I went in Tuesday afternoon, 6/1/10 about 3pm & there was A SCARY, NUMBER TAKING LONG WAIT. The receptionists were friendly & the wait wasn't unbearable. I WAS EXTREMELY SURPRISED BY THE NICE WELL MANNERED MAN THAT HELPED ME. I've done customer svc for many years (15+?)too. Im hard to impress that way. Im sorry i dont remember his name though... Brice maybe? but anyways he made adding collision coverage & vehicle inspection very pleasant. I've done business in the past with GEICO and wasn't always pleased but i remember when they were at the IBM building with Desire as the receptionist. She & the office view (overlooking ala moana beach) was WAY OVER THE TOP! : ) read more

Have been with Geico for 10years now. service has actually been quite good. The app is actually quite excellent, and they paid immediately for two accidents/claims when others hit my vehicles, and recovered the returned my deductibles. Rates have been reasonable. read more

Was told on a wednesday someone was going to call me. Waited til tuesday, (1 week) called Geico. Was told again someone will call me. My adjustor Audra Watanabe called, gave me an excuse that they needed more information from my neice, but no one called her until I called them. Found out the field adjustor, Gerald is investigating. He did contact my neice. He called me back and told me they are trying to resolve this and it went back to Audra. I called to speak to Audra, who was busy, so her team assistant didn't hear her name well. Told me they are waiting for a supervisor approval.Then I was told Audra will call me by the end of the day. This was friday. So the accudent happened on 03/05/2019. The appraisal was on 03/06/2019. Today is the 18th. I did not get a call. If you pay for services but are not rendered those services in a timely and professional manner. Then its time to move on. If you want your car to be fixed don't get Geico. They don't keep their word and apologies mean nothing when nothing is being done. I don't get paid to get after other people to do their job. read more

I've had GEICO ever since I started driving. They are always quick, efficient and friendly. My tires were slashed and they followed up on it right away. I was offered roadside assistance, vehicle rental and repairs. I'm glad I stuck with them and would definitely recommend this company! read more

Fantastic customer service by Mallorie!! I just signed up for my homeowners insurance in less than ten minutes (also receiving an additional discount on my car insurance). It was a very easy process and their rates are great. If you live in a condo that requires you to obtain HO6 coverage I highly recommend Geico!!!! read more

Aloha , I love the company . There is one think to improve Geico does not do Business car insurance so I had to end up with some other small insurance which charges me to much and are not able to get you enroll in auto pay ( it might be due to business partners) . I find that not cool since we got year 2015. I hope it helps. read more

Geico makes a bad situation easy to deal with. My car's windows got smashed, and my rep made sure to get it fixed quickly and convienently. By this afternoon, my car will be fixed, like this never happened. I appreciated the effort in finding a place with an immediate opening, and i didnt have to do anything. Easy breezy. read more

Very polite staff especially their claims department but procedure at the reception desk is absolutely ridiculous. Had to pull a number and wait to pickup something that was waiting for me at their front desk. When my number was called it didn't even take a minute. Waste of a ticket and time. read more

