We had an original, verbal agreement to keep the tires and the rims (Yes, this was 100% specified,…read moretoo) on our car due to us buying a new car of the same model. They lied to me when we talked on the phone and was told it had been there for a month, which is completely false. The car had only been there for about two weeks, in which we did make attempts to pick up our rims and tires, but no one would answer the phone at all. They told me the issue needed to be resolved, even though the issue was clearly of their own doing. I had to call a family member to take me to go and pick the tires and rims up, to which we were told they sold the rims, even though it was in our agreement that was not to be done, and we were to keep them. The person who I am assuming is the owner came out raising his voice at me over and over again, asking how much to make it right, and did not provide me with time to call my husband, as I had no knowledge on how much rims costed, and was basically conned into agreeing to take 60.00. After this he said "That's it and we're done" and walked off. He very much so, I felt, took advantage of me based off of my lack of knowledge and gender. I would not recommend this company to anyone, especially any woman. I felt scared and threatened by this man. My husband has been buying parts and batteries off this company for years, but we will be going to Jerry's from now on.

It's not necessarily the O'Reilly thing that gives it the two cents it's more of the personal…read moreexperience I came in there and I was standing in line and a person behind me comes walking through the door pretty much demanding stuff from the other employee and literally it's like we just all bow down to him and I saw that same guy at a different location, different attitude altogether but either way we gotta start being more human to people

Called store one hour before they were closing looking for a battery. Spoke to Dustin on phone and…read morehe was very polite and said to come on in. Went to store and met Assistant manager Christopher who help with battery purchase and install. Service was superb. Thank you!!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

I have always found the employees to be very helpful. Seems like we always need a hard to find…read morepart for something we are working on. They go the extra mile to help and are friendly. Also you can almost always find a promo code and order it online then pick it up there if you know what you are looking for and can wait about a half hour to go get it.

My complaint is with the website. I went to look up an item and the site wants me to create an…read moreaccount to do this to see if the item is in stock and the price. There is nothing wrong with price shopping for the same item (Same manufacturer and same stock number) at multiple locations Forget it Advance. I'll go elsewhere.

Rude and unable to complete the job paid for. Multiple transmissions and tow bills and my truck…read morestill is leaking fluid so I am sending it to a preferred installer of jasper transmissions as this business isn't on the preferred list....the owner doesn't return phone calls and doesn't care about his customers. Less than 2000 miles and my truck has been out of use for over 6 months. All transmissions came from jasper and where installed there....NEVER AGAIN. Call Jasper for their preferred list so you can get a good shop.

The folks at Kyker Extreme are the most dependable, knowledgeable and professional automotive…read morebusiness I have ever experienced, and I'm talking about over 20 years of doing business with them. They all go out of their way, well and beyond, to try and satisfy people. I highly recommend them and in all my years of doing business with them, have not once been disappointed.

My battery went bad and they replaced it because it came with a 3 yr warranty. I was very satisfied…read morewith their help and service.

My last experience here leads me to think I'll not darken their door here again for the foreseeable…read morefuture. I had a car that didn't start more than likely the battery. At home I got the electrical checker out and battery was two volts. Yes way low. Jumped off checked again with running 13 volts yes getting electricity. Get to advance here and walk in. One person at the computer I walk up and he's typing. I said hello no response got ignored. Two people walk out from the back one a older guy that would make a good Santa clause. White hair and beard. Told him like to get a battery checked. He said sure and grabbed a checker and I told what car and he connected the checker to the battery and said battery shows as good and said your alternator is bad I thought strange I just checked at home 10 minutes ago 13 volts so we went back inside he called around and said I'll replace at my business down the road for 580 dollars. My wife said what I was thinking we will get a second opinion and went to dealer where we got the car in Johnson city, five minutes they said battery is good, alternator is good parasitic drain and walked around to the back hatch oh your dome light is on...... so no bad alternator or battery operator error that the guy at advance was trying to make 580 dollars on. And we turned our back for about 30 seconds and he said you know your missing a pop rivet from your air breather showed me it dust around it no dust where it was so he probably took it in order for him to know a pop rivet

Worst dealership I've ever been to. I wish I could give 0 stars. Their sales people are some of the…read moremost dishonest. Their vehicles are way overpriced. They told me they were only going to do a soft credit check and when I didn't buy from them they did a hard credit check. If you like wasting money and getting lied to this is the place for you.

We took my son's Suburban to Bachman-Bernard Chevrolet GMC last week and were treated extremely…read morewell. The first person we talked to was Sandy, and she truly makes you feel like a valued customer. Ted, the Service Mgr was next and he answered all our questions regarding transmission cooling--differential fluid change requirements--and tailgate damage repair. The total repair took less time than we expected and it was very well done. The 1500 mile drive back to Wyoming was a true test of the repairs and it passed with flying colors thanks to Ted, Sandy and the mechanics that worked on the vehicle. Great job from a satisfied customer.

They got me right in, they absolutely did. Overcharged me, do not have customer restrooms, the…read moreowner was there, and was telling a customer that the company he worked for, was not using the parts he wanted to use, so he was not going to fix his truck, that he would patch it, anf he could go. Did I mention, they don't want to take credit/debit cards ? Cash app, zelle, checks, or cash. What kind of legitimate uses money apps ? I was wrong, they do have customer restrooms...a porta toilet !

this was the absolute worst experience i've ever had the displeasure of enduring when it comes to…read morepeople claiming to be a professional outfit, but turning out to be everything but professional. i was hired to begin doing renovations for the owner, ryan crick, at which point he offered to help me regain possession of my tools from a local pawn shop, after my carpentry business had all but came to an abrupt stop due to the covid-19 pandemic. as it turns out, i worked the first day, (and was paid barely over half the rate offered on their ad posted on indeed. they'd offered $25/hr for a competent carpenter with the knowledge & their own tools) gathering materials, & taking notes for all necessary work regarding the completion of renovations which they're looking to complete on mcmillan farms, a completely seperate entity which they'd recently purchased. now, in hindsight, their "offering to help get my tools out of pawn" instead turned out to be a plot for them to simply let me work for that one day, (then smile in my face when i asked about me getting possession back of the tools which they'd agreed beforehand they weren't interested in keeping, but rather were doing me a favor by getting them out of pawn).... all of which, i've got receipts & warranty info to verify my ownership of the generator, miter saw, & cordless skill saw which they're now holding hostage, after claiming to have paid for them only to help me complete work which i'd been hired for. they snuck about picking up my tools after the first day of working, asked if i was coming back to work the next day, and after agreeing that id planned too; they informed me the next morning that they'd decided it took me too long (while shopping with his wife, who was the one driving, ultimately deciding how long the process took) whose unfamiliar with lumber, materials, tools, or anything else relevant to do with construction work, so they decided i wasn't a good fit for the job, but also decided they're going to retain possession of 3 of my most critical tools to my trade, and told me i was no longer needed. After only 5 hours on the clock, (roughly half of which was spent inside of lowes, trying to tell his wife the answer to 2+2 essentially) seeing that I'd went in with a list prepared of all the materials we needed to get, yet it took double the time it should've, and I took the blame, although I was merely a bystander, waiting on his wife to decide whether my professional experience justified the list of materials I'd composed. STAY AWAY!!!