!!!!!!BUYER BEWARE!!!!!!! I never imagined I'd be writing a review like this, but if sharing our experience prevents even one family from going through this, it's worth it. About a month ago, my husband and I purchased a vehicle from this dealership, working directly with Facundo. During the sales process, we were verbally told we were agreeing to a 24-month loan, payments of approximately $500/month, and financing around 4.99% interest. We put down $9,000 in cash, which completely disappeared. Our automatic payment was withdrawn from our bank account, and it was $587, not the amount we believed we had agreed and signed to.That immediately sent us into panic mode, so we started digging. What we discovered was HORRIFYING. The financing paperwork reflected a 70-MONTH loan, not 24 months, and an interest rate closer to 10%, not 4.99%. But it gets worse. When the lender later sent over documentation, we discovered signatures were completely forged, and the email address associated with the electronic documents was not my husbands email - this was done to prevent him from receiving the copies of the DocuSign directly. Let that sink in. When we contacted the dealership expecting someone to explain or help correct what appeared to be serious discrepancies, we were met with arrogance, zero accountability, and complete dismissal. Instead of helping, we were told that if we wanted certain add-ons canceled, we had to do it ourselves--even though those products were sold to us during the deal. And Thomas (the supposed manager's) response? "See you in court." So that is exactly the route we are now taking. We are actively retaining a consumer attorney and filing formal complaints with the state. Their SunBiz corporation is INACTIVE! This has been financially devastating, emotionally exhausting, and one of the most disturbing consumer experiences we've ever had. Absolutely disgraceful. read more

Do not use this dealership. The agent Areal lied to get a sale. We are Senior Citizens & this kind of dealership is unacceptable!!!

Terrible experience. This has been the biggest headache I've ever gone through -- and I'm pregnant, which made it even more stressful. They do not care about people at all, no matter your circumstances. All they care is getting paid. They gave us a great price over the phone for a car, but refused to put anything in writing. When we drove in from out of state, that car "wasn't available" anymore. They then convinced us to buy another car instead. They told us the total price was $14,500. The next day, when we carefully looked at the paperwork, we found out the car was actually listed at $23,000. That's almost $9,000 more than what they told us. The signing process was rushed. They quickly flipped through papers, showed us forms with the lower price, but those weren't the papers we actually signed. It was confusing on purpose and felt like a total scam. This place tricks people, hides the real numbers, and pushes you to sign before you can think. STAY FAR AWAY FROM THIS DEALERSHIP! I hope we can somehow get justice for our experiences, coming together as a group to fight against this company somehow. read more

No recomiendo este dealer a nadie. Mi experiencia fue muy negativa desde el principio. El precio de la camioneta no fue el que me dijeron al inicio, y la primera camioneta que me llevaron tenía fallas. Cuando pedí que me devolvieran mi depósito, me dijeron que no se podía, usando como excusa una parte del contrato que nunca me explicaron claramente. Además, al momento de financiar, vi que el interés estaba súper alto, y cuando pregunté me dijeron que no me preocupara, que después de 3 meses podía refinanciar y que el pago bajaría. Hasta el día de hoy le he escrito varias veces al "financiero" para que me ayude con ese refinanciamiento y nunca contesta. Siento que solo querían vender, sin importar si estaban engañando. Hay muchísimos dealers que sí son honestos y que de verdad quieren ayudar a la comunidad latina, no aprovecharse ni estafarla. No volvería a comprar aquí ni lo recomendaría. Tengan mucho cuidado y revisen todo antes de firmar. read more

El peor dealer al que puedan ir . Empiezan ofreciéndote que si el carro tiene algún detalle te lo va arreglar y tan pronto firmas ya no responden llamadas ni se quieren hacer responsables. Muchos carros ya tienen golpes y detalles . Aseguren que le arreglen las cosas antes de firmar porque Ariel después ni responder quiere. Y todo es una excusa nueva . Y no le crean lo de que en cualquier estado te arreglaran el auto a mi me hicieron ir allá a la mala con excusa q no había espacio en el área donde vivo. read more

