My absolute favorite location! They are so quick and have such great customer service! I couldn't believe how quick we were seated especially it being on the weekend and it was pretty packed too. But they were seating people and cleaning the tables very quickly. I live in Kapolei so Waikele is the closest to me but every time I went there I was disappointed bc they take forever and there is always so many open tables. Now I just make that drive to Aiea because it's truly worth it read more

Well for starters, the manager(s) should put signs up to let customers know where to check in for dining in. It was my husband's, our two young kids, and I first time coming to this location. So we've entered thru the inside mall entrance and we saw the counter to the right. We thought that was the check in station. Then the stupid wise a$$ young girl said in these words "you have to go to that station (pointing behind a wall) to check in for dining in. This is ONLY for takeout". This was really rude and I didn't appreciate how this bit** treated us. Also, maybe the manager(s) should train their employees in providing better customer service. I used to work in a restaurant and I never treated paying customers this way. read more

Genki sushi is and always will be Genki sushi. If you want sushi this is by far my choice. As always here's my honest opinion: (some of these items is out of Genkis hand. So listen to what you like and disregard any non-sense that you don't care about. 1. Parking - Monday - Thursday the parking is not too bad. The Genki sushi here is at a mall so lots of parking. On Friday and the weekends it's busy, like any other mall, but the mall is a good place to walk-around while you wait for your text (table is ready). - parking is not so great, but there's parking if you don't mind the walk. 2. I like the texting and signing in feature they have. Saves time and you know when your table is ready. It gets busy on the weekends so plan for a 45-1hr wait (especially between 11-5) - there's a QR code to help sign in. - knowing how long the wait is a feature I love. If the waits is too long I go somewhere else. 3. The selections in food is amazing! Lots to select from and it's always good and neatly presented. - they did away with some of my favorite items like the baby octopus, but the food is still good. - if you haven't been here in a while they added a few new items(definitely worth trying). 4. The prices vary depending on what you pick, so make sure you keep track of what you spend... you order with your phone and it keeps track of your bill. No surprises. 5. The food is always awesome. 6. The service and waitstaff are always friendly. It's not a traditional restaurant but we always tip the waiter/staff. They are kind and always helpful. You have to waive them down for a refill sometimes but they are always walking around checking in on you. 7. It's always fun time here. My kids love the way the food comes out on the little train/cart. It's a cool thing if you are into a fun dinning experience. Overall this place is awesome. It's a fun and unique experience. I love sushi so I'm bias for this place. I usually spend about $100-$120 for a family of 4. If you dine here, hope this post helps!!! read more

Online order: I only have 1 complaint. Everything else is great. Genki Cooks Please Please stop drenching your Salmon Karaage with all that creamy unagi chili sauce. It is impossible to enjoy with all that extra sauce. read more

Ordered take out from the Pearlridge Genki Sushi because the wait is always long so it was more convenient to just order and pick up. First off, I had the most difficult time online ordering. And when I was finally able to do so and I went to check out, it said that online ordering was closed. That wasted about 15 minutes of trying to order. So then I ended up calling the store to order and the guy who answered the phone was so nice! He was very nice and helpful and I was able to order at ease. Way better than online. When I got to the restaurant to pick up our order, it was perfect timing because they were packing up our order. I wanted to add onto my order and get the two different sea snail nigiri but they were out of both. I was so sad but that probably was a sign that I didn't need it. Lol the inside of the restaurant was really crowded and there were a lot of people waiting to be seated. So I'm glad we ordered over the phone so we didn't have to wait to dine in. I enjoy Genki Sushi but I have to be in the mood to wait or take out is the way to go so it's ready soon after you place your order. read more

Genki Sushi - Japanese Near Me - Aiea, Hawaii

Can't go wrong with fast and convenient sushi . Genki Sushi is the place located inside the Pearl ridge uptown right across from the food court downstairs. This particular location used to be upstairs now they moved downstairs. Service was ok this place you'll need to order through the QR code on your phone . Support local read more

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Had a long hair in my Spicy Tuna Bowl! Had to walk up to an employee (Jay) and gave her the bowl. She brought me a new bowl. I won't be back! Service is terrible, you have to keep asking for tea or water refills! Staff too young without supervision! No credit on the spicy tuna bowl w/ hair, being it was replaced! I would've given the customer a free bowl! Just won't ever go back there! Great Service=Sales Poor Service=No Sales read more

Best Genki on island. Fish quality is great, service is fast, lots of space! Love this one

