Formal Complaint: Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions--only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here. read more

The Collection - my porsche - Car Dealers Near Me - Coral Gables, Florida

By far the best service I've gotten in a long time by Danny Gorrita in parts very helpful

I've been a proud owner of a 2021 Porsche Taycan for over four years. I love my car and have taken great care of it, but my experience with the Porsche Miami dealership has been nothing short of disappointing. When I purchased my Taycan, the dealership never gave me the second key fob that comes standard with the vehicle. I followed up multiple times during the first 18 months after purchase, then again after moving across the country. Unfortunately, nothing was ever resolved. Fast-forward four years later -- I finally tried again, and instead of taking responsibility, the dealership told me I now have to pay out of pocket for the missing fob. Their excuse? "The salesperson has left, and we changed systems, so there's no way for us to know if we gave you the second fob." This is completely unacceptable. Porsche NA got involved but ultimately sided with the dealership, leaving me to pay for something I should have received at delivery. For a $100,000+ car, I expected premium service and accountability. Instead, I got excuses. I've owned several cars, and this has been one of the worst customer service experiences I've ever had. If Porsche can't even stand behind something as basic as providing a second key, I can only imagine what happens with bigger issues. My next car will not be a Porsche. I'll gladly take my business to a brand that values its customers -- even Hyundai would treat me better than this. read more

Buying a Porsche from The Collection Porsche is like playing the lottery--you might get your car, or you might just find out it's no longer available after you've sent them your money. Exciting, right? I wired $5,150 to secure a Porsche 911 Carrera 2023 under the impression that I was dealing with a professional, high-end dealership. They even sent me a congratulations video of the car with happy Brazilian music. Silly me. A few days later, I was casually informed that the car "had been sold to someone else." Oops! Guess my reservation was just a suggestion. I contacted the CEO Ken Gorin, Bryan Ward, Brandon Dahlman, and the Sales Department, assuming a dealership selling six-figure cars would at least have the decency to respond. Wrong again! My two emails were completely ignored. Which makes me wonder--was my car quietly resold for a higher price to someone else? If that's the case, this dealership is prioritizing profits over integrity. And may face punitive damages since I will pursue legal action. If you value honesty, professionalism, and customer service, The Collection Porsche is NOT the place for you. Save yourself the headache and take your business to a dealership that actually respects its customers. Has anyone else had a similar experience with The Collection Porsche? Let me know in the comments. read more

The Collection - Car Dealers Near Me - Coral Gables, Florida

The Collection (200 Bird Road, Miami, FL) ​FRAUDULENT FEES, DECEPTIVE PRACTICES, AND DISCRIMINATION--AVOID THIS DEALERSHIP. ​This is not just bad customer service; it is a clear instance of deceptive trade practice and potential fraud. After placing a deposit on a vehicle, The Collection not only refused to complete the sale (leading to an imminent lawsuit for discrimination) but also attempted to illegally charge us thousands in fraudulent fees. ​They attempted to misrepresent their dealer profit as "required government fees" for tax, title, and license (TTL). This fraudulent practice is being immediately reported to: ​The State Attorneys General of Florida and Montana ​The Federal Trade Commission (FTC) ​The State Departments of Motor Vehicles (DMV) in both states ​We have documentation proving this misrepresentation. The dealership is currently in violation of multiple consumer protection laws, including the FTC's CARS Rule, by making false statements about mandatory charges. ​Do not trust their sales process or their fee structure. The risk of being scammed or subjected to deceptive practices here is extremely high. Deal elsewhere. read more

