Here's a polished, high-quality review that's glowing without creating expectations about free…read moreservice: I had an excellent experience at The Jewelry Vault in North Reading. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. They took the time to look at my watch carefully, explained what was going on, and handled the repair quickly and confidently. What really stood out was their honesty and customer-first attitude. There was zero pressure, no upselling, and no runaround -- just straightforward, knowledgeable service from people who clearly take pride in their work. It's refreshing to find a local business that treats customers this well and operates with real integrity. If you're looking for a trustworthy jeweler for repairs, purchases, or just expert advice, I highly recommend The Jewelry Vault. I'll definitely be coming back and sending others their way.

"Had such a great experience at this family-owned jeweler. I came in looking for a replacement for…read moremy wedding ring, and they were incredibly patient and helpful throughout the entire process. You can really tell they care about their customers and take pride in their work. The craftsmanship is beautiful, and the pricing felt very fair for the quality. It was a much more personal experience than big chain stores. I'll definitely be back and highly recommend them to anyone looking for something special.

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

I can't say enough good things about Royal Jewelers. This is truly an exceptional place! They have…read morethe most unique and beautiful jewelry I've ever seen, and the selection is unmatched! One of the other great things about Royal is their friendly, kind, and customer oriented staff. Every time I walk into Royal I feel like I'm visiting family and friends. That feeling doesn't happen by accident-it is a reflection of the special culture they have created. Their staff is warm and friendly and they have integrity and genuinely care for their customers. Royal Jewelers is truly a remarkable place.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Brought in my mothers large cocktail ring ; with Grahams help and artistry, we redesigned a smaller…read morering around a central stone. He was immensely helpful and the price was fantastic. This shop gives you great value, and their artistry and creativity are unmatched, and totally trustworthy. I will definitely take any jewelry issues I have to them. Thank you Marblehead. Custom Jewelry!

Made a custom pendant with a beautiful lab grown diamond with my wife, had amazing help and…read moreguidance. The process was efficient and the end result is beautiful! We love it!

Predatory. Owner quoted $200 to set a $5 temporary stone (CZ). Selling cases full of low rent…read moregemstones. Had to buzz us in. Yikes.

They are simply the BEST! I was so fortunate to learn about them when I moved here from New York…read more Yes, they have beautiful jewelry, and expert repairs, but more than that, they are a wonderful family business. They will spend all the time you need to make the best decision for your purchase or repair, explaining everything you need to know, with all options available. Trust, honesty, and after all these years - friendship! Truly worth their weight in GOLD!

They not only have beautiful jewelry but the customer service is outstanding! I recently had a…read morechain that needed what I thought would be a new clasp and it was a sentimental piece that I was hoping to wear for a funeral but knew it would be kept for at least a week. Martoni's looked at it and instead of telling me I had to replace it for a high cost instead they were so sweet and very carefully repaired it on the spot for me and at no charge. I cannot say how much I appreciated what they did for me and how special it was to be able to wear it as I had hoped for the service. Don't hesitate to shop there!! Thank you, thank you, thank you!!!

I had two diamond rings custom made at Goldrush a few years back and not only was the quality…read moreoutstanding (as they have never needed any servicing other than cleaning), but they are the envy of both women and men and are constantly noticed and openly commented on. More importantly, the staff was professional in their recommendations, very classy with the delivery of their personal opinions and sharing personal experiences with gemstones and settings, and just all around trustworthy, thoughtful and kind.

My mother had my wedding band created here with family diamonds, and the jewler realized that my…read moreengagement ring was not "seated" properly and that the primary diamond in my ring was lose! I was shocked to hear it actually rattle as I held it to my ear!!! I could have lost the stone and had my heart broken if it wasn't realized in time! The seats in the diamond were promptly recut and the the ring "reseated" and I haven't had any problems with it since. I recently went in to have my rings cleaned for the first time in about 3 years and they rememberd not only the ring, but my name and my parents! This is the kind of place you want to go to for life!!!

i would not do business with this company. I placed an order for a gold chain as a gift. My VISA…read morecard was charged the full amount. I did not receive notice of mailing of the item, which was needed by a specific date. When I went on line to check the status of the order I found it had been cancelled the same day as the order was made, but my VISA had not been credited. I called the company and also notified the Ruby Lane website, where I had found the shop. Ruby Lane customer service responded quickly and said they were working with the individual shop on my refund. The shop responded and said they had cancelled the order because the item was no longer available. They did NOT explain why my VISA had not been credited for almost a week - until both Ruby Lane and I had contacted them. All I received from the shop was an email saying they "regretted the incident." This is NO WAY to run a professional business. Go elsewhere for your jewelry needs.

Brilliant Earth told me it was impossible to resize my engagement and wedding rings and I'd have to…read morebuy brand new settings. Winnie resized them both in just a few hours and they look absolutely perfect!! Thank you!