If I could give more than five stars, I would. Jennifer Flora is an absolute rockstar. From start…read moreto finish, she made what could have been a stressful, intimidating process feel exciting, seamless, and genuinely enjoyable. Jennifer went above and beyond in every possible way. I honestly wasn't even expecting to get exactly what I wanted, especially knowing these cars have one year waitlists, but she stayed on top of it like a hawk and somehow made it happen. Her professionalism, responsiveness, and attention to detail are unmatched. On top of that, she is incredibly friendly and has the perfect non-pressure approach, which made me feel confident and comfortable every step of the way. I also have to give a huge shoutout to Barry, Carlos, Lei and Farwad, who were all wonderful to work with and truly added to the experience. The entire team made me feel supported, valued, and excited, not just like another transaction. Buying my dream car exceeded every expectation I had, and that is 100 percent thanks to this incredible group. If you're even thinking about purchasing a vehicle, do yourself a favor and work with Jennifer and her team. This is how car buying should feel. Highly, highly recommend.

What a great experience Rudy Sun my Sales Consultant made my vehicle purchase !…read more I had my credit union approval already set to buy my vehicle. All I needed to do is find a vehicle. I searched other dealerships and found no price worthy or the vehicle of my dreams available. Until, I looked on line at Stevens Creek Lexus dealership . I found my vehicle to be in 2 week ETA. As soon as my on line chat ended Rudy Sun called me to see what my interest was. He is so knowledgeable on every aspect of the vehicle. Rudy personality is extraordinary as he is just the most super nice gentleman. He kept in touch with my and offered me to come in and do a test driver on a similar vehicle that was due to arrive. I can tell you the test drive sold me on the spot. A Lexus ES 350 is so smooth on the driving. I was just in heaven. I immediately put my deposit down towards my vehicle to make sure i get his one when it arrives. Rudy made me feel so important as a customer. I felt he was on my side taking care of me. One week later me and my husband came finalize the paperwork and pick up the vehicle. The finance manager was great too. We even bought the extra Lexus Maintenance package. Rudy presented out vehicle inside and with a big RED bow on top !! We were both over the moon happy with Stevens Creek Lexus has provided on our vehicle purchase. Thanks again to Rudy, Finance manager and team

Went for an oil change. $179 for an oil change (synthetic), car wash, and free loaner car is highly…read morecompetitive! The one thing that was disappointing, though, was that the tech reset my tire pressure to 30/28 PSI (front/back), stating this was the Audi recommended pressure, while the recommended pressure is actually 35 PSI front/back. I don't expect a tech the remember the tire pressures for all Audi models, but all it takes is a glance at the sticker when opening the driver's door if you don't know. That shouldn't be happening at a dealership. Yikes! And when I provided this feedback to the service adviser post the visit, I never heard back. Would have expected an apology and offer to rest the pressures to factory recommended.

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws…read more This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again.

It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

I've written about Arkady before. He is worth every penny spent. We've been going through him for…read moreyears and will continue to do so. He's responsive and knows the car business very well. Lani

So far, my experience has been mixed. I found a car that interested me online, submitted the…read morepre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator.

I had a recall for my car. I contacted Capitol Subaru, but they were fully booked. Stevens Creek…read morehad several openings and one within the next hour - so I booked it (Saturday morning). Upon arrival, it was easy. The entrance signage was perfect and user friendly. I was helped by Michael who informed us that my car should be completed by the end of the day. Checking in was easy and he arranged for me to have a complimentary Lyft ride back home. He sent us a text message and it stated to use the text if we have any questions. Unfortunately, there was a communication breakdown. No one called me back on Saturday to tell me the status of my car or that they will be keeping my car overnight. We called and left a message, but no one ever called us back. Sunday, we called and we spoke to Jenny. She apologized for Michael, he had the day off Sunday, she set us up with a loaner car. They kept my car overnight again. Monday, we received an inspection video of my car, that was cool, but it was difficult to hear and understand the mechanic as he did the walk through. Later, Jenny contacted me and informed me that my car was ready for pick up. I wish we had a better experience.

Great customer service. Straight to the point. If you're looking to get a car look for Alex Agudelo!read more

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

Alejandra (Alex) is truly the person to go to if you're looking to purchase your first, second, or…read moreeven third car--she does it all. I bought my first car at 19, and it was truly a blessing to have such a smooth and positive experience. I'm already looking forward to financing future cars with her! Not only did she help me achieve a personal milestone, but she also helped my mom get her dream SUV. Alex goes above and beyond to make the process easy, comfortable, and memorable. If you're looking for someone who genuinely cares and will guide you through the process, I highly recommend working with her. Thank you so much, Alex!

