I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now…read more I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So...the best part of Rogers is that my bill remains the same every single month and it's always within my budget. The part of Rogers that I'm not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn't seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.

I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether…read morethere would be any. They said there were some, AND when I arrived there were some (ya'll know there was a chance there wouldn't be any) Then when the agent was signing up the SIM card he noticed I was paying 20$ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn't think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me. I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

I'm on day 6 of an internet outage in my area with no eta for resolution nor any explanation as to…read morewhat the issue is. There's no way to check the status of their Network online either; I've had to call every day and speak to an agent to get any updates. Thankfully, they have a "call back" feature for their tech support line or I would have been waiting on hold for 45mins+ every time I called. Facebook link to City Wide's page with comments of others having the same issue: https://m.facebook.com/story.php?story_fbid=618630655305102&id=374147596420077&anchor_composer=false&ref=page_internal&__tn__=%2AW-R I signed up for their service thinking that even if their network went down, as other reviewers suggested it might, I could survive a week without home internet - I'd just use a bit more cellular data but the monthly savings I'd see from going with City Wide instead of Bell or Eastlink would offset the data surcharges from my cell carrier. Well, six days into this outage and 80$ in data top ups later (outage happened at the end of my cellular billing cycle), I'm considering jumping ship for a more reliable ISP that can, at the very least, give an ETA for resolution after "diligently working to fix the issue" for 6 days. I know that City Wide uses Eastlink infrastructure so the outage itself may be out of their control... But what is in their control is their response to this issue which has been professionally inadequate so far even for the cheap prices they charge. City Wide is not for everyone. I'd be hesitant to refer them to friends and family unless those friends were on a tight budget and only use internet to check non-urgent emails and watch a YouTube video here and there.

AVOID CITY WIDE. Unreliable internet and BAD customer service. They recently cut off my internet by…read moremistake and took zero responsibility for it. They turned it back on but refused to acknowledge they even made a mistake. I'm switching to another provider.

Terrible customer service, worse prices than any competitor I checked, the 'bring it back' program…read moreis basically highway robbery trying to lock you in to upgrading to a new phone and a new overpriced contract with them every two years on the dot. Canada does not have many telecom options but go with literally any of the others.

Terrible service. Foolishly I expected to have a working phone after purchasing a plan at the Telus…read moreMobility Store at Halifax Shopping Centre. I returned to the store one week later still with no phone. Staff was not at all helpful. I spoke with the manager (franchise) and he gave me a number to call. Of course I have now been listening to Telus propaganda for 32 minutes and counting. Remember just because a company offers special plans it doesn't mean they will work. If they don't you are screwed! My impression is that they are VERY happy to take your money and very happy to send you packing.