For some years, my parents have had DirectTV at their house in Maine. Since Covid, we have not…read morebeen able to go there, and they have both now passed away. But DirectTV has continued to charge over $100 a month to a credit card. I called today to ask that the service be put on suspension again, and they refused. Why? Because I am not an "authorized user." Well, as I told them, there is no one alive who can authorize me, but DirectTV won't change the account to my name. The only thing they were willing to do was cancel the account, and grudgingly not charge me the "early termination fee." And then I would have to start over again with a new account, and make an appointment for a service call to set it all up again. This company is the worst. When I do get up there, I will look into whether I can get some other provider.

Would give less than 1 star if I could. Satellite is always out. Customer service is the worst…read more They will always try to sell you something even if you call for technical support. You have to pay if your satellite dish needs servicing even if nothing has happened to it. Terrible service. Get something else. Anything else.

Tried to get several antenna installed for TV and HF radio. Last week I was told that they could…read moreinstall a radio antenna. This week they can't, and while talking to a staff member they ended the call by saying "Thanks a lot", swearing at me, and hanging up. This is the place to go if you're into rude and unprofessional conduct and unpleasant service.

From the owner: Gene's Electronics is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Bangor, ME. DISH is the best choice for value, technology and customer service. Call or stop by today.

Been wating for a call back since may 5th 2024 called 22 times left messages and facebook message…read morestill no call back been told 24 hour wait for call back today is may 14th 2024 and still no call. Had to buy more data for cell as the wifi where i am at is poor signal which is also anchor net. Not very good customer service.

From the owner: Cheap. Fast. Reliable. No Hookup Fees. all the internet you…read moreneed for streaming, downloading, and gaming. You can choose your packages and channels and bring your own device, or we can sell you a device at cost. ATOP is our cable tv service and it runs on Android OS, Roku and Apple TV gen 4 as an app, much like Netflix. We offer a wide range of landlines from simple residential voice to more complicated hosted PBX options for business.

We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

Poor hiring practices by either people too incompetent or too lazy in general. When you coordinate…read morean interview that the applicant agreed to. No phone call or email and the job listing completely vanishes. Especially if you had a couple applicants from the veteran community it doesn't look good. If you found someone to fill the position cool, professional courtesy of notifying all the applicants would be appreciated so then we are not wasting our time. And people still ask "why is it 22 a day?" And it's because of the unqualified and uncaring people put in those positions that we, not only veterans, have wade through just to talk to someone for a job opportunity. Looking through, observing and talking to others who have had bad experiences with this spectrum location I can't say that I'm disappointed that I wont have to deal with it. Dealt with plenty of toxicity through my military career and can guarantee this location and the lack professionalism they have shown that they can get bent.

I moved to Direct TV to save money. I did, but if I have to watch the same commercial 2 or three…read moretimes per break (sometimes consecutively) I'm going to find another service if you can't show me different commercials, just show me a, We Will Return Soon, screen, I certainly prefer that over the repetitive ads. Fix it or lose customers. It's very annoying. Even my 8 year old can cite them verbatim. Enough is enough with the NHSTA org. Please! Signed, Sick of it.

UPDATE! After I changed my pkg and removed 1 tv I was told I…read morewould be sent email instructions on how to return my box, remote. We'll email never came, so a week later I called again and was told a kit was being sent to return it, that's right, never came nor did the email confirmation. Called again today and was told kit was sent but got damaged in shipping. I said so why didn't they send me another one? No answer. Now I was told I can go to FedEx myself and help them send it back. Am really rethinking this whole thing. I need to go back to reading more and forget satellite tv.

I have been in US Cellular customer for almost 30 years. I've had the same phone number with them…read morefor 28 years. Up until recently I have always received great customer service. After the merger with T-Mobile and a new manager named Maria Remillard that has all disappeared. I bought a brand new Samsung Galaxy s25 2 months prior to the phone completely dying. I went into US Cellular and spoke with a great representative name andrew. He is awesome. My only option was to mail the phone back to Samsung at which point I would be without my phone for 7 to 10 days. I work as a US Coast Guard licensed Captain as well as I do training and safety and rescue a lot of my jobs are same day or I get to call the night before. I also do some other things that are very reliant on my phone. I had to buy a second line and the second phone to make sure that I had a phone because US Cellular of Augusta on Senator Drive did not have any options for me to have a loaner phone or anything. They just expected me to go without my phone keep paying on it and keep paying for my service was absolutely nothing . It was escalated to Maria who is the regional district manager and she did nothing. Of course when Samsung got the phone it turned on and they sent it right back. When I went to activate that phone it died again and it went back into US Cellular where the amazing representative name Andrew helped me again. I asked for a new phone and I said this isn't fair now we're going on a month. I was told that his regional manager would not help me. He would not give me her name because that's company protocol but I found it by googling. Her name is maria. She has treated me like garbage. I still am without a phone over a month later. She does not care that I have an important job that I need a phone for she does not care that I was forced into buying a second phone in the second line she does not care that my phone is broken she does not care that I'm still paying on that broken phone and for a service I cannot use. She has offered absolutely zero options with solutions. She simply said that I went past the two weeks that her office guarantees my phone. I said with a customer that has been paying you tens of thousands of dollars over 28 years there must be something you can do to help me out? I still sit in the darkness. I'm filing a report with the Attorney General's office that I already started and will be following up. US Cellular makes so much money and they're making money on me right now on stuff I can't use and they will do nothing to help me out. I simply asked for a new phone . I asked for a credit on the time on my account that I have lost when I was paying for it that I couldn't use it also a credit added for the three days I now have invested in trying to get help from us cellular. She has denied all of it. Absolutely one of the most horrible customer service experiences I've ever had. I will be filing these complaints at the Better Business Bureau the consumer protection division at cfpb the Attorney General's office and I'm going all the way up the food chain at us cellular. I told them many times I studied law in college and I told them if they didn't help me they would paint me into a corner and they literally just basically told me to pound sand. Seems like a good customer service district manager would say look give him a new phone this happens once in awhile but no I've been offered no assistance. Still have a dead phone still using the second line I had to buy and I am more than angry now. I would highly recommend staying away from them because with this new district manager Maria , US Cellular is not where you want to go get your phone.

Had been going there for years to update my phones and service…read more My last time in I was sold a plan that the rep told me would only increase my bill by $40-$50 per month. When I received my statement my monthly payment increased by over $100 a month. Plus they have this tactic they use when you buy a phone or service, the rep goes and gets hundreds of dollars of extra accessories and starts ringing them up like you're getting them included or part of some deal. This is just their sneaky way of trying to drive up their sales. There is no deal. I want to back to complain about being misled. They fed my a line about if you do this, this, and this then your monthly payment would go down. I did those things, only to get an email from US Cellular saying Sorry, nope. I was fooled there twice. There won't be a third time.

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

I went into the store yesterday to get some help with my Apple Watch. I worked with a…read morerepresentative named Paula, and she was amazing. She spent almost 2 hours with me, trying to help solve my issue. She spent over an hour and a half on the phone with technical support, while I was with her, so that she could help me. She was calm and friendly and helpful. I was really frustrated when I walked into the store, and felt much better when I left. She deserves a raise!