I am writing this review to warn everyone about the completely fraudulent and predatory tactics used by this dealership. My experience was a masterclass in how to scam potential buyers, and I hope others can learn from my mistake. First, they use false advertising. I called about a specific car I saw online and was assured it was available. After driving out there, a salesman took me on a two-hour wild goose chase around multiple parking lots. Once I was good and drained, they casually mentioned the car I came to see was "just sold." Then came the bait-and-switch. They showed me another car and verbally told me a price of $15,000. They made it sound like that was the total price. Only after I had committed mentally and put a down payment did I discover the real truth: the $15,000 was just the down payment they wanted, and the actual car price was over $32,000--a fact they hide until you're in deep. The signing process is a designed distraction scam. The office is always filled with a crowd of men talking over you, constantly offering water, and creating chaos. While I was signing, they had me on the phone with my insurance company to transfer coverage. While I was distracted on the phone, they placed their hands over the documents, guiding me to sign without letting me read a single page. My advice is this: LOOK THEM UP ON YELP FIRST. That's what I should have done. I returned the car immediately after I realized the extent of their deception. Do not trust them. Do not give them your keys. Do not believe a word they say. Their entire business model is based on exhausting you and tricking you into signing a contract for a car that costs more than double what they lead you to believe. STAY AWAY. read more

Gauthay Auto Sales, Tropical Auto Sales 5830 Rodman St, Hollywood Fl 33023 Called the police on me after I told someone who was looking for a vehicle to leave. CALLED THE POLICE ON MY WHILE I HAD MY 3 yr OLD CHILD. TOLD THEM I WAS ANGRY AND SCREAMING AT EMPLOYEES AND THAT I WAS BLACK. After going through the hassle of dealing with them charging me for service they never rendered, and fees for a new tag I didn't need. I paid the dues to get my registration. Tag agency said they were unable o take it because the name of the business didn't match. They wanted to keep discussing a DVA as if it mattered in my case when I kept telling them I just need something stating I paid my fees to the original name so that I could get my registration. The "Manager" wanted to tell me I shouldn't be telling customers to leave when in fact I should !! They don't care if they sell you a car and the moment you reach 441 it blows up as long as they gained their coins. IF YOU WANT PROFESSIONALISM AND GREAT BUSINESS MANAGEMENT AND A PLACE YOU CAN TRUST TO GIVE YOU A CAR IN GREAT CONDITION THIS IS NOT THE PLACE TO GO!!!! read more

This company is a Scam Artist. They post illegal misleading and deceptive ads, and when inquiring about their so called vehicles they refuse to provide basic information. I contacted them on a vehicle posted on FB - when I asked the representative for a copy of the Carfax report he refused and said I had to come in to the dealership- then I asked him for the cash out the door price, and his reply was "are you American?" To which I replied yes- And he proceeded to refuse selling to Americans. They prey on immigrants and the destitute- engaging in Bait and Switch tactics- changing the pricing - lying about the pricing- and refusing service and sales to people based on race and or nationality. Stay away!! You've been warned. read more

This is a true story. I'm not here to waste time writing, so the dealer's response doesn't matter because it wont solve anything they have already done. DO NOT COME TO THE PLACE!!! IT'S A COMPLETE SCAM! (Don't work with all of them, particularly Lucas)! There are many dealers in the same spot, but they all work together, in turn using each other as scape goats if they're ever in the hot seat. If you put a bad review on their website, their defense is that they don't have your records. The address where I visited to see the car was this place where I'm leaving the review, but the place where I filed the papers was a different address (same road but different building number). I had to drive 4 HOURS only to be met with disappointment. They had at first told me that the price was somewhat cheap, only to up the price once I was already roped in by surprise. They do not speak clearly about the prices of the car or how much they are going to charge you. HIDDEN FEES EVERYWHERE! They had the audacity to charge me an extra delivery fee when I was the one who went to pick up the car myself - not to mention the fact that this was all for a car they couldn't even be bothered to make look presentable!! The remote that locks the car doors was not the right one for my car - they didn't even give me the correct key fob. I had to spend more money on a new key and a new remote for the car. Once I had the car, it was completely empty of gas and none of the buttons on the steering wheel worked. I'm still waiting for them to call me to find out when they'll send me the key, but chances are they wont because they already got their money! read more

