TERRIBLE. Ordered a turkey egg and cheese. They never put the turkey on the grill. Cheese was not melted. Egg was not hot. All around bad sandwich. Well at least the apple juice was cold. Will not be going back. I would give zero stars but I can't. read more

Clean food preparation area and offers tables to sit at to enjoy your acquired noshes. Vibrant inside currently decorated for Valentines Day. (Can't go wrong treating for coffee and breakfast sandwiches..hint hint). Excellent service by counter staff who will listen to personal preferences to customize your order offering coffee, hot chocolate, tea, fresh bagels, and sandwiches. I love the smells of fresh baked bialys, bagels, coffee cakes, and rolls. Bonus points they had retro music aka music I know playing. Coffee seems to be a happy medium brew. read more

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Ordered the Titan today, absolutely delicious. Been going here for 26 years. Call in your order so u don't have to wait. They get busy.

My best friend brought me here while I was visiting Jersey. This place is so cute! Bagel shops aren't a big thing where I'm from but this place is better than any sandwich shop near me. The staff were great and the bagels are bangin and the prices are great! I feel like I got a legit NJ experience when I visited. I would absolutely come back again when I'm in the area. read more

Gem's Bagels - Vegetarian Bagel Sandwich with Chicken added - Bagels Near Me - Middletown, New Jersey

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Great prices, and absolutely darling staff with big hearts! Called in for a pickup order and had to run on foot before the store closed because of car troubles. Got there and the doors were locked but the staff let me in to pay anyway! Manager is a total sweetheart. Absolutely worth a visit read more

I am personally always a fan of this place. The Middletown location is my favorite, Great staff and very fast no matter how busy they are. The bagels are always hot and fresh. I typically will go first thing in the morning. read more

Gem's Bagels - Bacon egg and cheese - Bagels Near Me - Middletown, New Jersey

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Try to avoid. I was on my way to work and stopped in to grab a bagel. Saw that there were only 3 people on line ahead of me and that the line would move. Fifteen minutes later, I had two people ahead of me and was not even acknowledged. Only two people were working in the store. I wanted to give them the benefit of the doubt and asked if someone called out and was told rudely no, so I walked out. If you work for a living or even if you are going somewhere, avoid this Gem's unless you want to be late. read more

My go to bagel place for 8 years now, specially this location. Food is always phenomenal, bagels are always fresh! Good pricing. Staff is so friendly, always get me in and out fast. Parking on the weekends can be tough but obviously expected, even with all of the spots and street parking, they're just that good! Weekdays can always get a spot. Would definitely recommend this spot!!! read more

This particular Gem's which is less than a block away from my house is very disappointing. We just moved here. We were very excited to try it out. The first time we went we LOVED it!! We went back the next day and I ordered what is titled on there bagel window inside as something of 'Cheese Eggable' I said 'Cheese Egg Bagel' because I am not local and the day before I wasn't corrected or anything. So the worker who was different that day said "it's just a cheese bagel, it's not made with egg" and she wasn't nice about it either. So I tried to point out what it says on the title because it says 'egg' and that's confusing and she said "it's just cheese" and was very rude about it and didn't even want to hear me point out how its titled there, she argued with me and I admit I fumbled with my words because I'm trying to pronounce the weird title of 'cheese eggable' and explain why I ordered it that way. She wasn't even willing to listen or respond to that or show any professionalism. So this particular bagel is actually the Asiago Bagel. First off, you really need to title it as that. Because if you order online it is not 'cheese bagel or 'cheese eggable' it's that; so once again it validates my point of someone who is working there who is extremely rude and correcting a customer and says the wrong name again. Just because Asiago is cheese; if you're going to be that particular with people ordering from you, that are not familiar with your names, then call it the exact name always. For a customer who is not local or familiar with Gem's, it's really unfair and bad service. Shame on you! I did learn from this experience I like Gem's a lot but it's very unfortunate I would NEVER go back into the one by my house for being embarrassed and mistreated by the service. You should never correct your customers in a harsh way, let them explain and if there is a misunderstanding, be willing to correct it even if it includes a bagel that has multiple names. And truthfully, the nature to an item that has multiple names then it's going to be known by more than one, all the more reason not to correct but be willing to communicate and explain the item professionally. read more

Who doesn't like bagels? Especially if you're from Jersey. While I have certainly found wider selections of bagels, Gem's delivers consistent, quality bagels and sandwiches across their locations. If you are headed to Sandy Hook, passing by the area, or just looking for a good breakfast - make sure Gem's is the first place you go. They might also be the only place you end up visiting for breakfast. Nothing beats their classic pork roll egg and cheese on a bagel, toasted of course. I've been at places that make you wait forever too but they seem to have the art of breakfast sandwiches down to a science which is why they have been so successful across Monmouth County. If you get a chance on your second visit, go back for one of their specialty sandwiches. I personally enjoyed their Raritan Rocket from the Hazlet location - named for their local High School. What are you waiting for? Go! read more

