I have used this company to service the heating and air condition units they installed. I have always been extremely happy with the service provided until today. ( 9/30/26) The tech was his usual efficient self, However there was a second man with him that didn't seem to be doing anything so I asked his function. He explained he was from sales. I should have known I was about to be charged something extra. Since he found nothing to correct on the units the tech was servicing, he looked bout the room and zeroed in on the the hot water tank. He explained the ring on the top was "loose". I let him know i was fine with the service the tank provided and had no plans to fix for the sake of fixing since his explanation for the rig was poor. When I received the follow up paperwork there was an estimate for a $3,050 hot water tank replacement all filled out. This is a scare tactic he led me to think I could have a major problem with the tank . In the future I will not allow a second service man to come inside especially if they are from sales. I am very disappointed in this tactic. If the company is sending someone from sales they should inform the homeowner when the appointment is made or at least when they call the confirm arrival. I just felt doubled teamed and let down when I got the email. NOT NICE ! read more