My watch battery repair took about 15 minutes on a late Friday afternoon, and I also got my…read morebracelet polished while I waited. Professional, speedy and fair pricing. Highly recommend!

Incredible service and attention to details. It all about the customer here. Skip the bogus high…read morepressure cheap jewelry stores elsewhere. They designed an incredible three stone diamond ring for my wife as well as diamond earrings restringing pearl bracelet and new white gold marriage rings. I will going back for a diamond bracelet for my wife. Can not wait for the same great experience

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

i would not do business with this company. I placed an order for a gold chain as a gift. My VISA…read morecard was charged the full amount. I did not receive notice of mailing of the item, which was needed by a specific date. When I went on line to check the status of the order I found it had been cancelled the same day as the order was made, but my VISA had not been credited. I called the company and also notified the Ruby Lane website, where I had found the shop. Ruby Lane customer service responded quickly and said they were working with the individual shop on my refund. The shop responded and said they had cancelled the order because the item was no longer available. They did NOT explain why my VISA had not been credited for almost a week - until both Ruby Lane and I had contacted them. All I received from the shop was an email saying they "regretted the incident." This is NO WAY to run a professional business. Go elsewhere for your jewelry needs.

Brilliant Earth told me it was impossible to resize my engagement and wedding rings and I'd have to…read morebuy brand new settings. Winnie resized them both in just a few hours and they look absolutely perfect!! Thank you!

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.

I had two diamond rings custom made at Goldrush a few years back and not only was the quality…read moreoutstanding (as they have never needed any servicing other than cleaning), but they are the envy of both women and men and are constantly noticed and openly commented on. More importantly, the staff was professional in their recommendations, very classy with the delivery of their personal opinions and sharing personal experiences with gemstones and settings, and just all around trustworthy, thoughtful and kind.

My mother had my wedding band created here with family diamonds, and the jewler realized that my…read moreengagement ring was not "seated" properly and that the primary diamond in my ring was lose! I was shocked to hear it actually rattle as I held it to my ear!!! I could have lost the stone and had my heart broken if it wasn't realized in time! The seats in the diamond were promptly recut and the the ring "reseated" and I haven't had any problems with it since. I recently went in to have my rings cleaned for the first time in about 3 years and they rememberd not only the ring, but my name and my parents! This is the kind of place you want to go to for life!!!

Winchester jewelers are the best around. We purchased our wedding rings and had Dick create an…read moreengagement ring personalized for us from my husbands grandmothers ring. Every step was effortless and Dick gives excellent advice and does gorgeous work. You cannot find a better establishment.

Imagine our surprise to learn that a birthstone that I purchased from Dick Malcom back in the mid…read more80's for my wife Ruth was judged to be a fake by two Jewelers in Orlando when we went in to have the stone, an Aquamarine, (or so we were told) re-polished. The only time it left our sight was when Dick had it to remove two diamonds from the sides, that we're bothersome to Ruth's adjacent fingers. Either we were sold a fake or it was substituted during that service. I don't recall what we spent on the Aquamarine, but our local jeweler said it would be $35. to replace that fake stone. I know that it has been a long time, probably 30 years, but we just found out today that it was fake. Like most other local business people in Winchester, we trusted Dick for many of our jewelery purchases for years. This is such a disappointment..

Stopped in the week of the 4th of July to look into purchasing a replacement chain for a necklace…read morependant. When their available options were a bit more than I wanted to spend they helped me order a replacement. They also fixed my broken bracelet on the spot while we looked at replacement options. Great service and very helpful. Highly recommend them.

Complete waste of time trying to get two watch bands handled. One he forgot about, the other no…read moreability. Probably one of the laziest business people I have ever met. Glad Neil has a business but what a waste of my time, usually indicative of a lack of skill and ability. A regular Tommy Bahama Update: And I would like to add - he obviously had time to respond to my review but couldn't spare the 10-15 minutes to attach the new B&M strap to my other watch...his response at the store was "maybe today" which made it clear what I could expect... (Glad it wasn't forgotten though...!) Update: Went to another jeweler who fixed the B&M watch in 8 minutes...and didn't even bother to charge me...very gracious. The point here for "Tommy" is if you sit on something for so long, you don't respond with "maybe today", you step up, especially if you are a local business in the Gloucester "community"... Not a capability issue - a willingness one.

Fabulous! Simultaneously luxurious and friendly and approachable!…read moreLove love going in there! Andrew is my go-to but every person and interaction has been lovely!

I have never been treated with such disrespect and shameful customer service. Went to pick up a…read moredetailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you.