sushi. This place is awesome. Good workers and fast with there service. read more

Genki Sushi - Lunch - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

Haven't been here since Covid started and finally tried it again. Not dine in but take out. Ordered two platters of sushi for dinner and received some of the best Genki sushi I've had at any location. The picture speaks a thousand words. Literally the best version of Genki I've seen. Not sure where we went right, but a fantastic option for sushi platters! read more

Genki Sushi - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

I've been here twice and don't get me wrong, I like this location, but both the atmosphere or service can be a hit or miss. The food is good, I have no issues with that, but be on top of what you order and be sure to check your bill because both times my order never showed up to my table even when asked to check up on it and I had to dispute the bill afterwards. (Of course, not an issue on their end, but a little disappointing). It's fine though. Hopefully next time will be different. read more

Rip off. $6.75 not even a full bowl. Doesn't look like the photo at all. Be warned. Don't buy sushi parfait. Service was better than the last time though. read more

Genki Sushi - This is the real special however it is does not look as full or above the bowl like the photo...and for $6.75z...what a rip off - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

We used to love going to Genki Sushi, and were excited to see it wasn't busy around 5:30 on a Saturday. It appeared everyone there so far was being seated in the central aisle of the restaurant. The place looked fairly clean, and it was about half empty and looked fairly bright and clean with Christmas lights up (It's early December). Most of the personnel looked fairly young. A hostess tried to seat my husband and in a half booth, when much of the restaurant was available, but on request, sat us in a full booth. Disposable chopsticks and forks were given to us after we requested both. The hostess took our drink order: a coke, hot tea, and water, and returned with drinks and a paper receipt. We used to order via a provided iPad at this location, but now, you are supposed to scan a QR code on the provided printout to take you to the website to order, but that wasn't working on my iPhone (the order button did nothing). After calling someone over, he wrote our order down and ordered for us. We ordered two miso soups, two spicy tuna, one kabocha, one dragon roll, and one California roll. Servers brought our miso soup, and the rest was delivered by a car carrying our dish to the table. Spicy tuna portions were noticeably smaller than the last time we went and didn't have the signature green onion garnish. When we asked for that, a worker took our tuna away, and it was delivered a moment later with garnish. Food tasted pretty much as we remembered otherwise, but the dragon roll only had one small piece of avocado on one of the four pieces. I didn't take many pictures but did take a photo of that after eating an end piece without avocado. Our California roll never arrived, despite asking about it once and initially being charged for it. (Servers used to count the various colored plates to generate a receipt, but now, whatever was ordered was charged, regardless of whether it was delivered or not). We had the server correct the receipt, since we couldn't wait for the California roll any longer, paid, and left. We could tell this restaurant is cutting corners to say the least. It was a disappointing experience. read more

Genki Sushi - Three pieces of a dragon roll, only one of which actually had avocado on it... - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

I used to love Genki sushi but no more. I went in Friday afternoon to pick up some sushi for take out and was greeted by the male manager who unhappy, unpleasant and was rude to the customer ahead of me. Now for the sushi- we got the 19 piece spicy ahi and while this was ok- the portion size was so small. Th Eli fry was cold ( I ate it in the car) and the ebi fry spicy tuna had 3 pieces( see picture) now for the uneatable items- the onion salmon was fishy and very slimy. I spit it out and didn't finish. Same for the ahi - although not as bad. There are too many sushi places here in Kailua to have bad sushi. Do better Genki! read more

Genki Sushi - Spicy Tuna Ebi Fry Roll - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

Father's Day dinner 2021 Several months ago, my sister had given me a Gift card for Genki Sushi and I wanted to use it before I misplaced it or forgot about it. I had attempted to redeem the Gift card a couple of times at the Kaneohe location of Genki Sushi, but their system was down. Knowing that my nieces like Genki Sushi, I went to Windward City Shopping Center again to ask if their system was in operation yet... Yay! The land line problem had been solved! I chose the Combination Platter for its simple variety and placed my order for a 4pm pick up time. While I was there, I looked through the menus and was amazed at the selection of food choices. The build-your-own bento seemed intriguing... maybe I'll return one day and try it... Anyway, I went back to Genki Sushi around 4:20pm and my order was ready. There were other customers getting takeout, too, so, it was a bit busy. Service was friendly and efficient! When I got the platter to my mom's house, my family was happy. I explained that the restaurant had run out of inari sushi, so, California Roll was substituted. Everyone munched on the cucumber, ahi, and tamago sushi happily - even though a few pieces were falling apart... LOL! They all taste great! ...and we appreciated the little packets of wasabi, shoyu, and ginger! Thank you! read more

