After attempting to deal with T-Mobile which was not easy my husband decided he didn't need a…read morephone, I had issues as well, poor reception, dropped calls etc. I researched what we would need and while in Bangor we went to Verizon. Fast polite service, questions answered. My husband was able to get a simple service flip phone, and I now have a functioning iPhone. Thank you, Michael, you answered our questions, gave us options with a smile. Verizon is fortunate to have you. ,

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

This store has staff that can meet all of your needs. Experienced staff are ready to provide you…read morewith top level service and the best customer service around.

Kudos to Matthew and Laura at the Bangor Wireless Zone Store. I recently purchased an iPhone 13…read moreturning in my husband's iPhone 5. They downloaded data from his phone to my old 6s. They spent a lot of time during this process answering all my questions and giving me an update on the changes on my new phone. In my opinion they went above and beyond all my expectations. Thank you so much for your great customer service. Matthew and Laura were very respectful and amazing.

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

Where do we start? I wanted to reduce my bill. I found out if you have a smart tv one doesn't need…read morethe boxes. SO I was forced to go to Bangor and the young kid was told "3" times to cancel service and keep the internet. 3 hrs. on the phone as they didnt cancel it. Then the woman says BILLING will help us... NOPE ---- they are keeping the money bill as is. you have to understand this..... when I went to Bangor to return, 15 patrons were in the store doing the same thing cause the manage yelled that out loud so we all heard it! in face some of us folks laughed about ordering door dash and making it a picnic since they service was absolutely the slowest I have ever witnessed... like what is wrong? no one was working up a sweat... SLOW AND SLOWER IS the process in that store. I look at my bill today-----still the SAME OVER PRICED BILL THAT IS LIKE A CAR PAYMENT!!!!!!!!!!!!!!! today, the customer service rep is keeping my bill at that high amount... AND I just ordered Starlink, when its up and running I will cancel this awful service at SPECTRUM 3 hours on the phone today and the only thing they delivered to me was SMOKE UP MY ASS NOTHING was offered for me for all my aggravation and the amount of time spent on the phone with the chat and the many CALLS cause NO ONE ANSWERS THE PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO YA SELF A FAVOR AND ORDER ANOTHER COMPANY ---- these guys are washed up and they know if.. that is why they did this to me today and will do it to you. THEY DONT CARE SO GET A PROFESSIONAL COMPANY THAT DELIVERS WHAT YOU NEED

The Bangor Spectrum is unacceptably understaffed requiring customers to wait and wait some more. On…read moremy recent visit, the customer ahead of me had been waiting for two hours. This dismal service is part of this company's culture.

Great little place with friendly people. Had my phone battery replaced and the back glued back down…read morewithin just a couple hours. Very near the city forest so you can have a nice walk while they fix your device. Highly recommend this wonderful spot for all your tech repair needs!

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

I hate getting a new phone. The wait is usually long and the store is usually a boy's club, where…read morewomen are ignored. Imagine my relief when I walked into Sam's Club and saw the bright pink kiosk with a woman assisting a customer. Needless to say, I was stoked. Elisabeth, the manager, Was personable and helpful. I got my phone on Wednesday, and hurried back to the store to get it set up. Piece of cake and it only took a half hour to get two phones working. What a great experience. I walked out of there with my shoulders down and quite relaxed. What a difference. Go to Sam's Club and get treated like a VIP.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Switching to this provider has been one of the biggest regrets ever. They are a bunch of con…read moreartists, swindling, crooks that will tell you lie upon lie to make their quotas and commissions and this includes their customer service department AND their rewards center. Everyone is incompetent and doesn't know how to do their jobs or provide decent customer service. The supposed manager that helped us switch from Verizon, I'd say 97% of what he said and what he said would happen after we switched was completely untrue. He advised us not to worry about our cancellation with Verizon because they wouldn't send us a cancellation bill for at least 6 weeks, try ONE week later, over $1300 we had to pay out of pocket because our Visa Rewards Switcher cards (to help us pay these Verizon early termination fees) would not be available for 6-8 weeks. We are going on 3 months later and have only received 2/5 Visa cards. So fast forward to present day, we filed all the paperwork online and submitted our Verizon cancellation bill on 04/03/26, 2 days after we switched providers for them to not process a card for my line. We called a couple times to check the status and were told it was being processed and to just be patient, THAT WAS ALL. I called again today, was on the phone for nearly 2 hours between 6 employees, 3 departments AND TWO MANAGERS just to be told a resounding NO, they couldn't do anything, too bad, too late, I was outside of the 60 days to file for the promotion. NOT OUR FAULT! We were lied to, mislead, given incorrect information over and over just to be penalized because you couldn't even do your job correctly. I wish we could just cancel, but unfortunately we are now stuck in a flipping contract AND out of money for having to pay the cancellation fees with Verizon. The kicker? The sales person BRAGGED how you do all the lines and service for the EMTs and first responders, a contract that was taken from Verizon. While our phones now work better and have better service in surrounding areas, it absolutely sucks where we live and also inside our own house! BEWARE!

Terrible customer service... Doesn't seem like much of an issue until the INTERNET goes out.. Been…read moreout for 3 days now.. ZERO EXPLANATION FROM AT&T.. Only online info.. Bad customer service bites you when the Companies Product is down for 3 days.. I will ABSOLUTELY be switching my Internet and 4 PHONE LINES after this disaster..

Customer service sucked! The guy at the print counter was not at all interested in helping us out…read more In fact, he disappeared altogether. We own our own business and used to buy a lot of our office needs from Staples. But we won't be doing business with them anymore. I have been in the store and seen him treat other customers the same way!

A must for business travelers! I look for a staples every time I travel. They never disappoint.read more