Honestly, I was apprehensive about going here because of some of the other reviews. After the…read moredealership completely dropped the ball though I decided to drop in and give it a go - and I am so glad I did. They got me in pretty much right away, they were quick, professional, informative, and not the sleazy sales people you can sometimes run across elsewhere. Heck - the manager even gave me a free coupon to use for my oil change which made the whole ordeal way cheaper than the dealership would've been. Will definitely be back.

Never again. I've gone to this place several times and got stuck behind people having multiple…read morethings done and I've waited over an hour for service. Today I go there since there was only 3 cars there 2 in the bay and one waiting I go to the other bay. After waiting 20 minutes they tell me they are taking the person that was there before me. This is a courtesy I was never afforded when I was in the same situation there. so I won't be going back they are not that great anyway trying to sell me things they do not completely understand like transfer case fluid. I'm taking my business elsewhere.

Gotta say thanks to East Tenn Transmission they don't have a Facebook page but I took my 99 f250 in…read moreback in September due to the transmission going out I had them do a rebuild and put a billet torch converter after all said and done it was about 4000 which I checked other transmissions shop around the tri-cities and it was going to be around 5 to 6000 to do it but Carlos did a great job and at a short time Later mid December my starter mount broke and if you know about 99 f250 then you know the mount acts as a spacer between the bale housing and motor when it broke it messed up the transmission line which is covered under the warranty of the transmission so I bought the part and sent it back they honored the warranty and done a fluid change and fixed the part and got it done they put me in front of the line and got it done in two days one day was waiting on a new starter I highly recommend this shop and Carlo and his dad do great work for a reasonable price he told me that most shops try to get rich off diesels but he said they are a bigger job

They rebuilt the transmission and transfer case in my 2003 Silverado which I tow with A LOT and…read moreHEAVY. That's been 5 years ago. And I still tow with it, A LOT and HEAVY. It's been perfect.

My next door neighbor has been using Precision Tune for years so when my check engine light started…read moreblinking which is an ominous sign I did not hesitate to bring my ailing car there. I did look up the potential problem on my phone so I was at least educated on what I might expect. Based on that I called first and was greeted by a very knowledgeable and courteous tech. I asked and was told they could fit me right in for a diagnosis and estimate. I am like most people in that I feel I have been way over charged for parts, labor or work that was not needed by Car Service businesses. I am happy to say that from the first contact, through the diagnosis and repair I felt like i was treated by a caring car repair business and that is rare indeed. I can confidently say that man or women I feel like you will be treated with respect and get a quality repair at a fair price. It turned out that my diagnosis was to replace an ignition coil which is what caused my flashing check engine light and for my car to lose power. With engines nowadays I do feel for mechanics as there is not allot of room to work and for some parts the labor is quite high as it is very hard to replace even some simple parts. I was lucky as the ignition coil was at the front of the engine not buried at the back under the intake manifold which would have been 3x's more expensive to fix just based on labor cost. Precision Tune uses standard repair labor hours for repairs with their labor rate which is much lower then dealers rates. My repair came to $255 which is not bad considering the part was $105 alone. I was kept in the loop through the whole process and was not up sold on other maintenance work which so often shops do. I feel this is a major advantage to Precision Tune - my neighbor said the same thing and I have not seen any reviews that state otherwise so this is a huge positive in my book. The oil change fees are quite reasonable as is the radiator flush. Thus I would recommend them for all basic maintenance and will be using them for those myself. I was very close to giving Precision Tune 5 stars but one single fee stopped me from doing so. They do not deduct the diagnosis fee from the bill. In my case it was $79 and I know it did not take an hour to figure out was was wrong. It should be standard practice to at least deduct part of that fee if it is an easy to diagnose problem. One thing they do honor is a 10% discount coupon from Yelp which helped take the sting out. So almost 5 stars and I have no problem telling all my friends this is a good place to go for most common engine and car related repairs. Bravo to you on your great customer service and value!! As I used Precision Tune more I will update this review and potentially upgrade my rating to the full 5 stars as it I was very close to giving them this time.

They are always busy, that's a good thing, so busy in fact that they don't have the need to lie to…read moreyou about service you don't need like other auto places. I Had an ac issue, Firestone on roan said it would be some crack inside the blah blah blah and would have to completely remove the dash, without even looking at it they were already estimating $1200. Precision actually looked at the problem and determined it was a very simple fix the schrader valves needed replacing, cost about 40 bucks. Their wild success keeps them honest. The quality of the work they've done has been great also. This is my go-to mechanic I've had several issues fixed on my truck here. Good prices good service and honest! Cannot ask for a better auto shop. One down side is you will need an appointment and sometimes can be over a weeks wait. Once they held my truck for 5 days because of how busy they were, but they did go above and beyond fixing the fuel tank/sensor....issue. I Highly recommend this place.

fast, easy, and affordable! Nicest people you'd ever meet and definitely know their stuff. My…read morefiance and I were broken down in a parking lot and they had us up and running in 15 minutes!!!

