They reattached the clasp to a necklace (that was given to me elsewhere many years ago) on the spot. Refused to charge me anything. Were super nice! I have bought a couple of pairs of earrings here in the past. Their work is gorgeous! I highly recommend this jeweler for either purchase or repair. read more

Exceptional selection of fine jewelry and the staff were incredibly helpful in narrowing down my ring selection. Highly recommend visiting this shop! read more

Erdem Kaya at KAYA Jewelers Newburyport is custom making me a charm that sits near and dear to my A pin given to my father from Papa John KAYA Jewelers Newburyport has created more timeless pieces for my family then the memories themselves Thank You Erdem Kaya If you are looking for a special gift, custom creation or anything in-between, there is no one better then Erdem and Kaya Jewelers read more

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As a weekend tourist I stopped in and asked owners help with my ring. I gave him my ring and he took care of everything within an hour. Back home, my jeweler and two others I asked for help, said they couldn't. I couldn't be happier with his service! read more

My best friend just had her second baby, and I wanted a special mother's ring for her. I went to Kaya and asked the jeweler for something simple with the two birthstones on it. He came up with the most beautiful design, and my friend couldn't be happier. The ring was done in a week, the price was less than the original estimate, and most importantly, it is stunning. Plus, it was made just for her - how special. I will be a repeat customer for sure. read more

This jewelry store is beautiful and unique. The pieces are stunning! the owner and sales clerks are always kind and take their time with each customer. I went in to look and came out with a gorgeous ring at a reasonable price. Highly recommend! read more

I brought in a silver sterling earring that needed a new post. I was told that it would cost $25. I repeated the cost back to the woman at the counter: "$25, right?" "Yes, $25." I would NEVER have agreed to pay more than $25 for a simple post. I thought it seemed a little high for what amounted to dropping a minuscule blob of sterling onto the back of an earring. That's not even 10 minutes worth of work. I can buy a whole new pair of earrings for $25! When I picked it up I was told that it would be $35. I questioned that, told the man what I had been quoted, and the man said, "We don't do anything for under $35." You can draw your own conclusions from that, but I'll never go there again. read more

We went to Kaya Jewelers in Newburyport to have my wedding ring reset for our anniversary. Very happy with the results. I'm glad we went with him! Very easy to work with and I got exactly what I wanted. read more

Kaya - Love it! - Jewelry Near Me - Newburyport, Massachusetts

My wife and I where on a mission to find a Engagement ring for her after being not legally married after 15 years lol and we checked out the Jewelry stores in Newburyport , there where three that we visited but we where most impressed with the Professionalism, knowledge, and creative quality craftsmanship we found at KAYA fine jewelry on State St. in town. Everything about the process was exciting and a enjoyable experience, in fact we liked ERDEM at KAYA so much that my wife actually ended up buying me a band also.... we highly recommend this business to anyone, for us it was a no brainer..... Thank you again KAYA Jewelry Scott and Lisa read more

Erdem recently repaired a sentimental piece that belonged to my mom. I had lost a tiny diamond out of her wedding band and he did a fabulous job replacing and repairing it. His work is impeccable and I feel his prices are reasonable for the delicate work he has to do. I have purchased quite a few pieces in his store. I highly recommend not only his repair work, but shopping for the beautiful jewelry he designs. Definitely worth stopping in if your local or visiting the area. read more

I hope other people have better experiences than i did but the woman who was working yesterday (a monday) was a big B! She yanked anything out of my hand when i looked at it and she had to put it back in the cases. decent-looking jewelry but terrible, rude and snob-a-licious service! For a fine jewelry store that boasts many awards on the walls, she did not know some of the stones i was asking about in her store yet they were pricey...so, if you do not know what something is, maybe you should educate yourself about it so people will in turn understand the cost involved. YUCK! read more

OK, after reading so many negative reviews, I felt it my duty so send some love to Kaya! My family and I have been shopping here for YEARS and have loved everything that we have ever purchased at this store. We've come to know the owner over the years, and my fiance and I actually purchased our engagement rings - and will be purchasing our wedding rings (we are two women who like bling, so these are pretty decent-sized purchases ;)) at Kaya. It became a holiday tradition for my dad and I (....and my fiance as she joined the family...and my sister-in-law as she joined in... :)) to head to Kaya every year together to shop for mom, and I always know that I will be rewarded with a gorgeous little something at the end. It's been a tradition that we all look forward to, and mom always loves her gifts (as do we). We are currently planning to have some custom silverwork done (wedding party gifts), and the owner is awesome to work with and great at what he does. Thank you Kaya, for the majority of the pretty things in my jewelry box! read more

