Worst dealership I've ever been to. I wish I could give 0 stars. Their sales people are some of the…read moremost dishonest. Their vehicles are way overpriced. They told me they were only going to do a soft credit check and when I didn't buy from them they did a hard credit check. If you like wasting money and getting lied to this is the place for you.

We took my son's Suburban to Bachman-Bernard Chevrolet GMC last week and were treated extremely…read morewell. The first person we talked to was Sandy, and she truly makes you feel like a valued customer. Ted, the Service Mgr was next and he answered all our questions regarding transmission cooling--differential fluid change requirements--and tailgate damage repair. The total repair took less time than we expected and it was very well done. The 1500 mile drive back to Wyoming was a true test of the repairs and it passed with flying colors thanks to Ted, Sandy and the mechanics that worked on the vehicle. Great job from a satisfied customer.

They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.read more

My battery went bad and they replaced it because it came with a 3 yr warranty. I was very satisfied…read morewith their help and service.

My last experience here leads me to think I'll not darken their door here again for the foreseeable…read morefuture. I had a car that didn't start more than likely the battery. At home I got the electrical checker out and battery was two volts. Yes way low. Jumped off checked again with running 13 volts yes getting electricity. Get to advance here and walk in. One person at the computer I walk up and he's typing. I said hello no response got ignored. Two people walk out from the back one a older guy that would make a good Santa clause. White hair and beard. Told him like to get a battery checked. He said sure and grabbed a checker and I told what car and he connected the checker to the battery and said battery shows as good and said your alternator is bad I thought strange I just checked at home 10 minutes ago 13 volts so we went back inside he called around and said I'll replace at my business down the road for 580 dollars. My wife said what I was thinking we will get a second opinion and went to dealer where we got the car in Johnson city, five minutes they said battery is good, alternator is good parasitic drain and walked around to the back hatch oh your dome light is on...... so no bad alternator or battery operator error that the guy at advance was trying to make 580 dollars on. And we turned our back for about 30 seconds and he said you know your missing a pop rivet from your air breather showed me it dust around it no dust where it was so he probably took it in order for him to know a pop rivet

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

Everything I needed found in one place, folks were extremely knowledgeable and great people.read more

They Had a Very Rare Acura I Needed Parts From. They Were Very Accommodating and Let Me Take My…read moreTime and Acquire The Parts I Needed. I Was A Bit Concerned About Negotiating The Prices at The End But They Were Absolutely More Than Fair With Me. I Will Be Back For Certain.

I will not tell you the details of the work that I requested, but Mr. Levi looked at it and…read moreproceeded to do it right then and there and when completed it was done right and looked professional and there is no complaint about price. I am very pleased to have a business like that in our community. Thanks

I had a sudden break issue and they were the closest place they advertise. They advertise that they…read morehave you out in two hours, but it took closer to 10. They also quoted me a back breaking price that I later ran past my regular mechanic who I have been with 13 years. ( unfortunately he moved out of state). He said they were out of line. No way it cost that, even in these crazy times.

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Can't say enough good things about these people. Special recognition needs to be given to Seth…read moreTabor. His attentiveness to us was instrumental in shaping our positive buying experience at AutoNation.

I wouldnt buy anything from this dealership from the start our salesmen jaime was a total lier told…read moreus we had to buy the 299 air and the 699 paint coating said it was on the car i proved it was then says well we will have it put on. Told us the loan wouldnt go thought unless we took the paint protection and interior protection and the 299 bs air and the warranty thats the biggest joke. We foudn thinsg wrong with it they tell us wait till you pai t and interior warranty kicks ina nd we will get it done well fast forward a year yeah no pai t coating applied yet had to use the warranty my car still sitting at ford 3 weeks flr some bs approval for repairs and no loaner or rental no call to have paint protection applied or Interior protection its garage and they find everyday to denied claims read all over the net its a stealerships way to rob you of money. I also talked to my bank who gave me loan they never once said I had to have the dealership bs up charge air paint. Interior protection they even said they lied. So my claim after 3 weeks was approved no loaner called and said warranty says loaner or rental whwn claim approved look.at that its the weekend no call back about loaner how convenient. Needless to say dodge is full of liers and im talking to a lawyer to get my refund on there bs paint protection and Interior protection that was never applied or called to get done and there bs 299 air funny when I got home my tires werent even aired up biggest joke dealer there is stay away far far far away there liers and stealership I wouldnt even send my worst enemy there NOT EVEN WORTH ONE STAR​

