I am filing a complaint against Heims Transmission LLC regarding my 2018 Chevy Silverado Z71,…read moredropped off Dec 17, 2025 for a warranty-covered transmission repair. Two weeks later, a third-party inspector approved the work. The repair was completed on Jan 23, 2026, but the shop refuses to submit required documentation (PDF invoices, mileage verification, business license) to the warranty company. The owner stated it may take 1-2 months because he does not handle paperwork and suggested I pressure the warranty company, which is unacceptable and unlawful. The shop is withholding my vehicle, leaving me without transportation in hazardous winter conditions. I have observed the owner driving my truck without permission, which may constitute theft and unauthorized use under Va. Code §§ 18.2-102, 18.2-102.1, and civil conversion under Va. Code § 8.01-234. I have sent multiple complaints, written requests, and legal inquiries, all ignored. This behavior is deliberate, obstructive, and in bad faith, violating both warranty obligations and Virginia law. I request immediate BBB intervention to: Ensure the shop submits all required documentation to the warranty company. Secure the immediate return of my vehicle. Ensure the shop acknowledges legal and civil responsibilities, including potential criminal and civil liability. If the shop continues to withhold my vehicle or refuse compliance, I will escalate to law enforcement, civil litigation, and regulatory authorities. Submitted by: Kenneth Jenkins

Poor service, unprofessional and disappointing. There was hair and clippers left in my car after I…read moresimply came to get my transmission fixed-very nasty. Expect services to take months to complete and expect a damaged car that now needs further repairs. The owner, Jimmy, was inebriated/under the influence. At your own risk, do business with these people.

No joke these guys were lifesavers. Frank was awesome and gave the best customer service I've ever…read morehad dealing with car work. Literally had both household cars become inoperable on the same day. After dealing with the stress of one car failing our other one breaks down as well. Called up these guys and they got us in not only quickly but also was able to do the diagnostics in a short period of time and explained the issues so that anyone could understand the situation. They finished everything in the time frame we needed. Won't be going anywhere else for work. Thanks guys. We owe you!!

I had a very good experience at this shop. Everyone was very professional and friendly and I would…read morehighly recommend this shop to anyone

Dishonest. Went for $100 alignment. They refused and quoted me $4800 of services. Charged me $50…read morefor the quote. Needless to say I left. Next day went to another place and got an alignment for under $100. SMH. I'm so tempted to call the Better Business Bureau.

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.

honest, fair, reasonable, knowledgable and just the best! we have been using this company for over…read more10 yrs and they have never disappointed turn around time is quick and the quality of work is a-1

I took my son's 98 jeep to Hylton's for what I thought would be a major transmission issue. They…read morewere able to diagnose the issue and repair it for a fraction of what I thought it was going to cost. Their honesty, integrity, communication, and knowledge are much appreciated. I will definitely use them for future issues, if needed for any of my vehicles.

This place provides excellent service. The waiting area is clean and inviting. Everyone, from the…read moretime you enter the doors to the time you get your finished car, is professional and friendly and communicates thoroughly and clearly. They even offer a couple of free loaner cars available for you to avoid interruptions in transportation while your vehicle is serviced. This is one place you won't dread going to. Finally, I mechanic shop that I don't dread having to wait at. They return the car in clean condition, and you don't have to worry about them getting cigarette smell or other off doors or filth in your vehicle, which I very much appreciate. They are honest, and there are no surprises. What they say is what they do, and they make sure to explain things in simple terms so that you have no doubts about what was done or what is recommended and when.

Consistently friendly and excellent service, better prices than the dealer for tires and…read moreinstallation.

Poorly managed. They forgot about my vehicle and then instead of prioritizing it, they continued to…read morepush me off day by day. Really unhappy with the service and lack of communication and did not feel valued as a customer.

I recently experienced a transmission failure and took our '09 Civic to River Ridge Automotive &…read moreTransmission for diagnosis and an estimate. That same day Jerry provided a preliminary estimate and since it was for significantly less than I expected, I told him to do the repair. Less than 24 hours later the job was completed at the quoted price and I was ready to roll. I've since put over a thousand miles on the repaired vehicle and it runs as good as new. I have done business with this company over many years with multiple vehicles and have always been 100% satisfied by the quality work, quick turnaround and fair price charged by Jerry and his team at this shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.