Decided to give this place another try after about 10 years. Now I remember why I stayed away. The most flavorless, driest bagel I ever had in my life. Not even egg, with salt, pepper and Ketchup could help it. Fool me once, Fool me twice- I won't get fooled again!!! read more

Terrible customer service with outrageous prices. Won't let customers use bathroom "due to Covid." There is no state mandate to close off bathrooms (especially in a restaurant) because of Covid. Was told by employee "I don't make the rules." There was a better way to address that. To add insult to my injury, my toasted bagel with butter cost $5.75 because is was a "special" bagel. Complete rip off! read more

Not a great experience. The 2 women behind the counter can't mutlitask and are kinda rude. I ordered a bagel sandwaich and because they have no system the guy who ordered after me got the last of them. Then she tries to justify it. Mind you it's 930am and they have barely any bagels. Wouldn't go back read more

They were extremely busy, but service was extremely fast. I got a plain bagel with cream cheese, can't go wrong, right? Dead wrong. The bagel was like one you'd get at a grocery store. Hard and just bleh. The cream cheese, although I'm sure it was fresh based on how busy they were, tasted like it was on the verge of going bad. Not somewhere that I will return to. read more

I had originally tried Gem's Bagel in Hazlet and thought it was pretty good. So I was happy when a Gem's Bagel was opening closer to where I live. However, after trying it a few times and having a hard time finding the business on google and yelp, I quickly realized that it might not be the same chain. The first two times I tried this place, the bagels were just ok. Seemed a bit stale but I figured maybe I went at an off time or got an old batch. So 3rd time's supposed to be a charm right? Nope, this last time I went, again the bagels were hard and stale (at 9am) and this time as I was having my microwaved bagel (since it was the only way to salvage it), I found a long blond strand of hair that was baked into the bagel. Neither my husband or I have blond hair nor is it a hair that just landed on it. It's full on baked into it. Needless to say, i'll be driving out to Red Bank to my original favorite bagel spot (Atlantic bagel) and avoid this place. read more

Gem's Bagels - Hair baked in bagel - Bagels Near Me - Middletown, New Jersey

The staff are very friendly! Breakfast potatoes are good, along with the Irishman wrap. Would get it again. Have gotten other food here, chicken salad was good. It is pricey. read more

Stale bagels and cheese that doesn't taste like cheese. Go to any other bagel joint in the area. Wouldn't take much to bring the standards up here. Just use good products. I keep stopping in because it's convenient my daughter finally noted "every time we come here you don't like it". read more

Just overall experience is not the best or not the worst. The taste is alright, not amazing or not bad. Pretty expensive you are looking around almost 4 dollar easily for a bagel with cream cheese. read more

Gems is truly a gem. My wife and I order from them every Sunday and recently they forgot to include something in our order. We Called to let them know and the owner (i think) came himself to drop off the missed item. Excellent food (best pork roll and cheese in central NJ if you ask me l), even better customer service. read more

Hard nasty bagels. 3 times ive gotten a rock hard bagel from them in the morning. I seeiously almost broke my teeth. I refuse to eat there anymore. read more

Decent bagels, highway robbery prices. They make a decent bagel. I prefer their other locations more. This one is just convenient when I'm headed in a certain direction. However, the pricing is insane. $2.40 for a bagel with cream cheese? If I was in Manhattan this wouldn't be a bad price. No, if I was in Manhattan this would still be on the higher end of prices. Maybe it's because the bus stop is right next to them. read more

My kids can't go a whole week without a stop at Gems in Belford. We always receive the best service and our food is always fresh! A great place for breakfast and lunch. read more

Three weekends in a row, three wrong orders. How hard is it to get two bagels and a sandwich order right? I never had a problem pre Gems, but now it's like no one cares. I am officially done, so sad. read more

Great place to get a breakfast sandwich. I always get the egg and cheese with turkey bacon on a roll with salt and pepper. They get it right every time! read more

This is really not about the food-which was OK --egg sandwiches and drinks. What was not good was the lack of cleanliness in the place-the bathroom was disgusting! That bathroom had not been clean in awhile-floor and toilet disgusting-mirror so dirty you couldn't see yourself. If I had looked around before eating I would never have eaten here. EVERY table was dirty-EVERY table. 9:30 Sunday morning. Not crowded. I wiped down the table. But if I had seen the bathroom first I would have left. read more

Good enough bagels but total rip off. BEWARE of using a credit card. They charge a 4% convenience fee against credit card policy. No more convenient than paying cash. Charging a percentage of sale. 4% people! If you have a cash back credit card you still lose. read more

my review really is cero, nada stars....decent bagels, prices are insane. the rainbow bagel is $4.50 w^/*t#? really??? i wouldn't mind the ripoff prices but the service sucks!!! i give them 100 stars for the worse service ever. repedly mess the orders up, perhaps if they work instead of chating to each others this wouldn't be a problem. please go to holmdel bagels, great bagels and great great service. read more