READ THIS BEFORE DECIDING TO GO WITH GEICO OR EVEN CONTINUE PURCHASING INSURANCE FROM GEICO. 15 min. CAN SAVE YOU 15%, BUT THAT 15% WAS MY COLLISION COVERAGE WITHOUT MY CONSENT. (I know its long but I and people I know have had repeated issues with Geico Insurance) Situation: Recently I was going through the process of selling my truck. Mind you, at this point I had full liability and collision coverage. I had then bought a used bmw. I called Geico up and explained that I needed my new car added on to my existing policy and that I would keep the coverage on my truck until I sold it. At this point complete liability and collision coverage is on both cars (as requested by me). I sold my truck and then called Geico and had it removed from my policy. I was issued a new quote for now only having the bmw on my policy. I received temporary cards through email, and then latter physical cards in the mail (no invoice or other documents). Accident: A few months later the unthinkable happens and a lady stops in front of me on the freeway and I couldn't avoid her. No injures, no airbags, and my car is still drivable. I wait for the police report and then roll my car back home. I call Geico up to file my claim. What the Geico rep told me was that, I had liability so all the damages to the other car are covered but I DID NOT have collision coverage so the damages to my car were not covered at all. I immediately questioned the rep. How could I not have collision coverage? I have had it on my policy the entire time I've been with Geico. The rep then proceeded to brush me off by saying that it was my responsibility to check what my coverage was. Granted I will accept a level of responsibility for my own policy, but when I verbally made the request over the phone I made to request or gave no consent to change or alter my existing policy, nor did I ever sign for or change polices with Geico. Solution (if any): So my cousin is an actual attorney for Geico so I called him up. He then pointed my in the direction of the claims investigators. I'm thankful for the help my cousin gave but I was bounced around from investigator to manager to supervisor, until I realized that everyone I talked to try to find out why my policy changed without my consent or notice was handed down a decision from at least three supervisors up and had no interest in trying to understand my situation. I requested any relevant documents they had and was DENIED until I talked to the investigators supervisor who agreed to send them over. At this point Geico has repeatedly told me that they will not take any responsability for my situation nor admit or even acknowledge that a mistake was made in forming my policy. So now I'm in the process of fixing the car myself plus some out of pocket body work. My faith in Geico has been shattered despite how helpful or cheerful their reps might seem. Geico in my and several other of my friends and families experiences have been completely disappointing when it comes to providing any assurance in the time of need. There are many other Insurance companies out there that actually care about their clients and I am extremely confident that I and anyone I know will live safe and assured Without Geico. read more

I didn't have my insurance policy through this Geico office but I did have one with them for 11 years, and what a fool I've been. After my manufacturer's warranty and Geico's parts coverage expired, I changed my policy to the state's mandatory, minimum requirements to lower the cost thinking I was getting a good rate from someone I've been with for so long. Stayed with that policy for about 5-6 years thinking Geico was treating me right. When Geico raised my premiums for no good reason, and giving me a pretty lame reason why they raised it, I started calling other insurance companies to get quotes. I called three companies and all of them gave me quotes for far better policies than what I had with Geico and all were cheaper. One of them was almost 50% cheaper than Geico's. I was so angry upon hearing this. I will never do business with Geico again. If you have a policy with Geico, I recommend that you immediately call around to at least 2-3 other companies to get quotes and I'm pretty sure you'll get far better prices, and policies, than what Geico is giving you (unless you have a bad driving record). Will never give Geico my business ever again. read more

Worst experience ever. It's sad to say that I am SO glad I am not a geico policy holder. Even more sad that i actually considered it at first and reconsidered switching over to your guys insurance. I've had horrible experience with your adjusters. Your adjusters supervisor's. I had a BRAND NEW Mazda3. Brand stinking new! 2016 right off the lot. Then one of YOUR policy holders runs a stop sign now me and my unborn child have to pay for it!?! How is that fair to me? How is that fair to my son? I get told that I was speeding? When obviously I just came from a dead stop at a stop light! I couldn't reach the speed limit even if I tried to like your policy holder accused me of. I just got off of work. Just found out I was pregnant why in the heck would I risk the life of my baby? My car was in shop for almost 2 months. Now it's been over 2 months since the accident and my car isn't the same. My car is driveable BUT not safe. And this is what I get? This is what I deserve? I took time out of my day to talk to your adjusters. I was nice. I was cooperating as best i could. I call your adjusters supervisor and I get an attitude and I get hung up on? Really? Now I'm being told I have to deal with this? This is my car? No it isn't! Tell me how a brand new car would have squeaking suspension. Poor body work. Brakes that are not working properly and squeak. Air bag light that turns on while I'm driving. There is absolutely no power now, I need to have the gas pedal to the floor to even reach a 55meh speed limit on the highway. My transmission isn't right. My engine is rattling and vibrating. Tell me how any of this is normal? Tell me how it's safe. read more

GEICO is our car insurer and Rhonda, our adjuster helped us resolve our claim quickly and made us feel like she cared throughout the process. Our car got stolen. It was horrible. Right off the bat, she expressed sympathy and asked about how we were doing. She handles every question with a quick and complete response. We are grateful for her service and that our claim was resolved as quickly and with as least hassles as possible. Thank you GEICO and the Hawaii office! Great service! read more

