I had an outstanding experience at The Collection. From the moment I arrived, the service was exceptional. The staff was professional, attentive, and made the entire visit enjoyable. A special thank you to Diana, the barista, who is simply the best. She is always friendly, welcoming, and consistently makes excellent coffee. Her positive attitude and attention to detail truly stand out and make every visit even better read more

Everything! Very good service. Dumitru was very efficient, transparent and helpful during the transaction. read more

Dealt with Elvis Badal as my salesman. Smoothest and easiest experience I've had car shopping. Highly recommend.

One word Amazing!!! My husband called the collection and Brandon answered. What a pleasant, respectful and professional person he is. He got the car we wanted to see right away and had it ready when we arrived. Explained the history of the car and got us to test drive it right away. I have to say that this has been the best car buying experience that I have had in a very long time. I have to say they had all my paperwork and financing right away, Julia the Finance manager was great as well. If your coming to THE COLLECTION hands down ask for BRANDON. read more

The Collection - Just took delivery of my new car - Car Dealers Near Me - Coral Gables, Florida

Always an elevated experience at The Collection. My service advisor, Miqueas, is super professional, the communication is clear and complete, and the Bachour Cafe makes me secretly hope that my car will need another service soon. ¯\_(ツ)_/¯ read more

It's all a show. I just took my car for service to find out that the warranty had expired a few months before. They began by charging $359 for EACH diagnostic (which there were a few), then the bill for service was $800 for a 12v Battery, $670 for a tire sensor and $1,000 for a trunk latch! I was baffled with the prices. Took my car to a European car mechanic and ended doing everything for $685!!! That's when I figured that they are out to rob you! read more

The Collection Porsche is always on point and it is extremely easy to work with. Inventory is some of the best nationwide and they are very helpful, friendly and knowledgeable of their product. 100% recommended when looking for a Porsche or any of the brands they offer. read more

Extremely disappointing experience with Ferrari of Miami / The Collection. Unfortunately, this is now the second time I have experienced significant communication issues with the dealership. What began as a service matter evolved into weeks of unanswered emails, repeated requests for documentation, and a lack of transparency regarding work performed on my vehicle. Over multiple weeks, I requested technician notes, diagnostic findings, photographs, estimates, supplement documentation, and repair records. Despite numerous follow-ups and escalation to management and Ferrari North America, those materials were never provided. Most concerning is that I was advised a component was "broken" and potentially structurally compromised, yet no one has been able to provide a technical explanation as to how the condition occurred despite repeated written requests. There was no accident, impact, or intervening incident involving the vehicle. The communication concerns I raised during a prior repair experience were acknowledged at the time, yet the same issues occurred again. Emails went unanswered, follow-ups were ignored, and even after management became involved, communication stopped. For a brand like Ferrari, customers should not have to repeatedly chase basic information about their own vehicle. Luxury vehicles deserve luxury service. Unfortunately, the level of communication, transparency, and follow-through I experienced was not representative of what I would expect from the Ferrari brand. I hope this review encourages meaningful improvements in accountability, responsiveness, and customer communication. read more

Great experience. Great dealership. Elvis was awesome every step of the way. Highly recommend them.

Nice and amazing experience!!! Julio Mata and Julia Stoner are amazing and professional people!

i just got my SEVEN 7 Porsche from THE COLLECTION with Julio Mata, he is amazing with greatest knowledge in Porsche for over 27 years, if you will get a Porsche buying or leasing, get with him, you will LOVE the experience and excellent awesome service! Cheers for my PORSCHE 7 read more

Formal Complaint: Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions--only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here. read more

The Collection - my porsche - Car Dealers Near Me - Coral Gables, Florida

Great service to my Audi Q4, had great refreshments and everyone was super kind. Thank you!

Excellent experience! Dealing with Dumitru and everyone at The Collection was great. They made buying the my car an easy and pleasant experience. Highly recommend them all. read more

The guy that works in bachour is amazing truly a professional the coffee he makes is amazing 10 out of 10

We had amazing service at the Collection Porsche with Julio Mata. We got our new Macan and he made it fast and easy!