Terrible, horrendous service!!!! Actually, no service at all. Workers are lazy and don't even check up on you or refill waters/drinks. Also, pressed the call button several times, and nobody came over to drop off my check. Tried flagging people down and the girls just ignore you. I came on 5/5/2026 around 10:30 am and staff was all young and just didn't care at all. Had all of them chatting, huddling in the back. Hire more experienced people! You guys have 7-10 people on the floor who aren't doing shit, that don't deserve ANY tip. Tip is earned youngsters!! read more

Scan the QR code to join waitlist. Got a notification that our tablebis ready, Nobody there to greet us, no one there to seat us a table. Not like they were short staffed, the restaurant was empty and there were bunch of employees just standing around. At least the food is still good but $6-7 a plate. Not worth it combined with their horrible service. Need a new management seriously. read more

Visit: many times What they got right: Friendly service, food arrives promptly, fish tastes fresh-not old, seating area is always clean. Areas for improvement: None at the moment. For what it is, a budget-friendly kaiten sushi spot, it checks all the boxes. There is something for everyone. Kids, folks who like cooked fish, folks who like rolls with sauces and even folks who like ramen .. this place has got it! My favorite is the spicy tuna gunkan. I recommend this location! Convenient and lots of free parking. read more

Went here for lunch other day. They have ramen and udon now here. It's been while since I've last been to Genki sushi and last time was when they still had their conveyor belt. I love how now it's made to order and it gets delivered to you. Love their spicy ahi bombs here! read more

I ordered takeout from Genki Sushi and got the chicken karaage bento. It came with rice, cucumber and takuan (yellow pickled radish) sushi, tofu, seaweed salad, and the chicken was served on a bed of iceberg lettuce. The portion was super generous -- definitely more than enough for one person! I did add a side of sushi, but honestly, I could've skipped it and still been full. The food was fresh, tasty, and nicely packed for takeout. The chicken karaage was crispy and flavorful, and I really appreciated the variety in the bento -- it felt like a well-balanced meal. The only downside was the wait time. It took about 15 to 20 minutes for my takeout order, which felt a bit long, especially for sushi and a bento box. So just a heads-up if you're trying to grab something quick. Overall, a solid takeout option with good food and great portions. I'll definitely be back -- just maybe not when I'm in a hurry. I give this place three stars because the quality is not the best sushi and they were slow. read more

Genki Sushi - T/O Chicken Karaage Bento - Japanese Near Me - Aiea, Hawaii

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I'm pretty sure this genki had a big renovation recently, because it reminds me of the one at Ala Moana. They have the high tech trains to deliver the plates to each table. And now the menu is completely online. So genki is located in pearlridge uptown. It's a large space and it was randomly kind of crowded on a Monday afternoon. I walked in, but they have a QR code for a waitlist when it gets busy. Because I was eating by myself, I was seated at the counter. It wasn't a problem, but the plastic seats they use are really low. It was just awkward for my long legs I guess lol. You use another QR code to access the menu and order through the website. The food was delivered via train very quickly. The offerings here are pretty similar to any other genki in Hawai'i. It's not my favorite sushi place, but it may be the only sushi restaurant at pearlridge and it's kind of cheap. It can be cheap haha. The cheapest plates cost $1.95. This gets you like spam and hot dog sushi. I like the salmon nigiri here. They'll cost you $4, but the salmon pieces are pretty hefty and they have different flavors like torched garlic mayo and onion mayo. I've always liked genki spicy ahi. It's chopped kind of small and they use sweet chili sauce from the bottle, but whatever. It is what it is. The service was kind of non existent since everything is ordered and delivered human-less. But my water was refilled promptly and I was checked on. The cashier was nice and made small talk as I paid for my meal. read more

Food is great, but the service can be better! Okay so we went back here specifically for the wagyu for my husband and we were there around lunch time. It was not as busy as they usually are where we had to wait about 15-20 minutes for a table. We're standing at the entrance, waiting to be greeted and I immediately made eye contact with a black shirt employee (manager or supervisor) and she just smirks at me, but no greeting. Technically, every customer that walks in is supposed to be greeted with "Irasshaimase". And I know this because my husband used to work at Genki Sushi Ward Village about 7 years ago. Plus this was not the first time we were treated like this here, but this will be the last. Fast forward, we're at our table ordering food and drinks. A white couple walks in and then I finally hear them say "Irasshaimase". I don't know if it's because they had a bad morning shift or whatever the reason for their behavior. But I must say that it makes our experience here less and less pleasant. I usually tip, but that day I decided not to. This location is close to us, but I don't know if we will come back here in the near future because of this experience. read more

