Usually I won't recommend an O'Reillys store because when you go inside it's a bunch of guys who…read moredon't know what parts you are talking about & they seem like they never know what they are doing. But I have been to this location a few times in the past couple of weeks & I absolutely love the commitment of this place. Everyone I spoke to was nice & handled everything well, they explained that they didn't have the part in store & had it ready for me the very next morning, amazing.

I had an issue with my alternator, drove in at 8:30, which they close at 9. However, the guys there…read morewere super sweet and stayed over to make sure I had everything I needed to do the job. They went above and beyond when they didn't have to. If you are ever in Johnson City, please stop by to let these guys know what a great team they have.

Worst Parts store Ever. Counter people are either lazy or unknowledgeable. No stock, rude and…read morecompletely worthless. Save yourself some aggravation and shop anywhere else

On 12/20 I was in my vehicle at an intersection downtown at a red light. Seen a small group of…read morepedestrian crossing the street (they had the walk sign) and a white pickup with NAPA logo on it was making a left onto where pedestrians were crossing. Not even halfway across for pedestrians, NAPA driver peeled out and made an aggressive turn just 4-5 feet from them and continued to speed. I was going straight so I followed this small pickup truck to this location. For goodness sake, put your drivers in check! Very unprofessional and dangerous!

Ok not to get all political, but it's December 2020 and this is now my go-to store. I go 2-3x per…read moremonth and I drive past a half dozen auto parts stores, including two other Advance stores, to get here. The service is really good, prices and quality comparable or exactly the same, and the staff here wear masks and have social distancing measures in place. Those last points probably make it a hassle sometimes for the staff, but I appreciate it because while we're in the middle of a pandemic, and our country is managing it poorly (the worst in the world), 4 Tennessee cities are among the top 7 worst cities in the country. Including Johnson City. Look, I just need a filter or a part, I'm not trying to risk my health, nor anybody else's, so I come here. They also tried to straighten out my loyalty points account, greet me neighborly when I come in, and are really considerate and patient. Thanks, JC University Parkway Advance! You're doing things better and it shows.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Want to give these guys a big thank you! I had a dead…read morebattery. Took it to charge at another location because this one was closed. They charged it overnight. Said it was fine. Put in my car a couple of days later and its dead. Took it to this location since it was where I bought it. They charged it and said it needed to be replaced. Told me it had gone out of warranty 3 days prior. I told them it had been charged while still in warranty at the other store. The guy i spoke too said he couldn't do anything and i needed to call corporate. This was on a Sunday and i planned to call them Monday. When we picked up the battery the manager said there was a mistake and my warranty was good for 3 more months. He replaced my battery for no charge. Thank you for doing more research and standing by your product. Made my day.

I came here twice in one day, the first time was for a warranty on a battery and was very…read moredisappointing and the guy at the front counter didn't want to help me at all, and kept leaving and taking calls ahead of me, so I got fed up with it and left. The second time I came in he was very friendly and was joking with me about my earlier experience and he apologized and was able to give me a good deal on the part I needed (an alternator). This second visit impressed me and showed me the guys here are willing to fix their mistakes and do right by their customers.

I wish I could give zero stars…read more.. On February 15th, my employee "purchased" a part from this establishment that was supposed to be delivered via UPS. To this day it has never arrived; we have never received a tracking number in spite of multiple requests; we have never received a return call in spite of multiple requests; we have not received a credit in spite of multiple requests. Today I was forced to contact my credit card company, to report this transaction as fraudulent, and to receive a credit from them for a part never received. At one point this yard even stated that UPS was to blame as they delivered it to the wrong yard. I will never use this yard again. Well, I guess I was the only one "used" the first time...

