Pauline at Steelcase was very helpful. Although Steelcase mainly serves large customers, Pauline…read moreassists individual consumers like me. I emailed her a couple days ahead to make an appointment, but my email provider marked her replies as spam. Once we resolved that, communication became smoother. The building has a tight parking garage that costs $10 an hour, and prices might increase during baseball games at the nearby stadium. The showroom is a large office space with a variety of furniture and chairs. I tried the Gesture chair, which impressed me. Pauline was patient while I tested the chair for ten minutes to ensure it suited my back and neck. Big thanks to Pauline for all her help!

First, note that this is a showroom for Steelcase and I think the associated dealer is "One…read moreWorkplace". That dealer works with corporate clients, not individuals. So two things: 1) you have to make an appointment in advance to visit (https://www.steelcase.com/find-us/locations/americas/san-francisco-california/); and 2) you need to order through steelcase's website (where not all customizations options are available) or through another authorized dealer (I used www.smartfurniture.com). That said, I was able to book a visit on short notice a few days before New Year's. I emailed and got a prompt response from Pauline. I wanted to try some chairs with/without lumbar support and headrest. She moved a few chairs to one part of the showroom in advance and walked me through the chairs' features. Esp for lumbar & headrest, she talked me through how to adjust them properly and asked questions about my usage habits. E.g., the headrest is an expensive option and I think she wanted me to be sure I would actually use it. They didn't have some of the fabric options I wanted to try on hand, but she gave me some small swatches. My visit lasted 30-40min and answered all of my questions. With that, I went online and confidently ordered a new desk chair. Thanks Pauline!

When we needed to replace window coverings in several rooms we had many requirements. Thankfully we…read morefound STITCH and Rachel, who made the process a dream and the results beyond our expectations. Because of how our house faces the street, we wanted bottom-up shades. We wanted light but privacy. We wanted materials made in the USA. We wanted to find a timeless yet modern aesthetic. Some other windows needed only sunshades. We also had interior windows that needed to look good in 2 directions. Rachel helped us find the right styles, fabrics, and the team measured and installed them perfectly. I had no idea how incredibly the quality would be until I saw the final shades. Our custom Roman shades are literally hand-stitched and gorgeous. Rachel's service is also top-tier. Personalized, responsive, and experienced. I love supporting local independent businesses and entrepreneurs. The whole team is a local Bay Area gem!

I was recommended Stitch by a friend who does NOT mess around when it comes to professionalism and…read moregetting it right the first time. We have odd shaped windows and the shades.com adventure ended in tragedy. So time to do it right. Rachael is great to work with, straight forward and on time. Custom shades are always going to be more money but the quality is there (hand sewn!) and I'm firmly buy it for life at this point.

Christopher has the worst customer service possible. When DCL embroidered a patch on a hat…read moreuncentered and I called them out on it, they stopped all other projects I had going with them, because Christopher didn't want to redo the patch. DCL can't seem to execute simple instructions, and Christopher is a pain in the ass.

I'll begin by saying that DCL did have good quality and April was nice to work with. HOWEVER the…read morecommunication was not professional and the experience was disappointing. They gave me a quote and I approved it. Great. But my cutters accidentally sent the wrong panel on a few pant legs. They completed the order without discussing with me, I brought the correct pieces and they finished those without any discussion on an updated invoice. I emailed them asking for an invoice and a month later I got two different invoices, the second for nearly the same price as my original quote. If this would have been discussed and approved I would feel fine but when I asked about why there were two PO's, Chris emailed me and said "why am I having to chase payment?" !! I emailed THEM asking for an invoice on Oct 9th and they sent me the invoices on Nov 11. And I emailed them with questions just a few days later. Chris sent an unprofessional email gaslighting me into thinking I'm out of line for being SHOCKED my invoice nearly doubled with ZERO communication or approval. Seems like a bro run shop who think they can be condescending to their customers (maybe just the female ones?). The company was not organized and I won't be working with them again. Time to work with LA printers, bummer I really wanted to stay local.

Imagetech is a company that supplies photo paper and chemistry for the photo business. Marc is a…read morereally nice guy and very knowledgeable of the photo business..

I've been working with Mark and his team since 2013. He literally got me into wide format digital…read moreprinting, kept me trained up and once I bought my own equipment keeps them running with service. Really awesome technicians, equipment and service. Mark's experience over years of photo processing, fine art and industrial printing makes for a very strong business partner. So glad to be part of the ImageTech "family" and enjoy doing business with them.