Let me start by saying that my vehicle was not service at your place. I took it for the engine light on which was the same reason it was there the last time not too long ago then I learn that it was a water pump and a thermostat replacement which is a recall NHTSA #24V110 and after showing my service advisor Andres the information we obtain from Audi and online I still got a bill of almost $3000 including the service diagnosis which by the way my vehicle was there not too long ago for the same issue and never got fixed correctly, the engine light on, I asked him to escalate this to the service manager, and he was very reluctant, but I put some pressure and finally he talked to the service manager, and I got nowhere as well. I was told this was a lawsuit in litigation and blah blah blah, and then I was told that you had a window for Repair the recall and that I missed the window, which to me is very strange because I never got any notification from my dealer, which is you which is where I purchased the vehicle . What happened to customer loyalty appreciation ???, are you guys that hard up for money? This seems to me like not a lot of money after I took it to get repaired somewhere else for $800 labor and original parts. ( almost $3,000 with you ), the vehicle is perfect now. Also at The return of the loaner vehicle no one could tell me how much gas they gave me on the loaner so it took me a while to get the service manager to figure it out and tell the other employees by researching that the vehicle was given to me with half a tank, you guys are really in need of money I see because I couldn't even get the courtesy $15 from you that it took to bring it back with half a tank, again it was more inconvenient to go to the gas station than to spend $15, I see customer loyalty is not rewarded at your dealership on any level. I am in the market for another vehicle for my other daughter, also possibly trading this Audi as well for one more Audi but I don't think I'm gonna be picking The Collection for that, my other vehicles are Range Rovers from Warren Henry and I think I should stick with them after this fiasco, this is not really about the money but about the time wasted, the money is not the issue here. I am very well established but I just don't like to feel ripped off or taken to the cleaners. I will file the formal complaint , I also belong to Yelp Elite and will post my experience with The Collection on that platform. I'm also in the board of advisors with Land Rover USA. I am advising you escalate this to the highest level at The Collection. I am also a Coral Gables resident by the way.... and yes, I am angry. Regards, Carlo. read more

I would like to take a moment to recognize Mr. William Fernandez, Audi Brand Specialist at The Collection Coral Gables, for the outstanding customer service, professionalism, and courtesy he demonstrated during the two leases we processed with him last week. His expertise, communication skills, and genuine care made a clear difference throughout the process - not only for me, but also for my wife and son, who were present the entire time and equally impressed. Mr. Fernandez consistently ensured that we fully understood every aspect of the transactions and the vehicles. He was extremely patient and helpful in clarifying all points. It is evident that Mr. Fernandez is much more than an Audi Brand Specialist; he is a professional who delivers an outstanding overall customer experience. Congratulations on having such a valuable team member, and thank you for continuing to strengthen our family's relationship with Audi and The Collection over the past 15 years. read more

Wow! I visited Audi Dealerships online today, the car I wanted was at the dealership in Coral Gable's FL...only one available in our area! So excited to purchase a new car I fell in love with. However, my enthusiasm was quickly dampened by the salesperson's assumptions and lack of understanding. When I inquired about potential discounts, such as a veterans or medical field discounts(didn't get that far)they offer, the salesperson immediately assumed I was trying to negotiate a deal via text. I made it clear that I had no trade-in and was prepared to pay cash, like go to my bank and pick up a cashiers check, she assumed a third party check. And that I was trying to negotiate via text. Her tone in the text was off-putting, and I felt like my business was not valued. I explicitly said I'm my text, I'd like a quote, I would go to my bank, get a check the next step would have been picking up the car on Monday. However, we didn't get that far. Unfortunately, this experience has led me to take my business elsewhere. I expect more respect and understanding from sales professionals even via text, especially when I'm ready to make a purchase. If you're in the market for a new Audi, I'd recommend exploring other dealerships in the area. read more

The Collection - Text conversation short and sweet. Bye! - Car Dealers Near Me - Coral Gables, Florida

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I built a Porsche Cayman S several months ago but due to the ongoing shortage and supply-chain nightmare nothing yet, miraculously it was a cancelation and Michael Borges gave me a ring, I went tested the car, I sort of liked it and came back the next day to close the deal. Michael Borges is one of the best salesperson I have ever met, he is professional and cordial, it's a pleasure to buy cars with that kind of services! read more

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No loaners, bad service, long wait times. You buy a 60k car you expect there to be wiper fluid after a maintenance. You buy a 60k car from a "luxury car dealer" and you expect a loaner. Avoid. read more

I needed service done to my Aston Martin. Armando did an amazing job. He's a real expert on these cars and a very nice guy.

