Not sure why all these bad reviews are on here. Purchased 3 cars from this location and everyone…read morehas been phenomenal.

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started…read moreoff good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees.

I cannot believe I am writing this, but I actually had a great experience here. I was in the market…read morefor a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. When we arrived, Simon was ready to show us the car. We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. Juan, the finance manager, was great - no BS, no games. I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". We were able to e-sign the documents from home. I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.

Buyer beware they mess up paperwork all the time. Inventory is terrible and can't keep their…read morepaperwork straight. All the salesman look confused and don't know anything.

Bob PAterno and Juan as my financial analyst . My second car with them . Shout to bob and Juan for…read morebeing patient and honest . Thank you guys so much ! I highly recommend BOB Paterno as your sales men ! Honest and kind

Terrible customer service for oil changes and routine maintenance. On multiple occasions, they have…read more"recommended" services my car didn't actually need, which made it feel like they were simply trying to increase the bill. Their phone numbers and customer records are not kept up to date, and no one takes responsibility when there is a problem--each location claims to be a separate company. I also tried getting service at the Downtown location, but they didn't have my updated information. To make matters worse, my brand-new Tucson has already had three recalls in only two years. I never experienced this level of frustration when I owned a Honda.

The only reason I am giving a 3 star is because I have been a client for many years and I always…read morehad a great experience. The dealer has become a joke with false advertisement. They have been contacting me for months to buy my lease and I specifically stated I could sell you my car but I do not want to get a new car. The representative told me no problem, come for an appraisal because we are giving X amount of money over the market price. Once I was in the dealer and the salesman realized I didn't want to trade they did not pay any attention to the matter. Needless to say I called the person who said to come for an appraisal and he has not even have the decency to call me back. Unprofessional.

Terrible place to purchase a car. Quick to take your money but once you need to service the vehicle…read moreit is awful.

The best car buying experience in all of Miami can be found at Doral Toyota when you get to deal…read morewith Gretel Santana in the Internet Sales Department. She is an amazing executive who makes the buying experience a pleasant and easy process. She is no holds individual that gets to the point trying to get the best deal and makes the process quick and easy. Also focused on what your needs and wants are and without the haggle usually associated with car buying. Josh is also a sales person at Doral Internet sales and makes the most efficient and easy process for you to enjoy your purchase. We've been continually renewing our leases with Gretel and her team at Internet sales and would definitely recommend their services.

Dear Dealership Management,…read more I am writing to share my disappointment regarding my recent experience purchasing a 2025 Crown from your dealership. I initially called and made an appointment specifically to come in and see the vehicle. Upon entering the dealership, I was immediately approached by a salesperson named Ocean, who had a handful of paperwork and insisted that I sit down and complete forms before even seeing the car. I politely explained that, at that point, I was simply there to see the vehicle and was not yet prepared to discuss purchasing it. After a considerable wait, Ocean eventually returned with the key. Unfortunately, she seemed to know very little about the vehicle. I initially overlooked this, assuming that I could evaluate the car myself. However, when I asked to test-drive it, I was told that I could not because the insurance card I had with me had recently expired. I have maintained insurance with USAA for approximately 50 years and simply did not have my updated card with me. While I understand that dealerships have policies they must follow, the way the situation was handled left me feeling frustrated and unwelcome. Rather than taking the time to show me the vehicle, answer my questions, and allow me to become comfortable with it, the focus seemed to remain almost entirely on paperwork and purchasing the vehicle. I became so frustrated that I ultimately left the dealership. The following day, I decided to give your dealership another opportunity after receiving an email from one of your managers assuring me that I would be dealing directly with management. When I returned, however, Ocean was once again involved in the process despite my dissatisfaction with the previous day's experience. I ultimately purchased the vehicle, but the process lasted from approximately 10:00 a.m. until nearly 6:00 p.m. At 66 years old, I have purchased dozens of vehicles over my lifetime, both new and used, including vehicles directly off showroom floors. This was, without question, the most frustrating and unnecessarily lengthy car-buying experience I have encountered. Unfortunately, my concerns continued after the sale. I had paid for an additional key, and Ocean assured me that it had been ordered. After approximately two weeks and three follow-up phone calls, I discovered that the key apparently had not been ordered when I was originally told it had been. During that time, I received several different explanations, including that Ocean had been away on vacation. The conflicting information made it very difficult for me to have confidence in the communication I was receiving. I do, however, want to make a point of recognizing Eddie Perez in your service department. Eddie was the bright spot in this entire experience. Once he became involved, he was courteous, helpful, professional, and managed to get my key taken care of in one day. His customer service was outstanding, and I believe he deserves recognition for the way he handled the situation. Unfortunately, based on the overall sales experience, I cannot say that I would feel comfortable recommending your dealership to friends or family. I hope management will take this feedback seriously and use it as an opportunity to improve the customer experience, particularly regarding sales practices, communication, product knowledge, and follow-through after a sale. Thank you for taking the time to review my concerns. I would welcome the opportunity to discuss my experience with a member of management.