15 Minutes MAY save you the 15% in car insurance, but you lose 100% of you mind when having to deal with such an insidious, insulting and heinous company. To make it worse, having to deal with claims adjuster Lon Recamara is about as painstakingly dreadful as trying to get through the DMV on your lunch break. Lon was ridiculous in his work and is lucky to tire me out with arguments that I wasn't able to do anything more regretful. I dread having to deal with GEICO because of Lon Racamara and I can no longer stand the commercials - which I used to think were witty and creative, are now a reminder of Lon Racamara's INCOMPETENCE. I feel I got screwed from my brand new car and I now am left with doubt in my mind as to whether I can survive another crash. I fear driving sometimes because of this bastard. Lon Racamara is insulting, an ingrate and an imbecile. If I ever have to deal with him EVER again, it would be too soon. From our very first conversations, Lon Racamara had the BALLS to state that my car would not lose it's value after a crash... either HE thinks I am intellectually inept or he is incredibly mentally delayed. WHY I suffered the 6 weeks of deceit from him? I will never understand. WHY did it take 6 weeks to repair my car after HE said it was a minor crash? Minor = 6 weeks?? WTF?? He failed to total my car, smashed two weeks after I bought it ...In the end this moron approved spending +$12,000 on repairing a $16,000 car... Who does this numb-nutts think he work for? My GAP insurance? Because the GAP insurance I paid for was the only party that didn't have to pay for anything... Lon Racamara is a TARD. read more

Until recent, I thought insurance companies were on top of their jobs in holding unbiased inspection to rightfully aid insured or those of who are involved in the incident. What we have here is an accident that is pretty obvious but also filled with bunch of BS. On a casual Sunday, a driver is hit from the behind by a vehicle who tried to rush into their next destination. Upon the incident, the passenger from the vehicle which caused the accident quickly called their neighbor or friend from the neighborhood. Geico took the person as a witness and totally went against our incident that for some reason, now we became the person who hit their car which "just happened to be stopped" Very unbiased, insured and verified as they say. I am all-in for trusting their company, never. And what's funnier? we were on an one lane street. They claim that the street is in fact a two lane. I asked them if they have checked the street. It is ONE LANE and has no division which makes it a two lane. And they said, "hold on, let me google it." Then they went on the google maps to check the lanes. They say we are positioned too far on the left of that lane that we've given the other vehicle chance to slip by and fit. WOW really? so if i ever find a space in someone else's lane, i can just butt in horizontally? great thinking. And you make it sound like our car's small. Unfortunately, we have a giant car, oh yeh, the other guy has a giant one as well. Now the person who created all this problem is putting a claim on our insurance. Thanks Geico! you are the bestest xoxo. oh. I wanted to give a 0 star, But the auto damage adjuster was very friendly fellow (no sarcasm here). Couldn't help to give a star for him. oh wait.. i was kind of forced to. read more

BEWARE! BEWARE! BEWARE!! If you get into a vehicle accident with a GEICO insured driver be prepared to be declared the guilty party whether or not you caused the accident. My son was side swiped on the H1 by a Lexus driven by driver Kevin. My son had to follow him several hundred feet, flash his high beam, and honked his horn 2x to get Kevin to pull over and stop. Kevin admitted blame, apologized, said he drifted off ( fell asleep?). My son, never been involved in an accident, was shocked, and dazed. Kevin knew what the procedure was after getting involved in an accident bc he told my son and my son's friend that he was involved in 2 accidents previous. Really!? This boy is only 20 yrs old! I filed a report w my insurance being that the car is registered under my name. My insurance agent placed a 3 way conference call with Geico. The following day, Megan, Claims Examiner for Geico, Kapiolani branch, did a PHONE interview w myself, and several minutes with my son. My son was very truthful w his accounts of the accident. :50mins after the call from Megan, I received an email stating,"Based on the information we have at this time, we do not believe that our insured is legally liable for your damages....... GEICO must deny liability for your damages." WHAT!? My son was side swiped, the young man admitted blame, but did his story change? Megan performed her investigation on the PHONE, never sent an adjuster to examine either vehicles, never saw the pics my son took of both vehicles, did not interview either my son's passenger or the Lexus' passenger but yet made a determination within 50 mins that my son was at fault. BTW, Kevin never took pics of the damaged cars. Luckily my son did, unfortunately, to no avail! We filed a claim w our insurance and you would think that if you drove a Lexus, was involved in an accident and wasn't at fault, a call to your insurance agent would be immediate. GEICO was not notified, no claim filed for the Lexus and GEICO was not aware of the accident until my agent called. Livid with the instant decision of fault by Megan, GEICO Claims Examiner, I was very anxious to get an explanation of the rush decision. DON'T BOTHER! Their decision is written in stone! As I spoke of my concern w the rush decision all I heard on the other line were keyboard strokes. I had to ask if she was still on the line and her response was, " Is there anything else you would like to add?" WHAT!? I wasn't making a report! I called to have a conversation to get an answer to my question on how an important decision on an accident can be done w/in :50mins! Don't bother asking to speak to a supervisor also. Thinking maybe I can have a conversation w someone who isn't "typing", I requested to be transferred to Liability Supervisor Steve. However, his monotone speech and with the disinterest in my concern I viewed it as very unprofessional and an exact example of the employee who he supervises. I do have an appointment to meet with their adjuster 5 days from today! I had to request for the appointment since a physical investigation was, again, NOT required by Examiner Megan to make her determination. I guess I am still hopeful that the direction and angle of the damage would be proof that my son was side swiped, and the victim. Bottom line: call 911 and request for a police officer to report to the scene of the accident no matter how minor/ small. 2nd and most important, avoid being involved in an accident w a GEICO insured driver! If your insurance is other than GEICO you are already declared the guilty party even if your were/are the victim! Please note that my comments are only in reference to the Kapiolani Blvd. GEICO office, and interactions were w Megan and Steve. read more

