Have never been spoken to so disrespectfully by a small business owner before. They guaranteed they would have my wedding ring in time for my wedding, then when it didn't show up on time they continued to lie about where it was, preventing me from finding a replacement on time. Completely rude owner who could not care less about their mistake. Found other customers with similar stories of the owner and staff lying about when rings would be done to make a sale. Unethical and unprofessional business. Update: When I posted an honest review about my experience, the owner's daughter retaliated by leaving a one-star review on my own business, publicly slandering me and calling me "difficult to work with." Yes, you read that right--a jeweler publicly reviewed their customer as retaliation for a truthful review. Imagine thinking that's an appropriate or professional response. If that doesn't speak volumes about how they handle accountability, I'm not sure what does. Like I mentioned in my first review, I have never been so disrespected by a business owner (and his family). read more

I'm shocked reading some of these negative reviews! My husband and I came across Exeter Jewelers by chance on Instagram. I saw a piece of jewelry I liked and we took the ride (we live over an hour away) from the very first visit we have been nothing but happy with our experience and our purchases! we have been back multiple times and have bought many beautiful pieces. Mario took a ring I had and couldn't wear and created a new setting that is comfortable and gorgeous!! They have always been friendly, honest and set realistic expectations regarding time for sizing and repairs. I couldn't recommend them enough! read more

Very poor customer service. Walked in and was halfway into the store before the woman standing on the other side said hello. We both exchanged greetings gs and she asked what she could do for me. I asked if they could put a battery in my watch. Without even looking up she said they could but I'd have to leave it. I asked how long would they need it and she said 2 days. All without even making eye contact . I'll never set foot in that store again. read more

My first experience here was with Denice (I think she spells it differently..) and she was AMAZING. She is sweet and patient and wonderful and she won me over instantly. The other staff is OK (not super friendly) and Mario (who I believe is the owner?) can be outright grouchy. I picked out an engagement ring with Denice and was so excited for my now husband to have a great experience purchasing it. When he went to buy (what was for us a very big purchase) he was disappointed with the customer service and didn't understand why I had been raving about this place (he hadn't gotten Denice). When we have gone back other times and not gotten her, we've left underwhelmed by the service we receive and considering other shops. They also take quite a long time to do about anything. Other jewelry stores will do something in less than a day that will take Exeter Jewelers a week to turn around. Overall, their products seem good, but their customer service (minus Denice who is AMAZING) is convincing us to drive to a great little place we found in Raymond (Jambs) for jewelry service. read more

My fiancé went to Exeter Jewelers for my engagement ring. He was in constant contact with Alia (unbeknownst to me) over the past couple months to plan and design the perfect ring. It is beautiful and more than I could have dreamed up. He said the quality and service was well above the standard. The care and attention of a boutique jeweler is beyond compare. I couldn't be happier with the ring, materials, and quality! Thank you for making our engagement possible. Will be recommending to all. read more

Exeter Jewelers - Jewelry Near Me - Exeter, New Hampshire

I dropped off an elastic bead bracelet that needed to be restrung and 2 different earrings that needed the clasp arm reattached, one was gold the other white gold. Exeter Jewelers said it would take 2 weeks and I asked if possible I'd like them sooner as I had travel plans; they said they'd make a note of it. Well they didn't accommodate the quicker turn around...okay. But when I went to pick my pieces up, they charged me $85! So restringing the bracelet beads on another piece of elastic was $35 and fixing the clasp on the gold earring was $50! The second earring they returned unfixed and said they don't work on sterling silver, I told them it was white gold and she didn't even respond to that information.Honestly borderline rude attitude. Interestingly I had almost the identical work done at a jeweler in Portsmouth for a 3rd of the cost and they fixed 4 pieces. AND they were too pleasant. I truly try and support local business, but I've scratched Exeter Jewlers off my list. I feel like I was overcharged significantly, just given lip service and shown no real concern for the fact that I questioned the price and the lack of knowledge about white gold. Patrons beware, you deserve better value and service than Exeter Jewelers! read more

