I had been thinking of purchasing a camera for a while and had my research independently, and decided down to a Fujifilm XM5 or XT30III, but I struggled to make that last decision because I couldn't tell how the cameras would feel in my hands. I saw online that they had the two cameras in stock (although, if you are particular about whether there are kit lenses or not, you should call ahead) so felt pretty good about dropping in on a Saturday. There were a few people speaking to all available staff so I did wait a bit, but soon enough I was able to speak to two separate staff members. The first may have been a manager and was able to tell me upfront what was in stock and what was in the area (other location or in their warehouse - would need to be transferred). I asked if I could hold the cameras, either with the showroom cameras or whichever way. They had an XS20 on display (similar weight) and pulled an XM5 from the back. Just from the weights, I could tell that the XM5 was the right choice for me. The other salesperson was able to pair me with a Fujinon 27mm pancake lens that would keep my unit light and compact and a UV lens for protection. I will say that anybody coming in should do their research - the suggestions were helpful and already in line with what I had been planning to buy, but there are other options that are more budget friendly that they may not offer. I mentioned that I was going on a cruise to Alaska soon and asked about rentals, and he recommended that I call a few weeks in advance to see what they had in inventory to rent out. I will definitely do so! He said to aim for a 50-200mm and mentioned lensrental.com if they did not have what I needed in stock. Overall I was very pleased with their service. I would definitely come back for my other camera needs. read more

1 star; absolutely terrible experience. I called Mike's Camera ahead of time to confirm that a specific camera was in stock. The employee confirmed it twice and told me they would reserve it. Based on that assurance, I drove 50 minutes to the store. When I arrived, the entire staff seemed completely confused. Nobody knew about the reservation, they couldn't find the camera, and they kept asking one another who had reserved what. Eventually, someone remembered the phone call and brought out the "reserved" camera..only for it to be the wrong model. Despite confirming twice that the correct camera was available and wasting nearly two hours of my time driving there and back, nobody even apologized. They simply said, "Yeah, we only have this model." This store is disorganized, careless, and completely disrespectful of customers' time. If you call to confirm inventory, apparently you still cannot trust the information they give you. I would never return or recommend Mike's Camera to anyone. read more

Positive interactions and got my questions answered. I came for a battery and walked out with one. But I could look at a used lens while I was there. read more

Only the second visit to Mike's Camera Menlo Park store, and another great experience. Ran into setting problem on my Sony A7R VI and staff was busy when first walking in. I was attended to by Alexis (?) soon after. He figured out the fix and asked me twice if it was ok initializing existing settings, be on cautious side? After my thumb up, he went ahead and problem solved. I always have good service experience at both Dublin's and Menlo Park's stores. read more

Took my broken camera here and they were able to fix it within a month. They sent my camera out for repair and got back to me With the pricing and what was wrong with it. My camera works perfectly and would recommend Mikes camera because not only did they fix my camera but they're also friendly! read more

I had to call the store to give them a compliment. I gave them a five minute old VHS tape and for only $43 they sent it to headquarters and in five days and they came back with a thumb drive file with better quality than the VHS tape. Always happy with their services. And enjoy their customer service so nice to deal with humans instead of robots or AI or online. read more

This is your old fashioned camera store with very good counter service. Prompt, knowledgable, but unfortunately unable to provide the part needed for an older Sony camera. We do have the part number now, and perhaps can get it directly from Sony. We do not live in Menlo Park but are often in the area for family and medical. Downtown Menlo Park is so delightful. Free parking, walkable, and lovely stores and restaurants. The small, locally owned businesses are just great. read more

I had a long list of equipment that I needed to purchase for my fiancée to shoot a documentary. Mark from the Menlo Park store helped me and was very knowledgeable about the equipment and offered me good advice. I found this store to have an excellent quality of stock and the staff is incredible. I highly recommend this store. R. Harper read more

Mark is so helpful! I received excellent service for my first ever camera. I picked up the Fujifilm XM5 and he helped me set up the lens and taught me how to attach and detach it, same with the SD card and battery! He also demonstrated how to clean and care for the camera and explained everything so thoroughly and in a way that was easy to understand for a beginner (me, haha). I cannot recommend services from here enough! I even have a cute little case to carry around my new camera!! So cute. read more

Mike's Camera- Menlo Park - Fujifilm XM5 - Photography Stores & Services Near Me - Menlo Park, California

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Mike's Cameras develops premium, high quality photographs. Most of the employees are long term, experienced and very good at what they do. Pride in work and standards of excellence produce vivid color and high resolution clarity. This is the place to go for highly sentimental or important photo reproduction. I am the worst photographer but the results of Mike's Cameras photo reproduction are stunning. I take public transportation from 6 cities away to come here. The integrity of their work is that good. read more