Well Geico, has gotten so big, that they need to fail. Geico is more concerned about their profits than doing the right thing. I just spent an hour on hold, to get a live person that could not help me; then was to connect me to the right department for my Homeowners policy, to get a voicemail that says we are closed. Then disconnected. WOW. Time to change legislative policy and make insurance voluntary and protect us from these big corporations. We need to protect the regular folks from people like Mr. Buffet. Mandated insurance gives way to corruption. Insurance companies seem to know how to NOT pay for what they should be paying for. They deny claims without any consequences, so when you have a claim watch out! Too much profit for these Greedy insurance companies. Time to change policy. He is Not a smart man, just a scammer, bribing (I mean lobbying) his way into legislative change for the benefit of himself and his companies. Insurance companies scam us all the time. If I could give zero stars I would. read more

They're nice until you get injured! Then the red tape they put you through so they can delay paying any of your medical bills defies their own guideline as to what works in a timely manner to get you healed. Do not trust these jerks! I have learned they have the worst reputation for not paying beside State Farm. They are more interested in not paying anything out then they are interested in you getting better. Liars, liars, not on your side. They will drive you crazy with their ludicrous tactics! Stay away from this auto insurance company! read more

How is this place considered one of the top insurance agencies in hawaii but only had one office location? Once my six month insurance is up, I'm switching insurance companies. There have been one too many inconsistencies that I have experienced with this company and I'm fed up with it. read more

Switched my vehicle insurance to Geico 7 months ago. For months 1-6, I paid one rate. Month 7-12,my rate was raised by $120 or 20/month. Geico never informed me that my rate was going to be raised. I called the 800# and the customer service rep told me that they couldn't tell me why it was being raised. I feel like I was suckered into a low rate only to be scammed once in. read more

Took my new BMW to the dealership because a foreign object hit the a/c condenser and it needed to be replaced. Sent the repair bill to Geico and they said that BMW charged me too much for the repair and they would have only authorized a dollar amount just under my deductible for the repair so they will not pay anything to me at all. They wanted me to take it to a shop in Kalihi and have the repair work done. You think I would do that for my new BMW. They also wanted me to drive around town with no a/c until I could get the repair quote from another repair shop other than BMW. As a result of this poor service, I will cancel my policy with Geico which I have had for years and go with another insurance company. If this is the way they treat long time policy holders, I would recommend that you avoid them. Be careful. Mahalo. read more

Spoke with a horrible customer service representative. Worst experience with Geico. One simple request turned into something far more difficult. read more

Im beyond disatisfied with the management runned here at GEICO. I know how Customer Service works and as far as Im aware, the rep. that assisted me with a very important billing issue gone incorrect is all due to poor management. Im no manager, but I know an effective and proficient one when I first speak to one. I didnt receive any notice to any possible issue with my policy. I was given incorrect info. from their rep as far as the month they stated they didnt receive payment when they shouldve and at this point after checking with my bank, payment had gone through. So, when a concern and an important one at that is brought to management and they cant seem to understand or take care of the issue correctly and as best and professional as possible, it is clear to see why reviews by past and no longer ever again policy holders give GEICO a bad name...because their management sucks. This one star rate is for the customer service received by the csr's only. Thank you GEICO, I always new First Insurance and State Farms much better. read more

beware! if you are involved in an accident and its the other party's fault and they have GEICO, you are in for a surprise. Geico will ignore you and not follow up on you. They will not pay for your damages even though its not your fault. read more