Saved the day. I live out of state and my kid had an issue with his car and needed to get to work,…read moreon a Saturday on Memorial Day Weekend. Talked to Christopher, said he could handle the problem. He came right away and literally less than an hour after the phone call the car was fixed and back on the road. He saved the day, great service and more than fair price. Thanks again!

Staff was very nice but it cost me $130 for a oil change! I will never go back at that price when I…read morecan get the same service at Walmarts for half that price.

They advised me my coolant was very low and prevented my car from over heating. There top off…read morepolicy is great and you can stay in your car.

Take all my vehicles there. Service is correct, efficient, cost effective and the 15% veterans…read morediscount is the best in the industry. I am very happy and very satisfied.

Always receive great service here. One of the rare places where they don't try to take your money…read moreand give you honest advice.

These guys are GREAT! They are professional and quick and…read moredon't try to upsell something you don't need. They don't even generally try to upsell at all. If they see something they let you know it's close to being or does need to be replaced but they won't pressure you into it. After some bad experiences at other oil stops in the tri-cities, I will only go here!

This place, for me, does one thing and does it well. I get…read morefull synthetic oil these days, and know that I can go 10k miles between changes. JL will put that on my window sticker. Others have been unwilling to due to a policy or some such. Same with tire pressure, etc. They will offer a coupon or rebate when one is available, and are actually fast. I occasionally use another place, depending on the vehicle or town in I'm, and they aren't always so speedy. Locally, Jiffy Lube is my go-to place. 180 degrees from the oil-brand-named place that I avoid due to a really bad customer experience there. No complaints, other than the location and the crazy place to leave the business and re-enter traffic. I wish this was closer to home and in the towns I frequent most often.

Always get amazing service from Ponder Auto. They're prompt in their communication and are…read moreconsistently reliable. Having a technician speak about repairs without being belittling is a blessing. This is our go to place when we need any automotive work.

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

I started going to Firestone because I thought the dealership was overcharging me. First couple of…read moretimes it was ok just got an oil change and went along my way. Then they started finding things I needed to fix. Everytime I went to get an oil change I ended up spending $500+ on random repairs. A few months ago my A/C died so I took it to Firestone. They said my compressor was completely busted and I needed to replace it. They quoted me $1700 dollars. I did not take the bait. I picked it up and took it straight to Precision Tune Auto Care who ran an A/C test. There was nothing wrong with my compressor I was simply out of Freon. Precision filled it up and I picked it up same day. The car has been blowing cold air going on two months now. Don't go here especially if you are a young woman. Disgusting.

1st & LAST time there! Made an appt for 11 to figure out what the noise I've been chasing is (told…read moreit would be $10 for a diagnostic & estimate). I sat there (& so did my car) until almost 1 with no updates. Not sure what the point of an appt is. After another 30mn they come out & say they they have to take out the motor mount to try & get to where they think the noise is which will be $150. I reluctantly agreed. Another hr goes by & Ive seen my car in the parking lot for at least 30mn. One guy could tell I was annoyed & finally came out & said they thought they found the noise but want to get it up on a particular lift to look while it's moving a little to make sure since they still hear a little bit of a noise. I said ok, thank you. 30mn later someone tells me my car is ready, but Ive seen my car sitting since the last guy came out. I said "wait, I was told it's not ready & they were going to get it on a lift once it opened up to check something else". He says "no, they figured it out, it's the cv axle". I told him I had that replaced 1 mo ago (& had mentioned that when I dropped it off). He says "well it must be faulty. Your total is $210". I asked about the price & he says, its the $10 I was originally told, plus the $150 plus taxes. The original guy comes out & I stop him & say "so they aren't going to check it out on the lift" He tells the guy ringing me up, "oh yes, we were going to check it again since there is still a little noise." The other guy says "no, we figured it out, it's the axle". The original guy goes "oh, ok, I guess they figured it out". I argued it a couple more times & could tell I was getting NO where! HOW DID ANYTHING CHANGE!? They just didn't want to deal with it. I WAITED OVER 4HRS & PAID $200 TO BE TOLD IT WAS SOMETHING THAT IT WAS NOT! Update...I had the "faulty" CV axle replaced AGAIN & was told, it looked fine, no issue. AND I STILL HAVE THE NOISE!!! NOTHING WAS FIXED OR DIAGNOSED! NEVER AGAIN! BEWARE!!

In and out within 20 mins! Fair pricing for just mounting and balancing! Super helpful and…read moreknowledgeable.

I had a very slow air leak on a camper tire that was new as we had only taken our first trip with…read morethe new camper 2 weeks ago. I went to Firestone first to get it checked, I dropped it off and a few hours later I got a text that the leak was in the sidewall and the tire had to be replaced. suspicious on that diagnosis I picked up the tire and brought it to Larry's tire center where the tech said it was a small pinhole in the thread. they put a plug in it and didn't charge me! they did it for FREE! the tech said it was a very minor repair. well guess where we'll be going from now on for our tires.