Our photographer recommended this place to get wedding photos printed here as they have the best quality. We went in today and this place was BUSY. It was cool to see so many people ordering prints and getting things for their cameras here. Joseph and Oliver helped us out. They were both very nice and quite knowledgeable. We ordered some 8x10 prints and a 20x30 canvas, which hopefully turns out good - I will update once we get it. read more

Horrible customer service. One associate was swearing constantly. I asked another about whether they had a particular lens in stock, and he couldn't be bothered, instead telling me to wait for the associate who was dropping the f-bombs. Won't be back. read more

Matt Todd at Mike's in Menlo Park was don't in helping me with a complicated photo book. His whole staff is always kind, knowledgeable and professional and I wouldn't consider going anywhere else for anything photo or camera related. The BEST!!! read more

Great service. Knowledgeable and helpful staff. Chat was very patient and helpful to get my order for a canvas print just perfect.

I went in to take my passport photo--I was out in less than 10 minutes. The clerks are extremely kind and helpful. I paid $18 and some change, and the picture looked excellent. read more

I have been a Mike's Camera fan for years. Recently, I went to the store for a passport photo. Terri helped me on the spot, no wait, with highly professional work. She is clearly experienced with photography and government guidelines for passports. She took care to have the right lighting and helped me position myself. Highly recommended. read more

Really friendly. Passport pic excellent. Oliver was professional and nice. Good location; easy and free parking! read more

Came to get my passport photo and was happy with the service and results. They were quick, took the photo with a high quality photo by hand (not on a tripod) and made sure I was happy with the result before printing. Cost was a few dollars less than Walgreens too. Highly recommend! read more

Love Mike's Camera. Have a great experience every time I go. Today, Alexi was kind enough to help me with removing dust specs on my camera sensor. I had been wrestling with the issue for 45 min at home and Alexi was able to diagnose and solve the problem in less than 5 min. read more

I needed a 11x14 copy of taken with film a 4x6 print in 1999,. Initially scanned the 4x6, at home.Took a lot of post processing to correct color, etc and enlarge to 11x14. Initial print at Mikes had lots of digital noise. Justin,the print guru at the Menlo Park store, asked me to bring in the 4x6 print so he could scan it . Fortunately I was able to find the original negative ( one good thing about being a packrat). Justin was able to make a HD scan of the negative, do some processing and print a beautiful 11x14 image - I couldn't be happier. Great service from a very knowledgeable and talented printer - something you don't always find in a local store I have entered many prints made here in photo contests - win or lose- the judge usually mentions they were high quality prints. Problem often with my composition - not the print. On average need 1-3 prints a month for competition, more if having exhibit. Will continue to get them from Mike's Camera Menlo Park read more

Best camera shop I've been to in a long time. Helpful and knowledgeable and they have everything.

Alexi helped me with my 3 cameras and their various issues today, and he was the best. Very patient, helpful, and genuine. I love love love this place and their service, can't recommend it more read more

Mike's Camera lost my camera. I dropped off my Nikon D850 camera body for a sensor cleaning last Monday. The person receiving the camera said they were not super busy so it would take only one to two days to finish cleaning. Fast forward to Friday. No phone calls, no status, nothing. I called them up, and asked for a status, and the person on the phone has no idea what I'm talking about. Not only did they not have a status on my camera, they didn't acknowledge that they had my camera at all. I told them I had a receipt with an itemized description, and they still couldn't locate it. They said they would search for it and call me back later that day. They did not call me back. I called again in the evening. Someone else got my call, and they said the camera would be ready the next day. They haven't even started working on it. I picked up the camera on Saturday, though it did take them more than a few minutes to find it. I told them what happened and how it was not OK to lose my camera for four days, and I got an apology, but the person also took the opportunity to blame the cleaning tech and threw them under the bus, which I thought was quite unprofessional. Having said that, they did do a great job cleaning the sensor and the rest of the camera. But I missed an event I wanted to shoot on Friday night because they misplaced it. I don't think I'll trust them with another camera again. read more

I went to Mikes to specifically have a 40-50 year old roll of film developed. I've had this roll from my father's antique camera, which I tried to have developed about 20 years ago. It was near impossible to find a film developer to help me with this roll. Mikes Camera (Menlo Park), was my latest contact which they said they were able to attempt the developing, but there wouldn't be any guarantees because of the age of the film. Mikes had me, "Pre Pay" & after a week, I made contact to check the status &, they informed me that they weren't able to save the photos because of exposure problems. I asked if I would be reimbursed my payment, due to not being able to receive what I paid for & after a couple of minutes, was, credited back onto my credit card !! Mikes is a CREDIBLE Establishment & I give them, 5 ' s !!!!! read more

Jose was exceedingly helpful, informative, and patient with all my questions, I look forward to learning how to actually capture what I'm seeing on a digital image. read more

