This place is HORRIBLE - DONT shop here - My boyfriend got me a pair of boots here for Christmas, when I opened the box there was a stain on one of the boots (he never looked at them just grabbed my size) - so I had him go in and try to exchange them on December 26. They didn't have them in the store anymore, but said we could order a pair that would arrive at our house in TWO weeks. Two weeks seemed like a really long time to get my Christmas present but we decided to go with that option. They took down our number and said they would call with tracking information. Two weeks later we went in and asked for an update, and asked why no one ever called us.. they took down our number again and said they'd call on Monday. FOUR weeks later, still no boots and still no phone call. We went in to the store and they said we were misinformed, that it's 4-6 weeks not 2 weeks. They couldn't get the tracking information because it was a Saturday, so once again they took down our number and said they would post it to their bulletin board so that someone would ACTUALLY call us this time. Now FIVE weeks later, still no boots, still no phonecall. Called the manager of the store and they said they'd call back in 15 minutes after they talk to the distribution center. A few hours later, the distribution center called and said they got an 8 and an 8 1/2 so they had to reorder it, and suggested if I didn't want to wait any longer I should call the Bangor store again and have them cancel the order. After FIVE weeks of waiting. I can't believe this place! read more