Fantastic--resurrected a favorite watch for me that is now a beloved treasure for my daughter.read more

$30 for a watch battery replacement! I understand inflationary pressures, but this is ridiculous…read more If I had known before I left the watch I would've just done it myself.

Stopped by the store at the north shore mall & was immediately greeted & welcomed me into the…read morestore. I had so many questions & Ariana was so knowledgeable It was such a pleasure to have someone take so much time showing me all the pieces & telling all about them. Great store very clean & well lite & such awesome customer service.

Horrible service at the Peabody location. Brought my Movado watch for a battery replacement. The…read morewoman who tried to replace the battery said she could and then came back to me with watch in hand and said she couldn't change the battery after all, her tool wouldn't fit to remove the back. All she did was scratch the back of the watch. When I told her she scratched the watch, she said she didn't and stood firm that the watch was scratched when I brought it in. It was ABSOLUTELY NOT scratched when I brought it in. STAY AWAY!

Brought my broken bracelet here. The woman I interacted with was friendly, efficient (took less…read morethan 15 mins to fix), and she even polished my bracelet without my asking making it look brand new! The price was affordable with no hidden fees. Best customer service experience I've had in a while!

Harder than you think to find a no nonsense watch guy. Here's one. Stubborn vintage watch battery…read moreswap in 5 minutes. Recommended.

Good customer service. It's a family run business and not one of those evil…read morea-diamond-is-forever-type shops that try to spear you. They gave me what I thought was a fair price on some gold jewelry that I brought in last week. They also did some nice custom setting work on an old diamond ring that my girlfriend had. I like supporting these types of local places.

I took several pieces of 14 K and 18 K jewelry for repair. I also had a battery change. Steve is…read morevery nice and professional. Explaining what he would do. I was very satisfied with his work and will return again.

I can't recommend Kaya Jewelers highly enough!…read more My journey actually started when I met Belinda at the Portsmouth store while purchasing a beautiful silver peridot bracelet and an anniversary band (unplanned purchased because it was exactly what I had in mind). We started chatting about engagement rings because I knew my son would soon be in the market. That conversation led us to meet Kerim at the Newburyport store. Kerim designed the perfect ring for my son to present to his now fiancé. They both returned for wedding bands. Kerim made a band to compliment her engagement ring and my son picked one of his unique creations for his band. Throughout the entire process, they felt they were in the best hands. When it came time to create my mother's ring, I knew exactly who I wanted to make it. Kerim listened carefully to my ideas, offered thoughtful advice about the stones I wanted to use, and together we came up with the perfect compromise. He even suggested making the ring one size smaller--but I didn't listen! As it turns out, he was absolutely right. Silly me! The finished ring is absolutely spectacular. It is exactly what I envisioned and is a piece I'll treasure forever. I also have to mention Kerim's son, who runs the Newburyport store. He is always welcoming, friendly, and knowledgeable. Every interaction has been a pleasure. From Belinda's warm welcome, to Kerim's exceptional craftsmanship and honest guidance, to their outstanding customer service, this is truly a wonderful family business. I wholeheartedly recommend them to anyone looking for beautiful jewelry and an exceptional experience. Thank you, Kerim, for creating such meaningful pieces that will be cherished for generations.

I was in Newburyport Mass near where my daughter lives. I've had a claddagh ring on for 30+ years…read more My finger outgrew it and also had a lot of swelling. I walked in to Kaya jeweler, out of the blue, and past a few other jewelers nearby. I had tried to cut the ring off by myself, leaving some sharp edges. I asked the jeweler, we never exchange names, however I assumed he was the owner, if he could cut it off. And he did. Professionally, with the correct tools, with care and a level of service that you won't find at a larger jeweler. After he removed my ring , I asked him 'What do I owe you?' And I insisted twice . He responded 'I just like helping people'. I will be back next time I visit my daughter to make a purchase. I wish that more people were like this man. Highly recommended.

Jerry is simply a lovely man...he handled two watch bands for me one of which involved getting a…read morenew titanium band connected to a high end Ressence watch and the other a mystery B&M conundrum. He handled both with such decency (as nothing is EVER straightforward!) and resolved them. Lovely craftsmanship on the titanium band as it looks contiguous to the watch itself! It's lovely to meet a business owner who cares and is there for his customers. Highly recommend him and his lovely shop!

My experience is just "okay". I went there twice during posted open hours and the door was locked…read more I knocked and got no answer. The prices for example removing a link and adding a safety lock for a bracelet cost me over $100 seems high to me but I don't know much about what that entails so I still chose to go with them. I like to support small, local businesses as a Danvers resident so I will continue to support them.

After hand surgery, my wedding ring had to just about be ripped off my finger, not pleasant. I had…read moreto have it sized but I'm new to the Methuen area and had no idea where to go....enter Yelp for help. First I have to say, I've had a nightmare experience in the past, at a place that will remain nameless (for now), where my diamonds were switched for fake stones, literally worst case scenario when you leave your ring behind for repairs. So, needless to say, I was scared to say the least! Henry's had wonderful reviews and even the one bad review I saw had a thoughtful and polite response from the owner. So, I had a good feeling. Upon being buzzed in, I was greeted by who I think was the (or one of the) owners who immediately smiled, noticed my hand wrapped up and said how sorry he was for the pain I was in...super friendly! I told him about my nightmare experience, he was shocked and promised only the best service. He looked at my ring very thoroughly through the loop to be sure my prongs were in tact and promised my ring would be ready by Monday. This was perfectly reasonable given that this was Friday around 2-3pm. I was pleasantly surprised when just a few hours later I received a text letting me know my ring was done. I picked it up right away, it was perfect. Thank you for the great service, I will definitely be back!!

I've been using Henry's Jewelry and Awards for many years as a provider of awards and trophies for…read moreboth large sports organizations and small gatherings. They always provide quality, timely service at a good price. They can create custom designs from any ideas that you can provide. Recently, they created a trophy for a corn hole tournament in just two days using a custom jpeg image that I provided. The result was phenomenal. Highly recommend Henry's Jewelry.

I have brought so many watches to the Jewelry Doctor and I am always happy with their service, both…read morewith watch repair and with customer interactions. They are a great group of people and no matter who assists me when I bring a watch in, I am always treated with courtesy and respect. Their prices are always fair and competitive. I highly recommend them for watch repair, and they also have great jewelry for sale!

Never again. They did a great job on repairing a ring but the customer service sucks they need…read moreAmerican people to work that that know how to talk to people. Never Again.