Hugh came out and quoted a job for me and got it scheduled as soon as he could once all parts had…read morearrived. His crew showed up did the install, cleaned up everything, were polite and informative. Even the secretary was helpful and kind! I was so impressed with their work. Getting good workers these days in the trades is not easy but his crew did awesome. We have had no problems with our new unit (it's been 5 months now) and couldn't be happier with the results! Thank you Shagovac Heating and Cooling for the quick service, painless install, and quality product! Highly recommend!

I had them replace my decades old Trane furnace and AC with a new Carrier system. They did an…read moreexcellent install. New equipment works great and all their work was top notch and professionally done. HVAC is not rocket science but a correct install ( vacuum lines , purge and braze then charge ) is VERY important for a good running system with longevity. Cut corners or do a half arsed install and even the best equipment will fail. You are paying for something that you want to last for decades and it needs to be done right no matter who is doing it.

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

BTU came out on a Sunday and fixed my leaking A/C unit for a very reasonable price. Pete was great…read moretoo! He was courteous, efficient, and offered some helpful tips for maintaining my furnace better. I was so impressed by their service that I enrolled in their maintenance program, which also seems like a good deal. Great customer service at a great price! Highly recommend BTU Comfort Solutions.

We have been clients of Bay Heating since moving to the West Side ten years ago. We have always…read morebeen impressed with the knowledge and professionalism of the staff. When our 22 year old furnace died on a particularly cold Sunday, Bay sent a tech out within a couple of hours to have a look. When we determined that a replacement was the best option, Bay moved around some existing appointments to have us prioritized and within a few days we were up and running. Highly recommended!!! Thanks to Chris for getting us set up and scheduled. The install crew of Shawn, Jerry, and Tawnee were prompt, professional, and knowledgeable. They also really appeared to enjoy their work and working together, and that goes a long way too. We'd also like to thank Jose for his many years of help. He has also worked on the HVAC of many of our neighbors and is a bit of a legend on our street.

Waited two weeks for a professional to come out and give me a quote, they quoted me $7000 for…read moresomething that I could install myself for $2000 couldn't wait for them to leave after they gave me a quote ... potential customers beware I told the guy who came out and gave me a quote all I needed was air-conditioning in my attic. He quoted me $7000. I showed him a $400 unit on Amazon and asked him if he could install this one he laughed and said no.

Excellent and high quality installation. I needed to replace a 30-40 old gas furnace. Many…read morefriends recommended Bryan and Sun. The salesman was extremely honest and explained the pros and cons of various types of heaters. He's an hvac technician knew exactly what I needed and the installation specifications. The owners strive honesty of sales. Rheem is a highly rated brand. The installers were extremely polite and did an excellent and highly quality installation, including a chimney liner, excellent wiring dressing, venting and plenum installation. The cost was very fair and reasonable. I highly recommend them. I'm overwhelmed with the quality installation.

Just talking to Pat was enough to keep them coming out. I explained in detail what repairs were…read moredone on my furnace in 2025, and he kept talking about red flags. Who cares who did work on it before? Come out and do your own diagnostics on it before you repair it. He acted like I was not telling him the truth or something, Mr. know-it-all, except how to communicate with customers. This was an emergency because we didn't have heat, and he only cared about red flags!? Just come out and fix it. Very difficult to work with. He would ask me a question, then cut me off when I tried to answer.

Clint and Marcus were tremendous. Our furnace went out recently on a freezing Friday evening. I…read morecalled them because their hours said they were still open -- and sure enough they answered, and had technicians at our house within an hour. As it turns out we just had a faulty thermostat. They were honest and thorough to make sure everything was working, and priced fairly for an "emergency" visit. 100% recommend. We will use them for ongoing maintenance and wellness checks, as we have two other furnaces in our house.

Fabulous service! Our furnace went out on a Friday evening and they came immediately to fix it.read more

Technicians were amazing and service was very reasonable! Baz has always taken care of me over the…read moreyears!

So grateful for the referral . They came right away to…read moreinspect my AC unit and repaired on the spot . Jamille (friendly) on the phone, answers/gets back to you FAST . My tech was Matt and he was awesome, very professional and knew what he was doing . 5 Star service--Two thumbs up . The price was reasonable.

Professional, knowledgeable and dependable. Gregg and his…read moreteam are amazing and I am grateful that they are serving our community. Have had them service my home but more recently i called to help my widowed neighbor. She had another larger local company -had no heat in the home (she is 80 years old). They told her repairs would take a week estimate over a $1,000.00 plus the initial cost of $180.00 and it was bitterly cold. Thats when I called Kris at FM. Gregg came out same afternoon (end of day Friday) fully assessed the issue, fixed it and didn't leave till she was warm and safe. He even took the time to explain all work being done and encouraged her to watch him work. Needless to say she didn't need the service/part the other technician proposed. I can't say enough about their integrity and honesty. Not easy to find these days. If I could I would leave them more than the allowed 5 stars!

Greg and Jackson are fantastic to work with. Greg, as the owner of this company is very honest and…read morefair. He answers all your questions and makes sure that you have a full understanding of what needs to be done and why. We had our whole HVAC system replaced this past summer and we hadn't had air-conditioning for five years so this was a long time coming. Greg and Jackson did a fabulous job. They were neat, filled us in on everything about our new system, and made sure that moving forward if we had any questions to just contact the office. I cannot say this enough, bit is so nice to work with a local company that is customer focused. Greg is phenomenal at what he does and I would never consider going with anyone else.

I have been dealing with this company for decades. They have always given prompt service and their…read moreprices are very competitive. I am currently in the process of having a new furnace and air-conditioning system installed and they are doing a great job. I would highly recommend them and their services based on my experience. Richard...Amherst OH

The technician got to my house quickly and got my Boiler Furnace working, technician very…read moreknowledgable and helpful. Chuck was my technician and would highly recommend him.