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Food is good and the service is good too. Never had any issues whenever we go here. Now you scan a QR code in your phone to place orders and multiple people on your table scan the same code and order what they want and it will go on the same bill rather than using the tablet they had. It's a casual setting and very family friendly. Whenever I'm in the mood for sushi Genki definitely comes to mind. read more

Too bad the food no longer goes around past you. The ordering was cumbersome with the app. The uni was so old and terrible that it gave my husband a stomach ache. Half of the restaurant was not functional. We had to ask for wasabi. We will not be back. read more

I do not recommend this place. Service is very slow while food is mediocre. I waited 45 mins for two California rolls, 1 tuna hand roll, and I Agadashi. Geeze. Not worth the wait. read more

I've been dining here for well over a decade, even back when this place was an actual revolving sushi bar with the sushi chefs right in the middle. It's absolutely astounding how downhill the restaurant has gone over the past couple years (though I suspect it's mostly due to understaffing). I'll truly be sad when they inevitably close down soon. read more

If you go there EXPECT to wait. They will have LOTS of open booths and they will not sit anyone there. We waited 40 minutes, while many booths remained open. They do not turn over tables quickly either. They could be SO much more profitable. I worked in restaurants for many years. They had what seemed to be a manager and three servers in the front of the house. Considering they really only bring water, tea and maybe take your initial order, I don't understand why they leave so many tables open. They don't bring your food or clear dishes as you eat. I saw at least four different people come out from the kitchen area, so seems they have enough kitchen staff‍ Everything else was as expected. The food is typical Genki sushi food. Quality is as expected. Their price point is comparable to other similar sushi places. Ambiance is good. Restaurant is clean. Just KNOW you will wait while staring at tons of empty booths. read more

We went to genkis for a really quick lunch on my boyfriends lunch break and everything was so fast! We were seated quickly, the servers brought out condiments, drinks and utensils quickly. We really liked the service since they checked on us and made sure all of our food came out. The food was delicious as usual. I got my usual spicy ahi tempura roll and combo fried squid. The fried squid was really fresh! It was hot and crispy, I was so happy with it because it's usually cold when I order it. I saw on the specials that they had ponzu salmon and onion, that I HAD to order it. For $5.95, you get 4 thick slices of salmon on a bed of onion. The ponzu sauce is on the side. I should have tasted it first before pouring the whole thing on because the ponzu was very citrus-y. It wasn't like yanagis light ponzu sauce, this one packed a punch, but for the price, I couldn't complain. It was very flavorful (if you like citrus) and I got my salmon onion fix so I was happy and satisfied. read more

Genki Sushi - Special: ponzu salmon and onion $5.95 - Conveyor Belt Sushi Near Me - Kaneohe, Hawaii

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Open for dine in. Temperature Check with a smile. Covid compliant. The food hasn't changed much. You order via the Laptop and your order comes to you on the train (cute). The mushrooms and mussels took a little bit longer to be delivered. If you like avocado and shrimp I suggest the avocado ebi.be safe and support local. read more

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Been to this location a few times but tonight was my worst experience there by far. Food took way too long to come out, longer than normal. We did not have a gigantic order, long story short 5 out of the 7 plates I ordered finally arrived. The last 2 plates I was waiting for, was the spam musubi's for my daughter. After we were done, the spam had still not arrived, my daughter sat there watching me eat while all she had was fries. Check was asked for, and I had asked that the 2 orders of spam be taken out due to the fact that I had not received them (and they did) that was not a problem. My inari tuna bomb was not as pictured in the menu, it was sloppy and did not look appetizing. The front house staff were all very helpful and sorry about the unsatisfactory service. I relayed that it wasn't front of house but rather back of house that seemed to lack tonight. They were even nice enough to give me a discount because of it all. Which I never asked for but they gave. Hope this review serves to make their establishment better! Probably won't come to this particular location again, will most likely go to another if anything. read more