BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

We needed a basic desk that could support an adjustable keyboard tray. Most businesses offering…read moreergonomic solutions only sold extremely expensive desks. Inexpensive stores had desks with either too thin tops and/or metal under bracing that interfered with keyboard tray installation. At Ergo Works, Liz worked very patiently (explaining edge details and shape options) with us to design a simple laminate top table with very sturdy legs. She even called the manufacturer to see what tabletops might be in stock and sent photos of color/pattern. Our many questions were answered quickly. The keyboard tray and table are ordered by Ergo Works. Delivery and installation are done in one efficient appointment on site.

I waited over 2 months to get my Hag Capisco chair delivered because of manufacturing isses and was…read moreeventually adviced to cancel my order. I wish that I was adviced to cancel my order much sooner; the delay was originally significantly underestimated and whether that's to blame on Ergoworkx or Hag it reflects poorly on the former from my perspective. Nevertheless I would order from Ergoworkx again thanks to my good experience with Daniel Stueckrath who made the cancellation and refund go through smoothly.

It was a printer emergency. The printer had run out of ink and I needed to print over a hundred…read morepages. My first thought was Office Depot because they have a huge selection of ink at a reasonable price. It was chance that there was only one two pack combo left of the ink I needed and the girl behind the register said they weren't getting anymore in until March. Fifteen minutes and $60 later, I was back on the road to completing my print job. Thanks for saving the day!!

Went to the store at 8:55 on a Monday. Place was still completely closed. The sign on their closed,…read moregated door showed that they are supposed to open at 8.

We went in to look at office chairs because it is difficult to just order one and know if you will…read morelike it! We didn't realize the show room was by appointment, but they were so kind and allowed us to come in and try the chairs anyway. I found the perfect chair for me, literally the exact thing I was looking for! And Nick came and made things even better by adding arms to it since we weren't sure if we wanted to go armless or not. The entire experience was fantastic and I am so glad to meet people who actually care about physical health and how your equipment in the office can impact it. I will be coming back soon to get a standing desk adjuster!

Nick, Allyza, and the whole team have been incredibly helpful. I am a private customer, not a…read morebusiness, and made the mistake of buying a cheap sit-stand desk from Amazon without realizing it doesn't go as low as my old desk. As a result, my chair was not high enough when in the sitting position. Nick showed me multiple options, including footrests, custom keyboard trays (I use a large keyboard and would need an extra large one), chairs, etc. I settled on a footrest and new chair that goes higher. When it finally arrived and I couldn't get comfortable in it, he had me bring it in and helped me adjust it to the perfect settings. They also helped me get the footrest just right and I'm finally comfortable in both positions. Great customer service. Thank you, ErgoDirect!

I don't recommend this place at all. I was working with the Newark location and the "operations…read moremanager" Sean had the most douche bag cocky attitude and treated me and my client like we were not worthy of his business. He humiliated us and looking at previous reviews and hearing from others he didn't fail to surprise me. Glad I didn't make business with this company! I'll take my chances with A Better Source in Hayward

Terrible products, missing pieces for installation, the holes don't line up, the instructions are…read morestraight wrong and good luck getting any response from them. Don't waste your money, buy anything else.

I purchased an office chair from Arranged for Comfort for almost $900 in August 2021. The chair…read morewas finally delivered in December 2021. In April 2022 I reported to Arranged for Comfort that my chair was broken. In July of 2022, a repairperson came to fix the chair but did not have the correct part. In November 2022, a repairman was scheduled to come fix the chair but did not show because of a scheduling mistake. In January 2023, I spoke to the store manager in person and asked for my money back. The manager promised me that she would arrange to swap my broken chair for a chair in their showroom during the week of Januay 23, 2023. I never heard from the store or the store manager again and it's February 2 21, 023! I have not had a good experience with either the store or their product. My experience with this store has not been good.

I have bought an ergonomic chair and driving support cushion from Susan Hannah and Arranged4Comfort…read moreand am satisfied with both. Susan was helpful and pleasant to deal with. She has been working in the ergonomics and wellness business for more than 15 years in this area. She handles business accounts and also sells retail direct to consumers from her store on Laurel Ave. If you want to improve you or your team's work productivity and general wellness go and check them out.

I needed copious amounts of bubble warp so stopped in…read more I love stationary stores and this is the mother of all of them. It is quite large, they have more stuff than you can imagine, and any and all office needs seem to be covered. The staff was friendly and unobtrusive, and I was able to get what I needed and back on my way quickly. Plenty of parking as well

I was very disappointed with the customer service at this Office Depot. The employee seemed…read moreunwilling to help and told us he didn't have time to assist us with our label order. We came in expecting helpful, professional service, but instead felt like we were an inconvenience. This was not the level of customer service I expected, and it made for a very frustrating experience.