We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

Poor hiring practices by either people too incompetent or too lazy in general. When you coordinate…read morean interview that the applicant agreed to. No phone call or email and the job listing completely vanishes. Especially if you had a couple applicants from the veteran community it doesn't look good. If you found someone to fill the position cool, professional courtesy of notifying all the applicants would be appreciated so then we are not wasting our time. And people still ask "why is it 22 a day?" And it's because of the unqualified and uncaring people put in those positions that we, not only veterans, have wade through just to talk to someone for a job opportunity. Looking through, observing and talking to others who have had bad experiences with this spectrum location I can't say that I'm disappointed that I wont have to deal with it. Dealt with plenty of toxicity through my military career and can guarantee this location and the lack professionalism they have shown that they can get bent.

For some years, my parents have had DirectTV at their house in Maine. Since Covid, we have not…read morebeen able to go there, and they have both now passed away. But DirectTV has continued to charge over $100 a month to a credit card. I called today to ask that the service be put on suspension again, and they refused. Why? Because I am not an "authorized user." Well, as I told them, there is no one alive who can authorize me, but DirectTV won't change the account to my name. The only thing they were willing to do was cancel the account, and grudgingly not charge me the "early termination fee." And then I would have to start over again with a new account, and make an appointment for a service call to set it all up again. This company is the worst. When I do get up there, I will look into whether I can get some other provider.

Would give less than 1 star if I could. Satellite is always out. Customer service is the worst…read more They will always try to sell you something even if you call for technical support. You have to pay if your satellite dish needs servicing even if nothing has happened to it. Terrible service. Get something else. Anything else.

dish, like everyone else that provides internet service in the sangerville area discriminate…read moreagainst us disabled people that are on low fixed income!!! who can afford $50, $100, or $150 a month on social security disability????? you try to live on $900 a month!!! not a week, a month!! that includes mortgage payments, car payments, home and car insurance, food for 2 people and $150 a month goes to plan b of medicare!!! i just need internet service to watch my camera system, so when someone comes on the property it will ring my phone and record to my phone who is there so i can talk to them and find out what they need... or call the police... but these people think we are billionaires!!! stop discriminating agaist us and make a plan $10 a month for 3meg $15 for 5 meg and $20 for 10meg with all taxes included and no contract!! just have to be over 55, or disabled, or a vet to get those prices!!! step up dish!! stop discriminating aganst us!!! you're not getting a penny from me now as well as thousands of others, but if you get these plans you will get thousands of us giving you monthly checks!!!! think about it!! get it fixed!!!

Been wating for a call back since may 5th 2024 called 22 times left messages and facebook message…read morestill no call back been told 24 hour wait for call back today is may 14th 2024 and still no call. Had to buy more data for cell as the wifi where i am at is poor signal which is also anchor net. Not very good customer service.

From the owner: Cheap. Fast. Reliable. No Hookup Fees. all the internet you…read moreneed for streaming, downloading, and gaming. You can choose your packages and channels and bring your own device, or we can sell you a device at cost. ATOP is our cable tv service and it runs on Android OS, Roku and Apple TV gen 4 as an app, much like Netflix. We offer a wide range of landlines from simple residential voice to more complicated hosted PBX options for business.

I moved to Direct TV to save money. I did, but if I have to watch the same commercial 2 or three…read moretimes per break (sometimes consecutively) I'm going to find another service if you can't show me different commercials, just show me a, We Will Return Soon, screen, I certainly prefer that over the repetitive ads. Fix it or lose customers. It's very annoying. Even my 8 year old can cite them verbatim. Enough is enough with the NHSTA org. Please! Signed, Sick of it.

UPDATE! After I changed my pkg and removed 1 tv I was told I…read morewould be sent email instructions on how to return my box, remote. We'll email never came, so a week later I called again and was told a kit was being sent to return it, that's right, never came nor did the email confirmation. Called again today and was told kit was sent but got damaged in shipping. I said so why didn't they send me another one? No answer. Now I was told I can go to FedEx myself and help them send it back. Am really rethinking this whole thing. I need to go back to reading more and forget satellite tv.

Horrible customer service unreliable and they lie. Don't get that terrible service. You will regret…read moreit. 1st they said service will be back at 11 o' clock than 2 o'clock now maybe 5 o'clock who does that?

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 75 Maverick Street. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Rockland Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

I went into the store yesterday to get some help with my Apple Watch. I worked with a…read morerepresentative named Paula, and she was amazing. She spent almost 2 hours with me, trying to help solve my issue. She spent over an hour and a half on the phone with technical support, while I was with her, so that she could help me. She was calm and friendly and helpful. I was really frustrated when I walked into the store, and felt much better when I left. She deserves a raise!