I HIGHLY DO NOT RECOMMEND GOING HERE. I took my car here for a repair a about 2 years ago and it was the single most horrible car service I've ever had. I'm finally writing this review so that people know what's up with this place. They will take advantage of you and lie about what's wrong with your car and keep BS'ing you to get you to pay for repairs you didnt want without fixing the problem you were there for.
[1st time going to the shop] I had my car towed to FW motorsports to have it diagnosed back in May, 2015. When I got there I talked to Paul who is the owner. I told him about the problem and he told me I had rod knock (which I suspected). He first told me $5,500 to fix the problem which was to rebuild my engine and I said I'd think about it.
[2nd time going to the shop] I came back to sign the paper work and gave him the deposit. He gave me a written quote for around $6,600 which was more than the original price we discussed. He told me that would cover everything and any unforeseen expenses. He also told me that the repair doesnt come with a warranty (BIG mistake on my end, that alone says a lot about this shop) but If I ever hear or notice anything that doesnt sound right, I could bring it back to the shop and he'd take care of it. He told me it would take a month to finish.
After a month past, July, I called the shop to get an update on my car. Paul said it would be done the following week and he'd call me. A week past and I never got a call from him. I called him the following day and he would say the same thing, "it would be done next week and I'll call you." This went on for almost another month. I felt like he didn't really care at all and just brushed me off. I was very patient but I didn't get my car back until almost 2 months.
[3rd time going to the shop] when I went to pick up my car, the estimate totaled closer to $7,000. He added another $200-$400 cost to repair/replace something else without not telling me. I was fine with this at the time because I just wanted my car repaired the right way, I didn't mind paying a little extra.
About 2 days after I got my car back, my car started idling rough. My tachometer would idle erratically. I called Paul and told him the problem.
[4th time going to the shop] Paul took a look at it and he told me it was the alternator. He told me he'd fix it for $500, i said no and replaced it myself but it didn't fix the problem.
2 weeks after getting my car back, my engine started knocking again.
[5th time going to the shop] I told Paul the rough idle and that it started knocking again. I dipped my car off, he called me later that day saying he tested it, this time he said the rough idle was due to a leak in the mass airflow sensor and this would fix it. I had the repair done, he charged me about $200 but it didn't fix the problem at all.
[6th time going to the shop] I picked up my car after replacing the airflow sensor and my cold air intake. When I got to the shop, I asked him if he fixed the erratic/rough idling and he told me, "well, the car didn't die on me." And as for the knocking, he couldn't explain it. So he charged me for a repair that didn't fix the idling problem and I don't think he even diagnose the knocking problem.
When I realized he's going to keep BSing me, I finally reported him to BAR and we reached an agreement to give me a partial refund and that he'd take the engine apart once again to see what's wrong with my car and why it's knocking. I got a partial refund but ended up not taking my car back to the shop because by this time I didn't trust him with my car at all and I didn't want to get my car back and have him say it's going to cost this much and have him mess it up even more.
Paul has BAD customer service skills but at the time I didn't really care as long as my car was repaired and repaired right which I didn't get.
When I reported him to BAR, they had me take it to a 3 other shops to get it diagnosed and all the shops said pretty much the same thing, they found that the knocking was coming from the 3rd cylinder and it's the shops fault for not catching the problem and fixing it because they had the engine apart, they should have known or looked at it more closes and it should be knocking right after it was just rebuilt.
I have since found better shops around town that cost much less, that are trustworthy and do the job right.
Please do not take your car here and save your money, time and headache. This shop needs to be thoroughly investigated on their practicess. read more