We have purchased several vehicles from Rusty Wallace Toyota and they are wonderful to work with!…read more I primarily go to Grover, but I have had great success with all of them, from their service department to their Used-Car Sales Manager, Heath! I trust them and that means a lot! They have always done right by us and we appreciate it! We'll be back to shop there the next time we're in the market for a vehicle! Thank you Rusty Wallace Toyota!

They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

My battery went bad and they replaced it because it came with a 3 yr warranty. I was very satisfied…read morewith their help and service.

My last experience here leads me to think I'll not darken their door here again for the foreseeable…read morefuture. I had a car that didn't start more than likely the battery. At home I got the electrical checker out and battery was two volts. Yes way low. Jumped off checked again with running 13 volts yes getting electricity. Get to advance here and walk in. One person at the computer I walk up and he's typing. I said hello no response got ignored. Two people walk out from the back one a older guy that would make a good Santa clause. White hair and beard. Told him like to get a battery checked. He said sure and grabbed a checker and I told what car and he connected the checker to the battery and said battery shows as good and said your alternator is bad I thought strange I just checked at home 10 minutes ago 13 volts so we went back inside he called around and said I'll replace at my business down the road for 580 dollars. My wife said what I was thinking we will get a second opinion and went to dealer where we got the car in Johnson city, five minutes they said battery is good, alternator is good parasitic drain and walked around to the back hatch oh your dome light is on...... so no bad alternator or battery operator error that the guy at advance was trying to make 580 dollars on. And we turned our back for about 30 seconds and he said you know your missing a pop rivet from your air breather showed me it dust around it no dust where it was so he probably took it in order for him to know a pop rivet

Two new stories to tell about Taylor Ford…read more Back in May on a trip to South Carolina, I crashed my Chevy Tahoe into another pickup. I called Taylor's to do the work. This was my first dealings with their body shop and I couldn't be more pleased. Terry worked magic with my insurance company and the parts supplier to make sure that all of the parts were OEM (Original Equipment Manufacturer). The insurance adjuster had based his assessment on cheaper parts and some used parts too. Terry went to bat for me with my insurance company and what he couldn't get them to do, he convinced his parts supplier to take a little less. It was impossible to see all of the internal damage until some of the external damage was removed. Terry handled all of the additional charges with my insurance company. I never had to speak with anyone other than Terry. When the job was complete, I literally could not tell there had ever been any damage at all. The work done at the body shop was immaculate. The Tahoe drives just like it did before the wreck, just like a new car. I wish I could attach before and after pictures. I kept expecting some unanticipated problem to show up after the work, but after a few months and several miles nothing has. To me this is astounding but also a good indication of how thorough the body shop does work and how much pride they take in that work. This is something rare these days. The second story my friends and family are having trouble believing. Well it finally happened. As a life-long Chevrolet man, I just bought a 2015 Ford F-150! My 03 Silverado with over 200K was back in for multiple repairs and things were not looking good. Bradley, the service guy, said they could fix some of the issues but it was also going to have to go to a Chevy shop for one of the problems. I've stated earlier, some of the issues I've had with the local GM dealership. I flashed back on the first time that I took my Silverado to them. After two weeks and $5000 my check engine light was still coming on. After three more multiple day stays in their shop, it now only comes on sporadically. I told Bradley to have his guys fix what he could and I went outside to wait for my ride. While I was waiting, I took a stroll around the lot. A little over a year ago, I had bought the Tahoe mentioned above from Taylor's. Stacey was the salesman and along with follow up calls, anytime he has seen me, he's always asked if everything is ok with the Tahoe. Seeing me on the lot, Stacey comes out and asks if I have the Tahoe in the shop and do I need a ride. After telling him about the Silverado, I ask him to keep an eye out on a possible replacement. Stacey spends the next several hours getting to know how I use my truck and what I'm looking for as we look at what's on the lot and test drive several. I can't believe it but I'm driving a brand new F150 and enjoying every minute of it. The finance department discussed several different options and set me up with a great deal. When I called Bradley and told him to stop work on the Silverado, he said there would be no charge even though they had fixed some minor things and put some time into it. Every experience I have had with this dealership in every department has been exceptional. I wish there was way to give them more than five stars.

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

We have purchased three vehicles from this dealership, a 2014 Outback (used), a 2021 Crosstrek and…read morenow a 2025 Crosstrek. We took advantage of their amazing trade up program. Tony Turner has always been amazing Looking for used or new, don't hesitate, call them today!

i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

When things were looking most grim the find folks at Lamparts were able to take my car from me and…read moreoffer me more than dealerships, online ".com" services would offer, etc. While I did not go and look around much I can tell you that they should most likely have any part imaginable for your vehicle if you need one. These guys don't mess around and get straight to the point. When I stopped by to complete my transaction there was almost no room for small talk. Probably because they were so damn busy! The phone and constant walk in traffic never stopped while I was there! lol Thanks guys for helping a brother out. I appreciate it.