Two years ago they took my old engagement ring and put in the most amazing setting!! They do amazing work! I'm in love with my ring again! Currently having my Dads diamond ring converted to ladies ring, cannot wait to see it! read more

Had a ring custom made and was very pleased with the end result. Alia was easy to work with and always replied to my texts in a timely manner. Thank you for my dream engagement ring!! read more

Some staff were a little snobby, some were pleasant and helpful. They did however, repair my watch in the time they said they would even though it wasn't a fancy expensive time piece. read more

My (now) husband and I were shopping for wedding bands and stopped in here before another wedding-related meeting nearby. I found exactly what I was looking for at a very reasonable price...walked away to "think about it" and walked back in 5 minutes later to purchase. The family that runs the shop is knowledgeable and honest. My engagement ring was purchased elsewhere and needed to be resized, but other jewelers said the setting was too complex and instead recommended beads. I went that route but hated the way it felt and how it sat on my finger. Mario looked at it and didn't hesitate to say that it could be resized. Just a few days later, I had a beautifully re-set ring fitting perfectly on my finger. He takes so much pride in his craft and it shows in the end result. read more

Exeter Jewlers did an AMAZING job on my engagement ring! I could not be happier. The staff is friendly and knowledgeable and their work is superb. I can't praise them enough! read more

Exeter Jewelers is the only place to really trust on the seacoast. Mario is an artist, he created a magnificent necklace for my wife using older gemstones that I provided. Fair price for an artwork. I have done business with Exeter Jewelers and Mario for 8 years, never once disappointed, always happy as can be.... The BEST read more

Recently I had a 100 year old white gold ring and band resized, prongs fixed, and cleaned by Mario, the owner. When I went to pick the ring up, I tried the band on. It was not big enough because of the weird shape of my fingers. Mario immediately worked on it with great results. This very antiquated ring passed down from grandmother, mother, older sister who recently died and now to me is now stunningly beautiful. Thank you so much Mario for being there on UFO day in Exeter. I will be visiting again for a 21st birthday present for my son. read more

Was looking for a jeweler I could bring my own diamond for an engagement ring. Right when I was ready to waste extra money I found Exeter jewelers. Alia was super helpful and informative and customized the ring exactly how I wanted. I could not have been happier with my experience here. Will be back for the wedding band for sure! read more

Everytime I go in I am treated with incredible rudeness; as if my money is not good enough there. I was trying to special order something and they honestly could not be bothered. Even the owner was there but was far to busy gossiping to help me out. This is the second time this has happened. I have lived in Exeter all my life and am saddened by such snobbery. Its safe to say I will not be returning. read more

HOLY COW. What a mess. This experience is one for the record books, folks. Let me start by saying that I consider my Southern self to be a friendly and patient person. I am somewhat new to the seacoast and was looking for a jeweler who could "re-dip" my white gold engagement ring and wedding band, as well as fix one of my prongs. On my first visit there, the rather un-friendly person behind the counter informed me that my rings were not a great quality and not going to last very long, maybe 10-15 years max. She said there's no such thing as a ring lasting longer than that. Ummm, has she heard of family heirlooms before? Pretty sure they last for generations. This is where it gets good... when I returned to pick up my rings, not only had the bent prong not been fixed yet (annoying), but they LOST ONE OF THE DIAMONDS IN MY RING. Good thing I checked! They never pointed this out to me, I had to bring it to their attention that it was missing. They just shrugged their shoulders like it was no big deal and said "they'd look for it". I had asked them to check my prongs, and I guess they didn't do that because who returns a ring with a diamond visibly missing? Crazy. I understand that mistakes happen, but to show no remorse or manners whatsoever is a big problem. When I called a few days later to see if the rings were ready, the owner was rude and unapologetic about the situation that they caused. Shocker. Of the 3/3 times I had to go into the store, they were so rude to me and clearly didn't care about my business. At no point did anyone ever apologize for any of this. Mind: blown. Way to run a business. If you want to keep your diamonds, take your money elsewhere. read more

