Tweaked my back and in bad pain. Not long wait, got a shot, prescriptions, then sent on my way…read more Feeling better in 30 min!

If I could rate this facility as NO stars, I would . The front desk staff is less than incompetent…read moreand extremely rude. I called with a question and she took nearly 9 minutes of my time to transfer me around and then finally provide me an answer that should have taken less than one minute while treating me in a snotty manner. The last time I had an encounter here was for a broken foot. Upon arrival ,they made me fill out all of the paperwork and then told me the provider had left for the day and all they could do was let me speak to a nurse. This place is such a joke. I will NEVER waste my time here again!!!

I went in to get my eyebrow checked out since it's pierced and had a bump. The student came in with…read moreno doctor, I told her listen it doesn't hurt but it could be an irritation bump so don't press too hard because you will make it worse. She pushed it as hard as she could nonstop until it started hurting, after I told her to stop, doctor came in for 5 minutes to tell me no he wasn't going to culture it due to it becoming red after the student did what I told her not to do, they did nothing to help and charged me 100 bucks to make my eye way worse then when I started.

"Two words. Don't fall."…read more That was the doctor's response during a medical gathering to an audience member who asked for his advice on the most important thing to do for a healthy life into senior years. But fall I did last week and it was a doozy on a hard tile floor. Jaw, neck, knee, foot all needed attention but I dawdled 24 hours hoping things would look better the next day. Alas, they were worse and to avoid ER waits...waits...waits...waits...you know what I'm talking about, I went into urgent care. As medical appointments go for the purpose at hand this could not have been a better one. I was pretty certain nothing was broken but I wasn't sure why my strategy of ice, elevation, nsaids had not created a better outcome but a worse one 24 hours post event and now not being able to stand on the damaged leg and with ample bruising on face and neck I guess I was looking for diagnosis and direction. I have had since college a CNS disease in which falls can be part of the evolution and having had two prior in different decades that did result in fractures, I knew this was different for the damage done. Check in was quick and easy, the nurse who saw me first was professional and kind, the PA who saw me second was thorough, professional and kind. The imaging he ordered of XRays for knee and foot and CT for facial bones could be done on site and the techs who did it were professional. Radiology results were returned in short order and more discussion with PA about diagnosis and path forward . All good. I hope you will never have a need for urgent care but if you do, based on my experience this is a good choice.

I love our little hospital with big quality care. I feel like I am walking into my private doctors…read moreoffice. All the staff makes it a point to know who I am. They are aware of my previous treatments. Feels so homey. Today I went in for an MRI. They have a super new machine that is not nearly as intimidating. Much bigger and so much quieter. Since I am slightly claustrophobic they offered to put me in feet first. It was perfect. THANK YOU VALOR STAFF

Would not recommend for urgent care or any other reason. I live in Emmett, so it was convenient to…read moretake my son in for a strep test after him being sick and getting worse over the course of a week. We saw Dr. Roy - and since strep was negative and due to other symptoms, it was said he has Mono. The doctor wrote a note for my son to miss two weeks of school, but when my son asked if he could still go to basketball if he felt up to it - the doctor told him yes! Go support his team! What?! That is crazy to me - especially since he wrote the opposite on the chart notes. My son continued to get worse - typical Mono symptoms. I called in Friday morning to see if the doctor may be able to prescribe steroids (this can help with extremely sore and swollen throat) and was told I would get a call from the doctor. At 1:30pm I called back fearing that the pharmacy would close and he would have to suffer the weekend. The lady on the phone at 1:30 asked a few more questions and stated that the doctor may be able to get him the steroids, or a mouth rinse that could help the symptoms, and that the primary physician on staff would be calling me soon. I waited all day - no call. Now I'm back at a different Urgent care in Star - and when I called Valor this morning - the lady said the doctor never planned to call- that I would have needed to bring my son back in yesterday. I would have done that if the person I spoke with told me that!! They do not have the patients best interest, cannot give accurate information, and should not be in business if they cannot give patients the correct information. Drive over the hill to get better care.

This place is the absolute worst customer service ever. If you called, ask about your appointment…read moreor book appointment be prepared to be on hold 45 minutes plus every single time I've called. I have a simple question about insurance 20 3040 minutes on hold I'm leaving my doctor and going somewhere else bye-bye Primary Health you guys are locked into the 90s. You can't schedule anything online. You have to call and wait on hold hold hold hold!

I just came in to see Brian Cey and I had an appointment but the front desk staff was on the phone…read moreand the other helping a patient and in the back they no showed me even though I was on time at my appointment. They said the dr had to leave for an appointment. Which is BS because why would he even schedule me if he had an appointment himself he doesn't know how long our appointment would take. Also they tried to say I didn't make my appointment time because I needed to be 15 minutes earlier than my appointment time. I was here exactly at my appointment time. This place is gone downhill, I see why it's a revolving door or doctors coming and going.. even they don't stick

Excellent, welcoming care! From the receptionist to the back office staff, to the care provider,…read moreall were friendly and made my little visit pleasant.