It's been quite a while since the last time I ate here! My friend wanted to eat at Genki so we did take out during lunch time on a weekend. I was expecting a longer wait time, but it took about 10 mins ish which I think is pretty good! Of course, the portions got smaller and the prices are higher, BUT the food still tasted the same. I ordered pretty basic things this time - spicy cali roll, inari, tamago and my friend shared her kabocha tempura with me. Everything was so so GOOD. Not a lot of sushi places have good tamago where the egg is sweet, but Genki has the sweet tamago which makes me super happy! I'll definitely be coming back soon, hopefully eat in next time :) read more

Genki Sushi - Spicy Cali roll, inari, tamago - Japanese Near Me - Aiea, Hawaii

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Five stars. The food is always great. Had the ahi poke bowl and garlic chicken. Always a winner. The service is super efficient and great. Always attentive. The ambiance is cool. Again, efficient and clean. Always enjoy Genki. read more

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Came here with the fam one night after bringing the kids to Keiki Kingdom. The kids love this place so we figure, we'd bring them here for dinner. I put our name in and because it's the holiday season, we waited probably half an hour for our table. After we got seated, we put in our orders. Not too long after, our orders started to arrive. HOWEVER, my Husband who ordered just ONE roll, didn't get his order til 20 minutes later. Mind you, another table that sat AFTER us was the delivered that same roll we ordered. The more my Husband is annoyed because how?! We asked a server about it who said he'd go check. Normally, when someone says they're gonna check on the food they go back to the patron to give them an update. But no not this guy! We seen him go to the kitchen, come back out and continues to serve tables. So, we try to flag down someone else which takes another five minutes. We ask for a supervisor this time around. He comes out apologizes and says it should be out soon and gives the excuse that the sushi person is one of the slower ones but I'm not buying it since that other table was delivered theirs in a timely manner. When we're finally ready to cash out, we bring the bill to the cashier who ended up being THREE supervisors. There was someone in front of me so I waited. When that person leaves, the THREE supervisors decides to chat among themselves and are more concerned about their gift cards and how it's distributed among the other locations. So I'm there just waiting for them to finish their conversation and it takes them awhile. Meanwhile, my Husband who is already annoyed is even more annoyed at this point. I just keep waiting, I know they seen me, didn't acknowledge me at all. SOOO.... I'm looking around and this one server who's observed that I've been there for while acknowledges me and is kind of confused as to why I wasn't cashed out yet and cashes me out herself. Really, really, I just wanted to leave a tip for her but it seems as if they do tip pull so I didn't leave anything at all and I wasn't about to just hand her a tip with the three supervisors next to her. Not the best experience so won't be back to this location. read more

We haven't eaten at Genki Sushi since 2016 when they had the outbreak of Hepatitis. We really loved it before but stayed away for 9 years. Well we decided to check out the Pearlridge location for lunch on a Tuesday. We ordered a variety of sushi such as a spicy tuna bowl, natto roll, ika with rayu, onion salmon, spicy tuna, and fried squid. Everything tasted good and it came out really quick. We had to ask for new cups of tea because the first cups were room temperature. We like our hot tea to be steaming hot. The workers were nice and came to refill tea and water often. There are a lot of workers there. The place is very popular and it filled up pretty quickly. So, everything tasted good but about 15 minutes after I ate, I had to use the restroom. Something must've been bad because I had to go 3 times after having lunch there. Dunno if I will go back because I definitely ate something that did not agree with me. read more

Genki Sushi - Japanese Near Me - Aiea, Hawaii

Served by unhappy workers and cooks leave their glove particles on food. never coming back.

We went to Genki fornthe first time in over a decade. Quickly realized why we haven't missed it. The prices are hugh for such small portions. The karaage dunkan is extremely underwhelming. The salmon karaage is disappointing. The tan tan ramen is salty and does not have ahunt of being tan tan. The noodles are chewy, in a bad way. The other items we ordered are equally sub-par. I do not recommend Genki - especially not worth waiting in line for. read more

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Service was very good. Food and prices were ok. So good for family. Ordering is by smartphone. Scan QR code and it takes you to the ordering link. Menu has pictures so it was good and it was easy to used. Your order comes on a train. And after picking up the other you need to press the button above. We didn't know that but a server came right over and explained to us. She was very nice. Most of the part the restaurant was clean. That's why I'm giving 3 instead of 4. read more