Amazing place for buying a car as well as servicing a car. Incredible service from Jessika Fajardo when my Q8 had an issue - superfast response, exceptional turnaround time, and world class communication. The service was so good, we chose to buy our next car here and had another great experience with Enrique Duarte. We'll be customers for life! read more

I would not recommend bringing your car here for service. They had my vehicle for 20 days, and during that time, two airbag part replacements failed. When I inquired about a loaner vehicle, I was told they had none available. After repeated requests, they finally provided a rental. When I picked up my car, I noticed that my dash camera had been unplugged, and the odometer showed over 8 additional miles compared to when I dropped it off. When I asked my service advisor why they had tampered with something unrelated to the repair, I received no explanation. I requested a call from the service manager and was assured that I would be contacted. It has now been three days, and despite my multiple follow-ups via phone and text, no one from management has reached out. The fact that they disconnected my dash cam without explanation raises serious concerns. Their lack of communication further demonstrates their disregard for customers. Based on my experience, I will not return for service and certainly would not purchase a vehicle from them. This is the truth of my experience--take it for what it's worth. Consumer beware. read more

This place is the worst. I scheduled an appointment for an oil change on my Alfa Romeo. This place was more convenient since the dealership is pretty far. I had to call 3x for them to give me an oil change price. They kept saying someone would call me back but they never did. By the third time, I let them know I had been calling and of course they give me an answer in a few minutes. My oil change would have been $450! lol what a joke, especially for having no customer service. I cancelled right away. read more

I am deeply grateful to Scott Struble , the top manager at Porsche The Collection, for his exceptional and flawless service in maintaining and handling the client-brand relationship. His outstanding work and professionalism were key factors in my decision to stay with Porsche and purchase my car. Scott is undeniably one of the most valuable assets at The Collection. I would also like to express my appreciation for his introduction to Ms. Yulyen Marval, an extraordinary professional whose assistance was invaluable in making crucial decisions about my car. I am thoroughly impressed and satisfied with the quality of service provided by these individuals, as they not only uphold the brand's reputation, but also elevate it through their unwavering commitment and expertise. Thank you very much to Francisco Ruiz for your very nice help with financial service . Also to Camille for being always a very nice person with me. read more

Nothing with the dealership on the his one, but see pictures on the inside door panels, after 5 years and 40 000 miles, this scar is always parked in the shade , $5200.00 to fix ! read more

They really make it happen! My husband and I were in the search of a McLaren GT to be our 1st exotic car, and after having a bad experience when we visited another prestigious dealership, we arrived at the COLLECTION with almost no hope of getting approved, HOWEVER, Luis Hernandez & Roy Escobar made the "impossible" seem very possible. They showed incredible professionalism, knowledge, experience and they worked with us to make sure that our application got approved right away without additional submissions. We were only there for a few hours and that same day we left the dealership driving our new 2023 McLaren GT!! The salesman in THE COLLECTION truly know what they're doing and they don't take any negativity or objections, THEY MAKE THE DEAL HAPPEN! 100% Recommend. read more

We own an Audi Q5 that we leased from these folks, presently in its third year, and have had such a poor experience with the service department here. We've actually performed all of the service for the vehicle at The Collection, and any rattling or squeak issues, have never been fixed correctly the first time. We've had to take the vehicle back in again and again in order to get it fixed right. The last time, they had our vehicle for a whole month because they didn't know how to fix a squeaky steering wheel--that's just shocking, and a huge hassle. Further, I asked them to update the maps for the Audi's GPS system and the Audi Service Manager gave me the wrong information on how I could just do it myself--it wasn't possible. At the end of it all, they wanted us to pay them hundreds of dollars for them to do a one-time DVD map install. Needless to say, our next vehicle will not be from The Collection. read more

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Wish I could give zero stars! The place is a scam, our sales guy Marco Flores is a scam! He sold us a Maserati with all kind of issues! All I had with the car is headache. The car went dead 3 times in 4 months and when we called for help Marcos was rude and told my bf to go fck himself!! We are taking actions so they will never do what they did to us to others! read more

The Collection - Car broke down again. 3 times in 4months! - Car Dealers Near Me - Coral Gables, Florida

The customer service is top tier. Lavi's service was A++. I could not have asked for a better experience. Everyone was so welcoming and helpful and have continued their service long after the sale finalization. read more

This place is simply the best, I didn't think Customer Service like this existed anymore! Thank you for the best experience getting your car serviced could ever hope to be! read more

We scheduled our 2023 Land Rover defender for the first service- ever. When my wife called to arrange over a week before, they guaranteed her a loaner car. When she showed up today, they loaded the wrong VIN number in and tried to charge her over double for the service (incorrect vehicle). I corrected them by phone and they then had no loaner car for my wife. Highly suggest avoiding this for yourself- totally unprofessional! read more