I bought an engine from them back in August and due to my work schedule, I was unable to get it in…read moreuntil Mid-December and started it yesterday 22Dec2015. When I went to start the car up, there was a ton of white smoke pouring out of the exhaust. My initial thought was maybe it is gray indicating the mixture is too lean, but my fear was that the head gasket was blown. Then I started to hear noises coming form the radiator and sure enough, there are bubbles in the overflow. Checked the compression and sure enough the middle two cylinders are well below minimum. Called the company to let them know that the description they provided was incorrect and they guy was baffled that a person would call back 4 months later when I told him that I just got the engine in due to all the parts that had to be ordered. I was told by them that the engine was in good working condition when I bought it. To me a blown head gasket is not good working condition, but hey what do I know. To absolutely confirm that it is a blown head gasket and not the rings or the valves I will do a leak down test, but either way that is still not a good working condition engine.

They did an amazing job on my bmw front end repair ! COZY Lafleur is incredible she has the best…read morecustomer service and she was also super knowledgeable from start to finish .

A place where they don't forget you after the sale. If something's wrong, they fix it…read more There aren't any dealerships like this one left in town. Most all the others are owned by big companies whose primary concern is profit, profit, profit. We are very happy with my wife's car we bought there. It wasn't new and we have had a couple of problems that they have taken care of for us. When you go in for service they know us by name and treat us just the same as if we had bought a $75,000 SUV from them.

It's a typical Auto Zone. Parts, chemicals, merch, air…read morefresheners, etc. If had really polarized experiences here, depending on who helps me out. Some of the staff seem to really know their stuff. Some should just say "I don't know" rather than improvise and waste my time. Prices are standardized, and they don't gouge. But I don't ever seem to catch anything "on sale" either. I've observed staff helping customers test batteries and equipment, install wiper blades, and patiently look up parts with vague information from customers. Sometimes they answer the phone, sometimes not.

My son and I went to this Auto Zone yesterday with a somewhat complicated battery issue. The two…read moremen (one was a manager) were so understanding and helpful!!! We were completely satisfied with the entire exchange. I read the reviews that were written before mine, they were 3-5 years ago. Please don't overlook this location if you have any car repair needs. They were professional and helpful!! Management changes, obviously for the better!!!

Stopped here to have rattles in the running boards on my year-old truck fixed, since the dealership…read moresaid this is where the running boards came from. It turns out the boards came from somewhere else, but they took the time in the middle of their busy day to fix the problem anyway. Don't find service like that everyday! I will shop here for running boards for my next truck. David M.

The crew at Rhino Linings of Bristol is excellent and their products and services speak for…read morethemselves. We really appreciate you all! We had our GMC short bed done and it is awesome!

I have taken my car to Porters in Johnson City for years and I wouldn't trust my car to anyone…read moreelse. Always friendly, caring, professional, are accurate with their quotes, provide excellent service, from the front desk check in/out service, to the quality work they do on my vehicle every time. They call me before doing any major work to let me know cost and always have great value for the work they do. They are honest and I appreciate their integrity. Something that is rare in business. I've recommended them to friends and family who have all also been satisfied with their service. It's nice to have someone reliable taking care of me and my family's vehicles and safety. Thank you, Porters!

On 6-17 I took my truck in to get an alignment and the castors and cambers adjusted, everything…read morestarted off well then the tech asked me to come in to the shop so I did and he wiggles the tire and said I had a bad ball joint and I needed to take it and get it replaced then call back.I said ok and went to the office to settle up and they said no charge since they didn't do anything.I then took the truck home and jacked it up to replicate the movement I saw and everything seemed tight so I took it to two different shops which both shops checked it and said the ball joints were fine,the last shop even asked me how long since someone had messed with it because he pointed out fresh tool marks on the tap and that's when I figured out that they didn't want to do the alignment because adjusting all of those can take several hours it's not just a quick alignment job I then called to explain the situation and what I thought had happened to Greg the store manager who quickly became argumentative and hateful and swore his guys would never do such a thing which I don't blame him for wanting to defend his people but I feel he should've kept an open mind and at least attempt to look into the issue.I will never be back there as I feel they cannot be trusted Thank you