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I like that you scan the QR code to get a table, to me it's fast & simple. No need to worry if your name accidentally gets crossed out or anything. Plus you can see how many parties are before you & can go walking around until you get the text your table is ready. To order is by phone as well, scan QR code at the table & add what you want. The food comes quick depending what you order. I think if you order anything with soup, the servers bring it to you. The rest of the food comes straight from the kitchen on a train thingy, that our son loves to watch lol. We usually order the same things - spicy tuna bowl, teriyaki chicken bowl, miso soup, tamago udon, edamame, spicy ebi fry tempura roll... we've never had a problem with our food. The only downfall is that most items you cannot request no green onions. We don't really care for the green onions so we just take it off when we get the food. Other than that, food, water & hot teas are great! read more

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Lots of changes since we've been to Genki Sushi. Ordering online, QCR ordering, old fashioned ordering. All brought to you by train. . Servers were attentive and friendly. Lots of options for sushi, bento, donburi, salads, and more. Very modern and clean dining room. Good for lunch or dinner. Take out and delivery options available. read more

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We ordered take out & it seemed like it was cooked way before pick up time. It moved around in the take out box & it just wasn't appealing or appetizing. They should use diff size box & label it so we don't have to open each one. Will not do this again . Staff seemed so bothered & not attentive. It's really sad there's no customer service anymore. Is it that hard to smile & greet ???? read more

Food was great. We waiting a reasonable amount of time due to meeting a friend at 1 pm on a Saturday. Love the reminders on the phone when our table opened up.. See you again another day. Mahalo. read more

We went here for lunch after visiting Cat Cafe, which is in the same mall. The kid was excited to try sushi! There was quite a wait but eventually we were seated. After seating, you scan a QR code and the menu pops up on your phone and you order from there. The selection is very large with a wide selection of bowls, sashimi, sushi, and even ramen. To be honest, the sushi was just average, but the prices are very reasonable, especially considering the restaurant is in Hawaii. My teriyaki chicken was tender but did not have much flavor. I thought the sushi rolls we got also lacked flavor. They were edible, but did not create any kind of lasting impression. But....the entire process is kid friendly. Your order is delivered on a train. The food comes to your "stop" (table number). You take the food off the train, push a button, and off it goes. The kids loved it (we were with friends who had kids too). The food was delivered promptly. One sushi roll took a long time but eventually arrived. But most of our food came very quickly. A real person came by for drinks and to see if we needed anything. The entire operation seemed to run smoothly. Ambience reminded me of Japan. I am giving it 4 stars because the restaurant is fun for kids and the food was good (but not great). No one is going to mix this place up with a gourmet sushi restaurant, but that is fine because what they sell is accessibility and fun. read more

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This is the first time I tried Genki take out .. so I was quite happy with their service .. They sent an email with some Oct specials and decided to give it a try . Ordered it and it said would be ready for pickup in 20 minutes. When I arrived at the restaurant.. told the guy my name and told me order almost done .. so just waited a few more minutes. The app was pretty easy to navigate as I ordered the Wagyu beef/Fried squid Bento for $15.99 and the Garlic chicken for $9.99 . I must say at these prices .. it was pretty worth it!! The Wagyu beef was so soft and tender and tasty .. I wanted MORE!! But it is expensive hence why the small portion . The lightly fried squid was also very delicious! Garlic chicken bento came with two types sushi and tofu ! What a deal ! Not sure what the regular price is but wish this price will remain longer. I will order again before the special ends!! read more

Genki Sushi - Wagyu Marinated beef with fried squid Bento - Japanese Near Me - Aiea, Hawaii

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Service wuz terrible today,got my ramen last cuz came from da back and wuz gettin cold , to top it off found a piece of metal from da metal scrub for dishes. No customer service not anybody came to apologize....& we had to ask for our check after waiting awhile long...worker's need to be mindful ....Don't know where da manager wuz....gotta start monitoring da young workers ~not Eva going back read more

Not long of a wait. Food came quickly. Server was friendly. Glad that there soft shell and Chawan Mushi was available. read more

Genki Sushi - Japanese Near Me - Aiea, Hawaii

Times must be really hard!!! Order two keiki sets, waiter came and related that they ran out of calpico and Manager related that they can't substitute the drink..not even a fruit punch...unreal. Keiki fruit punch for $1.95 and calpico drink (2) for $1.95. And we only asked for 1 Keiki fruit punch. Come on!! Don't want to come back to this pearl ridge genki. After this incident I didn't order more food for ourselves and left hungry. Not returning to this place. read more