The Collection fosters an amazing community with THE coolest car events in Miami. Beautiful showrooms, Michelin cafe, perfect customer service, luxury experience every time. read more

Ian was excellent today with his expertise , guidance, and knowledge of cars in the facility. A real gem

By far the best service I've gotten in a long time by Danny Gorrita in parts very helpful

I've been a proud owner of a 2021 Porsche Taycan for over four years. I love my car and have taken great care of it, but my experience with the Porsche Miami dealership has been nothing short of disappointing. When I purchased my Taycan, the dealership never gave me the second key fob that comes standard with the vehicle. I followed up multiple times during the first 18 months after purchase, then again after moving across the country. Unfortunately, nothing was ever resolved. Fast-forward four years later -- I finally tried again, and instead of taking responsibility, the dealership told me I now have to pay out of pocket for the missing fob. Their excuse? "The salesperson has left, and we changed systems, so there's no way for us to know if we gave you the second fob." This is completely unacceptable. Porsche NA got involved but ultimately sided with the dealership, leaving me to pay for something I should have received at delivery. For a $100,000+ car, I expected premium service and accountability. Instead, I got excuses. I've owned several cars, and this has been one of the worst customer service experiences I've ever had. If Porsche can't even stand behind something as basic as providing a second key, I can only imagine what happens with bigger issues. My next car will not be a Porsche. I'll gladly take my business to a brand that values its customers -- even Hyundai would treat me better than this. read more

Buying a Porsche from The Collection Porsche is like playing the lottery--you might get your car, or you might just find out it's no longer available after you've sent them your money. Exciting, right? I wired $5,150 to secure a Porsche 911 Carrera 2023 under the impression that I was dealing with a professional, high-end dealership. They even sent me a congratulations video of the car with happy Brazilian music. Silly me. A few days later, I was casually informed that the car "had been sold to someone else." Oops! Guess my reservation was just a suggestion. I contacted the CEO Ken Gorin, Bryan Ward, Brandon Dahlman, and the Sales Department, assuming a dealership selling six-figure cars would at least have the decency to respond. Wrong again! My two emails were completely ignored. Which makes me wonder--was my car quietly resold for a higher price to someone else? If that's the case, this dealership is prioritizing profits over integrity. And may face punitive damages since I will pursue legal action. If you value honesty, professionalism, and customer service, The Collection Porsche is NOT the place for you. Save yourself the headache and take your business to a dealership that actually respects its customers. Has anyone else had a similar experience with The Collection Porsche? Let me know in the comments. read more

The Collection - Car Dealers Near Me - Coral Gables, Florida

Let me start by saying that my vehicle was not service at your place. I took it for the engine light on which was the same reason it was there the last time not too long ago then I learn that it was a water pump and a thermostat replacement which is a recall NHTSA #24V110 and after showing my service advisor Andres the information we obtain from Audi and online I still got a bill of almost $3000 including the service diagnosis which by the way my vehicle was there not too long ago for the same issue and never got fixed correctly, the engine light on, I asked him to escalate this to the service manager, and he was very reluctant, but I put some pressure and finally he talked to the service manager, and I got nowhere as well. I was told this was a lawsuit in litigation and blah blah blah, and then I was told that you had a window for Repair the recall and that I missed the window, which to me is very strange because I never got any notification from my dealer, which is you which is where I purchased the vehicle . What happened to customer loyalty appreciation ???, are you guys that hard up for money? This seems to me like not a lot of money after I took it to get repaired somewhere else for $800 labor and original parts. ( almost $3,000 with you ), the vehicle is perfect now. Also at The return of the loaner vehicle no one could tell me how much gas they gave me on the loaner so it took me a while to get the service manager to figure it out and tell the other employees by researching that the vehicle was given to me with half a tank, you guys are really in need of money I see because I couldn't even get the courtesy $15 from you that it took to bring it back with half a tank, again it was more inconvenient to go to the gas station than to spend $15, I see customer loyalty is not rewarded at your dealership on any level. I am in the market for another vehicle for my other daughter, also possibly trading this Audi as well for one more Audi but I don't think I'm gonna be picking The Collection for that, my other vehicles are Range Rovers from Warren Henry and I think I should stick with them after this fiasco, this is not really about the money but about the time wasted, the money is not the issue here. I am very well established but I just don't like to feel ripped off or taken to the cleaners. I will file the formal complaint , I also belong to Yelp Elite and will post my experience with The Collection on that platform. I'm also in the board of advisors with Land Rover USA. I am advising you escalate this to the highest level at The Collection. I am also a Coral Gables resident by the way.... and yes, I am angry. Regards, Carlo. read more