I purchased a ring for my wife before Christmas in 2007 and she is very happy with it. It is a very unique trillion cut aquamarine that she gets a lot of complements for. The owner and family are sincere and I would not hesitate to shop here again. read more

Due to a friends urging, years later, I gave these guys another chance to repair my wedding ring. A WORLD of difference - likely due to a new family member taking over the customer relations and general management. They truly worked hard to make sure that I had a positive experience. I'm sure a negative past review might've played a part in that but regardless, they did great work, were kind, communicative and I'm now a big fan! It's a different energy and feel in there than it used to be. They were insistent that I return immediately if there was any issues or concern and it's evident that they will stand by the quality of their work and remedy anything that might be deemed less than satisfactory. Major kudos for the work to improve the business as well as the work done on my ring. I look forward to more experiences with their team. I recommend! read more

I know that this store has some good reviews, which surprises me. I've had nothing but rude service and bad attitude when I shopped here. Maybe I don't look like a millionaire but still....they obviously have some ideas about being superior. I asked the price on a necklace and they made a face like " who are you kidding?". I spent $3200 on my next stop. read more

I love my jewelry from Kaya! My husband had a necklace custom made for me and it is incredible, it's beautiful and it's so me. I had a necklace and a few pairs of earrings that were favorites but my new necklace shows the amazing creativity and craftsmanship from Kaya Jewelers. Everyone there is very friendly and helpful without being pushy. I highly recommend them! read more

I looked up Kaya on Yelp the other day and after seeing all the bad reviews was compelled to set the story straight. I am not an employee, first of all. I work in New Haven and grew up in Newburyport. My first experience with the people at Kaya was to purchase an engagement band for my now wife. I had a family diamond that I wanted to have set between two sapphires. The Jeweler was a breeze to work with. He went over to the sapphire case, found a set of stud earrings with two beautiful sapphires, and got to work right away. His price was actually much less than I expected, and the ring came out beautifully. My wife is complimented all the time by just about everyone that sees it, complete strangers in passing included. It's quite a work of art. Since then, I try to stop in to Kaya whenever we are in town. He always cleans my wife's rings for her quickly and for free while we shop around town, everyone in the shop is friendly and eager to help, they are honest about their products, willing to make suggestions about where to go if they don't have the right thing for you, it is a great great store run by friendly, talented people. He even sized a watch that was gifted to me, and was certainly not from the store, for free. These people aren't in it to make a fortune, they love what they do and who they do it for. This is not, however, the place to go for a cheap piece of jewelry. They do have a small selection of earrings and small jewelry, and there have been a couple times that my wife has found a great set of earrings for less than $50, but that is not why you go here. Go here for an exquisite gift for someone you love very much and for whom you'd like to buy something to cherish for the rest of his or her life. If they don't have what you want behind the counter, just ask them to make it. read more

For my girlfriends birthday I had a custom necklace made with a shell we found on the beach. I went in there not knowing what to expect the process was easy and the necklace came out perfect. Great experience and great work read more

I was looking in here last summer for a gift for my maid of honor. Out of curiosity, I looked at their wedding bands. What cheap craftsmanship. One ring featured a row of channel set J-I quality stones (if you're a stone enthusiast, you get the color rating of diamonds), except for the very last stone on the right. It was CLEARLY a cheap diamond, as it was yellowish and full of visible inclusions. The ring was still grossly overpriced, even when I pointed this out to the sales lady. The owner is a bit on the arrogant side, if I might say so. For cheap knock around jewelry, you could do worse. But if you want a nice piece for someone or for yourself, look around a bit more. read more

Erdem is our jeweler, we stopped in 12 years ago while engagement ring shopping because we saw so many wonderful pieces in the window. He designs many things himself, and is a nice and thoughtful person who really seems to love what he does. We have purchased a custom platinum wedding band, a platinum and diamond engagement ring, and a diamond and pink Safire wedding band from Kaya. All still look as beautiful as the day we purchased them (you need a good cleaner!). We have also purchased numerous earrings of semi precious stones, a beautiful Lapis necklace, and diamond earrings. You can count on high quality, and a decent price for that quality. In the past year I have noticed the rest of the staff is greatly improved, much more friendly and customer focused. All around great experience all the time! Thank you! read more

