1. Betsy Frost Design

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Ipswich, MA

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Betsy Frost Design

5.0 (1 review)
Closed • 10:00 am - 5:00 pm
Updated over 3 months ago

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8 years ago

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Russell Orchards

Russell Orchards

4.0(253 reviews)
2.2 mi
•$$

Our day started out wonderfully. My family and I had an amazing time apple picking and were really…read moreenjoying our day together. Unfortunately, the experience took an upsetting turn when we went to the shop to purchase apple cider doughnuts. My sister and I were standing in line when a staff member suddenly called us out in front of the other customers. She yelled, "Get in the back of the line and don't cut. That lady was here first!" My sister and I were extremely confused and embarrassed. Everyone turned to look at us as though we had done something wrong. The staff member then asked, "Did you place your doughnut order?" We explained that we had not, which was why we were standing in line. She responded by telling us that we needed to place our doughnut order first and then get in line to pay. We completely understand that there may have been a specific process for ordering and paying, and we would have gladly followed it if someone had simply explained it to us. However, the way this information was communicated was unnecessarily harsh and humiliating. We felt scolded, embarrassed, and shaken by the interaction. I can still remember the angry, raised tone of the staff member's voice. There are many ways this situation could have been handled respectfully and professionally. A simple explanation such as, "Excuse me, you need to place your doughnut order over there first, and then you can come back to this line to pay," would have been more than enough. What should have been a wonderful family outing ended with us feeling embarrassed and uncomfortable. No customer should have to be treated this way, especially when there was clearly a misunderstanding rather than an intentional attempt to cut in line. Unfortunately, after this experience, I do not feel comfortable returning. I hope management takes the time to address how situations like this are handled with customers so that others do not have to experience the same treatment.

I have grown up coming here! It is always fun and there is always good vibes! The donuts and cider…read moreare so good! The workers are nice and helpful! The only bad thing is that my cider was expired.

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Betsy Frost Design - jewelry - Updated October 2026

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