great service! Dapne helped with a repair I needed. I was in and out in record time! beautiful…read morestore!

Complete waste of time trying to get two watch bands handled. One he forgot about, the other no…read moreability. Probably one of the laziest business people I have ever met. Glad Neil has a business but what a waste of my time, usually indicative of a lack of skill and ability. A regular Tommy Bahama Update: And I would like to add - he obviously had time to respond to my review but couldn't spare the 10-15 minutes to attach the new B&M strap to my other watch...his response at the store was "maybe today" which made it clear what I could expect... (Glad it wasn't forgotten though...!) Update: Went to another jeweler who fixed the B&M watch in 8 minutes...and didn't even bother to charge me...very gracious. The point here for "Tommy" is if you sit on something for so long, you don't respond with "maybe today", you step up, especially if you are a local business in the Gloucester "community"... Not a capability issue - a willingness one.

I brought them three vintage pieces for repair including one very tricky piece and they did a…read morewonderful job . Professional and pleasant to deal with and very fairly priced for the difficulty of the work . Lots of beautiful pieces for sale as well . A+++

Brought in my mothers large cocktail ring ; with Grahams help and artistry, we redesigned a smaller…read morering around a central stone. He was immensely helpful and the price was fantastic. This shop gives you great value, and their artistry and creativity are unmatched, and totally trustworthy. I will definitely take any jewelry issues I have to them. Thank you Marblehead. Custom Jewelry!

In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

Jerry is simply a lovely man...he handled two watch bands for me one of which involved getting a…read morenew titanium band connected to a high end Ressence watch and the other a mystery B&M conundrum. He handled both with such decency (as nothing is EVER straightforward!) and resolved them. Lovely craftsmanship on the titanium band as it looks contiguous to the watch itself! It's lovely to meet a business owner who cares and is there for his customers. Highly recommend him and his lovely shop!

Years ago he updated a ring for me and he and his wife were so kind and made my ring spectacular…read more Recently we came in with another ring and Jerry is going to work on this ring. To be continued...

Chris is amazing. I came in with an odd request of a necklace with a dagger for my wife. We sat…read moredown for an hour talking about my wife, the reason for the design, the occasion (an anniversary / birthday), and what other pieces of jewelry she has. At the end, we came out with a design that was much better than the very little detail I had in mind. My wife loves it and gets comments on it all the time.

I cannot say enough wonderful things about Chris at Tetreault Jewelers. As a former employee at a…read moredifferent fine jewelry store, I have heard some horrible stories and was nervous to have my ring reset. After hearing the MANY amazing reviews from locals, my sister and I gave Chris a try resetting some jewelry. He went above and beyond for both of us. He was helpful, honest, not pushy, patient, and his work was top notch. My sister lives in Dallas and comes back to Ipswich to do her jewelry shopping she is so impressed. We are fans for life!

It truly was a pleasure to work with Nerissa & Dave. They take a great deal of pride in their work…read moreand it is important to them that your experience is a memorable one! My husband and I are celebrating our 20th wedding anniversary in a couple of months and I was looking to get a new wedding band. Nerissa created a stunning piece that I fell in love with at first sight. If you're looking to make your dreams come true and make it magical and full of love this is the place to truly set your heart on!!!!! Thank you so much!!!!!!

I've purchased lots of beautiful pieces there. They have and also make elegant high end gold…read morejewelry tailored to my desires! Thank you David and Nerissa!

My husband bought a custom gem and setting elsewhere and after being refused by other jewelers-…read moreRainbow saved his day and set my gorgeous engagement ring! Thank you! almost forgot- he also got a beautiful white gold chain there on recommendation from the jeweler- and I have yet to break it (somehow I have terrible luck with breaking all sorts of chains). A+ quality and customer service.

Richard Wright, appraiser 10 Market St, Ipswich , Ma. Rainbow Jewelers, 01938, I was given a one…read morestrand natural pearls. The clasp was different and I did not know how to lock it after dropping the pearls off my neck a couple of times I thought I would take the pearls into a shop and have the clasp changed, So I brought it to Rainbow Jewelers. I wanted to shop local, I did not realize I would be robbed. I showed the pearls to Richard and as he examined them he delightedly said, "These are very old pearls." I told him my problem with the clasp and he said I wanted them restrung, and I said no, they were fine the way they were and I told him several times "I did not want them restrung." When I went back the same clasp was on the pearls and he had restrung them and about ten of the pearls were missing. I mentioned this when I picked it up and the restringing job that I did not want was poorly done as one side of the string had a new kink in it. I was so very upset, I left very angry trying to figure out how I could get my pearls back, I do not recommend this store to anyone. My directions were not adhered to and I paid him 120$ for poorly done work and missing pearls the necklace is now to short for me to wear comfortably. . I also had ordered a pair of earrings converted from French to posts. I do not care that the work was ugly but just want my pearls back ,,alll of them. regards Barbara Guillette Ipswich, Ma. I shall notify the BBB and others, soon, about this offense if this issue is not made right.

Stopped by the store at the north shore mall & was immediately greeted & welcomed me into the…read morestore. I had so many questions & Ariana was so knowledgeable It was such a pleasure to have someone take so much time showing me all the pieces & telling all about them. Great store very clean & well lite & such awesome customer service.

Horrible service at the Peabody location. Brought my Movado watch for a battery replacement. The…read morewoman who tried to replace the battery said she could and then came back to me with watch in hand and said she couldn't change the battery after all, her tool wouldn't fit to remove the back. All she did was scratch the back of the watch. When I told her she scratched the watch, she said she didn't and stood firm that the watch was scratched when I brought it in. It was ABSOLUTELY NOT scratched when I brought it in. STAY AWAY!