My wife and I stumble upon this place about 7 years ago. In my wife's mind, it's the ONLY jewelry store on the planet. I've done a great deal of business with them since. I had a custom piece made, which my wife found impractical. Well, you can imagine, our jaws dropped when she said that. But Adam, like a true professional, didn't let it get to him, and came up with a new idea for a piece that she could use everyday. A new piece AND a big credit. That could have gone in a whole different direction! read more

Erdem helped me with my sunglass screw that was stripped and that the optical couldn't help me with, and he wouldn't even let me pay him. Great service, nice people. I will be buying my jewelry from here from now on. read more

Beautiful selection of jewelry - all styles and prices, amazing customer service and fabulous custom work. They do the best job around for both repairs and new designs and they are really helpful, honest and trustworthy. You won't be disappointed - it will be hard to choose from all the great pieces on display. read more

My husband purchased my engagement ring from Kaya 7 years ago. It's like no other engagement ring I have ever seen and I LOVE it. A small diamond fell out and I somehow managed to hit it right at this spot and cause some serious damage. I took it to a local jeweler who refused to work on it as it was too extensive and advised me to return to the jewelry maker. I returned to Kaya the next time I was near and they quoted me $100 to repair the ring. Yay! As it turns out, when the jeweler attempted the repair, he too thought it was more extensive than they first thought. I'll admit, I was nervous. It took a week longer than they quoted because of this but they completed the repair (which as it was explained to me was more like creating a new ring) for the price originally quoted because he wanted to stand by his product. Great, very honest customer service! So rare these days! read more

Newburyport is a tourist town, and Kaya preys on tourists: impulse buys from vacationers, which makes returns inconvenient and rare. This is why they are still in business. I can't imagine anyone local would be so stupid to buy something there more than once ( and after that one mistake, believe me, you never go back ). In one visit, I bought 2 rings from the owner. He had some unqualified distant cousin re-size it, and half the ring disappeared! The beautiful, sturdy setting was reduced to a thin piece of foil. I was beside myself with greif, but was very patient with them. I had to tell the owner how to fix it, for either he sincerely didn't know, or he was playing stupid. The entire shank had to be replaced. I was very nice about it, and he seemed very agreeable. It took me 2 months to get it back, and they damaged the stone... They ruined the sapphire by chopping off the culet ( the little pointy peak at the bottom of the stone ), so now you can see right through it. It does not hold the light like it did when I bought it. The ring was very dirty ( they left corrosive in it, so the inside was turning black!!! ) so I had to give it back again to have it cleaned. To this day I still have to clean it religiously, as it is corroding away, but I honestly don't care anymore... Everytime I wear it, I feel regret and sadness. I've never gotten a compliment on it, and no one believes it is a real sapphire. I took the other ring to someone in the jeweler's building in Boston to have the stones reset to another setting. Kaya's setting was snagging all my clothes and ripping up my face if I happend to run my hand across it to move my hair or scratch an itch. The jeweler in Boston wouldn't bother with it, which leads me to believe the stones are worthless. He did not say much but what he did say was "I wouldn't even give that ring away..." Oh how depressing, how I got had! Finally, the owner did not even know what GIA stood for. Helloooo! Gemological Institute of America. The fool has no shame. read more

I honestly do not understand the negative comments included here -In my opinion Kaya is one of the most creative jewelry stores in the area - the quality of their silver jewelry is gorgeous and there is true artistry in their designs - these are not your run-of-the mill pieces. Their gem stones are lovely; both the quality/colors and placement in the interesting settings, particularly the rings. I live in the neighborhood and go in fairly regularly and have never had an unpleasant experience with the people who work there - and if the owner is the youngish man with the long hair - I find him to be a warm and very accommodating person. Please go see for yourself - a lot of other jewelers around here are just plain boring in comparison!! read more

I find the folks at Kaya to be remarkably client-centric as well as forward thinking. I have purchased several select, very personal pieces that celebrate milestones in my life. Whenever a special occasion comes up, my husband always knows that Kaya will be part of the celebration. I find their pieces highly unique, of exquisite quality and craftmanship and the recipient of many, many compliments. Their pieces are not of the type or quality one would find in mass market department stores. read more

I want to update my review...I brought my ring back to kaya and he fixed it for free. I should have spoken to the owner before i rushed to write a bad review. .I feel alot better about going back again. read more