I was a victim with front I purchased a 2019 Escalade gave them $500 deposit when I went to pick up the car. The car wasn't there I took a bus with my mom from Orlando to Hollywood Florida. I was there for three hours getting my money back. They told me that the office was closed that I was gonna get the money back on Monday today didn't get my money. I called the sales person.Stefano his cell phone is 786-784-8888. We talk in the morning. He told me he was gonna take care of it, which he never did. After that. He never picked up my clothes. I file a fraud with the Hollywood Police Department they advise me to file with the criminal investigation office, which I did. I also file with my bank and also file.Zelles fraud department please be careful don't use their business. It is a nightmare dealing with them. Look at the comment and see how people think about them. You can call me directly. My phone number is 813-970-2740 read more

Nunca nunca se les ocurra comprar un carro con ellos son unos mentirosos, te dicen algo y después el banco sale con otra cosa nunca contestan, ponerme un precio y luego salen con otro mala mala experiencia read more

Son unos mentirisos te disen un presio por telefono y después que llegas te dan otro me isieron perder el tiempo ni se les ocurra ir que todo lo que disen es mentira es solo para que ballan y poder estafarlos read more

Subject: Formal Complaint Against Gauthay Auto Sales - Irregular Practices and Potential Fraud Date of Incident: Saturday, January 18, 2025 Location: Gauthay Auto Sales, 5830 Rodman St, Hollywood, Florida Incident Description: My husband and I visited Gauthay Auto Sales to see a vehicle my husband had shown interest in through Facebook Marketplace. Initial communication was conducted via text messages, and an appointment was scheduled for that day. When we arrived, we were informed that the person we had been in contact with was unavailable and that another salesperson would assist us. When we asked to see the previously agreed-upon vehicle, the salesperson told us it was not in good condition due to transmission issues and instead showed us other available vehicles. We explained to the salesperson that we wanted to pay in cash and expected a good price, but he discouraged us, claiming that we could only access a two-year warranty if we financed the vehicle through "their own banks." This seemed interesting, so we agreed to let them review our credit. The manager informed us that our credit scores were excellent and that we qualified for financing with a 4.5% interest rate. We were asked to select a vehicle from their inventory, and after visiting several of their locations, we chose a truck. When we returned to the manager's office to finalize the process, we were told that the interest rate had now increased to 5.6% and that the financing term would be 60 months. This was a change from the initial terms, and although we were not interested in long-term financing, the manager assured us that we could pay off the loan in 3 to 4 months without penalties and still keep the two-year warranty. However, the issue arose when we were asked to make a deposit before being shown the loan documents. When we insisted on reviewing the terms in writing before making any payment, the manager stated that payment was required first. We refused, and the manager left the office, saying he needed to "consult with his superior." He left us waiting for over 20 minutes. Finally, they returned without the requested documents and informed us that another person was interested in the same truck and that they would sell it to the highest bidder. This seemed like a dishonest strategy, as they had pressured us to make a payment without first allowing us to review the documents. We left the dealership frustrated at having wasted the entire day and disappointed with the treatment we received. However, we were relieved that we did not fall victim to what we believe could be fraudulent practices. We consider the actions of this dealership to be deceptive and believe they should be investigated by the appropriate authorities. We Request: An investigation into the sales practices of Gauthay Auto Sales. Assurance that similar situations will not affect other consumers in the future. read more

