It's not necessarily the O'Reilly thing that gives it the two cents it's more of the personal…read moreexperience I came in there and I was standing in line and a person behind me comes walking through the door pretty much demanding stuff from the other employee and literally it's like we just all bow down to him and I saw that same guy at a different location, different attitude altogether but either way we gotta start being more human to people

Called store one hour before they were closing looking for a battery. Spoke to Dustin on phone and…read morehe was very polite and said to come on in. Went to store and met Assistant manager Christopher who help with battery purchase and install. Service was superb. Thank you!!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

I have always found the employees to be very helpful. Seems like we always need a hard to find…read morepart for something we are working on. They go the extra mile to help and are friendly. Also you can almost always find a promo code and order it online then pick it up there if you know what you are looking for and can wait about a half hour to go get it.

My complaint is with the website. I went to look up an item and the site wants me to create an…read moreaccount to do this to see if the item is in stock and the price. There is nothing wrong with price shopping for the same item (Same manufacturer and same stock number) at multiple locations Forget it Advance. I'll go elsewhere.

We had an original, verbal agreement to keep the tires and the rims (Yes, this was 100% specified,…read moretoo) on our car due to us buying a new car of the same model. They lied to me when we talked on the phone and was told it had been there for a month, which is completely false. The car had only been there for about two weeks, in which we did make attempts to pick up our rims and tires, but no one would answer the phone at all. They told me the issue needed to be resolved, even though the issue was clearly of their own doing. I had to call a family member to take me to go and pick the tires and rims up, to which we were told they sold the rims, even though it was in our agreement that was not to be done, and we were to keep them. The person who I am assuming is the owner came out raising his voice at me over and over again, asking how much to make it right, and did not provide me with time to call my husband, as I had no knowledge on how much rims costed, and was basically conned into agreeing to take 60.00. After this he said "That's it and we're done" and walked off. He very much so, I felt, took advantage of me based off of my lack of knowledge and gender. I would not recommend this company to anyone, especially any woman. I felt scared and threatened by this man. My husband has been buying parts and batteries off this company for years, but we will be going to Jerry's from now on.

Two stars only because this is my first negative experience with this business. I've been a…read morecustomer for at least 3 years, and with all that time and all the work I out into my car I've put a lot of money into this location. As a woman, it is difficult to find a respectful and honest automotive business these days. I went in to pick up an order. I was told it had been delayed, so I made sure to give it enough time to get there. Unfortunately, the clerk decided he was allowed to be condescending to me. I am unaware of how someone with such a disgusting attitude got a job in customer service...but he needs to go. We will choose another automotive business or simply go to RockAuto.com.

New staff seems to be working hard to help customers that come in. Great value. Rose Mary was a…read morehuge help.