The only reason is Robert L. The best part of Ocean Mazda,…read moreno doubt. I know he will help to get you that Mazda. My daughter loves Mazda and I don't mind getting it for her. She loves the new premium plus CX-5. She wasn't disappointed going from the Signature to the premium plus that offers new technology and amazing screen like a Tesla. I love to see her enjoying her new suv! Thank you much, ROBERT!

A big waste of time. I spent the entire morning negotiating an online car price with a sales…read moreassociate, until we agreed upon an out the door price. Explained that I was serious about purchasing a certified used vehicle and was willing to purchase that same day if the price was right. When I arrived to see the vehicle we had agreed upon, after waiting 30 minutes, was informed that the vehicle had been sold a week ago. It was explained to me that it was oversight and not an attempt at a bait in switch. While this may be the case, it was still a major waste of my time and energy and the dealership needs to pay attention to their inventory before negotiating deals.

I'm not sure how or why CarMax has a relatively low overall rating, or how anyone with experience…read morehaggling and negotiating at shady dealerships could claim to have a bad experience here. I've purchased 2 vehicles from CarMax and recently traded in or sold them my 3rd. I appreciate the fact that the first offer they give is generally their best, and there is usually no room or chance for haggling or negotiating and all the BS that comes with that. Most importantly, I've never walked away feeling that I wasn't treated fairly or didn't get at least an above average deal. During our most recent experience we were buying a new car from another dealership, but their trade-in offer on our existing vehicle was very low. When we checked Kelly Blue Book/Edmunds to see what the trade-in was worth, we received an immediate offer from CarMax that was above what KBB indicated we should expect to receive at a dealership, and it was valid for several days. When we came here to do the trade-in, the process was relatively painless, though not necessarily quick. When we arrived here at around 11 a.m. on a Friday, we were about the 8th or 9th car in line to get an appraisal to either trade or sell our car. It took some time to get through that line, then the actual process of the staff examining the vehicle, taking photos and test driving it took another 15 minutes and then once done, it took about 20 minutes before the trade offer was ready for us to view inside the dealership. The offer CarMax made was in-line with the one they'd offered us via Kelly Blue Book/Edmunds a few days earlier, and in my opinion was very fair. We then had to go to the business office to accept the offer, present ID and turn over the signed title, then pull our car into the service bay and turn in the keys. They told us the paperwork would take about 40 minutes to process and that was spot on. She called us over to sign a few things via Docusign and 5 minutes later she called us back to the window where she gave us copies of all the paperwork from this transaction along with our old license plate, a check for the trade-in and we were on our way about 2 hours and change after we'd first arrived. Simple, easy and painless with a fair price for our old vehicle.

This weekend I became an expert of navigating all things auto…read more I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease.

Cannot speak highly enough of our experience. Javier helped us review our options and ultimately…read moreget us our dream vehicle. Chris, the finance manager, made the pricing and paperwork easy. No pressure whatsoever.

I had a decent experience with my salesperson, but everything after the handshake was a nightmare…read more I would leave 0 stars if I could! Doral Kia relies on exhaustion tactics and dishonest "errors" to squeeze money out of you. After agreeing on an all-in down payment, we were forced to wait 2.5 hours to see the finance manager. We literally had to pack our stuff and threaten to walk before they suddenly became "available." The real issues started in the finance office. Despite our clear agreement, the finance manager tried to sneak the 1st month's payment and tag/title/tax fees on top of my total out-of-pocket amount. I was so fed up at that point I walked out of his office, out the main door of the dealership, and got in my car to leave. The General Manager actually ran out to the parking lot to stop me, apologizing and re-confirming the original deal. When I sat back down for the 2nd time, the finance manager AGAIN tried to sneak in the fees. When I called him out, he removed them instantly without even checking with the GM, proving it was intentional. I eventually got the deal I wanted, but only because I fought for it and because I know to read every line of the contract. I feel sorry for anyone who gets duped by this dealership. This is my 5th Kia, first with Doral Kia, and my LAST with Doral Kia!