They sold me a truck with a blown engine (damaged crankshaft), I told them the second day after paying for the vehicle and they tricked me by telling me to wait a month for my warranty to be activated. In short, they took no responsibility only because the 30-page contract they made me sign said the word As is, which according to them means that the vehicles sold at that dealership are used and once you pay for it, they are not responsible. Today I have had my truck for 3 months, I am still paying for it, and for two and a half months the truck has been at the mechanic's fighting for the warranty to cover the hidden damage that they hid when they sold it to me. Finally, every time I went to the Gauthay Auto sales location, the supposed financier hid from me so as not to help me resolve the problem. The treatment was extremely bad, in short, they scammed me. read more

Malísimo de estafaron con 34 mil en engaños firme sin darme cuenta digital un contrato por el doble del valor del carro , dolor de pagar por 5 años el valor de un carro usado como nuevo y tasa de interés altimisima read more

FALLS ADVERTISING!!! Don't trust this place. They do 3 different advertising for the same vehicle. When you get there, the vehicle you like they pretend they cannot find it. The contact person said he's there in the lobby but when you get there, suddenly it was his day off. When you tell them you don't want any other vehicle, instantly they say the one you like is already sold out. Seriously? Sold in a matter of seconds while we were there? We might have wasted our time getting there but for some reason prior to the conversation I felt bad vibes and I felt sick to my stomach that I told my spouse to not even go inside... I was skeptical. It was such a relief not to do business with them... because they cannot be trusted. read more

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Hola a mi me hicieron. lo mismo me vendieron un carro y a los tres meses tube que reparar el motor vamos a poner una demands colectiva y levels a la corte. read more

El Dealer mas basura que he Tenido que lidear en mis 30 anos en este Pais no se preocupan por tus papeles despues que te venden el carro cuando fui a recojer mi carro no estaba listo el bumper de alante suelto un total desastre hoy hace mes y medio que compre un Toyota RAV4 2017 y Todavia estoy esperando por mi regristracion y no han resuelto mi problema es un engano total NO SE LO RECOMIENDO A NADIE . SI PUDIERA DAR 0 ESTRELLA LO HARIA . read more

SCAMMERS!!! DO NOT COME HERE! Every single word that comes out of these people's mouths are lies. They hide paperwork from you and forge your signature on contracts. The only way you will get the paperwork from them is to call the police and have them get it for you. They open a loan in your name for way more than agreed upon and you will not get your down payment back from them. Worst decision of my life was getting a car from these low life scammers. read more

I think about how many more people could fall innocently into the hands of these unworthy sellers. If you ask me in one sentence my opinion or what I would say about my experience I would only say something meaningful like RUN, RUN AWAY, DO NOT LISTEN TO THEIR DECEPTIVE WORDS OR BETTER NOT EVEN PASS BY RODMAN STREET IN HOLLYWOOD. My experience like others I have read has been fatal for us, not for them, it was summed up in miles of calls, with no answer, 3 hours of travel from my house to them several times and 6000 dollars lost. As God says in his word, run away from the bad ones. read more

total scammers. you'll drive all the way there and then they up the price by thousands after giving you a price over the phone. They're ads are total BS. Don't waste your time! read more

these people are absolute liars. I made a deal with a guy on Facebook and he has nothing to do with the I drove an hour to come pick up the car and they turned out to be full of it. These people are liars and they're clearly selling crappy warning do not buy anything from these people they make deals and then break them later. The old bait and switch. read more

smells like a scam!!! they wont give you a price unless you go there... cash buyers have a different price than finance buyers... to many shady stuff going on here... read more

ILLEGAL, FRAUD. You'll drive far away for a car they don't have. I'm glad all the negative reviews are staying up top on Google. He buys fake good reviews, anyways if you do happen to see another car you like, don't buy it he will LIE to your face and act like everything is okay and upcharge the heck out of you, but we all come here for cheap cars after you leave you will realize you have the most expensive car in America. I reported the owner, Kevin, to the DMV. I'll never understand how one goes from a lawyer to a car salesman, but clearly, he thinks he's smarter than everybody else :) read more