If I could give the no stars I would. I will never use Geico again!!!! We were with them for 8 years when we had a very minor fender bender, #1 they never informed us about a claim, and two we had accident forgiveness which they did NOT APPLY, my rates shot up and now my record after 8 years is tarnished, we shopped around and found an insurance that covers home and auto for 300.00 less every six months. Shop around people! read more

So this review is more towards the office/building/services rather than the actual insurance itself. I came in here one time just to settle some business with my geico insurance in person. In regards to the actual location, I feel that it is kinda tricky because even though it says it is on Kapiolani Blvd. technically it is not. Technically, the office and building location is right in between Kapiolani Blvd. and Kawaiahao St. The entrance is technically on Curtis St. I had to drive around a couple times to figure it out so that was kinda a hassle. I think they have their own parking structure but I guess there is also street parking. If you park in the structure then I do believe that they validate. The office is on the third floor, room 300. If you want to talk to a representative then you will have to wait for a while. The waiting area is kinda nice. When you get called in, you get to see were all of the local representatives handle business so I guess that is pretty cool too. read more

I would give them negative stars if I could..... Geico is knowingly allowing a business to continue to function even though they know all the problems we have had with the business. I was told by HPD and DCCA that only the insurance company can press charges. Geico does not care because they did not have to pay more to have someone else complete the repairs. It's no wonder more and more people take matters into their own hands because companies like Geico sit back and do nothing. Do you really want to do business with a company like this that refuses to step forward and help. NO CUSTOMER SERVICES!!! USE AT YOUR OWN RISK!!!! I hope that others that lose money to this shop will find out and file against Geico. They did not stand up and stopped it when they should have...... read more

Terrible! An awful company to deal with! They are not able to handle any sort of claims and string you along to allow them time to only cover themselves and not the customer/insured. They will screw you!!!! read more

I really enjoyed the fast & friendly service provided by the Honolulu Geico team! My dad's vehicle was recently totaled and I was helping him out with the insurance work since English is his second language. Of course, me being a clueless girl when it comes to car insurance, claims and everything else about cars, I was totally lost on where to start with everything. The medical adjuster on my dad's case, Daniel, was awesome. I had so many questions and he answered each one! The claims adjuster assigned, Kim, was great as well. She was so understanding, patient & helpful. She really made things easier for my parents and I. We also got our check in the mail quickly and it was pretty close to the kbb. read more

I am very happy with my insurance as my cost goes down every year. I've had other auto insurances and Geico has been the best so far. Not only do they offer the best rates but they offer roadside assistance for a very reasonable price! I would highly recommend them for auto insurance. read more

Absolutely worst insurance company ever!!!! I had a flat tire and sat on the side of the road for well over an hour before a tow truck arrived. Once they got there, I was told that I had to pay for the tow up front and would be reimbursed at a later time. A few months past by and my girlfriend who also has Geico requested roadside assistance and 3 hours later, after being told that the ETA is 1 hour, still hasn't arrived. We just paid $102 for AAA. Road assistance for Geico suckssssssss!!!! read more

Geico undermined my 7/5/2018 loss so much so that the claim they paid was $721.13 but the true amount of damages were $3,157.61 by 3 body shops. There (the body shop) range was $3,100-$3,600. My car was deserving to be made whole and properly painted correctly. My confidence level is Geico is null. Tim Dayton and his minions need to learn how to make people whole. Customer satisfaction & feeling that you were treated fairly from a claim is so critical. I was made whole by a outside party responsible for the loss. However, GEICO underestimated my intelligences. Next time a lawyer will be involved. There home offices in Washington DC should take note. They didn't care. I had the last laugh knowing I was right and Geico played Candy Land with me by not affording a accurate loss payout. They gave me some hand money, wanted me to go away. Boy, they don't know me too well. Stupid is as stupid does. One day, they will screw someone and it will be more than $721. Only thing that is positive about Geico is my rate. Policy isn't worth the paper it was written on. read more