The Collection (200 Bird Road, Miami, FL) ​FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION--AVOID THIS DEALERSHIP. ​This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. ​They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: ​The State Attorneys General of Florida and Montana ​The Federal Trade Commission (FTC) ​The State Departments of Motor Vehicles (DMV) in both states ​We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. ​Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere. read more

I built a Porsche Cayman S several months ago but due to the ongoing shortage and supply-chain nightmare nothing yet, miraculously it was a cancelation and Michael Borges gave me a ring, I went tested the car, I sort of liked it and came back the next day to close the deal. Michael Borges is one of the best salesperson I have ever met, he is professional and cordial, it's a pleasure to buy cars with that kind of services! read more

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I would like to take a moment to recognize Mr. William Fernandez, Audi Brand Specialist at The Collection Coral Gables, for the outstanding customer service, professionalism, and courtesy he demonstrated during the two leases we processed with him last week. His expertise, communication skills, and genuine care made a clear difference throughout the process - not only for me, but also for my wife and son, who were present the entire time and equally impressed. Mr. Fernandez consistently ensured that we fully understood every aspect of the transactions and the vehicles. He was extremely patient and helpful in clarifying all points. It is evident that Mr. Fernandez is much more than an Audi Brand Specialist; he is a professional who delivers an outstanding overall customer experience. Congratulations on having such a valuable team member, and thank you for continuing to strengthen our family's relationship with Audi and The Collection over the past 15 years. read more

Wow! I visited Audi Dealerships online today, the car I wanted was at the dealership in Coral Gable's FL...only one available in our area! So excited to purchase a new car I fell in love with. However, my enthusiasm was quickly dampened by the salesperson's assumptions and lack of understanding. When I inquired about potential discounts, such as a veterans or medical field discounts(didn't get that far)they offer, the salesperson immediately assumed I was trying to negotiate a deal via text. I made it clear that I had no trade-in and was prepared to pay cash, like go to my bank and pick up a cashiers check, she assumed a third party check. And that I was trying to negotiate via text. Her tone in the text was off-putting, and I felt like my business was not valued. I explicitly said I'm my text, I'd like a quote, I would go to my bank, get a check the next step would have been picking up the car on Monday. However, we didn't get that far. Unfortunately, this experience has led me to take my business elsewhere. I expect more respect and understanding from sales professionals even via text, especially when I'm ready to make a purchase. If you're in the market for a new Audi, I'd recommend exploring other dealerships in the area. read more

The Collection - Email showing the car I wanted. - Car Dealers Near Me - Coral Gables, Florida

No loaners, bad service, long wait times. You buy a 60k car you expect there to be wiper fluid after a maintenance. You buy a 60k car from a "luxury car dealer" and you expect a loaner. Avoid. read more

I needed service done to my Aston Martin. Armando did an amazing job. He's a real expert on these cars and a very nice guy.

Amazing place for buying a car as well as servicing a car. Incredible service from Jessika Fajardo when my Q8 had an issue - superfast response, exceptional turnaround time, and world class communication. The service was so good, we chose to buy our next car here and had another great experience with Enrique Duarte. We'll be customers for life! read more

I would not recommend bringing your car here for service. They had my vehicle for 20 days, and during that time, two airbag part replacements failed. When I inquired about a loaner vehicle, I was told they had none available. After repeated requests, they finally provided a rental. When I picked up my car, I noticed that my dash camera had been unplugged, and the odometer showed over 8 additional miles compared to when I dropped it off. When I asked my service advisor why they had tampered with something unrelated to the repair, I received no explanation. I requested a call from the service manager and was assured that I would be contacted. It has now been three days, and despite my multiple follow-ups via phone and text, no one from management has reached out. The fact that they disconnected my dash cam without explanation raises serious concerns. Their lack of communication further demonstrates their disregard for customers. Based on my experience, I will not return for service and certainly would not purchase a vehicle from them. This is the truth of my experience--take it for what it's worth. Consumer beware. read more

This place is the worst. I scheduled an appointment for an oil change on my Alfa Romeo. This place was more convenient since the dealership is pretty far. I had to call 3x for them to give me an oil change price. They kept saying someone would call me back but they never did. By the third time, I let them know I had been calling and of course they give me an answer in a few minutes. My oil change would have been $450! lol what a joke, especially for having no customer service. I cancelled right away. read more