Cuidado con este dealer, mi sobrino que lleva poco tiempo en este país y por su inexperiencia fue a comprar un carro solo y acordaron un precio cash y lo otro financiado y nunca le dieron el contrato, a los dias el llamó al banco de financiamiento y le habían financiado casi el doble de lo que habían acordado con letras por 66 meses y un interés del 22%. Cuando fue a reclamar no le hicieron caso y básicamente le dijeron que el había firmado papeles en blanco concretamente. No compren en este dealer se aprovechan de la inexperiencia de las personas que llevan poco tiempo en este país. read more

I only have 2 words for this dealership. SCAM ARTIST. They forged a contract as if they were me to put me in a high loan. Now I'm having to go through the trouble of getting out of it. STAY AWAY!! You've been warned. read more

¡ALERTA DE PUBLICIDAD FALSA! Vine a ver una Tacoma 2020 que habían incluido en Facebook Market por $ 15 mil, hablé con Juan y perdí el tiempo. Me presenté y no lo tenían, como si nunca hubiera existido. Están haciendo publicidad falsa para que vayas. No se deje engañar por sus mentiras. NO lo recomendaría. read more

This stupid scamming dealership just scammed my family. We recently bought their car, a Honda Odyssey and unfortunately, the buyer did not read the contract properly. THIS IS A *WARNING!* *DO NOT!!* AND I MEAN DO NOT BUY CARS FROM THESE PEOPLE! THESE ARE STRAIGHT SCAMMERS THAT ARE PUTTING SMALL LITTLE BITS OF INFORMATION ON THEIR CONTRACTS THAT ARE NOT VERY VISIBLE AND SCAMMING OFF OF THAT!! Now, we are not getting our $5000 back even though we want to return the car because guess what? A very small text on the contract is written: "From the down payment, we are not going to refund the $5000". This is not word for word but I AM *100%* SURE that this is something similar to what was on the contract. When you walk into the dealership, you automatically get this uneasy feeling, at least for me. I knew that they were up to something. They were so unprofessional and acted like they had no clue what they were doing. I would NEVER EVER recommend this place because I suggest going to a somewhat well-known dealership that looks professional, unlike this one. Please don't get scammed and read through the contract thoroughly *ALWAYS!* Stay safe out there! It's a cruel world. read more

this place is the worst place for someone go to buy a car.the service is very poor. All they want is to sell you a car without any care in the world read more

Garcias Karen por la ayuda, compré la troca que queria! Recomiendo pasa por acá. todos muy amables y eficientes

cuidado esto supuesto llamado dealer te venden los carros con titulo limpío y son títulos rebuilt todos todos son unos estafadores y se aprovechan de las personas que van a comprar su auto no los recomiendo para nada pura estafa el supuesto manager o dueño que no se si será verdad porque son unos mentirosos llamado hernan es un gran estafador junto a todos los que trabajan con el y otro llamado felipe te mete los carros viejos esos por los ojos para estafarte el dinero read more

I usually don't take the time to write reviews. But in this case, I will. On September 7, 2023, my 18 yrs. old nephew was excited to purchase his first car, unfortunately he decided to go this shady dealership. To make this short. They told him a price of $15,000.00 for a 2020 Ford 150. The agreement was to pay $14,000.00 cash and that the $1,000.00 was going to be left to "build credit". Well now September 29, 2023, he decided to pay off the $1,000.00 and just get his title. He gets there, the original seals guys is "not there", he wasn't not approved for the "car loan" now he owes $35,000.00 on top of what he had given as a "deposit". So, he decided to return the truck, but they kept $5,000.00 for using the truck a whole 21 days. We called the police, because we felt like we were being scammed (which we are) but the office said that they are entitled to do because they have a "signed contract" which my nephew said he never signed all the pages that where on file or was given a copy of. The only thing he had was the receipt of the $14,000.00 cash deposit. PLEASE TAKE YOUR MONEY SOMEWHERE ELSE. They don't even speak English. read more