These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

I went into the store yesterday to get some help with my Apple Watch. I worked with a…read morerepresentative named Paula, and she was amazing. She spent almost 2 hours with me, trying to help solve my issue. She spent over an hour and a half on the phone with technical support, while I was with her, so that she could help me. She was calm and friendly and helpful. I was really frustrated when I walked into the store, and felt much better when I left. She deserves a raise!

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

This store has staff that can meet all of your needs. Experienced staff are ready to provide you…read morewith top level service and the best customer service around.

Kudos to Matthew and Laura at the Bangor Wireless Zone Store. I recently purchased an iPhone 13…read moreturning in my husband's iPhone 5. They downloaded data from his phone to my old 6s. They spent a lot of time during this process answering all my questions and giving me an update on the changes on my new phone. In my opinion they went above and beyond all my expectations. Thank you so much for your great customer service. Matthew and Laura were very respectful and amazing.

We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

Poor hiring practices by either people too incompetent or too lazy in general. When you coordinate…read morean interview that the applicant agreed to. No phone call or email and the job listing completely vanishes. Especially if you had a couple applicants from the veteran community it doesn't look good. If you found someone to fill the position cool, professional courtesy of notifying all the applicants would be appreciated so then we are not wasting our time. And people still ask "why is it 22 a day?" And it's because of the unqualified and uncaring people put in those positions that we, not only veterans, have wade through just to talk to someone for a job opportunity. Looking through, observing and talking to others who have had bad experiences with this spectrum location I can't say that I'm disappointed that I wont have to deal with it. Dealt with plenty of toxicity through my military career and can guarantee this location and the lack professionalism they have shown that they can get bent.

I went to Monterey park store on Atlantic & Cesar Chavez to pay a bill waited 15 minutes no…read moreacknowledgement from employees there was three yes they were with customers. Didn't want service just pay bill on kiosk hasn't work for about 7mths just close the store. Then I went to Whittier & clela as soon as I walked in good afternoon could we help you with something. Young lady sheyla Flores was so helpful and apologetic for my experience with AT&T I felt genuinely bad for her but very appreciated thank you sheyla from the bottom of my heart Ruben Delgado P.s you guys should consider sheyla or groom her to move up the ladder customer relations or sponsor her.

ATT has horrible customer service. It is very hard to get through a live agent. When you do, the…read moreissue you call about is often not resolved in spite of the agent assuring you that it is.

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

My cell phone needed a battery replacement & it became a bit complicated because of a unique…read moresituation with my phone. They spent the extra time needed to figure out what the problem was until it was working 100% & only charged for the battery replacement. They helped several other customers while I was waiting & every one left very satisfied. I happily give this business a full five star recommendation for both their customer service & their technical expertise!!

Service was courteous, professional, and top-notch. The sales person was extremely knowledgeable…read moreand able to answer all of my questions.

Not happy at all. I went in originally to fix my phone. They asked if I wanted to pay the $150…read moredeductible for the insurance fee or pay $106 to pay the phone off and then upgrade to new phone because I would get $800 towards new phone if I traded it in. Obviously I go with the cheaper route. I went in today to trade in the phone and they said I only get a $350 towards the trade-in that's a big difference. The only choices they offered me was to give me back my broken phone and return the iPhone 14 or basically suck it up, not recommended will be changing carrier soon.

I hate getting a new phone. The wait is usually long and the store is usually a boy's club, where…read morewomen are ignored. Imagine my relief when I walked into Sam's Club and saw the bright pink kiosk with a woman assisting a customer. Needless to say, I was stoked. Elisabeth, the manager, Was personable and helpful. I got my phone on Wednesday, and hurried back to the store to get it set up. Piece of cake and it only took a half hour to get two phones working. What a great experience. I walked out of there with my shoulders down and quite relaxed. What a difference. Go to Sam's Club and get treated like a VIP.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Many thanks to Jordan Schmidt at the Brewer store. I had lots of questions and he was very helpful…read morecompleting my purchase and upgrade. Thanks Jordan!

From the owner: Cellular Sales is Brewer's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Brewer connected with top technology and expert guidance. Visit us today at 5 Schilling Dr for the newest smartphones, tablets, and accessories.

Very nice guy. Professional. Good communication, and was able to complete job quickly. Fair…read morepricing. Definitely recommend!

With previous good Yelp reviews, I contacted Chris Downs for help on a battery change for my…read morelaptop. He responded quickly and offered to order the right battery for my model and then after receiving it he was able to complete the swap in a day. Then, with his great service and knowledge, I needed batteries for two iPads and he again did great work. His prices were reasonable and well worth the quality of service he gave. I would highly recommend him for any computer service.