Justin Barrett is another great service advisor. Brought my car in for first 12 months free…read moremaintenance service. He found two recalls that i was not aware about and had those recalls service done at once. Justin kept me informed and updated the estimate of time when my car will be done while I waited in the guests lobby. I appreciate little details in great customer service very much. Thank you Justin.

Shadi Saod made financing my used BMW an absolute breeze…read more I was honestly bracing myself for the usual dealership finance experience -- high-pressure tactics, confusing numbers, and a process that drags on forever. Shadi completely flipped that expectation on its head. From the moment we sat down, he was straightforward, transparent, and genuinely focused on getting me the best deal possible. He walked me through every number clearly, never pushed unnecessary add-ons, and secured me a rate I was genuinely happy with. When it came to warranty options, he gave real, honest suggestions based on what actually made sense for my situation -- not just what would pad the bill. You could tell he knows the car market inside and out, which made the whole conversation feel like talking to someone who's truly in your corner. The whole process was fast, efficient, and refreshingly pressure-free. Shadi's friendliness and expertise made what could've been a stressful experience genuinely enjoyable. If you're financing at Stevens Creek BMW, ask for Shadi by name. He's the kind of finance manager that makes you actually enjoy buying a car -- and that's not something I say lightly. 10/10 experience.

Avoid Ms. Prsicilla as your sales rep at all cost unless you want major inconveniences for…read moreyourself. You have no choice other than to be consulted with Mr. Harres after, make sure you double check your information because they won't. Ask them for everything in hand- inconvenience them because they WILL NOT CARE for you as your representatives. Do your job by actually following up on problems that you caused. Be a decent human being and communicate with your buyer. All they want is a signature. Fake ass people. I haven't gotten my car registration in my name until after my temporary plate expired and then they started begging me to go smog the car for them- which is their job. Chris an assistant was able to help with the process. Horrible first time experience buying a car. I don't expect this BMW to do any better in the future. Would not recommend Peter Pan or Stevens Creek. I would rather drive out the bay and pay more than to deal with these numbnuts.. STOP ASKING FOR 5 STAR REVIEWS IF YOUR SERVICE AINT EVEN 2 STARS. Like ????? What are you expecting? Work done shows who you are. Problems that should be addressed- addressed. Very non-accountable this team.

Great selection. Professional and not pushy. Carvana let us down - stringing us along for a month…read morefor a car that I was trying to purchase for my daughter. In 3 days we got exactly what she needed at Pride Motors.

The first time I stopped in to Pride motors I met Ximena, she was so helpful and honest with me…read more I recently had been looking to buy a used car and I decided to return to here because of how I was treated the first time. The second time I then had the pleasure of meeting Luiz, he helped me with the car I was buying, he took time to talk to me about everything I had questions about I didn't feel pressured or rushed at all, I felt he was honest about the cars conditions. I highly recommend this place if you're looking for honesty and good quality fair priced cars. You won't be disappointed choosing Pride Motors. What a great team of incredible people who all work so well together to take care of their customers. Highly satisfied with my purchase and my overall experience here. Thanks again

I could not be more happy or appreciative of Dino Motors. I…read moream a total amateur at cars. I bought a used Leaf from them. Dino is friendly, patient, on time. And helped me find a charge station to test this EV. The car is excellent, making this positive review easy. Dino is the man I would recommend if a friend or acquaintance asked me car questions or abut availability. This guy is worthy of an office visit even if you aren't in the market. You will like him. Shattered all stereotypes of the sleazy car salesmen. Total positive experience.

Dino was very professional throughout the process and answered all questions. Very happy with the…read morepurchase!

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

I'm a huge fan of Mazda cars, but the service department at Stevens Creek Mazda is a joke. I…read morebrought my 2015 Mazda3 in for the Mazda Connect Class Action Settlement because my display keeps freezing and the touchscreen is totally unresponsive. They confirmed the screen is dead, but then played word games to avoid fixing it. They claimed it's a "lens cover" issue--not a "display" issue--whatever that means. Just so they wouldn't have to honor the settlement. To make it even more ridiculous, they tried to sell me a CarPlay upgrade while standing right in front of a screen they knew didn't work. I texted the Service Manager, Neff Castro, to ask for my diagnostic notes and a real explanation. He's been completely unresponsive. But the part that really pisses me off? I'm still getting automated "special offer" spam from that same phone number. They can't be bothered to reply to my complaint, but they'll keep blowing up my phone for more money. Honestly, just save yourself the headache and go to Oak Tree Mazda instead. I'd rather drive further and not deal with crooks.