Formal Complaint: Disastrous Experience at The Collection Porsche, Miami…read moreIf you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions--only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here.

By far the best service I've gotten in a long time by Danny Gorrita in parts very helpfulread more

You will get white glove service from their service department but at a very high price.read more

They are dishonest. Incompetent and not to be truted. Tried to buy car. Asked to match national…read moredeal. They kept jerking me around. They sold the car elsewhere.

Formula Sports Cars isn't a franchise dealership. It has been family owned and operated since…read moreOctober 1978 and specializes in high-end, top-quality cars like Porsche, Bentley, Mercedes, Audi, Ferrari, Maserati, etc. I ended up here as Beloved, my partner, found that they had exactly the used Porsche for sale that he has been looking for. So, I accompanied him here. He found the car, looked it over, and made an offer. We will see how that goes. But, in the meantime, I had the good opportunity to look around Formula Sports Cars and speak with their sales representatives. They were all very polite and exceptionally knowledgeable. They showed me around their vast selection of pre-owned luxury, exotic, and sports cars. They were all pristine, low mileage, and perfect examples of the world's finest motor vehicles. So, if you're looking for a great exotic or the finest of its kind car, Formula Sports Cars is a great place to start.

Charles was great. I purchased a Ferrari from them and it was an amazing car just as advertised…read more Also they took their time with me as I had some health issues that needed to be addressed before I purchased and they waited patiently. I recommend them 100%.

I do not know why there are so many bad reviews here. Whenever I have gone here they are truly…read moreprofessional and get the job done. It is reasonably priced and help solve the issue in a timely manner. Whenever I have gone Edwin or Brian help. Every staff member was professional and helpful.

I pulled up at 6:50am because I had a 7am appointment for an oil change. They never asked anyone if…read morethey had an appointment. They just started going window to window. At 7:20 I asked where the appointment line was and the tech said " we don't really do appointments here". (Braman Honda has a website where you can make appointments for all services). Classic Miami attitude from this guy. After about an hour and change I gat my car back. I open the hood and one of my clips to the engine air filter is unlatched. (I always lift the hood and check everything before I leave any service). Anyways, I will not be returning here. Did I mention the old man cutting his nails in front of everyone waiting for service?! What a great example of class!

The facilities are something that I have never seen! Beautiful and fully inclusive of all things…read moreLand Rover! The teams are incredibly well trained and the customer is truly the focus. My service manager - Charrica - could not have been more professional, accommodating, interested in my car and willing to make it better. All items were completed quite quickly and my Range Rover looked beautiful when I picked it up. In true tradition of The Collection, the Land Rover/Jaguar dealer will be best-in-class countrywide in no time. None of the others begin to measure up. Congrats Land Rover Coral Gables, what a superior dealership!

I have had the same exact problem. i have never had issues with my landrover and after taking it in…read morefor a small thing which took them a week i have been experiencing a lot of other issues. it spiraling as well Stay away from these guys

If you're in the market to buy a Mercedes... look no further than Coral Gables.. my go to sales…read moreperson, Rob Corso, is the way to purchase a Mercedes.. in service, Richie and Aldo do all they can to help, which I have personally had done issues and they took care of them. I'm closer to their Cutler Bay location, yet I rather drive here for their top notch, golden standard service. Thanks guys for everything!

I have purchased all my cars at Bill Ussery of Coral Gables for the past 26 years. I have had the…read morepleasure of working with Juan Gonzalez, Joe Baracaldo and Guido. The service is always exceptional and personalized. Joe always remembers the upgrades that I can't do without. He knows my schedule is hectic and goes out of his way to get me in and out as quickly as possible. Bill Ussery's exceptional service is the main reason I have stayed loyal to Mercedes Benz, as well as Bill Ussery of Coral Gables over 20 years.

I have leased 5 cars from Deel VW and 2 from Frandcys Ordosgoitti. Francys is lovely and very easy…read moreto work with. I truly feel that she was honest and gave the best deal possible to me. I also was very impressed with Deel's finance person, Reinier, who worked the numbers to my benefit. All in all I would recommend Francys to anyone wanting to lease or buy a VW.

I just purchased a new car from Deel Dealership and it's my fifth car from this place in the last…read more15 years. I think my actions are louder than my words. I can't say enough great things about this dealership and the people working there. I'm going to start with the place that how clean and organized is there and the salespeople and the staff for services department and financial department, everyone is so helpful, very knowledgeable and professional in their job. This time my sales lady was Francys Ordosgoitti and she was wonderful and so helpful to all my questions. she spent a lot of time for me to show which deals I get was the best for me . I can recommend her even to my friend because she was looking for VW cars and I told him about this dealership and Francys. I know my next car will be VW again from this dealership. it's a best time to buy or lease from this place because they have very good sales on every car. Thank you to make my life so much easier.

Just wrapped up hands down the BEST car-buying experience I've ever had--huge shoutout to Jeremiah…read moreat HGreg From the jump, he was straight-up, no games, no pressure, and actually listened to what I wanted (rare these days). He made the whole process smooth, fast, and honestly... enjoyable. Every question I had, he answered. Every detail, handled. No runaround, no surprises--just solid, professional service the whole way through. If you're tired of the typical dealership nonsense and want someone who actually has your back, go see Jeremiah at HGreg. Dude sets the standard. 10/10 experience--would absolutely buy from him again.

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started…read moreoff good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees.

working with South Florida autos was amazing, James was so great. I bought this car on my own with…read morebad credit and he was able to help me and get me into a loan and get me financed for the car and it was an awesome little car I got a mini. He is just very professional and very easy to work with. I would recommend buying cars from him anytime.

Since I moved here in 1994, I was told to stay away from the NW 27th Avenue dealers. Eddie at South…read moreFlorida Auto Sales made me change my mind after buying a used F150 from them. I went with the expectation of finding a clunker and what I found was good combination of price+vehicle+attention. Eddie, thank you so much for selling me the truck. God knows I need it at this time and I thank you for being extremely honest as well.

Quick service and entire staff were very pleasant. They make getting car serviced a joyread more

Made an appointment over a week ago to take the car in for service. The day before the appointment…read moreI get notified the car will be available the day after the drop off date. I asked if there was any way I could pick up the car the same day as I live over an hour away and I needed to get home in the afternoon, if not I would need to reschedule. On the chat, I was told a loaner would be provided so I kept the service appointment. Now today, on the day of the appointment I get notified 15 mins before I'm supposed to drop off the car no loaner would be provided. Loaners are given at a first come first serve basis, which is understandable but don't say I'm going to get a loaner If that is possibly not the case the next day. If I would've known this, I would've tried to be there earlier. Honestly, infuriating. Sure I can Uber to work, but I'm not paying for an uber to Broward from Coral Gables and again tomorrow to come pick up the car. They're Playing with people's time. No sense of urgency. Maybe don't overbook services, as a tire rotation and filter replacement should not have a 24 hr turn around.