Very disappointed! I had many things done here and my b pillar window panels are all cracked. When I noticed it they said my warranty was up. Why didnt they tell me when they saw this. I found out this is a major issue and this should, according to calling Porsche USA should have been taken care of. I have called many times and not once I received a call back. They have known about this issue and should have replaced the panels , but not even a call back. read more

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I missed an opportunity to go to The Collection a month or so ago for a Yelp event. Fortunately for me, they had another event going on, the Sportscar Together event, and while it wasn't a Yelp event, it had the wonderful caliber of it and then some. The event had a lot of food available. They had alcohol, desserts, and even a food truck. Not to mention that the event had a photo booth where you could take photos with or without props, and speaking of the photo booth, they even had an attendant on sight. That was awesome. As far as the event goes, it was massive and full of so many things to do. They had a car you could write on, as well as tours where you could see the inner workings of the place. We personally got a chance to see the area where they service the cars, plus all the areas that had cars or at least the areas in our section. I really feel The Collection is larger than it looks. I mean, there's a section for Audi, Ferrari, Porsche, and just about every other luxury car brand you can think of. One section is even kid friendly as it has mini cars on the wall that you can play with. Oh, and I believe they had music playing, too. Honestly, going there you feel like a kid in a candy store, or at the very least, I felt that way given all the options. I recommend going whether or not you're going to purchase a car. Reality is most people won't be able to purchase a car there, but hey, it's nice to dream and the staff is very nice. If this one event is any indication, I'm sure they're plenty used to many people making a day of just touring the shop. read more

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There's a reason this dealership can't even swing 4 stars. Nothing more to say as the reviews speak for themselves. Bunch of suavesito pomade models selling cars...... read more

We went this past Saturday to this prestigious care dealership for an event they had called; Rise and Drive. It was early morning and we got to see the cars they sell in here, from amazing and luxurious brands like; Audi, Porsche, Ferrari, Aston Martin, and so much more. The service and organization of this event were formidable. read more

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Worst experience ever. Brought the Porsche from 4 hours away and made hotel reservations. I was told 2 days would not be enough time to look at the car and expect anything to be done. They didn't think it was worth bothering with in such a short amount of time. Mostly I just wanted a little Freon. read more

I iniatially went to CG Audi, but decided to get my Audi at the North Miami location, each time I've tried to get my car services in Coral Gables, I've been met with racist overtones. I was told on one occassion the loaners were given first priority to people who bought from their location in Coral Gables. Went back on another occasion met with same demeanor, I went to Audi in North Miami and was treated good and with respect. At the end of the day the customer is always right, regardless of race, creed, or color. Perhaps Audi of Coral Gables can take a Page out of that book. Sorely displeased. GW read more

The Collection Porche is absolutely amazing. My salesman Brandon Dahlman is the best. He made the whole process great and he was so patient with me even after I changed my mind several times!! I am in love with my new car and the whole experience I received!! I highly recommend this dealer and my salesman Brandon to everyone!!!! read more

The Collection - Car Dealers Near Me - Coral Gables, Florida

If you want to end up with a great car, and have a nice experience along the way, go see Brandon at The Collection. He's a good dude and you'll be pleased with the results he gives you. read more

This relates to The Collection Jaguar and Land Rover used car sales. First, many say it, but check my history...I do not waste time writing reviews. Moreover, I prefer to provide a positive review and believe in rewarding good interactions. I feel compelled to write a review nonetheless and it is quite negative. I will lead with one positive, the sales person was reasonably communicative. I reached out yesterday to inquire about a used vehicle posted on The Collection website and Autotrader. I believed the price was fair and was interested in buying it if condition checked out. Cutting to the chase, I offered the full asking price (plus tax, tag, title). I had no strings attached. The "used car manager" then advised the salesperson to send me a response with an asking price that was $3000+ higher. I promptly responded that I would pay what was advertised and received this reply "Ok. We will take your offer. But we will see if I get a better offer first and will let you know later today." So, did they really take my offer? Is this some of the most stereotypical awful salesmanship I have seen? Next, I was asked to send my ID and insurance. I promptly did. I then advised that I needed to leave for a meeting and wanted an update. At this point the sales person advised as follows: "[l]ooks like he took an offer for $xxxx client is on his way." That was it. Totally scammed and I think the public needs to know how this team treated a full price cash buyer. read more