Everything I needed found in one place, folks were extremely knowledgeable and great people.read more

The best repair experience. Honest and reliable. Get there early as he is a one man operation…read more It's not open on Saturday so plan ahead,

I will not tell you the details of the work that I requested, but Mr. Levi looked at it and…read moreproceeded to do it right then and there and when completed it was done right and looked professional and there is no complaint about price. I am very pleased to have a business like that in our community. Thanks

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Very friendly and very honest on prices. I bought a 2016 jeep Cherokee from Ashlon and he was very…read morecurtious and friendly. Go buy your next car there

I wouldnt buy anything from this dealership from the start our salesmen jaime was a total lier told…read moreus we had to buy the 299 air and the 699 paint coating said it was on the car i proved it was then says well we will have it put on. Told us the loan wouldnt go thought unless we took the paint protection and interior protection and the 299 bs air and the warranty thats the biggest joke. We foudn thinsg wrong with it they tell us wait till you pai t and interior warranty kicks ina nd we will get it done well fast forward a year yeah no pai t coating applied yet had to use the warranty my car still sitting at ford 3 weeks flr some bs approval for repairs and no loaner or rental no call to have paint protection applied or Interior protection its garage and they find everyday to denied claims read all over the net its a stealerships way to rob you of money. I also talked to my bank who gave me loan they never once said I had to have the dealership bs up charge air paint. Interior protection they even said they lied. So my claim after 3 weeks was approved no loaner called and said warranty says loaner or rental whwn claim approved look.at that its the weekend no call back about loaner how convenient. Needless to say dodge is full of liers and im talking to a lawyer to get my refund on there bs paint protection and Interior protection that was never applied or called to get done and there bs 299 air funny when I got home my tires werent even aired up biggest joke dealer there is stay away far far far away there liers and stealership I wouldnt even send my worst enemy there NOT EVEN WORTH ONE STAR​

Visited today looking for a BMW 540i. Very courteous, helpful sales staff. Inventory is low due to…read morea chip shortage. Nice test drive of a great handling car. I however was offered NO discount from MSRP. Had the exact car I wanted. Found it in Hurst, Texas at a better price with $2,000 more for my trade-in.

Worst dealership I have ever encountered…read more Terrible ownership ethics. They would not honor a vehicle warranty because they did not like my opinion about electric vehicles, (of which I own one). Under warranty. They told me they would not work on my car, as if the warranty were on ME and not the vehicle. I owned a Mercedes 450 SL which required dealer service. I ONLY had my service done at Rick Hill, so I am intimately familiar with how they handled my account. A dealership is an "essential service" for even oil changes for that car. At the time, most of their mechanics had left because they were unable to make a living wage working for Rick Hill Imports. I know this, because they told me. It was taking 2 weeks to get an oil change because they were understaffed due to people leaving because of low pay. (During the best auto sales year the world had ever seen- 2023). PLEASE NOTE: Their employees do the best they can. They are actually AWESOME, and have to work with very little support from the owners. I had a terrible experience from the owners. (Brandi, the Mercedes service writer is AMAZING). I bought a car from the BMW side last year, and paid cash. Excellent salesman!!! But no followup from Management to say thanks for being a loyal customer, offer extended warranty, service, etc. silence. Nothing. Maybe they don't do that sort of thing. Ok. I feel sorry for the salespeople that they have little to no support. I decided in December to purchase a new, 2024 Porsche Taycan 4S (Porsche's luxury EV) and found a great deal in Louisville, KY. I went to Rick Hill Porsche and checked with them BEFORE I bought it to make sure that Rick Hill Porsche would be ABLE to service this electric vehicle in Kingsport - where I live - if I bought it and brought it back to Kingsport. Reasonable inquiry, and due diligence on my part considering I was about to spend north of 120k on an automobile that had new technology (to me). I was assured by CJ at Rick Hill Porsche that they could and would service it, and that they had the certified people to do ANY warranty work on the vehicle. In that conversation, I also told CJ what I thought about his father's business practices at MB and how I thought Rick was mistaken to believe that electric cars are a "unsustainable fad". I am sure that was hard for CJ to have to listen to. I told him that, because I was buying the car from another dealership, and why. When I actually bought my Porsche, I brought it over to Rick Hill Porsche when I had it home... (2 days after the conversation with CJ) I then was told by CJ that they would NOT work on my vehicle. Even under warranty - because he and his dad "decided that they didn't want my business". I was shocked. (Really??) I TRIED to explain to him that "the warranty is not on ME but on the car". (There is actually a federal law that PROHIBITS dealerships from NOT DOING WARRANTY WORK because they don't like the customer. Of COURSE there is: https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law#Magnuson-Moss ) 4 months later, I read that "we made the painful decision to close our Porsche dealership/franchise". (I cannot help but wonder if Porsche TOOK the franchise away from them because they did not want them associated with their brand. Curious is all, but a legit question. They also told everyone that they had "sold" the franchise to Harper in Knoxville. When I called Harper to schedule an appointment last week, and asked them if they had my information in their computers, they assured me that they did not have my data, because they did not buy ANYTHING from Rick Hill Porsche. The truth.... It is an interesting concept for some people to grasp. I personally find Rick Hill Imports to have extremely unprofessional, and downright immature ownership ethics and business practices. Here is why: They do not behave as if they believe that their customers are important to their business. They behave like they believe that THEY are more important to the community, and have absolutely ZERO respect for the fact that they hold tremendous value to an owner of the cars they choose to sell and represent... and do factory service for. The responsibility they have for servicing the vehicles under warranty for consumers in this community is something I personally believe they do not take seriously. The customers of Kingsport NEED them to be available for them when their car needs warranty work. This basic business tenant is important to ANY MERCEDES, BMW, AUDI, PORSCHE customer, and I truly believe it is lost on these guys. If they simply asked their customers, they would know this. I do NOT recommend them for your luxury car needs. Ever. Ick. Seriously ick.