I highly recommend this business. From the great customer service both from the office and the…read moreknowledgeable Tech who came out to handle my heating issue, 5 stars!

We had an issue with our toilet. I was given a quote of 800 dollars to fix the toilet and 1000…read moredollars to replace the toilet. After the toilet had been replaced. I priced the toilet at toto plumbing supply and the cost of the toilet was less than 400 dollars. The plumbers were at my home for 2hrs and 5 minutes. The work was done properly and the workers were pleasant and professional; however, my wife and I felt the plumbers were more interested in generating income than having a longterm relationship with a satisfied customer. The charge to replace the toilet was about 300 dollars per hour. We felt that the fee was excessive.

CJ was extremely professional and helpful. He personally kept me in the loop as to what was…read morehappening.

Smylie One has been servicing our early 90s house for 10+ yrs. We bought the and learned many of…read morethe Furnace and AC parts & mechanicals were shoddy /builder grade & out of warranty. Smylie One has helped us balance new equipment purchases with quality Furnace /AC equipment and performs routine 6 mos checkups to change filters, humidifier panels & chk equipment performance. I'm on well water and even had them install a tankless/on-demand water heater to save energy costs & conserve water use. The company conducts regular training to keep its techs up on the latest equipment, parts and repair processes. I'm a huge fan & recommend Smylie One highly!

My new faucet had been leaking for two days. I called on a Sunday night, and already had a…read moretechnician come out today on a Monday. Jared worked so hard and tried patiently to fix the faucet that was only two months old. This faucet was defective! A new faucet should arrive at the end of the week. Until then, I don't have dripping water. There are many companies out there. I am so impressed with Auburn: quick response, professionalism, careful work. This company will get my future business!

Joel was extremely helpful in identifying things about our furnace and air conditioning system that…read morewe didn't know about or understand. He was efficient, explained everything, answered our questions with honesty and thoughtfulness. The visit was not at all costly and more than worth the help he gave us. Fabulous value! In a world where some take advantage of the elderly, he is the opposite in giving sound advice and options. I will request him again the next time and recommend him to all local family and friends!

just had a boiler replacement from them. They were quick to come out and do a quote and install…read morethank you very much.

From the owner: Nolan Maintenance has been serving Geauga, Lake and Cuyahoga Counties for over 60 years. Nolan…read moreMaintenance is a full service plumbing and HVAC contractor service, specializing in all plumbing, heating, and air conditioning services. We are family owned & operated, along with being licensed, bonded, and insured for your safety. We service homeowners in the Geauga, Lake and Cuyahog Counties. Nolan Maintenance offers emergency services for all your plumbing repair, heating, and air conditioning needs. We accept all major credit cards and have been in good standing with the Better Business Bureau since 2000. Call for great service today! License #48035 License #27224

We contracted with Mark Cannella to do an energy inspection of our home. The process identified…read moreseveral things to be done to improve efficiency. We then contracted with his company to do the work. He in turn hired a sub-contractor, Dan Farizel, to do the work. They did most of it, apparently well, and we paid them. However, they promised to complete one small task in the coming weeks. Months have gone by and they never did the work. Furthermore, neither Mark nor Dan will respond to me phone calls or email.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

* * * * * PERSONAL PROPERTY STOLEN * * * * *…read more Long story short, personal items of low monetary but immeasurable sentimental value were stolen from my home. The opportunity to return the items anonymously without repercussion was extended, but my items have not been returned. * * * * * PERSONAL PROPERTY STOLEN * * * * * The work that was completed was done well enough. They even went above and beyond to work with my existing antiquated utilities. The mess left behind was no worse than that of other tradesmen I have hired (dust, greasy fingerprints, bootprints, etc). One of the men took one of my kitchen towels and used it as a rag without asking. It was then left balled up on the floor. I didn't even bother calling to complain about this, but in retrospect...* * * * This may have been a tactic to draw my attention away from the shelf where my personal belongings were stolen from.* * * * If you hire this company, get the full names of ALL of the workers who will be in your home. Google them before letting them in. If your gut tells you not to let them in, do not let them in. Do not take your eyes off them for a second. Do not allow one worker to distract you while the other(s) are unattended. If possible, place cameras, even around items of no/low value, kids' toys, knick-knacks, etc, even if they are too high up to reach normally. If you do not have video cameras, take before pictures of any room they have access to. Do not allow them to remove trash/debris from your home. Insist that they leave any garbage bags behind and check them thoroughly before throwing them away yourself. Take inventory of your belongings immediately. Record and photograph anything odd, even if it isn't something you would usually bother complaining about. If anything has gone missing, NO MATTER HOW LOW IN VALUE, file a police report. What we cannot prove as individuals, we can prove with a paper trail. Help prevent this from happening to someone else!!! * * * * * PERSONAL PROPERTY STOLEN * * * * *

Had a extremely good experience. The technician arrived on time, quickly recognized the plumbing…read moreproblem, and defined the restore procedure really. The work turned into performed efficaciously, and the whole lot has been working properly considering. The most effective purpose I'm giving 4 stars in place of 5 is due to the fact the pricing felt a chunk excessive. Still, the exceptional and professionalism made it well worth it. Would clearly name them again for destiny plumbing needs.

Way overpriced. We needed our dehumidifier to be replaced. We were charged $4,000 for the product…read moreand installation. We have a 1200 square foot home.

Always professional courteous and reliable their technicians are knowledgeable and their work is…read moreimpeccable.