Worst dealership I have ever encountered…read more Terrible ownership ethics. They would not honor a vehicle warranty because they did not like my opinion about electric vehicles, (of which I own one). Under warranty. They told me they would not work on my car, as if the warranty were on ME and not the vehicle. I owned a Mercedes 450 SL which required dealer service. I ONLY had my service done at Rick Hill, so I am intimately familiar with how they handled my account. A dealership is an "essential service" for even oil changes for that car. At the time, most of their mechanics had left because they were unable to make a living wage working for Rick Hill Imports. I know this, because they told me. It was taking 2 weeks to get an oil change because they were understaffed due to people leaving because of low pay. (During the best auto sales year the world had ever seen- 2023). PLEASE NOTE: Their employees do the best they can. They are actually AWESOME, and have to work with very little support from the owners. I had a terrible experience from the owners. (Brandi, the Mercedes service writer is AMAZING). I bought a car from the BMW side last year, and paid cash. Excellent salesman!!! But no followup from Management to say thanks for being a loyal customer, offer extended warranty, service, etc. silence. Nothing. Maybe they don't do that sort of thing. Ok. I feel sorry for the salespeople that they have little to no support. I decided in December to purchase a new, 2024 Porsche Taycan 4S (Porsche's luxury EV) and found a great deal in Louisville, KY. I went to Rick Hill Porsche and checked with them BEFORE I bought it to make sure that Rick Hill Porsche would be ABLE to service this electric vehicle in Kingsport - where I live - if I bought it and brought it back to Kingsport. Reasonable inquiry, and due diligence on my part considering I was about to spend north of 120k on an automobile that had new technology (to me). I was assured by CJ at Rick Hill Porsche that they could and would service it, and that they had the certified people to do ANY warranty work on the vehicle. In that conversation, I also told CJ what I thought about his father's business practices at MB and how I thought Rick was mistaken to believe that electric cars are a "unsustainable fad". I am sure that was hard for CJ to have to listen to. I told him that, because I was buying the car from another dealership, and why. When I actually bought my Porsche, I brought it over to Rick Hill Porsche when I had it home... (2 days after the conversation with CJ) I then was told by CJ that they would NOT work on my vehicle. Even under warranty - because he and his dad "decided that they didn't want my business". I was shocked. (Really??) I TRIED to explain to him that "the warranty is not on ME but on the car". (There is actually a federal law that PROHIBITS dealerships from NOT DOING WARRANTY WORK because they don't like the customer. Of COURSE there is: https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law#Magnuson-Moss ) 4 months later, I read that "we made the painful decision to close our Porsche dealership/franchise". (I cannot help but wonder if Porsche TOOK the franchise away from them because they did not want them associated with their brand. Curious is all, but a legit question. They also told everyone that they had "sold" the franchise to Harper in Knoxville. When I called Harper to schedule an appointment last week, and asked them if they had my information in their computers, they assured me that they did not have my data, because they did not buy ANYTHING from Rick Hill Porsche. The truth.... It is an interesting concept for some people to grasp. I personally find Rick Hill Imports to have extremely unprofessional, and downright immature ownership ethics and business practices. Here is why: They do not behave as if they believe that their customers are important to their business. They behave like they believe that THEY are more important to the community, and have absolutely ZERO respect for the fact that they hold tremendous value to an owner of the cars they choose to sell and represent... and do factory service for. The responsibility they have for servicing the vehicles under warranty for consumers in this community is something I personally believe they do not take seriously. The customers of Kingsport NEED them to be available for them when their car needs warranty work. This basic business tenant is important to ANY MERCEDES, BMW, AUDI, PORSCHE customer, and I truly believe it is lost on these guys. If they simply asked their customers, they would know this. I do NOT recommend them for your luxury car needs. Ever. Ick. Seriously ick.

Unfortunately I don't recommend using this establishment for any repairs. I utilized their service…read moredepartment and now no longer have an operable vehicle. My car received a new fuel pump and the same day it broke down and started leaking. The communication from this company is completely unacceptable unprofessional and avoidant. They suggested me to bring my car back there after it broke down but refused to repair the vehicle that they damaged or return my money. Instead they suggested that I find someone else to fix what they have done or take my car to the JUNK YARD for scrap metal???? Or get it REPOSSESSED????? I'm disgusted and appalled with how they handle business. I highly suggest that you go somewhere else if you are expecting a baseline of integrity, honesty, respect, and a working vehicle. Who knows maybe I was treated this way because I'm a young lady that was able to drive a Porsche. They need to close the doors if this is how they handle business. Communication and honesty with your clients is how you remain accountable as a business owner. Not picking and choosing who you screw over. Your supposed to right your wrongs.