Out of all genki sushi locations that I've been to - from HK to ewa beach, the pearlridge location is by far the fastest and most efficient in service that I've experienced. Kudos to the staff and how everything is transitioned to digital ordering, i must commend the manager(s) and supervisors who delegate this location. From yesterday and today (yes, i went here twice in a row hehe), the efficiency from being waitlisted to being seated was quite fast. The order is done through their QR code and the train belts are quick. I must also give credit to the staff in the kitchenwho create these beautiful pieces of sushi. The way of how they fry the selected fried food items aren't soggy. It's quite on the spot actually- crispy, not oily, not soggy but just right. The ambiance is just as casually loud as any other eatery. The place is in a way fast paced, especially when ordering your plates... i ordered my plates one at a time, gave each item some time to be made, and surprisingly 2-3 of my selected items came out quick' all in one belt! This GS location is definitely my favorite by far! read more

Genki Sushi - Japanese Near Me - Aiea, Hawaii

Food is good, experience with your orders coming to your table on a train definitely makes its fun. You order from a QR code and food comes to your table pretty quickly. Once you put the food on your table you send back the train. Everything is reasonably priced and tastes good. read more

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Came for lunch and it wasn't too busy, so we were seated right away which was nice. I usually go for the salmon karaage with a spicy ahi bowl, and I think the value you get from ordering that combo is next level. The food came out fast after ordering and the quality was good overall. The garlic salmon was thick and flavorful, and I personally liked it a little more than the garlic hamachi, though they tasted pretty similar. Another favorite of mine is the kabocha. They gave a lot of pieces and they were cooked perfectly. The only thing that fell a little short was the California roll, which wasn't rolled very well and didn't have much substance inside. Service was good and the electronic ordering system with food delivered by train makes it super easy. Overall, it was a solid spot for lunch and a pretty good experience. read more

Genki Sushi - California Roll 4pc - Japanese Near Me - Aiea, Hawaii

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Son just came home from college and was jonzing for genki - what a disappointment. We went to Pearlridge and boy did they go downhill. Service is ok not good or bad just average. Ambiance nothing special. Food shameful. Presentation is not very appetizing. Every plate of sushi was falling apart. The prices went up so you would think it would be good but nope. I mean it tasted like genki but if I'm going to pay those prices then I would like appealing sushi that I can dip in my shoyu without falling apart. Spicy poke was all over the plate instead of being nicely on the sushi. Plating awful. It's like they don't care. read more

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What is not to love about Genk Sushi?! It's a fun, family place or perfect date night with many sushi options as well as side dishes to please your palate. Order plates of sushi, bentos, tempura, udon or even miso soup! When arriving, don't forget to do the QR code waitlist and wait for a text. Service here is really friendly and they are attentive as well. One of my favorite locations is at the Pearlridge Mall. read more

Everything was yummy! Super clean and big - didn't have to wait in line like the old location. Wish there was more uni lol but glad they had these dishes and perfect stop between meetings at the Mall! Love how fast and easy it is to order Will be back! read more

Genki Sushi - Shellfish Trio Nigiri, Rayu Ika Nigiri, and Uni - So Delicious! - Japanese Near Me - Aiea, Hawaii

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We really love this place. Service is fast, food is really good and fresh. The wait system is set up Really good. Kids love it and we can feed a family of 5 with 3 growing boys (not babies or toddlers) for $81 with tip. read more

The Hamachi Collar special is what gets them a 5* review today baby!!! It was awesome! It was fried on the outside to crispy and crunchy perfection (can eat the fins and all). Yet the meat inside was hot, and soft, and lucious. It came on top a bed of cabbage, side of lemons, and a sauce sorta like meat Jin. I squeezed my lemon into the sauce to give it a nice ZINNNGGGG!!! The rest of the sushi is your run of the mill fast food sushi, nothing fabulous, but a good quick sushi spot that' doesn't break the bank. The new location across the uptown food court on the first level is much better than the upstairs location. Much bigger, bright, vibrant and new. To date, the staff has always been polite and very attentive. Will always come back for more. read more

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to be honest, I didn't have high hopes for this place but it ended up exceeding expectations. We got so many good items that it's really hard to go wrong. The only not good item was some kind of tuna bomb because it tasted just like tuna fish salad from a can. Everything else tasted great. It was good enough that we came back a second night during our stay. Service was quick to even when they told us we were 7th in line, it was only 10 min wait. If you are looking for quick and cheap and still tasty, I'd recommend this place! read more

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