I am deeply grateful to Scott Struble , the top manager at Porsche The Collection, for his exceptional and flawless service in maintaining and handling the client-brand relationship. His outstanding work and professionalism were key factors in my decision to stay with Porsche and purchase my car. Scott is undeniably one of the most valuable assets at The Collection. I would also like to express my appreciation for his introduction to Ms. Yulyen Marval, an extraordinary professional whose assistance was invaluable in making crucial decisions about my car. I am thoroughly impressed and satisfied with the quality of service provided by these individuals, as they not only uphold the brand's reputation, but also elevate it through their unwavering commitment and expertise. Thank you very much to Francisco Ruiz for your very nice help with financial service . Also to Camille for being always a very nice person with me. read more

We own an Audi Q5 that we leased from these folks, presently in its third year, and have had such a poor experience with the service department here. We've actually performed all of the service for the vehicle at The Collection, and any rattling or squeak issues, have never been fixed correctly the first time. We've had to take the vehicle back in again and again in order to get it fixed right. The last time, they had our vehicle for a whole month because they didn't know how to fix a squeaky steering wheel--that's just shocking, and a huge hassle. Further, I asked them to update the maps for the Audi's GPS system and the Audi Service Manager gave me the wrong information on how I could just do it myself--it wasn't possible. At the end of it all, they wanted us to pay them hundreds of dollars for them to do a one-time DVD map install. Needless to say, our next vehicle will not be from The Collection. read more

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Nothing with the dealership on the his one, but see pictures on the inside door panels, after 5 years and 40 000 miles, this scar is always parked in the shade , $5200.00 to fix ! read more

They really make it happen! My husband and I were in the search of a McLaren GT to be our 1st exotic car, and after having a bad experience when we visited another prestigious dealership, we arrived at the COLLECTION with almost no hope of getting approved, HOWEVER, Luis Hernandez & Roy Escobar made the "impossible" seem very possible. They showed incredible professionalism, knowledge, experience and they worked with us to make sure that our application got approved right away without additional submissions. We were only there for a few hours and that same day we left the dealership driving our new 2023 McLaren GT!! The salesman in THE COLLECTION truly know what they're doing and they don't take any negativity or objections, THEY MAKE THE DEAL HAPPEN! 100% Recommend. read more

The customer service is top tier. Lavi's service was A++. I could not have asked for a better experience. Everyone was so welcoming and helpful and have continued their service long after the sale finalization. read more

Wish I could give zero stars! The place is a scam, our sales guy Marco Flores is a scam! He sold us a Maserati with all kind of issues! All I had with the car is headache. The car went dead 3 times in 4 months and when we called for help Marcos was rude and told my bf to go fck himself!! We are taking actions so they will never do what they did to us to others! read more

The Collection - Car broke down again. 3 times in 4months! - Car Dealers Near Me - Coral Gables, Florida

This place is simply the best, I didn't think Customer Service like this existed anymore! Thank you for the best experience getting your car serviced could ever hope to be! read more

Very disappointed! I had many things done here and my b pillar window panels are all cracked. When I noticed it they said my warranty was up. Why didnt they tell me when they saw this. I found out this is a major issue and this should, according to calling Porsche USA should have been taken care of. I have called many times and not once I received a call back. They have known about this issue and should have replaced the panels , but not even a call back. read more

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I missed an opportunity to go to The Collection a month or so ago for a Yelp event. Fortunately for me, they had another event going on, the Sportscar Together event, and while it wasn't a Yelp event, it had the wonderful caliber of it and then some. The event had a lot of food available. They had alcohol, desserts, and even a food truck. Not to mention that the event had a photo booth where you could take photos with or without props, and speaking of the photo booth, they even had an attendant on sight. That was awesome. As far as the event goes, it was massive and full of so many things to do. They had a car you could write on, as well as tours where you could see the inner workings of the place. We personally got a chance to see the area where they service the cars, plus all the areas that had cars or at least the areas in our section. I really feel The Collection is larger than it looks. I mean, there's a section for Audi, Ferrari, Porsche, and just about every other luxury car brand you can think of. One section is even kid friendly as it has mini cars on the wall that you can play with. Oh, and I believe they had music playing, too. Honestly, going there you feel like a kid in a candy store, or at the very least, I felt that way given all the options. I recommend going whether or not you're going to purchase a car. Reality is most people won't be able to purchase a car there, but hey, it's nice to dream and the staff is very nice. If this one event is any indication, I'm sure they're plenty used to many people making a day of just touring the shop. read more

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