GEICO will try to low ball car repair as low as possible even trying to endanger your life or family lives in danger.I never got into an accident which was my fault for the past 20+ years as far as I can remember or ever gotten any citations ,well one day someone rear ended me and damaged my rear fender and bumper.I took my car for an estimate at one of their designated repair shops for a low ball estimate using inferior after market junk parts or salvaged parts from a junkyard.I decided to take my car to my auto shop of my choice using factory authorized parts and the estimate almost doubled ,so GEICO refused to pay for proper parts ,I know they could care less if you get hit at the same spot a second time that the integrity of the damaged repair will be compromised,The estimator Nick has no conscience about peoples lives well you know what karma is a bitch ,someday he will get his in a horrific car accident and see how he feels. read more

Been with Geico for over 10 years and I continuously receive nothing but great service and products. I have my home and car insurance through you, and wouldn't think of looking elsewhere for insurance. Thank you! read more

Two days ago someone hit my vehicle. I am so pleased with the service they have provided thus far that I had to post a review before my vehicle gets picked up by a towing company in a few minutes. With children to shuttle to school etc my main concern was getting a rental so I can take my children to school etc....Unfortunately the accident happened in the late afternoon on a Saturday and by then the rentals were closed. I had to wait until Monday morning to pick up my rental from Enterprise but that was okay. Jason the Auto Damage Adjuster called while I was waiting for my rental to be cleaned came to my home within an hour and a half of speaking to him( he arrived about 1130 a.m.). He was great and provided excellent service. He forwarded my info to the towing department in Georgia to schedule a pick up and the company will be here in a few minutes( right now its 1:00p.m.). My 3 and 4 year old children were in the vehicle with me and Geico recommended I purchase new carseats for them which they will reimburse me once I send in the invoice. Accidents happen thats life but knowing I have Geico is relief. Carseats and seatbelts work people buckle up! read more

PLEASE!!!! Stay away from this company! I insured several cars over the years from them, but whem my 2011 Chrysler Concorde was totaled in an accident - they refused to pay (even though I have full coverage) because I had lent my car to my friend, and was parking it in her garage. She used it sporadically when she was in town. The accident happened on Nov 29, and on Dec 8th, I gave her the car (for free) signing the title over to her. Now GEICO says that I transferred ownership before the accident, so the car was not covered. I transferred ownership, according to them, because I intended to sell her the car, even though in my statement to GEICO, I made it perfectly clear that I always intended on retaining ownership of the car. Nonetheless, they are able to divine my intent, and to such an incredible degree of accuracy, that they can pinpoint a date (which they just pulled out of a hat). So I've paid my premiums faithfully, but when I park my car somewhere safe, they decide I've transferred ownership. Thanks, GEICO, for ruining Christmas!!! I only wish they had negative stars. I'm taking my Toyota away from GEICO, and all future cars will go somewhere else as well. read more

In 2016, while I was a college student, I was hit by an SUV from behind while I was riding a sisters moped. I suffered road rash, a concussion and bruising. The driver came out cursing and threatening me while I was on the ground covered in blood, claiming I "came out of nowhere". He later apologized and asked if I had a boyfriend or cousin who would come after him to beat him up for what he did to me. The ambulance suggested I go to the hospital but I couldn't afford the trip. The cops issued no tickets. The moped was obviously uninsured. The other driver has Geico. The driver's front bumper sustained damage due to the impact with my body and the moped. I declined to pay for a brand new bumper for this grifter due to the nature of the accident, additionally Hawaii is a no fault state which means everyone takes care of their own damages. Instead of doing this, the driver and Geico took this case to this collections agency. I was harassed by an anonymous phone number for days, it was so bad that I would cry every time the phone rang and I was afraid to leave the house. I was working as a hostess at a restaurant making minimum wage, a full time student with no family assistance, and was struggling to pay for my saimin and rent. No way I could afford this grown man's $1,200 bumper. Mind you he has a great job at a prominent resort on island. I sent a cease and desist letter. The harassment stopped and I assumed it was taken care of. I even had contact with Geico where they apologized. A year and a half later I was served court documents at work. I lost the case because the placement of the damages. There was a dent in front and on the side of the front bumper and PONO VENTURES argued that i rammed into the side of his car, which isn't even close to how this collision went. I owed collections $1800 instead of the original $1200 for just the bumper. I Instead of contacting me to COLLECT, like they were supposed to (as is the nature of their COLLECTIONS business) they decided to ignore my emails and garnish my wages. They have taken 25% of my already small income. I have had to leave my home and move in with my parents on the mainland. I have sold all my valuable belongings on Craigslist and if not for my parents I would be homeless. I just want everyone to know what kind of lying scummy company this is that represents aggressive money hungry maniacs and takes advantage of financially distressed victims. I have tried every avenue to get some sort of justice but now, I have already paid $1,600 of what I "owe" so monetary justice isn't an option anymore. At least I want someone to see this and understand the evil that exists on the beautiful island I can no longer call home. read more