Caitlin was the BEST waitress in the world. So kinda and cool and hooked it up with amazing…read morebottomless mimosas. 10/10 recommend. Caitlin is the Shiz

A solid Corporate Office Furniture Design group... they create liveable, workable, functional space…read morefor your offices, businesses, etc. I am coming from the small business side, and have to admit I am incredibly impressed with them. I own a small hotel consulting firm, it is just me... and days I am not meeting clients I am fairly dressed down. Well I misunderstood they were a corporate place, vs a normal office depot style store where I could purchase a chair.... and they took my misinformed, confused, dressed down, cold calling, nobody no-name self and treated my like royalty. I was DULY impressed, as they patiently showed me $800 - $5000 chairs slightly outside of my price range. Christina, possibly a principal and definitely the Director of Design & a project manager, stopped her busy day and schedule to sit with me and talk about my needs, and what they might be able to offer. I settled firmly on the ES Sum Highback Task Chair as versatile, comfortable, and overwhelmingly badass. Then the next day prior to purchasing I realized I am just a man in a small home office, started to cry that I would never have that chair, curled into the fetal position in my clothes in the dark bathroom, wrapped in the shower curtain, silently sobbing between gulps from a plastic bottle of vodka. Business is going great though. christina director of design and PM; ES Sum Highback Task Chair badass

Wow! I just had the most amazing experience ever at a frame store here. I had purchased some…read morepre-framed prints from one of those online places, and unfortunately, they came with the sawtooth hangers, which I haven't seen in at least 20 years and which nobody can obviously use in California, and needed to have picture wire installed. The staff there was able to do this while I waited, and even popped the print and mat back against the glass where it had not been done correctly on one of the prints. And the most unbelievable thing of all, they refused to charge me for any of it. While I was waiting, I could see another member of the staff helping another customer with various options in framing some prints and they were so patient and helpful. The funny thing is I almost went to another frame shop a bit closer to home that I've been to before, but decided to try a new place since the other one had sort of lackluster customer service. Underglass has definitely earned its place as the future spot where I will definitely be going to for all of my framing needs. Can't recommend this place enough!

Walked in just to browse matting and framing ideas but were blown away by the options, and creative…read moredirection provided by the expert staff here. Bethany was so wonderful to work with. I shared my story about the pieces and how I invisioned how two of them would have similar framing and another would look the same vibe but not match the first two... My vision was pretty ambiguous, but Bethany made it come to life! I can't wait to pick them up in March. They had a massive selection to choose from. They had so many different fun, unique options. I am a huge fan of rainbow, and they have an impressive amount of rainbow-array of options. I paid more for the matting and framing here than at another frame shop in SoMa, but the I think the value is fair for the amount of work going into them. My partner and I will most definitely come back for future projects. Love that it's queer owned and in the Castro!

Shawn was exceptionally patient. I had two very fragile stained glass pieces to frame. He went…read moreabove and beyond to ensure that I made an informed decision. He provided a wealth of knowledge about color matching, style and structural integrity. He was personable and reassuring.

My husband and I bought a house and it was the perfect time to reframe our Ketubah and another fine…read moreart piece. The frames that they came in were quite bad, so now ay was I going to hang them up on our walls as we decorate. Originally we went somewhere else, but it took them 3 weeks to figure out a frame we wanted was out of stock and they just didn't seem that professional or knowledgeable in what they suggested, so we went here instead. I spent plenty of time on Fillmore street and came in before to buy some picture frames and liked the store, it had a great selection of a wide range of frames and they handle real art, so fear not if you have expensive paintings they will be handled with care. So we brought both pieces in and spent about an hour figuring out the frames. The owner was there and spent time helping us and giving great suggestions but not pushing anything we didn't need. The other place tried to get us to buy museum glass which is really pricey and not necessary, she told us flat out it's not going to make a difference for us since there is not direct sun or glare on the piece. The selection was great, lots of wood frames, lots of textures and styles for everyone and definitely quality and elegance in everything. We love love love our finished products, it's like we have new art in the house! While the price was slightly higher than the first place we went, it's well worth it for your nice art pieces and things that make a statement.

I was referred to San Francisco rug Gallery by a friend. I had an unusual request and was not able…read moreto find anyone else to help me. I needed someone to attach a backing to a zebra hide. Mohsen and his team did excellent work at a reasonable price. It was done quickly and the workmanship was excellent. I highly recommend the company.

Came in to shop and check the stores in the area. SF rug gallery was my first and last stop…read more The rugs are gorgeous, from a mix of beautiful Persian rugs to more modern looks. Prices were competitive and just talking with Moshen about his store and life was a wonderful experience. He also sent his team to my home to help install the carpet plus padding. I will definitely be back for one of his gorgeous Persian runners. Thanks!