1. Gene McCafferty's Automotive Services

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Rocklin, CA

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Gene McCafferty's Automotive Services

4.8 (16 reviews)
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Services - Gene McCafferty's Automotive Services

Routine automotive maintenance

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K D.

The short version; Had my 70 Jaguar XKE for 1 year. During that time didn't ever give us an estimate. (As required by law I found out.) Tried to keep our $800 deposit even though they didn't fix it. Took advantage of my grief and ignorance and kept our money. The full version; I inherited my dads 70 Jaguar XKE after his death. He trusted this shop (I learned they changed owners later) so I did too. HUGE MISTAKE. In my grief the mechanic- Dean offered to come to my parents garage and tell me what needed to be done for $100 cash. May 6,2021 He agreed to take on the car- which hadn't been driven for 10 years. His shop held the records and he was supposedly an expert. He seemed nice enough. June 26, 2021 I towed the car under Deans direction to their shop and spent almost $200. I was told they had a backlog of customers and they would get to me. July I was called while out of town and asked for $800 deposit to begin work which I gave by credit card over the phone thinking I would receive a diagnostic. This was the last call I ever got from this shop. October I asked for an update and his wife who runs the phones said they couldn't find parts. What parts? I don't know. Never got a diagnostic, nor an estimate. Don't know what parts. February I called again and got the same answer. A little ruder this time. April I finally could see out of the haze of grief from my loss and started educating myself. I found not one but two shops who could find me parts right now. I learned that they are supposed to give me an estimate (my stupidity and grief- I didn't even have a receipt for my deposit). Finally I found a new shop and towed the car out of theirs. When I went in to settle the $ she tried to keep all $800. She had created an invoice which included a radiator that "they took out and put back in" without replacing that cost $350. Conveniently her ridiculous invoice totaled our exact deposit. She absolutely tried to rip me off in the end. We received only $322 back from our deposit and that was only after a very strong confrontation that involved my husband. $400 to tow it to them and from their shop to now have it safely back in my garage. I have a new thermostat and some replaced hoses (which I supplied to them) to show for that amount. Plus a lot of tears and frustration. DO NOT BRING YOUR CLASSIC CAR TO THEM. They will prioritize other cars, it will sit indefinitely, and try to swindle you. I am with a reputable shop now and the difference is shocking. STAY AWAY from here. The front desk lady is ready to take advantage and screw you.

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Review Highlights - Gene McCafferty's Automotive Services

“Dean & Kerri have helped me twice now with my Jaguar E-Pace, and both experiences have been honest, professional, and incredibly reassuring.”

Mentioned in 7 reviews

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Great spot in Sacramento for all car needs. Peter is great,…read morehelpful and knowledgeable. Highly recommend for German car services.

Botched brake repair jeopardized the life of me and my son. When confronted about the negligent…read morework, the owner, Peter became defensive and belligerent. I am sending him a demand letter (see pictures) today and am prepared to follow up with a complaint to the Bureau of Automotive Repair and file suit. Other work was ok, but not problem free. I see that the owner responded to my review. My friend did indeed work on my brakes. He replaced the rotors and the brake pads. He didn't touch the hydraulics. Sunrise Auto did the work on the hydraulic lines for the left front wheel brakes. The failure of my brake system occurred because the brake line work was not properly done. Sunrise Auto placed the flexible brake line where it would rub on the inside wheel well, ultimately causing a break in the line and a failure of hydraulic pressure. As I said, this botched repair job put my son at risk of serious bodily injury or death from traveling in a vehicle with no brakes. Here's my personal message to you, Peter. You evidently ignored my demand letter because I didn't receive payment. The next step is the Bureau of Automotive Repair. And after that I will pursue other legal remedies. I hope the readers of my review and your response will take heed and will take their business to another mechanic who performs reputable work.

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Great work and friendly staff. Took my jeep in for service after terrible experience with…read moreautonation Chryslers and completed repairs at have the cost and not charged extra service fees

I am going to start by saying that I have used Scotty's multiple times in the past twenty years and…read moremostly I have received 5 star service (most notably when my son had a Saturn that had a check engine light and they tried to fix it and when they could not (through no fault of their own) they refunded me all my money and sent me to the dealer. I found them to be very honest and fair pricing (not the cheapest, but quality work). What has prompted me to write this review today is the experience I had with Justin on the phone a couple of days ago. My husband and I recently purchased a 2022 Hyundai Sonata. While looking through the owner's manual we noticed that this car specifically recommends spark plug replacement at 40,000 miles. We just hit that and and not wanting to void our warranty we called to arrange a spark plug replacement. To note, I could have done this myself, but again I don't want to give Hyundai any reason to say the engine failed due to improper maintenance. When I called to inquire about pricing, Justin immediately told me I don't need to change them this early. He then proceeded to tell me that Hyundai just recommends this to get people to spend more money. He told me he used to work for them and it isn't the spark plugs that is the problem with their engines but rather a rod. Look, I appreciate someone trying to save me money, but I also believe that when a car is still under warranty manufacturer recommendations should be followed. I probably would not have written this review except I saw Mary K's review and have to agree that Justin seems to have some kind of bias against Hyundai. I know their GDI engines were not great, but this is a newer model and it has a turbo engine and I was just trying to do what was right for the car. I ended up making the appointment with another trusted mechanic.

Jerry's Auto Repair - Power Steering fluid leak on my driveway after "repair".

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I had to say goodbye to my last mechanic due to a customer satisfaction issue. I don't take those…read moreissues lightly and never magnify issues because the shop didn't pick up the phone in 2.3 rings or didn't call me back in 2.3 minutes. But, once I am gone, you'll wipe your eyes from the dust cloud and drop a tear because I won't be back. I used to pick clients up in the old days from Jerry's Auto Repair for business purposes... "back in the 90s" ... you know, "the good old days." Well, I saw several recommendations on social media for Jerry's Auto Repair recently. So, I thought I'd give it a try. Apparently, Darren is the new Jerry. Hey, it's 2018 ... people change. Jerry, I mean Darren, was very forthright and quoted pricing with product details. I felt like he wanted my business. I know because he provided a competitve price, was confident in his product and service, and guaranteed it. Little did I know he has a small city of cars in his back lot of those that have come before me for that same list of important business features. I walked next door for breakfast and to get some work done. He then called me with the bad news ... front and back brakes. Yeah, right ... right? Well, I went back over and he raised the car and showed me so I could see for myself--no questions asked. If you brake like I do ... there is this still small voice inside that says ... "Yep, you destroyed all four. Get them replaced." So, I took out a small loan ... and, had him fix all four brakes. Was it expensive? For me, yes. But, his pricing was better than every other shop I called. And, I Yelp and Good A LOT -- pricing matters. The team finished the job and I was off to work. Okay, people give them a full day to get your service done ... you know they have to get the parts ordered, get the parts delivered, and then put the parts on the car. But, I have to say the 5-star review was well deserved. Great job, guys! Glad you accepted by silver car. ;) -My$0.02.

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Gene McCafferty's Automotive Services - autorepair - Updated October 2026

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