I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

U'ilani is wonderful to work with! She was communicative, quick to respond and gave good advice. I…read morewould highly recommend her for anyone's insurance needs.

Just wanted to stop in to say thank you to Josh my adjuster who was so friendly such a pleasure to…read morework with and I really enjoyed talking with him. He made this experience with Advanced auto collision very smooth and easy. Thank you and you are a people person and keep smiling! Thank you Advanced Auto collision honolulu!

Look elsewhere for insurance. October 2024, I was in the market for auto & renters. I was very…read morespecific about what I needed for renters insurance, was told it was something they offered. When I received the documents in the mail, I found it was NOT what I requested. I called to cancel the policies. I just received a renewal notice for the renters insurance. Come to find they only canceled the auto, and not the renters. I emailed for them to confirm cancelation of both policies, received a reply that I had to call their office. So I called...and was transferred to Assurant. I responded to prompts on the phone, what seemed like endless button pushing...only to receive a message that the office is closed.

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Whenever I have a question about our policy or claims, Kirk and Steve are always there willingly to…read moreanswer any of my concerns. If I request anything, they respond immediately. Besides being informative and efficient, they are always very pleasant and nice. I highly recommend them if you're looking for a good insurance agent and staff.

Kirk Paterson is one of the most knowledgeable insurance agents I've ever worked with. He took the…read moretime to explain every detail of my homeowners policy and made sure I fully understood my coverage options. His customer service is outstanding, and he responds quickly anytime I have a question. I feel very confident knowing my home is protected with Kirk and Allstate.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.

I am in the auto collision side and I also have FICOH as my personal policy too…read more I have to say as the collision repaired, FICOH will pay to take care of your car being repaired correctly. Although my policy rates has been increasing its the fact that cars are getting expensive to repair due to the ADAS systems. I always recommend my clients to FICOH if they want quality coverage. You pay a little more than the Lizard but there's no comparison to coverage. FICOH doesn't use AM parts ( JUNK IMITATION PARTS) FICOH only uses OEM (ORIGINAL EQUIPMENT MANUFACTURER). INSURANCE IS TO MAKE YOU WHOLE AND THAT'S WHAT FICOH PAYS FOR!!!!

nobody answers the phone, ever. This has been going on for…read moredays. I realize they're having computer issues, but I would think you would be able to call them.

Worst company ever! I had full coverage and they continued to denie my claims and use me to pay for…read moreall their investigations. I've never had to deal with this kind of negligence with any other insurance company. I picked Island Incurance because they were local however they aren't available after business hours. With reimbursement and deductibles for everything you would have to be rich to use them for coverage. One adjuster Cynthia argued on the phone and laughed at me. The supervisor Victor refuses to lose to me and thinks this is his personal war. The most unethical fraudulent way to conduct business. Do not use Island Insurance and if you deal with Cynthia or Superviosr Victor be ready to be picked apart to the core and given as least help as possible. These people are against you not there to help and provide a service

My entire experience from start to finish with island insurance was incredibly unpleasant and…read morepretty infuriating. The agent I was assigned to was Nicole Gray. She must be their top employee if all they care about is avoiding communication and avoiding paying for ANYTHING. Thank goodness for Capri who did everything she could to help me several times. My car was hit on 12/5. I didn't get a call back from Island Insurance until 12/29, but not from Nicole herself. Island Insurance called the auto body shop but not me. My car didn't get into an auto body shop until 1/15. Island Insurance called Enterprise but not me. When I showed up to pick up a rental car at Enterprise, I was surprised to see Nicole put me in the tiniest car possible....I drive a pick up truck. The Enterprise agent was confused and upset FOR me and they confirmed that I should be put in a car comparable to the one I drive regularly. When I called Island Insurance I definitely knew better than to call Nicole directly (because it was a month later and still, 0 communication from her) so I called the main line and someone named Nicky picked up. Not sure if that is also Nicole Gray. Nicki didn't wait for me to speak but instead talked over me, ignored my concerns and rushed me off the phone. Enterprise took over the call and was able to advocate for me to get into a comparable car. Nicky was unhappy with being challenged and prioritized scolding, patronizing and reporting the agent over using that energy to help her clients. She spent more time scolding this poor girl than she did trying to help me LOL Nicole did send me an email of information I already knew from having to call everyone myself. She ended the email with the typical "if you have any questions". Well I did have questions, I sent an email back. My BABY was in her carseat during the accident. The company I bought the carseat from told me verbatim that my carseat needs to be replaced and it is no longer safe. I mentioned that in my email on 1/8. It is 2/20 and I still have not heard back from her. It is awesome to know that on top of the horrible experience and service from Island Insurance, they also don't care about the safety of babies.