I came to Acura from trying to purchase a Taos from Volkswagen next door, where I was treated…read morehorribly, and met Ben. Ben was an angel from the start. He told me he'd get me in the car I wanted today that he would do whatever in his power and I thought yeah yeah sales pitch. But boy did he come through for me like no salesperson has ever done before. The finance manager Vicente and the manager Leo were phenomenal as well. At the end of the day, I left with my dream car. Needles to say I hope to continue a professional relationship with Ben and associates. Thank you so much guys!

Avoid going to this dealership. These guys are not honest. Specially the salesman Ben - Bahman…read morePishgou. He list the cars from dealserhip on his facebook account for less money and when you call him he does not mention anything and ask you to come to dealership to make the deal.. I found a car on his facebook page and asked him about it and he made me come to the dealership. I drove an hour to get to the dealership and as i was about to get there he texted me telling me that the car is over 50k now , and then i called him on it telling him that i can buy a brand new one for that price so he said go buy new and hung up on me. Not only that but before all this, i spoke with internet manager Adrian Perez and he told me the price too over the phone and told me oh we do work with our customers but you have to be present on site for us to make a deal. Alter all this communication i drove that far and was then told that the price is now higher. VERY Disappointed on how i was treated. A dealership is represented by how they treat their customers but they clearly dont care about their customer service.

I am sharing my experience with Super Autos Miami, Alfredo Blanca, regarding serious and suspicious…read moreissues involving my vehicle purchase, the handling of my personal information, and privacy violations involving my Social Security Number and personal data. I purchased a vehicle from Super Autos Miami. After driving the vehicle for approximately five hours, I discovered that the car had serious transmission problems and other major mechanical issues that were not disclosed to me at the time of sale. I immediately attempted to return the vehicle to the dealership, but Alfredo Blanca refused to take the car back. While dealing with the vehicle problems, we had to stop at a mechanic shop. The mechanic checked the VIN number and informed us that the vehicle had previously been declared a "total loss." After discovering this information, I contacted the bank that financed the vehicle and requested help. Following an investigation, the bank informed me that if the first payment was not made, the financing contract would be cancelled after 14 days, and Super Autos Miami would be required to return the funds to the bank. After this situation, I was informed by Westlake Financial that a person identified as Katiusca Coelho contacted the bank requesting authorization to make a payment related to this vehicle. According to the bank, in order to communicate about my account, this person had access to my personal information, including my Social Security Number, financing account number, and full home address. The payment was allegedly made in cash through MoneyGram on April 28. I do not know Katiusca Coelho, and I never authorized her or anyone else to make payments, access my account, or act on my behalf regarding this vehicle or financing account. I am very concerned about how this person obtained my personal information and who provided both my private information and the money used for this payment. One day before the payment was made, I received a message from the same phone number Alfredo Blanca used to communicate with me during the vehicle purchase process, asking for my Westlake account number. I did not provide this information. This raises concerns and suspicion that the payment may have been made in an attempt to prevent the cancellation of the financing contract. While conducting some research on social media, I came across information that raised concerns. I sent all evidence and documentation to the bank. After reviewing the situation, the bank terminated/cancelled the financing contract with the dealership. I fear that my personal information and documents may be used for other fraudulent purposes. I believe the actions committed against me involve fraud, misuse of personal information, invasion of privacy, and unauthorized use of my Social Security information, which I trusted them with during the vehicle purchase process.

Honestly, the service is terrible... everything's fine until they sell you the car. It happened to…read moremy wife... a few days after buying the car, several problems appeared. I called to see if they could fix them, and that's when the problems started. They made me bring the car in, kept it for a week, called me back, and said they didn't have the part. I had to take it back, and when they told me they had the part, they kept it for another week. In the end, they only fixed the smallest problem. They told me the person in charge (a guy named Ricardo) didn't approve the repair. When I tried to talk to him, he never showed up... he didn't even answer the phone. Please, people, be careful with this dealership. Thank God I have all the messages saved, and I plan to take legal action because I don't want other innocent people to be scammed like my wife was.