This is where I've gotten birthstones, lockets, claddaghs, etc. for my daughters over the years. Haven't gotten anything for me since I don't wear much jewlery. Small store. They offer simple, classic settings, nice stones. Some estate jewelery and other items available. Good service. Love seeing the jeweler come out from the back room to answer a question with his little magnifier attached to his head. :) read more

I would give Exeter Jewelers 10 stars if that was allowed. To start with, the staff here is great; warm friendly and very helpful. My fiancé (before he was my fiancé, obviously) brought my Aunt's diamond engagement ring here to be restored and re-sized to give to me as my engagement ring. They did an absolutely fabulous job on my ring. I couldn't believe it was the same ring. They fixed the setting because the main diamond was falling out, polished it and re-sized it. I am so proud to wear my Aunt's ring and could never thank them enough for the great job they did! read more

I bought my fiancee's engagement ring there after a referral from a coworker of mine. Even though I work in Boston, I made the drive up to Exeter after speaking with the owner, Mario, on the phone. He picked out a diamond with the same size, cut, clarity rating as one I picked out at a jeweler in Boston; but his was a better color and roughly the same price. But he's in NH so it was effectively $500 cheaper. I checked on BlueNile once I looked at the diamond and verified the fact that I was receiving a good deal. He then made me a custom setting at again, a very reasonable price. He works with you and you get a real sense that your business and, more importantly, the impression of how beautiful the ring is to your future fiance, is very important to him and the store. Overall I was very impressed during that overwhelming experience and will be returning for our wedding rings. read more

First, let me state I make the trip to this one store from Boston because the drive is worth the quality of the products and service. I bought my fiances engagement ring here as well as both of our wedding bands. Everyone was very helpful and did a good job explaining different pieces. I would highly recommend them for your next purchase. read more

Mario and his staff are just wonderful to work with. I have been a customer of theirs for years and whenever I walk into the store I get a big smile from them and a "Hi Pam!", which makes me feel welcome and valued. All of their jewelry is just gorgeous. Mario has appraised items for me, fixed items for me, ordered special items for me. Great prices. Frankly, in a day and age where it's hard to know who you can trust, I guarantee you can trust Mario! read more

My 50-year-old watch, which has little monetary value but huge sentimental value, stopped working. As a birthday present for me, my husband brought it to a jeweler in Boston, but they quoted $400 to $500 and a 7-month wait. Folks on a seacoast forum recommended Exeter Jewelers, and they fixed it in just a few weeks for well under $200. They cleaned it, too. It looks gorgeous and is running again. Highly recommend! read more

Bought my fiancé's engagement ring here and it was a fantastic, easy experience. The staff was super knowledgeable, helpful, and patient as I worked through the process of picking a ring. Highly recommended and I'll continue to head to Exeter for any future jewelry purchases. read more

Honest, reasonably-priced, quality repair work. The staff is pleasant and knowledgeable. I've never purchased jewelry there, but they do have beautiful stuff. read more

Exeter Jewelers does have some beautiful pieces. However, if you're looking for repair work or help with a special item, look elsewhere. On two different occasions, when I went to have a simple repair/resize, I was told that it would require a major & expensive overhaul ($1,500-$2,000). Later, I was told that the jeweler would "never allow" me to wait while they made a minor adjustment, that I would "just have to trust him" with my mother's precious ring. I've never seen such a reaction from other jewelers. They couldn't find a single gold bangle bracelet to order for my daughter's 10th birthday. I was told that a repair of a an antique watch crystal would be "very expensive." It was $60. I've given up on them. read more

First let me say that my watch repair request seemed to be an inconvenience for this business. They were going to send the watch out, get an estimate, then contact me in about 3 days. Try 3 weeks and still nothing. Between the attitude and the lack of service, I'd shop elsewhere. read more