Got rear ended last month. The police were called by the person who rear ended me, but he did not file a report because Hawaii is a no fault state and he said our insurance companies would just sort it out. He asked the person who hit me if she admitted fault and she took responsibility and agreed to pay damages in front of both me and the officer. We exchanged information and took pictures of damage to both my car and hers. Afterwards, Geico, her insurance company, reached out to me admitted fault on behalf of their client and agreed to pay damages and set up an appointment for an estimate of damages.I went to that appointment and and the Geico adjustor gave me a copy of the estimate report he made and had me set up an appointment for repairs. At first I was impressed with Geico and thought they had done a better job of taking care of me than my own insurance. I even thought about switching over, but after my insurance contacted them they denied their client was ever in an accident with me I no longer see Geico as a reputable business that can trusted to do what's right or keep their word. Now I question what their intentions in reaching out to me after the accident to cover my damages. read more

Regarding car insurance I go with GEICO due to the rates for coverage. I was with USAA for 20 years when a friend told me that GEICO was cheaper with same coverage. Recently my car was hit from behind and total loss. Called GEICO from the scene and started a claim. Called them back within 2 hours to complete my claims process and while I was on the phone with them Enterprise rent a car was calling me about picking me up to get my rental. (The rental I got was a 2017 Ford Hybrid ) Within 3 hours of the accident I had a claim submitted, had my rental car, and later that day the claims adjuster got back to me and told me he went to the tow yard and gave me the status of my car and when to expect the check. The customer service was awesome and they were right on everything immediately. Made me feel like I was their only client :). I would urge anyone with other car insurance to compare their rates and coverage with GEICO because when I made comparisons and called around even the other insurance agents were surprised with the rates for coverage offered. read more

If I could give them no stars, I absolutely would! My car was vandalized; cracked windshield, dented/scratched front bumper, and another scratch on back bumper. I met with an insurance adjuster who was filling in from out of state (since our kaua'i adjuster was on maternity leave). Little to my knowledge, the Hawaii SUPERVISOR, Bill Harwood, was also present at the time of my vehicles inspection. Who may I add, never introduced himself. HOW FUCKING UNPROFESSIONAL. After surveying my vehicle, I was told due to the placement of the damages, I would have to file 2 separate claims; one for the front end, and one for the back because the damages didn't relate to the scenario they came up with IN THEIR HEAD, of how the incident occurred! Ridiculous! Vandalism has no rhyme or reason, and for them to treat me and my situation as a joke is inexcusable! I am soooooo disappointed with these people and their customer service. I will NEVER recommend this insurance company and I plan to switch companies ASAP. read more

Geico sucks. I was basically rear ended by someone who drove through a stop sign, and Geico found me to be 100% liable. When I asked them if they went to the site of the accident to look around, they said no. When I asked them if they contacted the property management of the parking garage to see if video tapes were available, they said no. This is a thorough "investigation?" This is laziness and incompetence. It was basically my word against the other persons. They chose the other persons. Geico is supposed to work on my behalf, forcing the other person to prove their story. Instead, they questioned me the whole time and made like the burden of proof was on me! Total morons working over there. The damage to my $65,000 BMW was $400. The damage to the other person's POS 1988 Nissan was probably less than $200. The only reason I went to Geico for help instead of just throwing $200 bucks in the face of the retard that hit me and telling her to get lost was because it wasn't my fault! Geico picks the cases that are worth investing in and the ones like mine that are not worth their time they just pay the other person off and tell people like me to go f*** myself. Find someone else to insure you, you'll be happier when you need it. read more