I'm writing this review on behalf of my partner. We went in for a quick passport photo, and Oliver helped her today. He was very cordial, helpful, and was happy to assist us in a quick photo session. We could've easily went to a Staples or something, but workers like Oliver make the difference. Thanks, Oliver! read more

Staff was great at directing and explaining Nikon DSLR vs MIRRORLESS. I was able to confirm and navigate my own concerns about upgrading from my current DSLR read more

Went in to drop off one color film roll for dev&scan. Paid 30 on high res scans. The shop feels legit. Somehow they have 10 employees working and the one who helped me was keen on getting me to sign up to their member benefits. Received the online scans and was totally unhappy with prominent green coloring evident of a bad scan and weak control of color, and scan framing. Almost rushed. Reached out in hopes to get an email back from the 'very busy' employees on this matter for about 1 week.. No response. Went in to get my negatives and am leaving this rating. Maybe they got bigger customers to take well care of with bigger orders. And no, the film was not expired. read more

Mike's Camera- Menlo Park - green - Photography Stores & Services Near Me - Menlo Park, California

I called to ask about their Digital Passport service and spoke with Elliot, who was incredibly helpful and friendly. A few minutes later, I stopped by, found Elliot, and was taken care of right away. I've never seen a camera store so bustling - especially on a Sunday afternoon! The place has a charming, old-school feel, with a strong focus on customer service. I also learned that they first opened their doors on Black Friday in 2012. Let's continue to support independent businesses that keep our community thriving! read more

I've officially decided to stop doing business with Mike's Camera, despite being a loyal customer for years. In December, I purchased a camera backpack and later went in to return it within the stated return period. At the front desk, I was told that returns were not allowed because it was purchased during the holiday season even though this restriction was never clearly disclosed at the time of purchase and the item was still within the return window. **Mind you the bag was brand new with tags*** This experience was frustrating and disappointing, especially considering how much business I've given this store. In 2025 alone, I purchased: * Sony FX3 * Sony 70-200mm GM II * Sony 50mm f/1.2 And in 2024, I also purchased two Sony A7 IV bodies. That level of loyalty should come with transparency and respect not surprise policies enforced after the fact. Unfortunately, this experience showed me that customer service and accountability are no longer a priority here. Because of this, I'm done doing business with Mike's Camera and will be taking my future purchases elsewhere. read more

I had such a positive experience at Mike's Camera in Menlo Park. I'm a film + digital photographer, and this is exactly the kind of store you want in your corner--knowledgeable, patient, and genuinely excited about helping you get the most out of your gear. Everyone I spoke with was friendly and actually took the time to answer my questions, not just rush me through. They definitely know their stuff, but they also don't make you feel intimidated or talked down to (which happens a LOT in camera stores). They helped me with film, walked me through a couple of lens questions, and gave great recommendations without trying to upsell me. It really felt like they wanted me to get what was right for my work, not just sell whatever was most expensive. As a photographer who shoots a mix of digital and film, it's amazing to have a local resource that feels personal and trustworthy. I'll definitely be coming back here regularly for film, gear, and printing. Highly recommend! read more

Customer service was superb! I needed a second copy of my photos and it was handled on the spot!

Dropped in for a passport photo and they quickly helped me get a great one. So much better than the 2 previous places I'd tried. Turns out the place with good lighting and photo expertise makes a difference! Quick, friendly and excellent results. read more

Brought in what I thought was a broken lens and camera. Jose tested a different lens, reset the camera to restore focus then showed me the damaged manual focus ring did not affect the internal focusing mechanism. Support your local camera store. Jose is the man! read more

Friendly Professional prompt service - efficient and easy to work with. Very little wait time

I'd been looking for a place to have some old family photos digitized for awhile and was pleased to find Mike's Camera. I dropped in on 10/12/25, a Sunday. Vijay greeted me as I approached. He was very pleasant, answered my questions patiently and handled my photos with great care. He was a pleasure to work with. Katie read more

Absolutely outstanding customer service. I have an old Sony SLR digital camera, that I hadn't used in some time. I used it, but somehow the settings for raw, jpg, etc., got completely scattered, along with losing the auto focus. Upon arrival, Matt directed me to an Asian gentleman, that was extremely helpful and knowledgeable. Not only did he get everything reset correctly on my camera, he took the time to show me how to do it myself if it ever happened again. This place is first rate all the way, and I will always comeback for any of my camera needs. Thank you. read more

Staff is great! They are knowledgeable , patient, and went above and beyond to get me the camera that I wanted. I have signed up for some on-line classes too, which haven't started yet. read more

Super easy spot to get digital passport photos! I called ahead, but it turned out no appointment is needed. Mike's had a better lighting setup than a drugstore or copy shop. My photos were in my email inbox, ready to submit for the online passport renewal application, by the time I arrived home. read more

Great place to get any prints or any photography related material, I definitely recommend this place! I would like to thank Maria, Jose and Matt and the rest of the staff! Thank you! read more

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