We found just the car we were looking for and the Lexus team from the top down made the experience…read moreamazing. Herman, Jennifer and Tom are all the best in the business we could not be happier.

hernan is my guy! buying experience was always felt like smart decision. helpful financial…read moresuggestion. treated us like family.

Came in for my buddy to test drive cars, and ended up leaving with a car myself ha. The team at…read moreAudi Steven's Creek is great especially Winnie. She was able to find a car that I feel like she knew that I'd love and was very patient with my buddy and myself. Couldn't have been happier with the outcome or the staff. The new(er) renovations to the building are also very nice.

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws…read more This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again.

Arkady was highly recommended, even so our experience exceeded all expectations. We got a full…read moreservice and assistance with securing our first lease within 2-3 weeks of arriving to the US. We got the car make and model we wanted, a competitive lease price and help negotiating with the insurance companies since we only had international licenses to start with. Highly recommended! and we will definitely come back for our future cars.

I've written about Arkady before. He is worth every penny spent. We've been going through him for…read moreyears and will continue to do so. He's responsive and knows the car business very well. Lani

I bought a 2026 Crosstrek from Alelie and I realized I never had the chance to properly recognize…read moreher for helping us again the second time. Alelie was just as wonderful, helpful, and patient as she was with our first purchase. She truly made the whole experience easy and comfortable for us. Elias and I really appreciate all of her help and the great service she provided. It means a lot to know we had someone we were familiar with working with us again. We appreciate Alelie for all of her help and would be honored to have her help us another time, if needed.

Peyman Shahni made buying my Subaru such a stress free and actually enjoyable experience. He was…read morefriendly, patient, and knowledgeable. It shouldn't be the exception, but I really appreciated him speaking directly with me and not my husband. I highly recommend working with him. I also want to shout out Tony So and the Subaru Love Encore program (a complimentary follow-up appointment offered to new Subaru owners and lessees to review vehicle features, customize settings, and answer any questions that arose after purchase). Tony walked me through all the bells and whistles and taught me so much about my new wheels. Going for a short drive rather than just pointing to the controls really made a big difference.

I went in for a service estimate on getting my smashed side view mirror fixed. Alex Anderson was…read morethe best; he was easy to talk to, explained everything clearly, had a positive vibe, and extremely helpful.

Rod Lejat is the man. Was very easy to work with and we left very happy with a great deal! Very…read morenice, friendly, and very helpful helping us find the exact car we want and explain the buying process. Rod is the guy you want to help you. We are very happy to have purchased this car here!

professional experience dealership offered a great deal on car purchase. Sells reps Lucy was very…read morehelpful with questions that I had which made me and my wife comfortable and confident with or purchase. Thank you

I purchased a 2023 Chevrolet Trailblazer in August -2023 n After 200 Miles I did Return - N This…read moreis the 2023 Chevrolet Trailblazer EUV Bolt with Now 27;000 Plus miles I want to Return for Trade In of Best n Newest Electric Van! See you soon!

I had an amazing experience with this dealership, and I think it has a lot to do with the…read moreprofessionalism of Saul Pimentel-Hernandez. He went in for a test-drive with me, was very honest about the possible issues with the car that I test-drove (BMW 320i) and immediately identified my needs -- in fact, he offered me to look at another car that I ended up buying (2016' Diesel BMW X3). It's such a game changer when the salesperson is also a great human. Highly recommend. And the car's great!

Would avoid at all cost. It was a horrible experience. I have been dealing with them for 3 years. I…read morewent to purchase my car before the lease expired and I had an appointment, but nothing was organized. No one seemed to know what was going on, and I was asked to buy a car 5 times in 20 minutes. Worse, a $1,000 "service fee" was embedded into my payoff amount without ever being disclosed. When I caught it and they alluded to "m "my numbers were wrong" and this was the correct payoff. Only problem, is that I had the correct payoff from my BMW app. I then politely asked to have it removed, I was refused. That's a devious, disgraceful way to do business. On top of that, this payoff had been discussed for weeks, and no one told me to bring a cashier's check, so I couldn't even complete it. I ended up buying the car on my own in order to not waste anymore of my time and not give them any business.

We were looking for a low milage reliable car in the 9-10 yo range for our college aged daughter to…read morehave at ASU since public transport there is not much better than in SJ! From the moment we walked in to look at a used Mazda3, to getting the keys, the process was warm, friendly, professional and customer service was outstanding! We were a bit hesitant after we found the place as it is behind another dealer on Stevens Creek and the lot is not "fancy". But we were put at ease by Ximena who stopped what she was doing (closing another sale) to greet us and quickly got us keys to take the car for a test drive while she finished up with her other client. Because they buy some of these at auction, the car did not have service records which is always iffy, but it did have a clean CarFax as far as accidents go. We asked if we could have our mechanic take a look and they made an appointment for us to pick the car up the next day and take it to his shop. Super honest way to do business and we appreciated it so much! They worked with us on our budget which was pretty set and there was no high pressure sales tactics being used. Ximena was the "chillest" car lot sales person I've ever encountered, I loved it! We are so happy and I've already referred multiple co-workers!

I purchased a vehicle from Pride Motors in July 2026 and two months later, needed to take it to a…read moremechanic after it began making clunking and grinding noises. The mechanic found the rear differential was bad and needed replacing. Additionally, he found three separate leaks and suspected it might have been in an accident. It also needed front brakes. The car requires thousands of dollars in repairs. In the business listing, the owner Farid states "we sell reliable cars." This was not true in my case. If considering purchasing from Pride Motors, do your homework. Read other reviews. If moving forward with a purchase, I highly recommend getting a pre-purchase inspection. I contacted the owner to ask for any kind of help and he offered none. Very disappointing experience.

Dino was very professional throughout the process and answered all questions. Very happy with the…read morepurchase!

I could not be more happy or appreciative of Dino Motors. I…read moream a total amateur at cars. I bought a used Leaf from them. Dino is friendly, patient, on time. And helped me find a charge station to test this EV. The car is excellent, making this positive review easy. Dino is the man I would recommend if a friend or acquaintance asked me car questions or abut availability. This guy is worthy of an office visit even if you aren't in the market. You will like him. Shattered all stereotypes of the sleazy car salesmen. Total positive experience.

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

Dishonest service crew, deceptive advertising, and a disgusted customer…read more I have had exactly three interactions with this service center, and I have left disgusted every single time. The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services--including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda's recommended maintenance schedule. It was a blatant cash grab. The second red flag was in 2024. We went in for basic maintenance and dealt with a service rep trying to trick us into the exact same round of unnecessary brake fluid changes and tire balancing. When we saw through it and refused, she dropped all professionalism and hit us with an incredibly condescending, "Sure, I meannn... it is your car." The final straw was today. I booked an appointment based on a promotional oil change offer they were running. The moment we arrived, the service guy pulled a classic bait-and-switch, claiming that due to "fine print," they actually had to charge us an additional $50+. Maybe it's our fault for not bringing a magnifying glass to read their ads, but I would much rather do business with a service shop that is transparent and honest. This place relies on deception and upselling to make a buck. I absolutely do not recommend anyone use their service. No customer should have to experience this level of disrespect.