Had a medical situation where we needed to be seen immediately to establish care so that we could…read moresee a specialist right away. We were able to get an appointment with the NP, Mindy. We were on a very tight schedule to get the paperwork we needed and make it to another appointment with the specialist in Meridian. There were some insurance requirements that were holding it up and almost made it impossible to get to both doctors offices, but between Mindy, Sophia and Zayra, we got exactly what we needed right on time. I've never met office staff who were so nice and accommodating and caring. On top of that, Mindy was fantastic, took care of us, didn't push and got us exactly what we needed. Thank you!

I've been going here for almost 5 years and really like Dr. Smith and always deal with friendly…read moreoffice staff. Somewhat recently they posted a sign in the front that if you're coming in for your wellness check and you address anything other than what the wellness check covers, you will be charged for an additional appointment. I came in for my wellness check and because I'm very healthy, Dr. Smith and I spent most of the appointment chatting, which is fine- bloodwork is great, I'm feeling fine, no issues. BUT, because I asked if he could write me a prescription for Imitrex because I get migraines a couple times a year and like to have medication on hand, I get charged for an additional appointment. The reason was that this was a new prescription. We never discussed how to treat migraines, what causes them, how to prevent them... no, this was just a straight up "Can you write me a prescription?". Because I have not met my deductible, my now "free" wellness check has turned into a $325 dollar visit. I got charged for an extra 30 minute appointment when most of my time with the doctor was shooting the breeze. I also ended up being charged for lab work that last year was not charged because it was included in the "free" wellness check. They must've decided to tag the bloodwork into the "extra" appointment I was charged for, not the wellness check. I called the office about this and they ran it by the person who deciphers chart notes and decides what gets charged. I explained everything like I just did above. The result was that, No, I have to pay the $325. No scruples and pure greed. I am so angry.

If you want to know why I am leaving a one-star review, just read Stacy J's review from June 12,…read more2026. It happened to me as well. Only difference is I got caught answering a question, versus asking one, that "wasn't covered" while at my annual preventive appointment. That mistake cost me $238, instead of $0, because I answered a question that the doctor asked me that evidently isn't a question covered under the "preventive" scope of the appointment. Let Stacy J's and my reviews be a warning. Inform the doctor you only want to discuss items covered under the "preventive" scope of the visit and nothing else. Hope that helps.

I went there today. I did check the Google to make sure it wasn't busy first and I got in really…read morefast. They were very good service. Brittanee is the one that assisted me. She was very good.

Except for the miscommunication on pharmacy on my last visit, this facility is top notch in my…read morebook. Staff is always friendly, courteous, and professional. I've had a couple of visits here since they opened, and I am glad that they are close to my home for non emergency needs. Don't believe I've ever waited longer than 20 minutes to get in, but it all depends on how busy and who's more in need! Always be "patient" at any urgent care, as they do their best to accommodate many. Would highly recommend here for care should you ever need it.

Thank you, to everybody at the Ontario Valley Family Health Care Clinics. That includes dentistry…read morestaff, as well as the doctors, nurses, and receptionists. I have yet to have a bad experience here. When they call to remind you of appointments, they leave detailed messages for you. If your doctor is unavailable due to a tight schedule, they have walk-in appointments available. It's nice because all of my records are in the same building. I can always hear a note of positivity in the operators voice when I call to schedule appointments. Thank VFHC, for taking good care of me and always ensure I leave with peace of mind, and all of my questions answered. I would recommend this location to family.

Too bad I can't give zero stars. My daughter had an urgent care visit 2 years ago and we presented…read moreinsurance information at the time of the visit. a few months later we keep receiving bills from them. We contacted them several times to submit our insurance and still keep getting bills. 2 years later they put us in collections. I come to find out the reason our insurance denied the claim is because they had my member card and not my daughters. This could have been a simple fix, but now that it has beed 2 years my insurance denied the claim. Long story short, this "business" would just harass you and give you attitude when you are trying to pay a simple bill rather then do the work of figure out what the problem is. Stay far away!

Lady at the front desk was so sweet! Nurse and NP were very kind and knowledgeable too! Helped me…read moreget in and out and answered all my questions! Recommend this place even if you don't have an appt, just walk in!

This was my second visit to Primary Health in the span of 3 days. Nothing dramatic... just for a…read moreflu shot for myself. A little late in the season, but accomplished nonetheless. I came to this location last year for my flu shot as well, and both times were very easy. They already had my records and my insurance was current. They did not have to collect a co-pay so check-in was a breeze. There was two other people waiting and they were called back quickly. I waited about 7-8 minutes. The waiting room is a very typical set-up. Uncomfortable (but nice and wide) chairs, a random cooking show on the TV and an assortment of magazines. My oldest kiddo accompanied me (for hand holding during the shot, of course) and she was pretty jazzed about the double water fountain. So there you go. A very nice nurse took me in back and the whole thing lasted about 30 seconds! :) I prefer to get my flu shot from a nurse, rather than at the pharmacy and I've had great experiences at PH!

Ann and Brianna are efficient, friendly, and knowledgeable. I needed the flu shot and a TB test. I…read morewas in and out of the clinic in about 10 minutes even with filling all my paperwork out. They made it a smooth and seamless experience. Thanks so much! ***I had to go to the other Overland location to get my COVID vaccine. Matt was also super friendly, efficient, and did a great job administering the vaccine. Very happy with the care at both locations.***