We hired Gem City Petsitting for in-home pet sitting services and paid directly. We also paid an additional $200 specifically for house cleaning.
When we returned home, the condition of our house and the care provided to our animals did not match what was agreed upon. We had provided very detailed written instructions in advance covering care routines and expectations.
Issues we found upon arrival (documented with photos and timestamps) included:
Dog feces and urine in multiple rooms
Litter boxes not maintained, with waste on the floor
Pets not secured according to written instructions when the sitters left
Outdoor bathroom access not cleared after snowfall despite a shovel being available
Trash left full and trash left in the driveway
Wet laundry left in the dryer
Floors, beds, and surfaces not properly cleaned
Arrival times also did not align with what was communicated, which affected care routines.
We attempted to address these concerns directly but were unable to reach a resolution that aligned with the services paid for. Based on our experience, we would not recommend this business. read more