This place SUCKS!! I bought a car & was told that it needed a new front bumper. So they gave me a loaner car & said it would take about 2 weeks. The service manager asked me what else needs fixed or touched up. He said it's still under warranty so get all the issues done now while we have the car. The main thing was the scratches & a door ding on the car along with a few other things they could have fixed. They replaced the bumper but didn't do shit to the other issues! They kept my car for about 3 weeks & I had to call them to see why it was taken so long. I assumed the longer it was there that they were addressing every issue, WRONG! They also charged me a dealer fee of $895 even though the ad I saw on Carvana or one of the other sites said ZERO dealer fees! STAY AWAY!!! read more

Jonathan the "head" of service was not trying to be helpful or nice this place might seem fancy but soo poor when it comes to customer service and the way they taking care of their customers after waiting 2 months for an appointment just ridiculous!!! read more

Absolutely horrendous experience. Rarely leave a yelp review but felt the need to make others aware of what they are subjected to by purchasing from here. Sales department is nice enough in theory but Bought a 2019 Aston Martin DB11 and the car has had nothing but issues since. In and out of the service department with charges that you can not dispute and underlying issues never fixed, in fact items broke on the car while in for repair that you are then charged for. Representatives get absolute vicious when you inquire about these issues. You've been warned, purchase from an actual dealership, not this chop shop. read more

I had excellent service experience at The Collection. My manufacturer contacted me regarding replacing the air intake assembly and suggested I contact a dealer. I was able to schedule an appointment, have my questions answered, and able to get service quickly scheduled. My advisor (Dari) was very pleasant and helpful throughout the process. I received complimentary rideshare home and back to pick up my car. The process couldn't have been easier. read more

Buyer beware! Sleazy BAIT & SWITCH! I've never had such a horrible experience buying anything before, much less a luxury vehicle. Facility is very nice, but that's where the compliments end. I went in to buy a new Audi S5. After spending nearly an hour negotiating the deal, my sales lady said "I think I can get this approved, I just have to check with my manager first. If I do, would you like to move forward with it?" to which I replied "Yes, if the test drive feels good (since the vehicle has a different steering system than my current S5) I'd like to move forward with it". After having me wait there for another 10 minutes, she returned with her "sales manager", who's name I wasn't given (he's the only African American guy on the Audi side; resembles a cross between Ludacris and Rupaul). He informed me that they "normally don't discount S5's from MSRP" but that they are willing to do the deal. He had all the numbers printed out on a sheet of paper which he had me look over to make sure everything looked right. I looked it over and said "great, if the test drive goes well, I'll take the deal!" They brought up the car for the test drive, I hopped in the driver's seat, and Ludacris hopped in the passenger's seat next to me. He then turns to me and says "hey, full disclosure, they're not going to do this deal". I said to him "what are you talking about, YOU approved this deal!" (which was why my sales lady brought him over in the first place). He says "well yea, but there are managers above me that have to approve this too, I'm basically the middle person". I don't think I need to explain how absurd this comment was. Clearly he thought this deal was too easy to close and he could attempt to now sell me for more. I said to him "so all the numbers we talked about for the past hour were imaginary, and you were just wasting my time?". He replied "you know how it is with car dealers, they change stuff all the time, that's how it goes. Nothing is set until the deal is signed" Awful experience. Save your time, unless you're into talking imaginary numbers with spineless weasels. read more

Worst dealership I even been to. if you want to bring your car for maintenance you would have to wait months before an appointment becomes available, also overprice service and bad costumer service. read more

We found a Macon S featured on Edmonds and filled out all fields for a callback. We did get a call and were told car was still available. Asked for pictures and carfax information but after several calls received nothing. The next day we again called and asked for another salesman who again said the car was available and sent us a car fax report. He then texted back a bit later that the car was sold last night. I get it, first come first serve. For a high end dealership it seems they really don't car about there customers or keeping there salesman up to date on what goes on. Luckily we didn't drive down to Miami to see the car. This simply was a lousy experience. read more

It took a week for diagnostic test- I picked up my car- and they 'forgot' to put some of the parts back! Could've caused an accident- nearly did. read more

Gorgeous new facility for Jaguar and Landrover. Great systems to get Appt and communicate. But crazy expensive for service. No way an oil change for a land river SUV under lease should cost nearly $400. Ridiculous. Even for coral gables. This is my 30+ year using The Collection but I might finally need to exchange the beautiful setting for reasonable pricing. Plus they charge customer to use Amex! Pathetic! read more